Aramex International
reviews and complaints

For almost 1 month now I try to get a package delivered from Aramex Dubai, 3 times now I have called and scheduled a delivery date, they agree to delivery date but they simply do not deliver. Also 3 times I submitted a complaint and they do not even reply. I have asked for a manager phone number and they said one will phone me which never happened. I tried to schedule on whatsapp and also there is a problem. They send message to schedule and 10 sec later when I reply with deliver they say package not available.

I need help from Aramex international to get my package delivered, it is a car part thus for 1 month I have no car.

Aramex fail to delivered the items couple of times on time for the reason "Customer Not Available"

However i was available full day and no one call me at all (some case have been repeated 3 times)

The following day of the fail delivery Aramex will reschedule the delivery by them self and will update the system "as agreed with customer"

Creating a fake story of the customer not available and reschedule as agreed with customer, it become a common practice for Aramex.

I had raise couple of complaints and Aramex committed to investigated, however investigation never happened.

Case Reference: DXB/1019/3596 and DXB/1019/3870

Aramex become no more reliable.

Shipped a book on Sep 16, 2019 and was told it would arrive on the 18th. Well as you can see from the tracking, the package is still in India! I've emailed customer service and also personally visited the dispatch agent who was nice but of course could not solve the problem. As far as the email to customer service, it has been a week and I'm still waiting for a reply!

Now how to get a refund? What a joke!

29 Sep 19
03:03
Mahipalpur Branch, India
Picked Up

29 Sep 19
00:28
Delhi Hub, India
Picked Up

28 Sep 19
20:37
Delhi - INDIA
In Transit to Destination

28 Sep 19
11:18
Delhi - INDIA
Sorted to Destination

28 Sep 19
11:18
Delhi - INDIA
Arrived Hub

27 Sep 19
21:55
KOLKATA - INDIA
In Transit to Destination

19 Sep 19
20:15
KOLKATA - INDIA
On Hold - In Branch

18 Sep 19
00:47
KOLKATA - INDIA
Arrived Hub

16 Sep 19
18:36
KRISHNANAGAR BRANCH - INDIA
In Transit to Destination

16 Sep 19
17:42
KRISHNANAGAR BRANCH - INDIA
Shipment Finalised

15 Sep 2019 - Shipment from # 402 Burlington Tower, Business Bay, Dubai, UAE
20 Sep 2019 - Shipment Arrived at Aramex Sorting Hub - In Transit / Will Keep Moving to Reach its Final Destination Country
23 Sep 2019 - Attempted Delivery/ Incorrect or Incomplete Address - Delivery Rescheduled
24 Sep & 26 Sep 2019 - Spoken to customer service twice
28 Sep 2019 - We do not know the fate of the shipment

Impact - Irreparable damage
Shipper name - Emily Ghosh
Mobile number - [protected] & [protected]

Tracking # [protected], shipment was received by a person not authorize as per your website:
25 Sep 2019
09:22 AM
Alquoz Branch, United Arab Emirates
Shipment Delivered Shyrln
I have complained this since yesterday as my Boss, Mr Amine Mesbah is the owner of that shipment and is waiting since yesterday for the delivery. I would like to have an immediate action on this!

My name is Hilda Akinyi Owii. On 13 April 2019, I sent a package to my daughter Rose Anyoso Nandwa in Ohio, US via the Aramex Yala Tower office in Nairobi. Shipment number is [protected]. Five months down the line the package hasn't been delivered! I've DM'd Aramex on Twitter numerous times but all they keep saying is to be patient. Are you able to please help? I would much appreciate

Dear Sir,

First let me introduce myself, I'm Marwa Mahmoud, Works at one of the United Nation organizations.

Last week, exactly on Wednesday 18th of September, one of your company courier called me in order to deliver a package came to me from one the online dealer, the thing is that because I was on a mission with the UN out of Cairo, I agreed with all dealer to send me my staff after 25th of September, once I'm back to Cairo, unfortunately one of them send my order with one of your company couriers his name is (Mostafa) phone no. +20128344570 from Aramex Cairo, so this guy called me and I informed him that I do not remember me receiving any orders during that time since I was out of Cairo, adding to that I agreed with all people I deal with that I can't receive any orders, again he called me again last Sunday 22nd of September, and he mentioned that he wants to deliver the package and he was so rude, very disrespectful and raised his voice and at the end he disconnected the call and hanged up the phone in my face.
This is the first part of problem, the second part that I tried to submit a complaint to the customer service and one of the service supporters called Nada, told me that someone from the complaint unit will follow up with me regarding that incident, I never heard from them, next day I tried to follow up with the company, I talked with someone from the complaint department called Noran Mohamed, she also told me that she will follow up with me about my complaint and as before never heard from her.

I'm so sorry if I might wrote very long email, but Is this how you treat your clients, of course that Mostafa, Nada and Noran Mohamed, do not expect any penalties for their omission and respectfulness towards clients, since I did not receive any feedback.

Of course I will announce your company's new strategy(Hiring rude people) in my work place to be announced among UN globally in order to avoid putting any of our staff or our clients in such situation, it seems to be a personal incident but as a UN staff member I have to report that, moreover I still do expect to hear a feedback from you side, since I now communicate with Aramex globally, I do expect it to be fast and firm.

Thank you with regards

Am MR ANTOINE BONGO BY NAME, my package arrived in new Zealand with aramex on Friday 20th of this month with the tracking number [protected]..the last update i saw was. shipment held for customs clearance pending on custom release.and since then know update from it and nothing has change please what is the reason for this delay please reply me am not happy

I'm supposed to receive my parcel on 17th of September 2019. According to the tracking system, I was told my parcel arrived in Malaysia and passed through custom on 9th of September. So I thought I will receive my parcel earlier. But no, never mind, I just hope it will arrive on time. I specially cancelled all my plans! To wait for the parcel on the day and I didn't receive it. What's even more frustrating is aramex team didn't even take the initiative to contact me. But waited for me to contact them the next day.THEN ONLY THEY FOUND OUT MY PARCEL WAS STUCK AT CUSTOM. What's your problem you should've told me what to do when it arrived in Malaysia back on 9th of September, not wait until it's after the date I supposed to receive my thing only contact me. Nvm, I was told I need a permit to get my things through custom. I IMMEDIATELY APPLIED FOR IT THE NEXT DAY AND GOT IT RIGHT AWAY THE NEXT DAY. And aramex told me I can receive my thing on Sat 21st of September BUT NOTHING, Monday NOTHING, I CALLED AGAIN. THEY SAID I'LL RECEIVE BY TUESDAY. I CANCELLED ALL MY PLANS TO WAIT FOR THE PARCEL. ARE YOU KIDDING ME ARAMEX. SOUNDS MORE LIKE YOURE THE CUSTOMER THAN I AM. YOU GUYS PLEASE FIX ARAMEX MALAYSIA TGIS USELESS COURIER OK. DO SOMETHING

Shipment [protected] got missing. I did choose 19.9. As delivery date and now when I opened the link from sms it shows 0 shipment coming. However I did not get it!

Address: al fattan building emirates accomodation in al qusais 2, damascus street next to hotel time. +[protected]

 

 
 

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 

Dear Sir,
Good day.
We are Al-Dyar for plastic manufacturing and Trading. On the 9th of September 2019, we have sent a small parcel of about 2 KG of plastic granules as samples to a customer in the UK. These are free of charge samples with no commercial value. Now it's almost 9 days and the parcel is still in Colnbrook. They asked the customer for his VAT number which he already sent. Now they are asking for more docs, which he finds strange. As he gets samples from all over the work without been asked for anything. The Aramex courier tracking number is [protected].

Please can you expedite the release of these samples? As i said its of no commercial value, but we need the customer to receive it and test it.

Shipment # 9375096345 has arrived destination Egypt on 22/9 and requested documents (invoice, ID and delegation) were sent to Aramex CS in Cairo on the same day.

Since then, Aramex Cairo failed to release the shipment from Customs and just said that they are currently facing some challenges! This is totally unacceptable since I have similar shipments (electronics & supplements) on 2 other couriers and they just released very quickly so please respect my mind and don't repeat the usual reply that's it's local regulations and it's out of your hands! Your Customs broker and CS are just careless or unable to do what's needed properly and in due time.

It's the worst service ever! SnS is one of the most expensive shipping service but it's the worst.

I need to file a complaint for this very poor service and your inability and failure to release the shipment in due time and to deliver it within this week. If no action taken very soon, I'll file a complaint at Egyptian Consumer Protection Agency and on social media.

This will be the last time ever to ship with SnS.

description of events in short form:
[protected]

Package contains wooden sticks that were samples traveling with the recipient to Germany on 20.9.19 for an urgent business matter.

18.8. Went to gouna office "short cut" which work with aramex here, to send a package to arrive on 19.8.

I was too late and was advised that I might catch the car in Hurghada before it leaves to Cairo.

I raced to Hurghada office, car had not left so they issued me a receipt in the back area and I gave them the package and paid so that it can be delivered by 19.8.

20.8. the recipient informs me that package never arrived

I go to Aramex Hurghada to complain and am referred to call 16996

21.8. I call 16966 at 13:00, explain the situation and am told that complaint department will call me back within 2 hours.

Three and a half hours later they call and I ask them to call me back later because I was in a meeting.

Half an hour later they call back and of course I do not pick up.

22.8. no call back

23.8. no call back

24.8. no call back

25.8. I call 16996 again and tell them that I have been waiting for a call back from complaint department and they said they will pass it on and again I waited. No call back

28.8. I went to the gouna office to complain in person and was advised to put this in writing.

31.8. email sent to " shortcut" office and employee there forwarded it to an aramex manager.

today 16.9. four weeks after giving an aramex employee my package, I receive a call from a delivery person, wanting to finally deliver my package back to me.

I received my package yesterday. Tracking number [protected]. I received the parcel but there are 4 things missing. My two dresses - color yellow and other one black with peach, and two Indian stoles one is light pink and the other may be maroon or pink.
I had reached out to my shipper and they say they ship altogether, can you please look into this matter urgently. Thanks
Jatinder
ph - [protected]
email - Naturel.[protected]@gmail.com

We have 3 important documents(passport s of me mad my family)from vfs global for delivery to my home address.in Abu Dhabi. Shipment number [protected], [protected], [protected].now asking to collect from far address.what is the fun in paying amount for home delivery.kindly delivery to home address.D2-1005, mazyad village apartments, mussafah, MBZ city, Abu Dhabi.

hello,

hello,
kindly be informed that the following shop&ship shipments AWB [protected], [protected] are being held at customs for two and half months, each time I contacted the customer service they promised to release them soon although I have supplied them with all the required documents for clearance, now I just can't return them to the United States because the due date of returns of the goods has passed, these two shipments worth nearly 1000 USD, and im afraid that they could be damaged the customs ware house or they are forgotten by aramex clearance department
kindly be requested to resolve this issue because aramex shop&ship Cairo wont help any more
regards

thank you
amr Refaat
tel :[protected]
email :[protected]@tedata.net.eg

I have ordered 4 Kitchen handles from Amazon to My Shop & Ship USA NY Address. When the shipment reflected in My account it was under category Industrial/Specific Equipment ! How this could be . Called the Call Center with no clue

Thanks to find the below Details:

Shipment No.: [protected]
Supplier Tracking Number: 420114139361269903504021127376
Pickup Date: 09/03/2019 07:57

N.B.: Thanks to find the attached Amazon invoice & Order Details from Amazon related to the highlighted items

really A terrible experience

Dear aramex teams

I just noticed that I will stop cooperate with your company due to many clients complains and your fake excuses loses our company many clients so if your company interests to continue our business I will be glade to solve this issue

AWB
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Our account 240754
hosna Salah responsible account complains

Notes I will send this emails for your mother company

Dr Hazem reda
G.M Radiance Co Egypt
[protected]

Hello,
My shop and Ship shipment under number:[protected]
was held at customs on 29/07/2019 under held number: 15239
My SNS account no: CAI 287342
and it's still held until now!
they have contacted me on 29/07/2019 asking me to send them some documents to complete the customs clearance process and i have sent them those documents right away!
until now after 21 days my shipment is still held!
by the way my shipment arrived at my SNS US address on 20/07/2019 so it's been 31 days in total !
How can you call this a fast shipping service?
I have contacted SNS Egypt call center more that 6 times and made with them 2 requests and the results is absolutely nothing!
I really don't know what should i do now or who should i contact!
Can you give me some answers please? and i promise you that would be the last time to use your services again
thanks in advance