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Applebee's
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1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Applebee's reviews & complaints 592

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5:28 pm EDT
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Applebee's management

Went out to dinner with my family and overheard a disturbing conversation between an older man (who I later learned was the manager) and an employee. During this conversation, the manager reacted childishly, and started insulting him, stating that he wasn't good at doing anything other than his girlfriend. Seeing how the management treats their staff at this establishment is disappointing, as all servers and hosts have been incredibly helpful during our visits.

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8:11 pm EDT
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Applebee's management and cook staff

Went to dinner with my husband and son. Waitress was wonderful. My husbands food and my food came out, our waitress came and said that they forgot to make our son's food. We waited 15 minutes for his to food to come. The waitress came over and apologized to us. I had asked the hostess to speak to the manager. The hostess came over and said that the manager would be over. We waited another 15 minutes and no manager. I let the hostess know that there was no need for the manger to come over as we were leaving and that we would probably never come back again. This store has piss poor management and cooking staff.

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Update by graylisa44
Jul 24, 2018 8:49 pm EDT

Ya there was like 10 other people in there. It was not busy.

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grayIisa44
, US
Jul 24, 2018 8:33 pm EDT

One more thing my son did not get to eat his food. He was crying over this. When he heard me tell the waitress that we would not return he was even more upset. When we left the restaurant I was so angry and annoyed at my son for crying that I slapped him across the face. I hit him so hard that he fell to the ground. I did not know that I hit him that hard as I was angry at the lack of service. Someone saw what happened and took down my license plate and called CPS. Now I may lose my son to them. If only the manger can things would not end up this way.

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7:08 am EDT

Applebee's management

I went to Applebee's in Destin Fl
Corner of Emerald Coast Parkway and Baytowne Ln while on vacation with my daughter. Michele the waitress was great. While waiting on food I noticed a guy going to certain tables. The tables was filled with Caucasian families. I asked his name and position. Andy the manager never came to the 3 tables where the black customers was sitting. I felt offended that you can take my money but can't come to my table and see how I'm doing and if I needed anything. I will never give Applebee's my money ever again. That was the first time my daughter seen racism up front and personal and she was very hurt. Need better management.

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3:49 pm EDT

Applebee's service

Please have your waitresses stop hounding the customers for a survey at the end of every meal! Some are practically on the verge of begging on their knees! WTF! I really don't care how important this is to them, I'm here to enjoy a meal and they're here to service me the customer and not the other way around.

And now you tell me my complaint is not long enough and may not be resolved unless it's 350 words. Even your customer service is no service if you won't even review my complaint unless it's 350 words. I don't particularly care to have to count every damn word I am writing so it meets your criteria. Oh yeah here's another complaint the food sucked. Is that 350 words? Oh now you want me to sign up to send this complaint. OK I guess it's all for you Applebee's, I'm really pissed right now!

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11:15 pm EDT

Applebee's chicken

I purchased more than $70 via Uber and the chicken was unavoidable in three of the four dishes. Iota two-seater chicken with the quinoa.and 1 spinach chicken pasta. the chicken was hard and seem not to be chicken and how to text you that felt like it was the veins or just terrible. It's our neighborhood restaurant I hope it doesn't continue I hope you're not mine inferior product and you'll end up going out of business because of it. we like going to the local restaurant on Osceola Parkway 34743

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12:00 pm EDT
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Applebee's service

My wife and I chose Applebees as the restaurant for lunch as we left the house as a family for the first time with our newborn son. Our toddler and mother in law was with us as well. We arrived around 11:30am which was 30 minutes after it opened. There was no hostess to greet us and the server David came over and was disoriented as he walked us to our table. He had us sit and immediately told us that he spent the last 12 hours fishin and drinking with his nephew and came directly to work arriving minutes ago. He used profanity in his story which was unacceptable to us because we have a toddler who repeats everything and we expected better language at a family restaurant during the lunch hour on a weekday. He did not recommend any drinks which is a company policy. He repeated our order out loud and brought us the wrong drinks after he spilled all of our drinks on the floor. My raspberry tea has entirely too much syrup in it. David then took our order and needed help from another server to ring it into the system. He then came back to our table to tell more stories and touched our baby without permission. We ordered some appetizers and the all you can eat chicken tenders. It took 45 minutes until the appetizers came out and the meals were done at the same time. The wait time for the food was unacceptable. David and a hostess went to the bathroom several times and stayed in here for 5-10 minutes at a time. We overheard them talking about drinking and my assumption is that they were hungover and getting sick based on their body language. My opinion is that David was still drunk. He was flustered, disoriented, and smelled like cigarette smoke. Darren is the GM and apologized. He boxed our food to go and compensated us with a $30 gift card. He also took care of the food bill. Because of the children and the wait time, we decided to not stay to eat. The only thing that made it to the table was the appetizer 45 minutes after we ordered. As Darren was talking to me, I overheard David say to another server "those aren't the type of people you want in here anyway." On Mother's Day this year 2018, I received the honey chicken Mac and cheese at my table and it was still frozen. That was the first bad experience. As regular customers at this Applebees location and a resident of Naples, I find the service unacceptable, the server's attitude inapropriate, and the server's words hurtful. I am satisfied with darren's response to our complaint. But if we receive poor service like this again from this location, any Applebees nation wide will perminantly lose our business.

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Sanyi T
, US
Jul 21, 2018 9:58 pm EDT
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I was customer in Applebee in Wiscosin dells, one of the server said “ This groups of people belong to Mc. Donald”. When I spoke to the restaurant manager and manager come to defense her employee and not properly address our issue. I noted she did not even told us her proper name except her title of being restaurant manager. My sever and usher were helpful to accommodate our needs. I am long time Applebee customer but this not my worst experience and I do not recommend for friends or family.

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6:44 pm EDT
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Applebee's wait staff

My friend and I eat Applebee's often but we are finding we may have to learn sign language because your wat staff seems to have a hearing problem we always ask for two seperate checks because we each pay our own this seems to be a terrible strenuous chore for the staff to accomplish because the can only hand one check then they have to do it over when we ask for two they respond ok no problem I guess they have short term memory loss or perhaps you need to. Save paper we love the food it's one of our favorite places to eat please get this situation straighten out thank you Sherry Brice Leigh

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Update by Sherry leigh
Jul 20, 2018 6:46 pm EDT

No up dates

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8:46 pm EDT

Applebee's environment

Was seated next to what appeared to be a manager and employee involved in s performance review.
The confidentiality of that event was public.
In the end it was apparent that Connie the supervisor had admonished the employee enough that the employee was visibly upset.
All the other store staff was aware of the event, other patrons were also visibly involved in the concern for the employee.
Our order was incorrect upon arrival, I believe it was due to the in attention by the server and the emphasis that was being placed on the upset employee.
The employee left the store on a number of occasions and made numouous comments to staff and Connie.
The whole event occurred over a 30 minute time period,
It was very un comfortable for my wife and I

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8:44 pm EDT

Applebee's disturbing servers

Applebee's ( Albemarle NC)
This establishment used to be nice for what is offered in Albemarle however over time things have drastically went down including service in general & new hires, Whoever is in charge of hiring needs to be evaluated themselves. Clearly drug / background screening is not part of the hiring process. The young lady from tonight I knew looked familiar, only to realize she has been charged with prostitution, auto theft & drugs/dui etc although people make mistakes, I'd rather not have grunchie people handling/ bringing me my food. This is extremely sad for me because I've lived here over 40 years and never once had an complaint of this establishment. Sadly me and my family won't be back. Thank you for your time.

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9:31 pm EDT

Applebee's everyone

When we first arrived there were at least 4 employees outside in the back area smoking what smelled like marijuana. They were in the back near the back door so we assumed they work there. We go inside it took awhile to get seated and then we were greeted by our waitress Iris who was clearly intoxicated she kept repeating our order to us over and over and could not write it down correctly. She came back with our drinks and spilled the Sprite on the floor near our table. It seems like your location has a problem with employees using drugs and not being proffesional. Our experience was not a good one for the second time we visit your establishment. It's close to home and we enjoy the food but the service and the people not so much. If you don't I think you should run drug test on your employees because it clearly looks like this is out of control. We will not be returning there ever again.

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8:06 am EDT

Applebee's loud music

I took the family out to dinner on a Friday night. As per your manager and bartender they have no control of the sound level of music. I am a veteran with hearing and my father in law is 89 and has a hearing disability. I addressed this to both your manager Teresa Leon and Brandon the bartender they both agreed they had no control of lowering the music. I clearly told them that under the state ADA regulation law they should be able to accommodate our request. I love your establishment and i participate during veteran day and memorial day courtesy meals. I mentioned to your staff that if a customer used his or her electronic device to purchase or select the music. Applebee should have the right to make any changes if a customer has a legitimate complaint. Your staff said they had no say so in the matter. I was very disappointed in both your manager and bartender decision. If was around 7pm and we didn't have time to leave and go to another Restuarant. We love Applebees but will not be stepping in on a Friday unless this matter is addressed. I can be reached at [protected]. than you

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Jade Controls
, US
Dec 26, 2019 9:24 pm EST

I detest loud music; I always have. I have never been to an Applebee's restaurant before, and after reading about their refusal (ignorance) to turn down the racket, I won't ever set foot into an Applebee's. Denny's restaurants are guilty of playing dreadfully loud "music" as well. We live in an increasingly noise obsessed society. Give us some peace and quiet, please!

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Lulabelle
, US
Sep 11, 2018 6:13 pm EDT
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The music is always too loud. They also need to play age-appropriate music for their customers and not the teenagers who work there. Whem I'm there the customers are at LEAST 40+, more likely 50+ or 60+. I don't appreciate the music and I'm sure yhey don't either.

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2:16 pm EDT

Applebee's service

I ordered lunch today through the curbside order in Kansas City Kansas Applebees off rainbow Boulevard. The heat index is 104 today and I was in my car for 15 minutes before I decided to go inside to see what was going on. Nobody came to the curbside order counter so after a few minutes I decided to go to the bar. I did get stopped on my way to the bar and asked if I had to go order. She went to go get my food but when she came back it was missing the onions, ketchup, lettuce, and my drink. She went back to fix the order when another employee told me I needed to go standby the bar so the woman wouldn't have to walk to the back of the store. When she came back out with my food I still do not have my drink. She was surprised I even got a drink.

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2:02 pm EDT
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Applebee's unauthorized / fraudulent credit card charge

On 6-2-18 I and a family member, visited the Applebees located at 2060 E. Osceola Pkwy., Kissimmee, Fl. After 20 mins. of wait time at the table, Danielle, our waitress came and took our order. After an additional 35 mins of waiting my order arrived, but incomplete (missing mushrooms). I advised another waitress as to the incomplete order. She took the dish back to the kitchen and stated that I wanted a completely different order and implied I wanted a steak. My immediate waitress returned asking was I now wanting steak instead... I said no just that the mushrooms were missing... At this point I had virtually lost my appetite. Meanwhile my family member had received her order while I just sat at the table. After an additional 17 mins wait, a stocky assistant manager, Heather appeared at my table carrying a dish in the palm of her right hand, leveled at her neck. I looked at her as she appeared to gasp for air and sweated profusely about her entire face and probably onto the dish she carried. This scene totally killed any residual of an appetite there may have been left . I told her I did not want it and to bring me the check. Danielle brought me the check and as I reviewed it I noticed that I had been charged for a table game which I had not played / purchased. I brought it to Danielle's attention to which she indicated that she would have it corrected and I gave her my credit card. She returned to the table and advised that her manager stated that due to the excessive time wait, the incomplete order, the miss communication and wrongful billing of the game, that the balance of the check would be waived. I was given a receipt which indicated that the balance of the check was void...

On June 12th 2018 I reviewed my bank account and what do I see... the "supposed voided" amount had been charged against my account 10 days after the incident... Quite sneaky and so untruthful. I called the restaurant and spoke with Elvis, one of the managers on multiple occasions. He indicated he would look into the matter and get back to me. We have spoken five times and finally advised me that corporate had approved a refund of my money. Here we are 40 days since the incident and I am still waiting for the refund...

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10:55 am EDT

Applebee's service

The Manager James is very Non professional, will ban you if you ask a logical question, and call cops on you as well, a African American Marine Veteran, upon being told I was banned, I asked Mr James who his GM was and etc and he informed me, that I was wasting my TIME. Only in USA You can put ur life on the line and still receive this type of Acts.

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10:31 pm EDT

Applebee's service and drinks and food

We came in as a party of 7 and then waited 20 minutes to be seated and we placed our order and we had to send our drinks back a total of 6 blue long island ices tea and a Hennessey colada and it was straight water . The lady that made our drinks had an attitude when we sent them back and then the manager came out and he did not care and the waitress was rude the food was nasty and drinks were nasty poor customer service ruined the bday party we had . I am so upset about this service need to be contacted at [protected]

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Update by Ashley Carrero
Jul 08, 2018 10:37 pm EDT

If I could give them no star I would the service is so bad

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7:53 pm EDT

Applebee's management

I work at Applebees, today me and another coworker were eating after our shift, and our new manager came up to us and told us that we needed to leave, We were doing nothing wrong, we were waiting for a bill so we could pay it, and she just randomly came up to us and said that we needed to leave for no reason. I feel very disrespected, and if this woman continues to work her we were doing nothing wrong, we were waiting for a bill so we could pay it, and she just randomly came up to us and said that we needed to leave for no reason. I feel very disrespected, and if this woman continues to work at this establishment, I will be leaving.

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8:16 am EDT

Applebee's restaurant cleanliness

Spartanburg S.C. East Main Street location. In reference to our last 6 or 7 visits, the restaurant, especially the tables are dirty and looks like they haven't been cleaned at all. We visited 7/6/18 at approx. 6:00pm. We had to ask to have table cleaned and waitress brought out what looked like a diaper wipe and wiped over the table twice and left. Table was still dirty and sticky. Can you not afford towels and cleaner to get the tables cleaned each time a guest leaves? Do you guys wonder why you are losing customers? 1> The price of two people eating here is north of $30 each time we go. 2> the cleanliness of this restaurant is deplorable. The other restaurant you have on the west side of Spartanburg isn't much better either. We are on the verge of leaving for good!

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9:56 am EDT
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Applebee's a terrible meal

I went to your Tinton Falls N.J. location last night. I ordered the Grilled Chicken Bacon Wrap. I was wondering why it was taking so long. Maybe because of the other two meals that were ordered. When I received it, I was very hungry. First I discovered a long blonde hair in my french fries. I was so hungry, I let it slide. When I started eating my wrap, the chicken was not close to hot. The cheese was also cold and not even melted. I only ate half to not be hungry and left the rest. I did not say anything to not embarrass the people I was with. I just want to let you know. I don't think I will be coming back.

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9:34 am EDT

Applebee's service

I originally had an issue with the restaurant service provided during a visit with my children, but that has now extended to corporate as well. I have been calling and calling trying to speak with someone in regards to the issue with service and no one is professional enough to return phone calls. It has been almost one month and I have still yet to have this problem remedied. This is very unfortunate because my kids and I usually enjoy dining at the restaurant, but after this experience we won't be. I'm still in disbelief at how no one has the decency to return calls but they promote they want your feedback.

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4:42 pm EDT
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Applebee's service and food I am complaining about

I was at the Applebee's in west Gallup new mexico on 6-21. It was the worst service I've ever had. The food all came out wrong and the server didn't offer to get it fixed. The manager came to our table later that evening and just made excuses for everyone. She also didn't offer to fix it either. They gave me a 10% discount Wich I didn't want her to do. I saved $1.08 on my bill. Seems like she should have kept that money because that establishment seems to really need it. I will never step foot in any Applebee's ever again.

David

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Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

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Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

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