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Aramex Internationalpriority parcel express - what a joke

Shipped a book on Sep 16, 2019 and was told it would arrive on the 18th. Well as you can see from the tracking, the package is still in India! I've emailed customer service and also personally visited the dispatch agent who was nice but of course could not solve the problem. As far as the email to customer service, it has been a week and I'm still waiting for a reply!

Now how to get a refund? What a joke!

29 Sep 19
03:03
Mahipalpur Branch, India
Picked Up

29 Sep 19
00:28
Delhi Hub, India
Picked Up

28 Sep 19
20:37
Delhi - INDIA
In Transit to Destination

28 Sep 19
11:18
Delhi - INDIA
Sorted to Destination

28 Sep 19
11:18
Delhi - INDIA
Arrived Hub

27 Sep 19
21:55
KOLKATA - INDIA
In Transit to Destination

19 Sep 19
20:15
KOLKATA - INDIA
On Hold - In Branch

18 Sep 19
00:47
KOLKATA - INDIA
Arrived Hub

16 Sep 19
18:36
KRISHNANAGAR BRANCH - INDIA
In Transit to Destination

16 Sep 19
17:42
KRISHNANAGAR BRANCH - INDIA
Shipment Finalised

Aramex International

St
Sep 30, 2019

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