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Aramex International
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1.1 412 Reviews

Aramex International Complaints Summary

12 Resolved
395 Unresolved
Our verdict: If considering services from Aramex International with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Aramex International reviews & complaints 412

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Newest Aramex International reviews & complaints

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2:31 am EDT
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Aramex International power steering pressure line hose

Good day
I purchased the above products from the US on October 7, using a local carrier to deliver it to Aramex for shipping to Qatar (a very small country). It is recieved by Aramex at their facilities on October 9 and departs from the United States on October 11 . Arraived on October 13 to Qatar. today October 15, so far I have not received it!
As I told you Qatar is a very small country. I know there are customs actions, but 3 days I didn't get it !
How its a fast carrier and need 5 days to delever it in small country?

thanks

Moustafa Abouzour

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9:45 am EDT
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Aramex International wrong invoice asking for extra money

Hello ..
regarding the support request JED/1019/9702

till now i didn't get any action from Aramex to clear the issue even JEddah -Bawady branch although they promised me to solve it after they discovered the mistake which gave me a clue about the customer support in ARAMEX .

the problem is ... i got an invoice from Aramex for a small box moving from china to Jeddah - Saudi arabia ( order [protected] ) and mentioned in the invoice that the weight of it is 6.39 KG and the cost is 728.470 SAR.

After i Paid the money and getting the box in JED, We discovered that the weight is only 2.1 KG .

When i went to ARAMEX Bawady branch in JED we discovered that even the dimensional weight is about 5.XX KG .

that is mean the money that i paid extra money because off a mistake done by your staff.

thanks to check and adv how can i get my money back .

rgda ...Ussama

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4:15 am EDT
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Aramex International late delivery and lack of staff support

I have 4 bending shipment as I used to deliver all my shipment through aramex so I expected the same services. Two of my shipments already arrived and supposed to deliver on last Wednesday however this is not the first time that I'm receiving a call that my address is wrong.i Give it to them again.expected to deliver it on Thursday but it failed today is Sunday and the customer's service agent doesn't care either don't know why my shipment still at there office. My flight on tomorrow after noon and it would cost me lot to waiting those shipments
I'm really disappointed from such services I get it here in Kuwait and asking for someone's help urgently to check my case

[protected]
[protected]
[protected]
[protected]

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5:22 pm EDT

Aramex International delivery of my package

4 days ago my package arrived already and someone call me asking where to deliver my package, so i told him, but then i was waiting and wasted my time waiting for him and nobody came, the next day same thing happened again, and wasted my time waiting for him again, so after the second day no more calls, and then 4th day i followup and check that my package was in the warehouse because the reason was i did not answer their call, so i went to the Tabuk City main office and, they told me to come back tomorrow, and everyone of them just want to go home, and not even time to go home which is 8pm they go home earlier than 8 pm, so i want you guys to take action about that, i dont know how, but you should, that is unacceptable, the way they are handling customer service is so bad, thank you

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8:09 am EDT

Aramex International worst customer service

Good evening
I got the worst service i have ever had. I have a shipment to be delivered today october8/2019and selected the delivery timing to be 10a.m to 3 p.m .
I was waiting at home to catch my shipment and called the customer service many times no one helped me . They promised me many times some one will call me to help and tell me where is my shipment but no one call . Every time i call they telling me we can't do any thing and the operation will call you but no one even care . I just wasted my time while they don't even try to find the driver . I told them i want to complain they say we don't have way to complain and we will submit complain for you . This is the worst experience i have ever had and i think will never use Aramex service again .
Now i want my very late shipment .till now i am waiting my shipment or call from any one but as usual the want me to close the phone and promise they will call but no one care about my situation.

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12:48 am EDT
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Aramex International no delivery and no feedback on complaints

For almost 1 month now I try to get a package delivered from Aramex Dubai, 3 times now I have called and scheduled a delivery date, they agree to delivery date but they simply do not deliver. Also 3 times I submitted a complaint and they do not even reply. I have asked for a manager phone number and they said one will phone me which never happened. I tried to schedule on whatsapp and also there is a problem. They send message to schedule and 10 sec later when I reply with deliver they say package not available.

I need help from Aramex international to get my package delivered, it is a car part thus for 1 month I have no car.

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Update by andre kriel
Oct 07, 2019 6:11 am EDT

For almost 1 month now I try to get a package delivered from Aramex Dubai, 3 times now I have called and scheduled a delivery date, they agree to delivery date but they simply do not deliver. Also 3 times I submitted a complaint and they do not even reply. I have asked for a manager phone number and they said one will phone me which never happened. I tried to schedule on whatsapp and also there is a problem. They send message to schedule and 10 sec later when I reply with deliver they say package not available.

my tracking number :[protected]
Complaint Numbers: DXB/0919/95117(30Sept); DXB/0919/77186 (24Sept); DXB/0919/77067(24Sept)
All of them more than 1 week old, not one of them closed or replied to.

My package arrived in Dubai 8Sept today is 7October, still not delivered, how is this possible?

I need help from Aramex international to get my package delivered, it is a car part thus for 1 month I have no car.

Update by andre kriel
Oct 07, 2019 12:58 am EDT

my tracking number :[protected]
Complaint Numbers: DXB/0919/95117(30Sept); DXB/0919/77186 (24Sept); DXB/0919/77067(24Sept)
All of them more than 1 week old, not one of them closed or replied to.

My package arrived in Dubai 8Sept today is 7October, still not delivered, how is this possible?

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1:31 am EDT
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Aramex International fail to delivered on time more than 3 times

Aramex fail to delivered the items couple of times on time for the reason "Customer Not Available"

However i was available full day and no one call me at all (some case have been repeated 3 times)

The following day of the fail delivery Aramex will reschedule the delivery by them self and will update the system "as agreed with customer"

Creating a fake story of the customer not available and reschedule as agreed with customer, it become a common practice for Aramex.

I had raise couple of complaints and Aramex committed to investigated, however investigation never happened.

Case Reference: DXB/1019/3596 and DXB/1019/3870

Aramex become no more reliable.

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Update by HassanDXB
Oct 02, 2019 2:34 am EDT

Aramex update:

Your shipment [protected] from *Virgin Megastore United Arab Emirates* - status: Attempted Delivery/ Customer Not Available - Delivery Rescheduled

This shipment is not ready to be scheduled at the moment. You can check again later 🙂

No cooperation from Aramex at all.

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3:59 am EDT

Aramex International priority parcel express - what a joke

Shipped a book on Sep 16, 2019 and was told it would arrive on the 18th. Well as you can see from the tracking, the package is still in India! I've emailed customer service and also personally visited the dispatch agent who was nice but of course could not solve the problem. As far as the email to customer service, it has been a week and I'm still waiting for a reply!

Now how to get a refund? What a joke!

29 Sep 19
03:03
Mahipalpur Branch, India
Picked Up

29 Sep 19
00:28
Delhi Hub, India
Picked Up

28 Sep 19
20:37
Delhi - INDIA
In Transit to Destination

28 Sep 19
11:18
Delhi - INDIA
Sorted to Destination

28 Sep 19
11:18
Delhi - INDIA
Arrived Hub

27 Sep 19
21:55
KOLKATA - INDIA
In Transit to Destination

19 Sep 19
20:15
KOLKATA - INDIA
On Hold - In Branch

18 Sep 19
00:47
KOLKATA - INDIA
Arrived Hub

16 Sep 19
18:36
KRISHNANAGAR BRANCH - INDIA
In Transit to Destination

16 Sep 19
17:42
KRISHNANAGAR BRANCH - INDIA
Shipment Finalised

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1:47 am EDT

Aramex International after 15 days - shipment still not delivered. parcel - 0.68 kg. contain government papers

15 Sep 2019 - Shipment from # 402 Burlington Tower, Business Bay, Dubai, UAE
20 Sep 2019 - Shipment Arrived at Aramex Sorting Hub - In Transit / Will Keep Moving to Reach its Final Destination Country
23 Sep 2019 - Attempted Delivery/ Incorrect or Incomplete Address - Delivery Rescheduled
24 Sep & 26 Sep 2019 - Spoken to customer service twice
28 Sep 2019 - We do not know the fate of the shipment

Impact - Irreparable damage
Shipper name - Emily Ghosh
Mobile number - [protected] & [protected]

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2:36 am EDT

Aramex International cap

Tracking # [protected], shipment was received by a person not authorize as per your website:
25 Sep 2019
09:22 AM
Alquoz Branch, United Arab Emirates
Shipment Delivered Shyrln
I have complained this since yesterday as my Boss, Mr Amine Mesbah is the owner of that shipment and is waiting since yesterday for the delivery. I would like to have an immediate action on this!

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10:07 am EDT
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Aramex International package delivery

My name is Hilda Akinyi Owii. On 13 April 2019, I sent a package to my daughter Rose Anyoso Nandwa in Ohio, US via the Aramex Yala Tower office in Nairobi. Shipment number is [protected]. Five months down the line the package hasn't been delivered! I've DM'd Aramex on Twitter numerous times but all they keep saying is to be patient. Are you able to please help? I would much appreciate

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9:05 am EDT

Aramex International rudeness and disrespectful attitude towards customers

Dear Sir,

First let me introduce myself, I'm Marwa Mahmoud, Works at one of the United Nation organizations.

Last week, exactly on Wednesday 18th of September, one of your company courier called me in order to deliver a package came to me from one the online dealer, the thing is that because I was on a mission with the UN out of Cairo, I agreed with all dealer to send me my staff after 25th of September, once I'm back to Cairo, unfortunately one of them send my order with one of your company couriers his name is (Mostafa) phone no. +20128344570 from Aramex Cairo, so this guy called me and I informed him that I do not remember me receiving any orders during that time since I was out of Cairo, adding to that I agreed with all people I deal with that I can't receive any orders, again he called me again last Sunday 22nd of September, and he mentioned that he wants to deliver the package and he was so rude, very disrespectful and raised his voice and at the end he disconnected the call and hanged up the phone in my face.
This is the first part of problem, the second part that I tried to submit a complaint to the customer service and one of the service supporters called Nada, told me that someone from the complaint unit will follow up with me regarding that incident, I never heard from them, next day I tried to follow up with the company, I talked with someone from the complaint department called Noran Mohamed, she also told me that she will follow up with me about my complaint and as before never heard from her.

I'm so sorry if I might wrote very long email, but Is this how you treat your clients, of course that Mostafa, Nada and Noran Mohamed, do not expect any penalties for their omission and respectfulness towards clients, since I did not receive any feedback.

Of course I will announce your company's new strategy(Hiring rude people) in my work place to be announced among UN globally in order to avoid putting any of our staff or our clients in such situation, it seems to be a personal incident but as a UN staff member I have to report that, moreover I still do expect to hear a feedback from you side, since I now communicate with Aramex globally, I do expect it to be fast and firm.

Thank you with regards

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10:06 pm EDT
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Aramex International arts madagascar

Am MR ANTOINE BONGO BY NAME, my package arrived in new Zealand with aramex on Friday 20th of this month with the tracking number [protected]..the last update i saw was. shipment held for customs clearance pending on custom release.and since then know update from it and nothing has change please what is the reason for this delay please reply me am not happy

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12:11 am EDT

Aramex International extremely irresponsible, late and yet slow service in malaysia

I'm supposed to receive my parcel on 17th of September 2019. According to the tracking system, I was told my parcel arrived in Malaysia and passed through custom on 9th of September. So I thought I will receive my parcel earlier. But no, never mind, I just hope it will arrive on time. I specially cancelled all my plans! To wait for the parcel on the day and I didn't receive it. What's even more frustrating is aramex team didn't even take the initiative to contact me. But waited for me to contact them the next day.THEN ONLY THEY FOUND OUT MY PARCEL WAS STUCK AT CUSTOM. What's your problem you should've told me what to do when it arrived in Malaysia back on 9th of September, not wait until it's after the date I supposed to receive my thing only contact me. Nvm, I was told I need a permit to get my things through custom. I IMMEDIATELY APPLIED FOR IT THE NEXT DAY AND GOT IT RIGHT AWAY THE NEXT DAY. And aramex told me I can receive my thing on Sat 21st of September BUT NOTHING, Monday NOTHING, I CALLED AGAIN. THEY SAID I'LL RECEIVE BY TUESDAY. I CANCELLED ALL MY PLANS TO WAIT FOR THE PARCEL. ARE YOU KIDDING ME ARAMEX. SOUNDS MORE LIKE YOURE THE CUSTOMER THAN I AM. YOU GUYS PLEASE FIX ARAMEX MALAYSIA TGIS USELESS COURIER OK. DO SOMETHING

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12:55 am EDT
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Aramex International delivery/shipment is missing

Shipment [protected] got missing. I did choose 19.9. As delivery date and now when I opened the link from sms it shows 0 shipment coming. However I did not get it!

Address: al fattan building emirates accomodation in al qusais 2, damascus street next to hotel time. +[protected]

 

 
 

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 

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11:29 am EDT

Aramex International delivery issue

Dear Sir,
Good day.
We are Al-Dyar for plastic manufacturing and Trading. On the 9th of September 2019, we have sent a small parcel of about 2 KG of plastic granules as samples to a customer in the UK. These are free of charge samples with no commercial value. Now it's almost 9 days and the parcel is still in Colnbrook. They asked the customer for his VAT number which he already sent. Now they are asking for more docs, which he finds strange. As he gets samples from all over the work without been asked for anything. The Aramex courier tracking number is [protected].

Please can you expedite the release of these samples? As i said its of no commercial value, but we need the customer to receive it and test it.

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6:59 am EDT

Aramex International bad delivery service and bad support service

Tracking ID : [protected]

I was being informed by my sender that the parcel should have reached me within 9 - 12 September. I waited until 12 September but no news then I checked the status of my parcel in the track shipment page and found out the status as "Attempted Delivery". I was wondering how could it be attempted when no one has contacted me on any attempt. I called Aramex support (03-7787 8787)to find out, they just keep mentioned that the delivery is actually by GDEX, they will ask the delivery guy to call me, but no one call me back. I called support again and again, they just keep repeating to ask delivery guy to call me back. One of the support even mentioned that the delivery guy will deliver to me on 17 Sep before 530pm, asked me to wait until 530pm. I waited until 530pm, no one call me regarding my delivery. Today again I called support, again mention will inform the delivery guy to call me but I waited until 530pm again no one call me. Throughout the conversation, I understand that the supports are very lack of experience. They never verify my address and phone number to check whether if the sender provided the wrong information. They just keep saying that it's under GDEX (just like it's non of their business) and tell me they will ask the delivery guy to call me. Me myself need to request to verify the address and phone number. Until now still no delivery guy call me, no support do any follow up with me. This is the worst among all other delivery service. Very irresponsible.

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K
KC Wong
Ipoh, MY
Dec 26, 2021 8:11 am EST

Actually Aramex Service is very very bad. I send my passport from Ipoh to the USA Embassy in KL and it takes about 1 week to reach. Worst they never update the status online and calling them up in their office yield no results.

I am wondering why the USA Consulate in Malaysia continue to entrust them to handle all their passport delivery etc ?. Worst they charge RM 50 for the delivery and takes 1 week.

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10:54 pm EDT

Aramex International 9375096345

Shipment # 9375096345 has arrived destination Egypt on 22/9 and requested documents (invoice, ID and delegation) were sent to Aramex CS in Cairo on the same day.

Since then, Aramex Cairo failed to release the shipment from Customs and just said that they are currently facing some challenges! This is totally unacceptable since I have similar shipments (electronics & supplements) on 2 other couriers and they just released very quickly so please respect my mind and don't repeat the usual reply that's it's local regulations and it's out of your hands! Your Customs broker and CS are just careless or unable to do what's needed properly and in due time.

It's the worst service ever! SnS is one of the most expensive shipping service but it's the worst.

I need to file a complaint for this very poor service and your inability and failure to release the shipment in due time and to deliver it within this week. If no action taken very soon, I'll file a complaint at Egyptian Consumer Protection Agency and on social media.

This will be the last time ever to ship with SnS.

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10:49 am EDT

Aramex International package not delivered

description of events in short form:
[protected]

Package contains wooden sticks that were samples traveling with the recipient to Germany on 20.9.19 for an urgent business matter.

18.8. Went to gouna office "short cut" which work with aramex here, to send a package to arrive on 19.8.

I was too late and was advised that I might catch the car in Hurghada before it leaves to Cairo.

I raced to Hurghada office, car had not left so they issued me a receipt in the back area and I gave them the package and paid so that it can be delivered by 19.8.

20.8. the recipient informs me that package never arrived

I go to Aramex Hurghada to complain and am referred to call 16996

21.8. I call 16966 at 13:00, explain the situation and am told that complaint department will call me back within 2 hours.

Three and a half hours later they call and I ask them to call me back later because I was in a meeting.

Half an hour later they call back and of course I do not pick up.

22.8. no call back

23.8. no call back

24.8. no call back

25.8. I call 16996 again and tell them that I have been waiting for a call back from complaint department and they said they will pass it on and again I waited. No call back

28.8. I went to the gouna office to complain in person and was advised to put this in writing.

31.8. email sent to " shortcut" office and employee there forwarded it to an aramex manager.

today 16.9. four weeks after giving an aramex employee my package, I receive a call from a delivery person, wanting to finally deliver my package back to me.

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Update by Sarah Sherifa
Sep 16, 2019 10:51 am EDT

So I do need my package back, 160 LE aramex fees and 200 LE Benzin, so a total of 360 LE refunded. I do not know how Aramex can compensate me for the business deal that was lost because of this failure of delivery and my time and nerves. And the fact that it has been 4 weeks since I entrusted you with my packaga and then could not even find a channel to complain locally

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12:00 pm EDT
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Aramex International parcel received - tracking # [protected]

I received my package yesterday. Tracking number [protected]. I received the parcel but there are 4 things missing. My two dresses - color yellow and other one black with peach, and two Indian stoles one is light pink and the other may be maroon or pink.
I had reached out to my shipper and they say they ship altogether, can you please look into this matter urgently. Thanks
Jatinder
ph - [protected]
email - Naturel.[protected]@gmail.com

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Aramex International Customer Reviews Overview

Aramex International offers a suite of logistics and transportation solutions catering to both businesses and individual customers. Their services include international and domestic express delivery, freight forwarding, logistics and warehousing, records and information Management services, e-commerce solutions, and online shopping services. With a widespread network, Aramex aims to facilitate cross-border shipping and streamline supply chain operations for various industries. Customers can access their services through the company's website or customer service centers.

Aramex International In-depth Review

In summary, Aramex International is a well-known logistics and transportation provider that offers a wide range of services. While there are areas where they excel, such as their global reach and innovative use of technology, there are also aspects where they could improve, particularly in customer service responsiveness and pricing transparency.

Company Overview

Aramex International has a history of growth and expansion in the logistics sector. They provide a variety of services including courier, freight forwarding, and supply chain solutions. Their global reach is impressive, with a strong local presence in many countries.

Service Offerings

  1. Courier services for quick and reliable package delivery.
  2. Freight forwarding for larger shipments and cargo.
  3. Logistics and supply chain solutions to optimize business operations.
  4. E-commerce services tailored for online retailers.

Pricing and Value for Money

The pricing of Aramex services can be competitive when compared with industry standards. However, some users may find the pricing structure less transparent than desired. The value for money is generally good, especially for their comprehensive service offerings.

Customer Service

Customer service is available through various channels, but the responsiveness can sometimes be lacking. They do offer multilingual support and have local representatives in many regions, which is beneficial for non-English speakers.

Delivery and Timeliness

Aramex is known for their on-time delivery rates, and they handle time-sensitive shipments with care. They provide tracking and regular updates on shipment status, which is reassuring for customers.

Technology and Innovation

The Aramex website and mobile app are user-friendly, and the company has integrated technology effectively into their services. They continue to innovate in logistics and transportation, staying ahead in the industry.

Sustainability and Corporate Responsibility

Aramex has shown commitment to environmental initiatives and reducing their carbon footprint. They are also involved in community projects and adhere to ethical business practices.

Customer Reviews and Testimonials

Customer feedback for Aramex is mixed, with both positive and negative reviews. They have a solid reputation in the market, but there are instances where customer complaints could have been resolved more effectively.

Insurance and Liability

Aramex offers insurance options for shipments, and their claims process is in place for dispute resolution. They provide liability coverage for lost or damaged items, which adds a layer of security for customers.

Industry Accreditations and Certifications

The company complies with international shipping regulations and has quality management systems in place. They also maintain security standards and have obtained relevant certifications.

Geographic Coverage and Limitations

Aramex serves many countries and regions, including remote areas. However, there may be some service limitations in certain locations that customers should be aware of.

Special Services and Additional Features

They offer customized logistics solutions and special handling for fragile or hazardous materials. Additional services like packaging and storage are also available, providing added value.

Website and Online Tools

The Aramex website is easy to navigate, and they offer online booking and payment options. A range of online resources and FAQs are available to assist customers.

Conclusion and Final Assessment

Aramex International has strengths in global coverage, technology, and innovation. However, they should work on improving customer service and pricing transparency. They are recommended for businesses looking for comprehensive logistics services with a technological edge. Overall, Aramex is a solid choice in the logistics industry, but customers should consider their specific needs when choosing their services.

How to file a complaint about Aramex International?

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3. Writing the Title:
- Summarize the main issue you have experienced with Aramex International in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Aramex International. Include key areas such as transactions, nature of the issue, steps taken to resolve it, company's response, and personal impact.

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8. Submission Process:
- Click the 'Submit' button to officially submit your complaint against Aramex International.

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By following these steps, you can effectively file a complaint against Aramex International on ComplaintsBoard.com.

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Contact Aramex International customer service

Phone numbers

+971 42 833 944 +1 (424) 750-9338 More phone numbers

Website

www.aramex.com

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