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Aramex International
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1.1 412 Reviews

Aramex International Complaints Summary

12 Resolved
395 Unresolved
Our verdict: If considering services from Aramex International with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Aramex International reviews & complaints 412

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Newest Aramex International reviews & complaints

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D
4:04 am EDT

Aramex International Shipment not sent

Respectful greetings!
Dear Sirs, I am Dalmo Lopes, Angolan resident in Benguela, I have been an Aramex customer for over 3 years and used your services normally, but unfortunately this year I used it again but I am in a situation of very sorry, on 06/16/2020, I received an order valued at 700 euros with shipnamber [protected] by the ShipandShop service from Aramex Spain with address of the LAD 1241 account, to be sent to Angola, but so far I have no answer. I have been contacting the support number of the origin (+[protected]) since the day they confirmed that they received it and what they have told me and that due to some restrictions they had delays, but that it would already be sent, sometimes I also called contact from Angola and they said the same thing, even before yesterday I called Spain again and they told me that next week I would be here in Angola, I was indignant and saddened by the situation today when accessing my account to check the status of my received package and I noticed that it was removed from my account as if I had received nothing, but without any notice or notification by email. At this moment I do not know what to do will be you as representatives, I very much ask for your support in this situation. I HAVE CALLED SEVERAL times to Spain the place of origin of the order received to be sent to my destination Angola, I have sent emails and I would like to know that the service provider in Spain is the company MRW and they tell me that the order is there but not me can help, I should only contact the offices of Aramex Loca, I already called and contacted here in Angola and they also tell me that they do not know how to help me, please I am very sad about this situation help me please. Grateful for the attention!

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1:48 am EDT

Aramex International Parcel not delivered

It's been two months now since we booked two shipment going to Egypt from UAE. We keep on calling and sending emails to Aramex, but still no update of the whereabouts of the said shipment. All the necessary documents that Aremex requested from the consignee and shipper was provided and still no clear response. This is very upsetting on our end. If they can't delivery it better refund the shipping fee we paid or send back the parcel to us. Customer service agents as well are not helping at all, the only answer they can give you is "they don't know" this statement is unacceptable and only proves that the Customer service is very poor! This is so frustrating. We hope that by sending this complaint will call the attention of the higher management and fix this kind of inconvenience. You will lose all of your clients if this things like this will not be fixed.

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2:22 am EDT

Aramex International Non stop harassment due to kyc rejection

This is regarding awb number - [protected]. I had submitted my kyc with amazon already. I also submitted my kyc after receiving sms from your platform but aramex's platform has sent me kyc rejection sms 17 times, and every time I have uploaded my aadhar card as well as a secondary address proof, it has been constantly rejected.

Origin - amazon usa, tracking id: [protected]
Destination - individual purchaser, india
Pick up address - amazon usa, check tracking id: [protected]
Nature of goods - check invoice

According to regulations by the customs department, an individual buyer needs to only provide their proof-of-identity, which will be collected during the time of receipt by the courier and no proof of address is compulsory. Despite that, I have provided a proof of address in the form of my local internet/landline bill on the kyc portal as well, to enable easy delivery by your company. Despite that, I keep getting rejection messages and phone calls.

This is a constant source of frustration for me. None of my previous purchases from amazon, which had been shipped by fedex, dhl etc had caused problems like this when I had submitted my aadhar kyc at amazon itself with no additional address proof. Aramex is the only courier company with so much harassment to a customer.

I have contacted both amazon india and amazon usa support for this problem and suggested that they blacklist aramex. I have seen similar complaints on multiple consumer complaint forums for aramex.
I have also escalated this issue to multiple people within amazon - kedar kulkarni (director, supply chain management), amit agarwal (head of amazon india), tim collins (vp amazon logistics global), prakash rochlani (director, last-mile india), via email/social dm for complaint.

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9:10 am EDT

Aramex International Order lost

I purchases a phone from amazon, using shop and ship service by aramex. My order was delivered on aramex UK (Slough) hub on 29/06/2020 and since then the item it's in their hub. Tried to call them no-one answering the phone. Email them several times no response. Send message through social media no response. My order probably got stolen by them. I have get in touch with my local aramex office which they have tried to contact aramex uk but without success. Even to their colleagues they do not answer. So i strongly believe that they are stealing the orders and the lie.

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1:27 pm EDT

Aramex International Egypt

Dear Aramex,

I ant to escalate this complaint to the hire management who are responsible of Aramex Business on Egypt

Im a client of Aramex in Egypt and I send my shipments through Aramex from Kafr Ash Sheikh Branch

Aramex Egypt are not responding to my frequent inquires and every time I send the required data but no action is made from their side

I have Two main issues to make a complaint for

1. I have pending money of 13830 EGP is not transferred to my bank account from more than two weeks plus they told me in the branch that the accountant department are not responding to the reminders that was sent by email to that department

Also I have been told in Kafr ash shikh branch that they transferred the money to my on 30/6/2020 but till today no money transferred to my bank account. I contact my bank to confirm and they told me no money has been transferred.

I asked back the branch about the transfer number, but they told me they don't know it and the accountant department don't have such transferring number

These are the tracking numbers of delivered shipments which I asked Aramex to collect the value of it and send it to my bank account

Tracking IDs
45346959464
45346959291
45346959280
45346959276
45346959324
45346959313
45346959302
45351602004
45351601923
45351601934
44069461262
44069461273
45346959173
44069461310
44069461284
44069461295
45346959442
45349659501
45346959486
44069461214

Customer Full Name in English as in Bank Card : Mohamed Ibrahim Mohamed Alrashedi
Bank Account # : [protected]
Swift Code : CIBEEGCX031
Bank Name : Commercial International Bank (CIB)
ID /Passport Number : ID: [protected]
Full Name : محمد إبراهيم محمد الرشيدي
Date of Birth 9/6/1981
Mobile : +[protected] | +[protected]
That was my bank information

My current account is under email
mohamed. [protected]@gmail.com

Kindly for your action and your advice

2. I Contacted the Hotline to open a business account but also no respond from the sales team. I opened two accounts and no one follow up with me

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10:23 am EDT

Aramex International Still didnt got my parcel yet!!!

I order some stuff from china, and they got it here in dubai by aramex by 26th june, and suddenly my uae number is blocked so the delivery guy didnt even bothered to come to our hotel and give the parcel! He just kept calling and saying customer not available! We call them for 2 days asking them to change the number to another working number they said fine its changed and you ll get your parcel by the next day! We got nothiiiiiiing it's been 3 days now and the delivery guy still calling the old blocked number! And didn't even bothered to come to our hotel they have a cleaaaaaaaaar adressss!
We wanna talk to the manager! As soon as possible because this is reallllllllly ridiculous
Worst service eveeeeeer!

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4:03 am EDT

Aramex International Delaying shipment 44695674984 for three weeks

I am very frustrated from Aramex responses to deliver this shipment. Since May 28 and I have been promised that I will receive the shipment tomorrow but nothing happens. The shipment contents is very important as it contains a credit card that I need to use immediately.

I called Aramex office in Cairo several times. Every time, armex representative insures that the shipment will be delivered to my address tomorrow (next day). However, I stay close to my home waiting to Aramex delivery man but nobody comes.

Yesterday I called and I was promised that the shipment will be out Sunday morning (today). I called again this morning at 9:10 am to make sure that the shipment is out for delivery but I was told that it the shipment didi not go out today and will go out tomorrow... Very very unprofessional.

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10:01 am EDT

Aramex International Complete negligence causing loss of my money!!

I placed multiple orders on Amazon and it took a while and I thought initially due to the notices on delays in shipments caused by the covid 19 pandemic that this was a normal delay. When it took longer than expected I sent an email, no response, and then a reminder, no response again, followed by two more reminders, no responses whatsoever. Of course, to call aramex who do NOT have a toll free number you have to be ready to waste a whole day's worth of phone credit waiting on hold and then when finally an agent responds there's more hold and I was bounced back and forth between them for three days before I was simply told that due to the absence of an account number my shipment was destroyed! And the other one was "sorry we cannot open a claim with our UK office because it's too late"! Whatever that means.. So I said but I sent four emails! And the dumbest response ever came through! Sorry we don't check this email, you should have sent your inquiry to another email! So why is the email even there (two email addresses by the way) if no one is responding to them or even checking them?!
Our policy is to destroy shipments after 30 days (the call center agent said 21 days but whatever) some customer service personnel said, ok where is this policy written? No where apparently. They just make their own policies and follow them without any reference to the client or informing them. And since then I have sent SEVEN emails to some Hala Sharawneh, supposed to be the customer something personnel, and of course, no response whatsoever.
Such a shame when they are delayed I gave them the benefit of the doubt, me, the client, and thought they must be caught up in the covid dilemma, only to find out that it was utter carelessness and negligence at their end. These people do not have any customer service skills. They only have a few words to say that they keep reiterating like parrots. No resolutions no problem solving skills no remedial action no escalations no responsiveness no nothing, they are always right, and customers are always at fault. And they LOOK for what was the client's mistake only to prove a point. They do NOT look for a solution, they just want to shut you up by proving to you that it was YOUR fault not theirs and that they did their job!
I am yet to see worse customer service in the world.

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8:52 am EDT

Aramex International Customs clearance

I ordered a shipment online and when the delivery date came it didn't arrive I tracked it through your website and it said that it arrived to my country but it needed more information from me to pass. I gave all the information needed but still nothing I don't know what to do because everyone told me it's to be the job of a personal from aramex that must finish this. But No one came from aramex. It's been 8 months of me trying to get my shipment deliver red and aramex was of no help. It's really upsetting

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10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aramex International Aramex delivery staff changing information with out asking customer

I got msg from Aramex and confirmed on 7th March Delvery option on 8th with location and email and then saw it was changed in the system on 8th as customer not found and I called and expressed my anger for the same and wanted my delivery which they between 9 am to 2 pm promised to on I saw changes today in tracking for which option of Delvery or pick up . Why do I have to repeat the same every time and this not acceptable that your staff change things as they want and don't do what they are suppose to do as per the customer instruction . I need my items today as I passed it by phone yesterday for my two shipment of Next . I don't your lazy staff to change it as they want on 15 th to add it with the other shipment . 9th March. How ever ;

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12:45 pm EST

Aramex International Awb no. [protected] Delivered to wrong Address

Hi Aramex
I have a shipment from amazon and i got a call from my previous office that there is an item that was delivered to their office. I was surprise bcoz i never used this address. I called your customer service and made a complaint they have confirmed that your delivery guy delivered the item in a wrong address not the one that is mention in amazon. But i hve not got a call back from aramex.
Pls can u help me i need the item to be delivered in the right address. pls call me at [protected].The address mention in Amazon is bldg 49 flat 407 Discovery Garden and not in Dubai Airport Freezone.

I am very dissappointed on how Aramex wrongly delivered the item.
Sincerely
Sheryl Viloria

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5:25 am EST

Aramex International Non Delivery and Poor Customer Service

Aramex provides the poorest service delivery and a very non professional delivery service.
Product was scheduled to be delivered time after time and never got delivered. After rescheduling the delivery because they never turn up, I decided to call the customer service and he reassured me product will be delivered in 3 days time, 5 days past, still no delivery. Called customer service again and the quality of customer service provided was worse than poor, utterly useless. Shame on you Aramex Dubai, you are terrible terrible terrible.

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2:30 pm EST

Aramex International unethical behavior

Dear Sir or Madame. Greeting from Egypt, Alexandria.
Kindly note that. Since 1 month or more a little. Started with aramex handle for me ship for my company from usa the cargo or the sipping should 8 items but till now we just received 2 items, in addition to the cool way of treatment, while we calling, sending email or whatever here for ex. Slow answer in calling. They are very carelessness, we sent email no answer till now. The call centre staff is so bad in reply. And they dont appreciate how much the value of the time. And how they delay in answer either on phone calls or in emailswe do have a request from Cairo and still no thing arrived as usual and every time I call but no good at all, thus would you please take an action with all your Egypt aramex staff specially the branch of Cairo and Alexandria. Please note that I do have all the documents and emails between me and the branch company in Alexandria and Cairo so if you do have whats app would you please send it to em in order to forward all the evidence to let you see every thing thanks in advance and hope to receive from you as soon as possible
Engineer Said Rashad
Trust company for power and automation services
Tel & Whatsapp [protected]

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7:33 am EST

Aramex International shipment take long time

I have an urgent shipment contains government documents and passports and it's holding my travel. I informed the rep in Jordan and he mentioned very urgent. The shipment should arrive to Jeddah the area im staying. I surprised that it went from Jordan to dubai then to Riyadh and no update about it .

It tooks one day from Jeddah to Amman when i sent first time .

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7:54 am EST
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Aramex International lost shipment number 32649265935

I have shipment from 30th dec 2019 with global shopaholics and aramex company aramex told me they didn't receive the shipment from global shopaholics and global shopaholics say they send my shipment to aramex with tracking number 32649265935 and I didn't know where is my shipment from month and I make a lot of complaints without any solution to the problem

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1:18 am EST
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Aramex International shipment no [protected] from turkey to riyadh since 17/1 & not arrived till now

Shipment [protected] from Turkey to Riyadh since 17/1 and not arrived till now i already opened a request at 23/1
another request at 26/1
another complain at 27/1
another complain at 29/1
another complain at 30/1
the result is 13 days till now with no action and i don't know when the shipment will arrived i supposed that Aramex is a good company as usual but i think some action should happened to keep the reputation
I'm waiting for that

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8:55 am EST

Aramex International package not received

On Sunday December 15, [protected]@aramex.com, sent me an email telling me that shipment #[protected] has arrived and is held at customs and she needed me to send my ID, which I did .
And then On January 1st, she said that customs need approval from chemical authorities.

Same day, December 15th, She sent me another email telling me that shipment #[protected] is also held at customs and that they need my ID, which I sent again on the same day . And she replied, on December 16th, that she received my ID and that they will do the needed procedures .
And then on Tuesday December 31st, she told me that this shipment, [protected], has an item that has been refused by customs and she asked me to sign a "give up" letter without even sending me the documents to prove that .
And on the same day I replied asking why this item was refused and what will happen if i sign the give up letter . And got no reply, so again on January 1st I sent another email and asked her to answer my questions.
So on the same day, January 1st, she replied telling me that any refund will be with amazon and told me that this item is not allowed in Egypt . And she asked me to send the numbers of the other shipments, which I did send .
And on the same day, January 1st, I sent the give up letter, signed, and asked her to send me the documents sent by customs regarding both shipments .
She replied, January 2nd, saying that they will be checking and then I heard nothing .
So I sent an email asking for an update, January 8th and I got no reply until the 12th .
So on the 12th I called and got no valuable answer .
And I also discovered, on that same phone call, that my other shipment #[protected] has an item that needs approval from chemical authorities .
Again no updates or details unless I call and even when I called they didn't know the name of the item .
And from the 12th till the 18th I got no reply or update . So on the 18th I sent another email complaining which they replied to saying sorry, and again no solution.
Today, January 20th, I called them, angry, on 33339970 -ext:5006, and they were absolutely unprofessional and even one of them, Amany abd el aziz, put on mute at some point with no answer.
And when I asked them why they were not answering my emails they said that they can't find my emails and that they answered them all, which doesn't make sense .

In between all of this I called multiple times, from the beginning, and they were by far the most unprofessional customer service I've ever dealt with . They're lazy, they lack information and they're slacking in doing their jobs .
The only two that I know their names and whom I've called and emailed multiple times are Amany Abd El Aziz and Rana Morsy . These two are the worst I've ever dealt with, and I would like for top management to reevaluate their roles, because they're absolutely unprofessional to customers .
This whole attitude from the beginning, and the refusal in sending me official documents, made me assume that there's something wrong with my package and that it's maybe lost or stolen, which will not be a good thing for your company if this is the case .
If your employees, as Aramex, have been more professional and informative from the beginning, sending all the needed documents and being transparent with their clients, maybe customers wouldn't doubt that you've lost/stolen their packages .
In Egypt people are used to not be held accountable for their mistakes, but trust me if I don't receive this package I will make sure that Aramex will be held accountable for it .

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8:24 pm EST

Aramex International very bad support from customer service department

Dear Sirs,

I address to you a complaint of bad support from all those responsible for my company's account with Aramex as the customer service department does not respond to any call since I dealt with Aramex such as:

Mrs. Sandy [protected])

Mrs. Nourhan [protected])

And the biggest problem is that our account manager, Mr. Sameh Gado [protected]), who is supposed to help us solve our problems he is ever never responds to any communication despite repeated attempts to contact him more than once.

When we call the call center, we make a request to pick up a shipment. The call center receives the order and gives us a reference number. Then, your staff ignores the order two days with false excuse that the shipment is not ready. This was repeated more than once during our dealings with you, which we have offered more than once to be insulted by some of our customers.

And I think such behavior is not appropriate for an international company like Aramex, so please facilitate work procedures and provide a quick means of communication that we resort to when facing any problem, as we would like to appoint another account manager who has respect for clients and preserving their time.

Our website: www.pringi.com

Account Number: 170615

Your quick action in this regard will be highly appreciated

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3:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Aramex International parcel

Tracking id [protected]
I sent parcel since 29 december
Your represtative assure to deliver parcel till 5 January...but till today parcel is held at airport...please check details sbd inform me ..i already put complain but no response from your side ...i show how's responsible you services are... kindly update me from present status
Umar Irshad
+[protected]

Dhq civil hospital H2 gujranwala

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8:35 am EST

Aramex International customer service

Hello,
I've been trying to reach aramex costumer service in kuwait, but no one answering, I also tried to make a complaint and went to aramex head office but they didn't help much. I am very upset as I made several complaints in the past about my shipments being late and not informing me for the time of delivery, as this is not the first time, and all they can give is excuses! I am a costumer I don't want to hear your unprofessional excuses I just want my package delivered in time and a good costumer service.

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Aramex International Customer Reviews Overview

Aramex International offers a suite of logistics and transportation solutions catering to both businesses and individual customers. Their services include international and domestic express delivery, freight forwarding, logistics and warehousing, records and information Management services, e-commerce solutions, and online shopping services. With a widespread network, Aramex aims to facilitate cross-border shipping and streamline supply chain operations for various industries. Customers can access their services through the company's website or customer service centers.

Aramex International In-depth Review

In summary, Aramex International is a well-known logistics and transportation provider that offers a wide range of services. While there are areas where they excel, such as their global reach and innovative use of technology, there are also aspects where they could improve, particularly in customer service responsiveness and pricing transparency.

Company Overview

Aramex International has a history of growth and expansion in the logistics sector. They provide a variety of services including courier, freight forwarding, and supply chain solutions. Their global reach is impressive, with a strong local presence in many countries.

Service Offerings

  1. Courier services for quick and reliable package delivery.
  2. Freight forwarding for larger shipments and cargo.
  3. Logistics and supply chain solutions to optimize business operations.
  4. E-commerce services tailored for online retailers.

Pricing and Value for Money

The pricing of Aramex services can be competitive when compared with industry standards. However, some users may find the pricing structure less transparent than desired. The value for money is generally good, especially for their comprehensive service offerings.

Customer Service

Customer service is available through various channels, but the responsiveness can sometimes be lacking. They do offer multilingual support and have local representatives in many regions, which is beneficial for non-English speakers.

Delivery and Timeliness

Aramex is known for their on-time delivery rates, and they handle time-sensitive shipments with care. They provide tracking and regular updates on shipment status, which is reassuring for customers.

Technology and Innovation

The Aramex website and mobile app are user-friendly, and the company has integrated technology effectively into their services. They continue to innovate in logistics and transportation, staying ahead in the industry.

Sustainability and Corporate Responsibility

Aramex has shown commitment to environmental initiatives and reducing their carbon footprint. They are also involved in community projects and adhere to ethical business practices.

Customer Reviews and Testimonials

Customer feedback for Aramex is mixed, with both positive and negative reviews. They have a solid reputation in the market, but there are instances where customer complaints could have been resolved more effectively.

Insurance and Liability

Aramex offers insurance options for shipments, and their claims process is in place for dispute resolution. They provide liability coverage for lost or damaged items, which adds a layer of security for customers.

Industry Accreditations and Certifications

The company complies with international shipping regulations and has quality management systems in place. They also maintain security standards and have obtained relevant certifications.

Geographic Coverage and Limitations

Aramex serves many countries and regions, including remote areas. However, there may be some service limitations in certain locations that customers should be aware of.

Special Services and Additional Features

They offer customized logistics solutions and special handling for fragile or hazardous materials. Additional services like packaging and storage are also available, providing added value.

Website and Online Tools

The Aramex website is easy to navigate, and they offer online booking and payment options. A range of online resources and FAQs are available to assist customers.

Conclusion and Final Assessment

Aramex International has strengths in global coverage, technology, and innovation. However, they should work on improving customer service and pricing transparency. They are recommended for businesses looking for comprehensive logistics services with a technological edge. Overall, Aramex is a solid choice in the logistics industry, but customers should consider their specific needs when choosing their services.

How to file a complaint about Aramex International?

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3. Writing the Title:
- Summarize the main issue you have experienced with Aramex International in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Aramex International. Include key areas such as transactions, nature of the issue, steps taken to resolve it, company's response, and personal impact.

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8. Submission Process:
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Contact Aramex International customer service

Phone numbers

+971 42 833 944 +1 (424) 750-9338 More phone numbers

Website

www.aramex.com

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