Menu
Appliance Zone
Appliance Zone Customer Service Phone, Email, Contacts

Appliance Zone
reviews & complaints

Learn how the rating is calculated

3.0 2 Reviews

Appliance Zone Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Appliance Zone has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Appliance Zone has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Appliance Zone. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Appliance Zone reviews & complaints 2

Sort by:

Newest Appliance Zone reviews & complaints

ComplaintsBoard
B
10:31 am EST

Appliance Zone washing machine parts

A few months ago I purchased a computer board from appliance zone. The item was marked as "New" on the website. Upon arrival the item was clearly marked "reconditioned" and the item did not work. I contacted appliance zone. While I was communicating with them about the item marked as "New" they changed it to "reconditioned" on the website and told me that it never was advertised as "New." Appliance Zone now told me that I would have to pay for shipping and restocking fees.

After being lied to, I contacted my credit card company and they agreed that I should withdraw payment. I withdrew payment of $153 from my credit card to appliance zone and now I received a "bill" in the mail for $200.07. The letter is poorly written and ends with...

"We understand medical billing is not always simple to understand, but we can help."

Clearly they just copy and pasted something they found on the internet and have no idea what they are doing.

STAY AWAY! This company is complete garbage and I'm reporting them for fraud in IN and ND.

Read full review of Appliance Zone
Hide full review
ComplaintsBoard
A
11:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Appliance Zone Refuse to honor order

I purchased a refrigerator shelf through their website for $29.99 (+shipping). They accepted the order and processed my credit card, then refused to honor that price a few days later, saying their vendor had raised the prices and they had failed up update their website pricing.

They did offer me the item at their cost - an additional $43.13; so my "new reduced price" would have been almost 3 times what their website price was when I originally ordered it. After my order, the price on their website was increased from $29.99 to $106.69 + shipping and handling.

Read full review of Appliance Zone and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
E
E
Eldon Sholtess
Wichita, US
Mar 09, 2011 5:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered a part for my 3 year old Whirlpool Washer (I dont recommend Whirlpool either) I explained to the person online (they wont talk to you in person) what I needed. The person acted like they knew what I was wanting which was the computer at the rear of washer. After 2 orders and return they finally sent me the right part. It was totally the company fault but in the end they only returned my money minus 5 dollars on each order. I spent 13 dollars each time to return. They would not accept the shipping cost back. If I had known and read other poor coments on the company I would have not dealt with them. I hope this will help others not to make the same mistake in the future. The cost was more than it would have cost me from a reputible company. Please dont make the same mistake as I did. DO NOT DEAL WITH THIS COMPANY (JUST A WARNING(

C
C
Chemus
, US
Jul 02, 2011 3:19 pm EDT

Order part according to numbers and photo on enternet were correct, but part sent was total different and can not get ref.# to return. The picture is not even close to the part I received. The picture looks just like my part but that wasn't the part I received;. I have sent a picture to show them still no response!. The web responders are very rude that respond to you are very rude even in words|. They don't try to help at all|. I read the return policy but says nothing about certain to exchange just a $3/.00 return fee which I will Pay;. I would not recommend this company to anyone;. I Just want my correct part not any money back.

O
O
Okiestater82
, US
Jun 07, 2011 9:24 am EDT

Bought a control board, I had to beg to get a return auth #. They sent the part back saying it had been installed. I never installed it. They are rude and arrogant. NEVER USE THEM AGAIN? Appliance Zone stated that they had high skilled techs. Appliance zone never responded my latest e-mails, no phone numbers call. Avoid these rip offs, lesson learned by me! They love to take your money, never want to give it back. All buyers beware, they will never talk to you, they're chat techs are useless, they basically don't give a ****. Neither should you, avoid these scammers.

M
M
Mastermink
, US
Jun 01, 2011 10:49 pm EDT

I placed an order for 1 part on April 5, 2011, to ship next day, arrive in 7 business days, two weeks later order was still "Processing". No communication from the crooks. No phone number, but "chat" said it was back-ordered until 4-27-11 and would ship next day.

Like an ***, I waited. On 5-7-11 order was still "Processing". New date of 5-14-11, to ship on 5-16-11 from chat. No explanation as to why they had not send a notice about the delays.

I canceled the order, ordered from another vendor, saved 5% and got it in 4 days. Of course, I haven't gotten a refund, and chat just puts up a "give it 2 weeks" message.

Deal with these ### crooks at your own risk. This has to be the worst company I have ever come across on the internet. They misrepresent, they hide, they don't communicate, and when you contact them they flat out lie.

D
D
Deuce
, US
Mar 10, 2011 10:22 am EST

I can't believe this company is still in business. Please do not order anything from Appliance Zone. I ordered a part for my gas oven and they sent the wrong part. I even dug out the error on their diagram and reported it to them. 11 emails later to Amber at their "customer service" dept. and I still have not received a refund or replacement part. They are in business to take your money but are not responsible for what they send you. Check out BBB's rating- many, many complaints - the majority of which are part refund complaints.

A
A
Anthony
, US
Mar 17, 2010 8:30 am EDT

I purchased a refrigerator shelf (Invoice # 443500) through their website for $29.99 ($35.94 with shipping included). They accepted the order and processed my credit card, then refused to honor that price a few days later, saying their vendor had raised the prices and due to miscommunication on their end they had failed up update their website pricing. They did offer me the item at their cost which they said would be an additional $43.13 for a total of $79.07 (with shipping included); so my "new reduced price" would have been almost 3 times what their website price was when I originally ordered it. After my order, the price on their website was updated from $29.99 to $106.69. They have reimbursed my original credit card charge of $35.94, but I wanted to report that they refused to honor their published price when I order the product.

A
A
AZKari
Corydon, US
Jul 07, 2011 9:54 pm EDT

Good Afternoon,

My name is Kari and I do work for Appliance Zone. I'd be happy to look into this for you and resolve the issue. If you could email your invoice number and let me know what the situation is I would appreciate. My email is kari.a@appliancezone.com. Thanks!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Appliance Zone customer service

Phone number

(800) 734-1981

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Appliance Zone?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Appliance Zone Customer Service. Initial Appliance Zone complaints should be directed to their team directly. You can find contact details for Appliance Zone above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Appliance Zone. Discuss the issues you have had with Appliance Zone and work with their customer service team to find a resolution.