Aramex International
reviews and complaints

I order some stuff from china, and they got it here in dubai by aramex by 26th june, and suddenly my uae number is blocked so the delivery guy didnt even bothered to come to our hotel and give the parcel! He just kept calling and saying customer not available! We call them for 2 days asking them to change the number to another working number they said fine its changed and you ll get your parcel by the next day! We got nothiiiiiiing it's been 3 days now and the delivery guy still calling the old blocked number! And didn't even bothered to come to our hotel they have a cleaaaaaaaaar adressss!
We wanna talk to the manager! As soon as possible because this is reallllllllly ridiculous
Worst service eveeeeeer!

I am very frustrated from Aramex responses to deliver this shipment. Since May 28 and I have been promised that I will receive the shipment tomorrow but nothing happens. The shipment contents is very important as it contains a credit card that I need to use immediately.

I called Aramex office in Cairo several times. Every time, armex representative insures that the shipment will be delivered to my address tomorrow (next day). However, I stay close to my home waiting to Aramex delivery man but nobody comes.

Yesterday I called and I was promised that the shipment will be out Sunday morning (today). I called again this morning at 9:10 am to make sure that the shipment is out for delivery but I was told that it the shipment didi not go out today and will go out tomorrow... Very very unprofessional.

I placed multiple orders on Amazon and it took a while and I thought initially due to the notices on delays in shipments caused by the covid 19 pandemic that this was a normal delay. When it took longer than expected I sent an email, no response, and then a reminder, no response again, followed by two more reminders, no responses whatsoever. Of course, to call aramex who do NOT have a toll free number you have to be ready to waste a whole day's worth of phone credit waiting on hold and then when finally an agent responds there's more hold and I was bounced back and forth between them for three days before I was simply told that due to the absence of an account number my shipment was destroyed! And the other one was "sorry we cannot open a claim with our UK office because it's too late"! Whatever that means.. So I said but I sent four emails! And the dumbest response ever came through! Sorry we don't check this email, you should have sent your inquiry to another email! So why is the email even there (two email addresses by the way) if no one is responding to them or even checking them?!
Our policy is to destroy shipments after 30 days (the call center agent said 21 days but whatever) some customer service personnel said, ok where is this policy written? No where apparently. They just make their own policies and follow them without any reference to the client or informing them. And since then I have sent SEVEN emails to some Hala Sharawneh, supposed to be the customer something personnel, and of course, no response whatsoever.
Such a shame when they are delayed I gave them the benefit of the doubt, me, the client, and thought they must be caught up in the covid dilemma, only to find out that it was utter carelessness and negligence at their end. These people do not have any customer service skills. They only have a few words to say that they keep reiterating like parrots. No resolutions no problem solving skills no remedial action no escalations no responsiveness no nothing, they are always right, and customers are always at fault. And they LOOK for what was the client's mistake only to prove a point. They do NOT look for a solution, they just want to shut you up by proving to you that it was YOUR fault not theirs and that they did their job!
I am yet to see worse customer service in the world.

I ordered a shipment online and when the delivery date came it didn't arrive I tracked it through your website and it said that it arrived to my country but it needed more information from me to pass. I gave all the information needed but still nothing I don't know what to do because everyone told me it's to be the job of a personal from aramex that must finish this. But No one came from aramex. It's been 8 months of me trying to get my shipment deliver red and aramex was of no help. It's really upsetting

I got msg from Aramex and confirmed on 7th March Delvery option on 8th with location and email and then saw it was changed in the system on 8th as customer not found and I called and expressed my anger for the same and wanted my delivery which they between 9 am to 2 pm promised to on I saw changes today in tracking for which option of Delvery or pick up . Why do I have to repeat the same every time and this not acceptable that your staff change things as they want and don't do what they are suppose to do as per the customer instruction . I need my items today as I passed it by phone yesterday for my two shipment of Next . I don't your lazy staff to change it as they want on 15 th to add it with the other shipment . 9th March. How ever ;

Hi Aramex
I have a shipment from amazon and i got a call from my previous office that there is an item that was delivered to their office. I was surprise bcoz i never used this address. I called your customer service and made a complaint they have confirmed that your delivery guy delivered the item in a wrong address not the one that is mention in amazon. But i hve not got a call back from aramex.
Pls can u help me i need the item to be delivered in the right address. pls call me at [protected].The address mention in Amazon is bldg 49 flat 407 Discovery Garden and not in Dubai Airport Freezone.

I am very dissappointed on how Aramex wrongly delivered the item.
Sincerely
Sheryl Viloria

Aramex provides the poorest service delivery and a very non professional delivery service.
Product was scheduled to be delivered time after time and never got delivered. After rescheduling the delivery because they never turn up, I decided to call the customer service and he reassured me product will be delivered in 3 days time, 5 days past, still no delivery. Called customer service again and the quality of customer service provided was worse than poor, utterly useless. Shame on you Aramex Dubai, you are terrible terrible terrible.

Dear Sir or Madame. Greeting from Egypt, Alexandria.
Kindly note that. Since 1 month or more a little. Started with aramex handle for me ship for my company from usa the cargo or the sipping should 8 items but till now we just received 2 items, in addition to the cool way of treatment, while we calling, sending email or whatever here for ex. Slow answer in calling. They are very carelessness, we sent email no answer till now. The call centre staff is so bad in reply. And they dont appreciate how much the value of the time. And how they delay in answer either on phone calls or in emailswe do have a request from Cairo and still no thing arrived as usual and every time I call but no good at all, thus would you please take an action with all your Egypt aramex staff specially the branch of Cairo and Alexandria. Please note that I do have all the documents and emails between me and the branch company in Alexandria and Cairo so if you do have whats app would you please send it to em in order to forward all the evidence to let you see every thing thanks in advance and hope to receive from you as soon as possible
Engineer Said Rashad
Trust company for power and automation services
Tel & Whatsapp [protected]

I have an urgent shipment contains government documents and passports and it's holding my travel. I informed the rep in Jordan and he mentioned very urgent. The shipment should arrive to Jeddah the area im staying. I surprised that it went from Jordan to dubai then to Riyadh and no update about it .

It tooks one day from Jeddah to Amman when i sent first time .

I have shipment from 30th dec 2019 with global shopaholics and aramex company aramex told me they didn't receive the shipment from global shopaholics and global shopaholics say they send my shipment to aramex with tracking number 32649265935 and I didn't know where is my shipment from month and I make a lot of complaints without any solution to the problem

On Sunday December 15, [protected]@aramex.com, sent me an email telling me that shipment #[protected] has arrived and is held at customs and she needed me to send my ID, which I did .
And then On January 1st, she said that customs need approval from chemical authorities.

Same day, December 15th, She sent me another email telling me that shipment #[protected] is also held at customs and that they need my ID, which I sent again on the same day . And she replied, on December 16th, that she received my ID and that they will do the needed procedures .
And then on Tuesday December 31st, she told me that this shipment, [protected], has an item that has been refused by customs and she asked me to sign a "give up" letter without even sending me the documents to prove that .
And on the same day I replied asking why this item was refused and what will happen if i sign the give up letter . And got no reply, so again on January 1st I sent another email and asked her to answer my questions.
So on the same day, January 1st, she replied telling me that any refund will be with amazon and told me that this item is not allowed in Egypt . And she asked me to send the numbers of the other shipments, which I did send .
And on the same day, January 1st, I sent the give up letter, signed, and asked her to send me the documents sent by customs regarding both shipments .
She replied, January 2nd, saying that they will be checking and then I heard nothing .
So I sent an email asking for an update, January 8th and I got no reply until the 12th .
So on the 12th I called and got no valuable answer .
And I also discovered, on that same phone call, that my other shipment #[protected] has an item that needs approval from chemical authorities .
Again no updates or details unless I call and even when I called they didn't know the name of the item .
And from the 12th till the 18th I got no reply or update . So on the 18th I sent another email complaining which they replied to saying sorry, and again no solution.
Today, January 20th, I called them, angry, on 33339970 -ext:5006, and they were absolutely unprofessional and even one of them, Amany abd el aziz, put on mute at some point with no answer.
And when I asked them why they were not answering my emails they said that they can't find my emails and that they answered them all, which doesn't make sense .

In between all of this I called multiple times, from the beginning, and they were by far the most unprofessional customer service I've ever dealt with . They're lazy, they lack information and they're slacking in doing their jobs .
The only two that I know their names and whom I've called and emailed multiple times are Amany Abd El Aziz and Rana Morsy . These two are the worst I've ever dealt with, and I would like for top management to reevaluate their roles, because they're absolutely unprofessional to customers .
This whole attitude from the beginning, and the refusal in sending me official documents, made me assume that there's something wrong with my package and that it's maybe lost or stolen, which will not be a good thing for your company if this is the case .
If your employees, as Aramex, have been more professional and informative from the beginning, sending all the needed documents and being transparent with their clients, maybe customers wouldn't doubt that you've lost/stolen their packages .
In Egypt people are used to not be held accountable for their mistakes, but trust me if I don't receive this package I will make sure that Aramex will be held accountable for it .

Dear Sirs,

I address to you a complaint of bad support from all those responsible for my company's account with Aramex as the customer service department does not respond to any call since I dealt with Aramex such as:

Mrs. Sandy [protected])

Mrs. Nourhan [protected])

And the biggest problem is that our account manager, Mr. Sameh Gado [protected]), who is supposed to help us solve our problems he is ever never responds to any communication despite repeated attempts to contact him more than once.

When we call the call center, we make a request to pick up a shipment. The call center receives the order and gives us a reference number. Then, your staff ignores the order two days with false excuse that the shipment is not ready. This was repeated more than once during our dealings with you, which we have offered more than once to be insulted by some of our customers.

And I think such behavior is not appropriate for an international company like Aramex, so please facilitate work procedures and provide a quick means of communication that we resort to when facing any problem, as we would like to appoint another account manager who has respect for clients and preserving their time.

Our website: www.pringi.com

Account Number: 170615

Your quick action in this regard will be highly appreciated

Tracking id [protected]
I sent parcel since 29 december
Your represtative assure to deliver parcel till 5 January...but till today parcel is held at airport...please check details sbd inform me ..i already put complain but no response from your side ...i show how's responsible you services are... kindly update me from present status
Umar Irshad
+[protected]

Dhq civil hospital H2 gujranwala

Hello,
I've been trying to reach aramex costumer service in kuwait, but no one answering, I also tried to make a complaint and went to aramex head office but they didn't help much. I am very upset as I made several complaints in the past about my shipments being late and not informing me for the time of delivery, as this is not the first time, and all they can give is excuses! I am a costumer I don't want to hear your unprofessional excuses I just want my package delivered in time and a good costumer service.

I am absolutely disgusted in the manner in which you handle your shipments, you lie to the customer which is part of your ethos coming from your origins of course, furthermore you are incapable to deliver a parcel on time according to your promise...

My advice to you is this is not your business sell it...

I would rather concentrate on selling potatoes if i were you

you are by far the worst courrier company ever...

Hello!
Two weeks back I received a message that my shipment arrived to Dubai and located in the warehouse. The delivery day was scheduled but the driver never came at the scheduled time. Two weeks passed I still didn't get my shipment. When calling 600544000 I don't receive a proper information. I was told that an urgent request is done for my parcel but still 2 days passed and the situation is still same.
I'm really dissatisfied with the service and with the way of handling complaints!
I've been calling aramex dubai almost everyday and still no one can fix it.
My shipment - [protected]
My phone number - [protected]

Worst customer service in Aramex Egypt
Delay in the bank transfer procedures, not true it takes 5 working days as they claim as my shipment was delivered on Saturday dec 14 and up till now Thursday dec 19 no transfer was done and will go through the hassle of Friday & Saturday vacation no follow up they never call back, i'm so frustrated from this way no liability from aramex i was surprised that such international company can do this
I have a delay in receiving my 5500 pounds till now, while all the documents related to my bank account details was sent to their mail on Saturday dec 14, and i called several time explaining that I'm traveling and i need to settle my balance before i go ...: but no one bothered to call or apologize

Nb : please see attachment

Please contact me on mobile: +02/[protected]
Email: [protected]@aiswest.com

Dear Sir/Madam

For the past 3 days I am in follow up with Aramex Saudi Arabia regarding delivery of mine & family passports from VFS Dubai, the passports were received by Aramex Riyadh on 16 Dec 2019. My delivery address is in Riyadh Saudi Arabia (AWB-[protected]), however the shipment was diverted to Khobar Saudi Abaria by Aramex, do not under stand the reason WHY ?

Since 16 Dec I am in follow up with Aramex customer support service regarding delivery of passports on my mentioned address in Riyadh, however no concrete measures being taken by Aramex to speed up the delivery from Khobar to Riyadh.

I was informed by customer support team on 17 Dec 2019 morning 9:00 hrs the shipment will be moved to Riyadh and I should expect the shipment delivery on 18 Dec, today on 18th Dec when I contacted customer support they informed the shipment is still in Khobar and will be dispatched today. Delivery to be expected by tomorrow or day after …

This is not a normal ecommerce shipment, THESE ARE PASSPORTS, which are being non professionally handled by Aramex team.

Despite raising the concern and asking customer support to provide Aramex operations number, no one from Aramex KSA has contacted me to provide correct and updated information.

I have to travel abroad and need the passports immediately. Aramex to ensure the passports are delivered today 18 Dec 2019 in Riyadh Saudi Arabia to my mentioned delivery address.

Appreciate your support.

Regards
Wajahat Hussaini.

Dear Sir
I received a call concerning ship # [protected] and they asked me to receive it personally. They gave me an appointment on Saturday 14/1/2019 from 10am to 5pm. I had to stay that day to receive it. No one came and no contact from the Aramex group. On Sunday I send them a complaint that no action was done and received no answer. I contacted them and they gave me another appointment on 17/01/2019. at 2pm that day I contacted them and the answer was that they know nothing about the delay and that they will take an action.
I really do not know if they know that I had to stay 2 days waiting for them and as I do not know the nature of the material to be delivered I may be in trouble if a specific answer or appointment was to have an action about.
Really I lost 2 working days for nothing in addition to no action to apologize about the waiting for them.
thank you and waiting for your answer and action