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Arab African International Bank
Arab African International Bank Customer Service Phone, Email, Contacts

Arab African International Bank
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www.aaib.com
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1.7 6 Reviews

Arab African International Bank Complaints Summary

1 Resolved
5 Unresolved
Our verdict: With Arab African International Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Arab African International Bank reviews & complaints 6

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Newest Arab African International Bank reviews & complaints

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12:35 pm EDT
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Arab African International Bank lack of communication

Dear Sir/ Madam,

My name is Ahmed Abou-Zeid El-Sherif Ismail Hammad, an Egyptian national, now residing in the Czech Republic, at Jungmannova 855/7, Jablonec Nad-Nisou 466 01 .My telephone number is +420 [protected], and my e-mail address is : [protected]@hotmail.com

I opened an account no.[protected]-EGP-001 at your Nadi El-Sayd branch in Cairo, buying Emerald certificates for $124ooo on the 24th of October, 2013.

Accessing the bank statement e-mailed to me by your bank requires knowledge of the number of my mobile telephone in Egypt .As I have not used that number for the last 6 years, being abroad, I have forgotten it .I have written to your bank several e-mails requesting the resolution of this problem; I have not received any answer. The result is that I have lost contact with the bank, and access to my account.

Consequently, I am unable to manage my account, or get any banking service. I do not even have the necessary banking details to transfer money to my account.

I would greatly appreciate a resolution of this problem .

Thank you.

Yours Truly,

Ahmed Abou-Zeid El-Sherif Ismail Hammad

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3:29 am EDT
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Arab African International Bank receiving my debit card

It's 09:23 and no one from your customer service advisors arrived to the bank yet (geziret el ARAB, Mohandessin branch) ... many customers are waiting in queue... This is bad customer service .. I was just attending to receive my debit card and unfortunately it's a disgrace to waste time waiting for your employees to arrive and start serving customers

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1:38 pm EDT
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Arab African International Bank unauthorized charges from saving account

Good morning,
Please note that in August 2016, I opened a saving account at AAIB Bank merghany branch with an amount of 4000 egp. I made several transactions since then to end up with an amount of +- 1600 egp by the beginning of 2017. Since then, due to some travel plans abroad for my master studies during this period, I had no access to my account whatsoever. On my return to Cairo in Aug 2018, I discovered that the bank had withdrawn from my account an amount of +-1000 egp with a recurrent withdrawal amount of 50 Egp per month! The reason as per the customer services is that: "my account was below the limit"! I was not informed of this procedure at the beginning of the opening of the account, nor do any of the signed contract states this procedure!
I discussed this matter with the head of customer services at merghany branch, and the branch manager itself, and both of them were unable to find a solution. I do understand that some fees should be deducted in order to maintain the account transaction, however to deduct more than 75% of the remaining amount that I owned is not acceptable at all!
Account holder Name: Roland Fayez Naguib Manadily
Account Number: [protected]-EGP-001
Bank Name: Arab African International Bank
Branch : Merghany
Email : [protected]@hotmail.com
Phone [protected]
Attached bank statements, and official complaint sent the the bank's head office.
I would appreciate your interference with the branch in order to solve this problem.
Waiting for your reply,

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Is Arab African International Bank legit?

Our verdict: Complaints Board's thorough examination reveals Arab African International Bank as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Arab African International Bank stands out for its commitment to quality and security. Clients considering Arab African International Bank should delve into its customer service record to gauge compatibility with their expectations.

Arab African International Bank earns 91% level of Trustworthiness

Perfect Trust Endorsement: Arab African International Bank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Arab African International Bank. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Arab African International Bank has registered the domain name for aaib.com for more than one year, which may indicate stability and longevity.

Aaib.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aaib.com you are considering visiting, which is associated with Arab African International Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Arab African International Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Arab African International Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:06 am EDT

Arab African International Bank covered credit card

I have a cover credit card with limit of 40, 000LE
I have used all all so basically card not have any money
During one of my trips to dubai i used it to rent a car and the car rental have held up 1000uae dirhams as deposite upon returning the car and my deposited was released after 30days I started to revive SMS from bank that this same rental company is trying to withdraw money off line from the card and when this transaction has been done several time without luck I called the Cuatomer service 19555 and asked to stop and replace my card as it has been comperimised and they did and sent me SMS confirming blocking the card
After about one month I recived a call from my branch manager ( Alrehab) saying that an over land mit transaction of 7500LE has been passed by bank for the same car rental company that has been trying off line transaction all that time
I was very angry first the card is covered / secured with limit only 40, 000LE
Second I already blocked the card through the calling center
How all this can happen
Please advise

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10:37 am EDT

Arab African International Bank سوء معاملة وتطاول من أحد موظفين البنك-

The undersigned is [name removed] Wealth Managment Client- I today went to cairo festival Branch to transfer amounts via Western Union - Although I'm a Wealth management Client- i took a number "68" and waited for more than 90 min- the teller finalized transactions for 4 clients while the number was on 67- Asking him politely who turn it is- started to give me a lesson and accused me that I want to jump over others turns- the teller name is Mohamed Abdel Hadi- the CCTV inside the Branch will show you how many client he dealt with under 67 (he accepted the basis that a client take a number go make shopping and return and serve him- but we the clients abiding by the rules should wait-
A teller to try to take from me the forms in my hands by force is not accepted (it included private documents)- he has no right to try to snatch the papers in my hand- he has nor right to talk to me in loud voice and accusing me that I want to jump the turn and take others turn (he did not know I'm wealth management and could have went to Customer Service and Gave me a special number with faster turn)-
I will appreciate checking the CCTV as per the number token i entered the Branch 1:44 PM and CCTV will show that I did not leave the branch and such events of mistreating a clients was about 3:15 PM-
Last the above mentioned teller urged me -in front of other bank team and customers in a bit loud voice that "please to file a complain against him" accusing me again I'm the one who is trying to jump others turn and quote
انت عاوز تأخد دور الناس التانية
This is not accepted- you can to eliminate any doubt ask wealth management team who dealt with me- and ask them did I ever got angry or nervous- or rude- NEVER- even tellers in Street 90- Fifth district thank me for my way of treating them over polite-
Once again all such is recorded on the Branch CCTV- I informed then in CFC branch that I will file a complain and will ask that the CCTV footage to be checked-

Awaiting your action and reply-

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7:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Arab African International Bank Refund my deposits and my salary plus all financial dues

All details available with Chairman, Deputy Chairman
& the managing director and the legal department
of Arab African Int. Bank /Egypt since 10 yeards

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Update by Sayed Mohammed El-Khatib
Oct 10, 2009 8:17 pm EDT

I know Dr.Sayed El-khatib as a senior executive manager of the arab african int.bank /Egypt.

Since 10 years the managing director of the after merger with misr america int.bank/egypt
is feeling sad and miserable for non-ethical and unhuman actions of the bank legal dept.
and now is living without source of income to live as a human.

His family is a victom of a toxic and bullying morality of the new generations of senior executives in spite of the facts that he is very loyal and very knowlegable professional Egyptian
banker in Egypt and Arab World.

I request the President Mubark to support him soon.

Eng.Khaled Nassar

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Contact Arab African International Bank customer service

Phone numbers

19555 +20 224 886 679

Website

www.aaib.com

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