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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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L
10:08 am EDT

JC Penney womens shirts/tops

I have been buying Arizona shirts and tops for the past 4 years they are my favorite shirts the ones that fit me the best. This year I bought them and when I got them home and wash them they all Shrunk the quality was not near as good as it has been. They were super thin and got holes after one use I spend 2 to $300 on them once or twice a year. ..

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7:33 am EDT

JC Penney online order

I placed an order on September 30th I received an email the next day saying my items have shipped and th delivery date was October 9th it is now October 12th and I still don't have my package. I have called the customer service 3 times and have gotten the run around all three times. Telling me it would there the 10th calling back on the ther 10th then telling me the package has not left the warehouse. Why do you send emails saying that my items have shipped and they haven't left you shipping department yet. This is such bad service that i WILL NOT BE ORDERING FROM JCPENNY ANYMORE!
this is a gift for a birthday and part of a wedding gift and now I don't know if either one will even be here in time to give them to the people that they are for and all I have is an email that says the items have shipped that is completely false info. I work in a shipping department and this is just ridiculous that customer packages are being handles this way. The label should have never be created because the package was not ready to ship now all I can do is keep calling the run around department you call customer service because I won't know when the package really ships because I received the email that it shipped 11 days ago.

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10:40 pm EDT

JC Penney arizona strawberry boots for girls

I purchased a pair of wedge boots for my daughter at Jcpenney four days ago! These boots are cute and my daughter loves them. However she wore them one time and the sole on the back is detaching on both boots. I find this incredibly ridiculous as the price being $50.00 on sale for $30.00! I am very disappointed with this product after one use for the price.

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9:12 pm EDT

JC Penney statements not received

I have been a customer of JC Penny for and have also been registered as one of their credit card members just as long. I usually tend to shop online and have my orders shipped to my address. Generally speaking I don't usually have any issues with this process. However, since I have moved 2 years ago I have had issues receiving my credit card statements as all as my purchases. The problem being that they are being sent to my previous address even though I have updated my address both online and in store. I have had to call and track down my purchases when they have been listed as delivered and have not received them. However what has been extremely frustrating is that my statements have not been sent to me repeatedly. I have two lines of credit with JC Penny, both the silver and gold card. I mistakenly ordered items and used the opposite card that I had intended. Although I completely recognize the initial error lies on myself, I never received any statements from JC Penny regarding the due payments on my second card. When they payment was not received I didn't receive a second notice, a late notice, or an updated statement with late fees applied. The only thing that I finally received was a statement from a collection service when the amount was sent to debt collections from JC Penny. Ultimately I completely recognize that there are other ways to check my statements, I usually rely on the statements sent to me by mail. I never received any from JC Penny. When I called and asked what had happened, I was informed that they were sent to my previous address and that nothing that could be done since the amount had already been sent to collections. I think this is extremely frustrating because, I, in my mind and on my end as a customer, have already taken the steps to correct this problem and update my address. It would be understandable if the change of address was recent, but seeing as I have lived in my current address for two years, it is unacceptable for JC Penny to expect me to receive any correspondence whether it is my statements or purchases from orders online, from my previous address or for it to be my responsibility to check my previous address for any of my correspondence. Even more so when I called, I wasn't offered any from of assistance to correct the problem other than to have my address again updated and to pay off the debt which of course I did as soon as I was made aware of the issue. This is extremely frustrating that any line of my credit would be sent to collections when it is somewhat out of my control.

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12:01 pm EDT

JC Penney furniture delivery

I ordered furniture online and was guaranteed delivery between October 1st-October 9th. My order said it shipped September 28th and I haven't heard anything since. I have called numerous times to their furniture specialists and even talked to a supervisor and all they tell me is that it never said it would be delivered by then and that I am wrong. No one can tell me where my furniture is and I am getting very frustrated. I will NEVER be returning to this company and will tell everyone I know to avoid this company at all costs. I will also continue to reach out to higher ups until I can get an answer. If you're spending a large amount of money, you should be able to know where your purchases are and why they aren't there on time.

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M
6:20 am EDT

JC Penney rain boots never delivered and no notification that it was cancelled

I ordered hunter green rain boots from an on line sale in mid - September.
Promised delivery was September 28, 2018
No boots. we tracked delivery and extended date was
October 5, 2018
During this time we had three consecutive weeks of rain. We live on top of a mountain in the woods, the boots were needed.
Tracked again, response was they would not be coming at all because they did not have them.
We received no indication to that effect. I was still waiting !
I feel that we should have been notified in some way, not very good customer service. I've shopped at jc pennys for over 30 years, in Florida, NYC and here it had always been one of my favorite stores. very disappointed.

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7:14 pm EDT
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JC Penney arizona flex jeans

I bought about 4 pairs of the flex jeans blue label and they are shredding and splitting in the back pocket and croch area. These jeans are less than 6 months old. Have picture of the tags that contain the dates less than a year old since they have been made. I really want to purchase them again in the future but I would hate to have the same results.

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K
9:11 pm EDT

JC Penney credit card service

On Sunday September 30, 2018, I attempted tp make a purchase in your Kings County store location and my transaction was declined. I was told by the sales associate that I need to call myself to resolve my issue. Upon calling, customer service (after leaving the mall because my phone was dead) I was told that I just needed to verify my address and the sales associates should have called customer service at the counter. After verifying my address, I was assured that I would be able to return to the store to make my transaction.

On Tuesday October 2, 2018, I attempted to once again make a purchase in JC Penney's, 1/2 of my items were no longer available (since no one offered to put my items on hold until I straightened my account out) so I needed to spend another two hours in the store finding items I needed to purchase for work. Once again my card was decline.

The sales representative did attempt to call customer service this time but was unable to get through the line because apparently the system was down. This left me extremely inconvenienced and embarrassed for a second time in 72 hours in JC Penney's.

As a JC Penney's Customer and card holder I believe it is unacceptable that a mere apology was given for my time that was waisted and the humiliation on two separate occasions. I spent an hour and a half shopping on Sunday to be declined, two hours shopping today to be declined and a total of 50 minutes on the phone both days and I still don't have the items I attempted to purchase not to mention the gas it took for me to travel to and from the store location both times for nothing.

I refuse to go back to the store a third time to attempt to make any purchase without being compensated for my time, frustration, and embarrassment. My desired resolution is to know that my time a hard working individual, customer, and cardholder is valued. An apology does not give me back the time that was loss this past week, nor does it purchase the items I needed to have for today for work for the rest of the week. I feel that a monetary donation ( in the form of store credit) will be the only way that I will go back to JC Penny's for any reason.

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2:41 pm EDT

JC Penney iso cool 3" memory foam topper - queens size

My name is Loretta Beatty and I purchased two Iso Cool isotonic memory foam toppers. One queen and one twin. The Web ID # 7257522. I was so pleased with the topper and if I recall it had a warranty of (I think 10 years). Well, I have only had it for a little over a year and the foam inside the white topper is breaking up. Unfortunately, I don't have the receipt because at the time I brought it, my brother was dying and has since passed away. I loved it so much that my niece brought one for my sister who herself is battling cancer and is on hospice. She doesn't have complaints because she hardly is in her bed to use it. I am not sure exactly the date of purchase but I am sure, its not too long ago that you can go back to your records. I spent a lot of money for this topper and I am so disappointed that it is falling apart. I am not sure if there is anything you can do, or if you can give me a solution, it would be greatly appreciated. Here, I thought I was going to have this for years and it barely made a little over a year. So, please I hope that I can find some sort of solution to this matter. Thanking you in advance.

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1:45 pm EDT

JC Penney customer service and manager poor behavior

I was in the Ocoee West Oaks Mall store and was accosted by another customer and the management did nothing to protect me. I was threatened with security and police because I was asserting my right to get a refund on a product I did not want. It was not damaged as they said it was. Had some dust from the air and lent on it. No other issues. It is a beautiful black suit but not for me. Too long. I asked them to prove it, they would not. I did not feel safe. I was told to go home to my home country even though I am a citizen of many countries including this one. I felt this was very racist/nationalist and very unwelcoming. Yes, I spoke in Spanish. It is my right to speak Spanish especially when others are assailing me in the store. It made me feel safer to speak Spanish. I do not feel this is a safe space. I was later accused of using a pejorative word I never once used. I do not talk that way. They threatened me with security and police as I was leaving. I asked them to prove on camera me saying things and such. They would not. I had been told I could get a refund if I brought it back timely. It was only 3 days later. This happened on 10/02/2018 in the Ocoee West Oaks Mall store. Very unsafe, not a safe space. I was threatened with police. Is this the way to get a customer to leave feeling at peace? Refund or no refund aside? While letting other customers be racist/nationalist and verbally assault my accent?

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4:06 pm EDT
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JC Penney arizona uniform junior black pants

I've been purchasing these pants for 5 years now for work I love the way they fit. My only issue is I cannot find my size ever! I even have tried online and going to several different stores. You stay out of stock. I need these in my life because I can't find anything else that compare. I usually shop at JcPenny for these and they never have the size I need. I'm not sure where else I can find them cause I don't like to shop online because it doesn't matter what brand every pair of pants fit different. Please help!

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12:30 am EDT

JC Penney customer service

To Whom it May Concern,
I was in the Massena New York store this afternoon and was very upset when I left. First I will say you had very good sales, but your signage is very misleading. I was in the store with my mother and we were ringing up or purchase and some things did not ring up according to the signs that we saw. We asked one of the cashiers, who did go an look, she was not sure either and agreed that it was misleading, but she called for a manger. So manager Jessica Mcgregor comes over looking extremly annoyed that she had to come over to help us. I was at the register and my mother was behind showing her the signs. She then got very rude turned her back as my mother was speaking, rolled her eyes and and was shaking her head like we were being unreasonable and out of line. I saw all of this because she was walking back towards me and ripped the reciept out of my hands. I then got very upset with her and asked why she was being so rude. She didn't bother to look at me, so I took my recipe back and let her know I would be putting a complaint in. Their was absoluty no reason for her behavior. I was very upset by unnecessary hostile behavior. That was horrible customer service and unfortunty that was not the first time I had been in that store and seen her rude behavior toward customers and I do believe it needs to be addressed especially if she is someone in managment.

Thank you,
Jocelyn Charleson

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9:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney payment buying a jacket

I bought a jacket for $80, -i paid with my bank card. The employee behind the register asked me debit or credit. I replied debit. To my surprise I didn't have to put my pin code. I told her. She replied that it was always like this. I went to my bank to ask what if what happened is normal. It is not, because on my receipt it says the card has been handled as a debit card. You are supposed to ask me for my pin code. If not just anybody can use my debitcard even without my permission. If it would have been handled as a credit card you would have to ask my signature. I didn't sign anything. If your policies are this way I would not recommend to anyone to go shopping at JCPENNEY. Store number 1794, term 347, transmission 4911, date 09/23/18, time 03:34, assoc 0924.

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A
8:25 pm EDT

JC Penney arizona boys size 6 slim

I purchased my son several pairs of jeans at the end of July. The weather is just now cool enough for him to wear them; he wore the above mentioned pair today for the first time and the button is broke. The button is a snap closure, and the back side of the snap is stuck on the closure part. The jeans were not tight at all, in fact they had to be adjusted in all of the way on both sides. I'm extremely disappointed in these jeans, and I'm worried the other pairs are going to do the same thing when he wears them.

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7:21 am EDT
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JC Penney customer service

The store clerk that assisted me with my return need more training. Her attitude was as if I had stolen the merchandise until another sales associate showed her that the items were purchased on from that store on my jcpenney credit card. Her attitude was unacceptable, she did not believe that I had purchased merchandisfrom the store on my jcpenney credit card because I did not have a receipt and she could not find the sales record of my purchase. I had to enter three different (3) credit card numbers before she called a man and he told her to call another associate. Is this the new jcpenney customer service?

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11:28 am EDT

JC Penney photographer

Just had my grandsons 1st Birthday pictures taken last week (I've been trying to send this message for over a week and said site was having difficulties). The photographer was not personable and not very friendly! The pictures were horrible! We brought a smash cake and didn't even buy one of them. The best pictures of the baby had his birthday hat cut off. Have NEVER experienced anything so unprofessional! Will never be back! Did not spend a penny! And by the way...she couldn't have had a better baby to work with! Also the photographer's husband/baby daddy was there with two babies and kept talking to her...interrupting! 😡 also no one told us we needed to bring something to lay on the floor for the smash cake so I had to go spend $15.00 on a clearance curtains in the JC Penney's store. Whole experience was unbelievable!

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F
Fed up with entitled people
, US
Sep 24, 2018 1:04 pm EDT

I would make them reshoot for free

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K
11:18 pm EDT

JC Penney jcpenney store employees vero beach fl mall

Went this evening to shop for a gift at your store, needed little girls size 6-6 x
That particular department was a a shamble. Could not find the correct clothing size in items I selected, asked for help. They could not locate. Very little selection for this size girls. Found two tops but could not locate bottoms correct size . Employee said she would check on line. Came back said it was not available on line in that size. Walked out without purchasing anything. Had $80 worth men's clothing in cart, went to register, woman said go around to other side, not even a place to put anything counter junked up,
Just left disgusted with the overall experience. UnderstNd m
Now why on line purchasing is closing down retail.

Came home, went on line and ordered the same bottoms three pairs in correct size that I needed.

I have to go back in store to pick up my order, and it may very well be my last visit, we are long term 20+ year penny's gold card holders.

The dept I was in looked like an old Kmart store. Customer service was terrible. So very disappointed in JCPenny.

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5:59 pm EDT
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JC Penney mattress set

I purchased my mattress in May of 2018 but didn't receive them until a month later. I had problems from the get go. Delivery service sucks. To top it off my box spring broke. The wood broke and the bed frame cracked. When I called about the warranty, customer service indicated the box spring and frame were under warranty but that i would have to re-purchase and then get reimbursed. This is whack. This company sucks. That's the most absurd thing ever. I will never ever ever buy a mattress or a big ticket item from them again. Ever!

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9:52 pm EDT
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JC Penney black junior uniform pants

I'm a loyal customer that have been buying the black Arizona junior uniform pants for going on 5 years now for work. I love the way these pants fit and they're comfortable for work. On the other hand I have to buy these pants quarterly (which is more often then I would like) due to the fast fading after washes and the seams ripping. It's hard to find comfortable pants in black for work otherwise I would have been stopped buying these. I would like some sort of resolution on buying these pants in the future because they fade after only one wash and they rip way too easy. The pants that I am sending pictures of are only after 2 washes

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4:50 pm EDT
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JC Penney stafford cotton fullcut briefs item #504-5669d

On 9/12/18 I ordered these briefs along with other items totaling $126.67. Your website said buy 2 six packs and get one free. My order number is [protected]. When my shipment arrived on 9/21/18, it only had the 2 six packs. The third six pack was not included. On 9/21/18 I called the customer service number and was told I would have to order again, put three in the number of items purchased. Then keep one and return the other two. My credit card would be charged all over again. I do not feel this is good customer service. Granted, we got 12 good quality pairs. The quantity is sufficient for my husband's needs. However, I had planned to give the third 6 pack to charity.
I really wanted Penney's to let me take my order sheet to a store and pick another 6 pack free of charge. Or have a six pack sent to me. I still find it hard to believe the Penney's I have always shopped refused to accommodate me.

Judy Roofner, 2242 Terrace View Lane, Spring Hill, FL 34606 phone [protected]

At the very least you should update your website to include items that say "buy two, get one" processes for the third item automatically. The current policy will cost you customers. Please at least respond to my inquiry in some way as I don't want to be one of those lost customers. Does JC Penney care?

I am very disappointed.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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