Ordered 500 dollar gift certificate on september 27, 2019 for my daughters birthday. Customer service reps stated gift certificates can only be mailed. Stated they would ship priority — assured me that my daughter would receive by tuesday october 1, 2019.

Called company today — gift certificate will not be delivered until saturday october 5, 2019.

Spoke to "managers" — erin — alana — sarah — all blamed it on ups. Alana stated when asked if her boss could call me — "sure, but she will not get back to you for at least 24 hours".
They offered to send email certificate to daughter today — yet refused to when I purchased 500 dollar certificate september 27th.

I am disappointed, surprised at poor and unprofessional customer service and feel they ruined my present for my daughter's birthday.

Oct 02, 2019

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