Arby's
reviews and complaints

My wife brought home 3 roast beef sandwiches and I put the bag and all in the microwave for 2 minutes... Luckily I was standing by it and caught it in 20 seconds the bag was fully ablazed and the wrappers were starting to burn... Luckly there was no damage was able to get it to the sink to extinguish the fire... My thought not complaint is what would become if this was happening to a young child or older person? Think arby's should look into a different wrapper microwave save?

I went to the Arby's in my hometown. As I began to place my order the lady said. "Let me stop you right there. We are out of Arby's sauce, do you still want to order?". I told her I did and continued to place my order. My order ID AAB3TJYGAGDU at Store #8755 was for 2- Half pound Roast Beef sandwiches, 1- Double Roast Beef sandwich, 2- Roast Beef sliders, and 2- Medium Curly fries. She replied it would be $17 and change and to pull around. As I thought back to past orders, they had been more than $25.00. I tried to correct the order with no resolve. In the end, I had nothing but curly fries to eat.

The commercial you have on TV is absolutely awful. A _ man with a annoying big mouth, advertising for Arbys. Absolutely awful. Thankyou.
We will stay away from Arbys until commercial is changed.AND we are not the only family that has this opinion.

This past Sunday, Dec 20, 2020, I stopped at the Arby's location (618 Chester Pike, Norwood, PA 19074) around 4:30. I was highly disappointed. There was only one car in front of us in the drive-thru line. So I thought "great!" Well it wasn't so. We waited @ 10 minutes for that car to move on, then when it was our turn, the voice came over the speaker, "wait a minute". Not a pleasant tone or words I expected to hear. Then finally after waiting @10 more minutes, finally we were asked for the order. We ordered the "2 for $6" beef and cheddar. (not the meal, just the sandwiches). Another 10 minute wait and we finally got our order. Again disappointment. When we got home, the 2 sandwiches had very little meat. Actually they had more cheese than meat on each sandwich. You could have taken the amount on both sandwiches and had one decent sandwiches! If they were short-staffed or didn't have enough to make the 2 sandwiches, I would have appreciated having been told that. All that waiting and a very poor product. This has never been my experience at ANY Arby's location, et alone this one. I know times are tough and we are all having to deal with extraordinary circumstances, but this is unacceptable.

I was in the drive thru yesterday evening to get dinner for my family. Only to discover when we got home everything was wrong we couldn't even take the risk of eating it. We asked for no red ranch on the sandwiches and all 3 of them still had it on them. My fries were cold and my vanilla shake was like water. The manager I spoke with when I called back was rude and unprofessional

I went through the drive thru and ordered a beef and cheddar with bacon, classic roast beef and Dr Pepper and donated to your charity. I get home to Crystal MN to find out I got a classic roast beef and curly fries. The fries were old crunchy and cold as well. Not to mention what I paid for was much more than what I got. Now my daughter and I will have to share dinner. I am on a budget this week so this really makes me mad. Not to mention this isn't the first time I've had a bad experience here. Last time I wrote in about something similar about 6 months ago, I got no reply! Very very disappointed

My son and I were in there a few days ago and our cashier Rachel we had was the rudest I have ever seen. She didn't repeat our order or anything and then just gave me the total. She seemed like she didn't want to be there and she seemed very distracted, also she smelt like pure smoke and both kinds. My son and I haven't been back because this is not the only time that this has happened.
If she's gonna be that rude then she shouldn't be working there.

I love going to Arby's it is my favorite restaurant but when I came in Arby's Tuesday around seven my order was completely wrong so I asked to speak to the manager this young lady jazlyn Fitzgerald I was explaining to her about my order and she was very rude to me and also told me there is nothing she can do about it she spoke to me very unprofessional and I don't appreciate that at all so I just got my money back and I left out the restaurant

My husband along with 10 other people have been waiting for food for 20 plus minutes. The staff was rude and did not seem to care that people were waiting. It is not cheap and my husband said the food isn't even fresh and hot. Absolutely ridiculous. Fast food. What the heck!? This chain has been awful for years. This store needs a manager who can run the establishment.

We thought that we would try your new sandwich. We have always loved Arbys. When we got home and opened the sandwich up there was maybe and I am being generous, a half a teaspoon of cheese and 3 quarters pieces of bacon. Really? We won't be ordering that sandwich again . Every other time we have ordered the beef and cheddar sandwiches, they actually had cheese on them. We are very disappointed.
Thank you