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1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Applebee's reviews & complaints 592

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5:19 pm EDT

Applebee's environment complaint

Today my family and I went to applebees for a nice family lunch. As we approached the front door to walk in the actual restaurant, there was a door cover themed halloween, in which was horrible. It represent blood and hand prints. I was going to walk out but I figure maybe it was just on the door. As my family was seated and after ordering food, we looked around and felt very uncomfortable. There was very scary halloween themed decorations. There was nothing halloween theme for kids at all. In which, I thought applebee's was a family friendly environment. This restaurant looked liked like it could have passed for a haunted house. On one of the walls there was a bunch of scary bloody phsyco theme pictures. Men in mask, bloody nurses on the pictures. I brought in toddlers to enjoy a meal not to go to a haunted house. We will not be returning to this location. This was very uncalled for. If it wasn't for us ordering the food today, we would have walked out. If applebee's wanted to decorate for halloween, why not place kiddie pumpkins up? One one side of applebee's there were sticker hand prints on the windows with blood stating "help me". If customers are your number one priority, please do something about this. Not ever family, including mine wants to be around this garbage. Thank you for your time!

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tonyzxds
, US
May 28, 2021 6:11 pm EDT

[censored].

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8:14 pm EDT
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Applebee's additude

One week and a half ago I went to the Easley Applebee's Curb side we orderd 3 Bourbon street steaks one with red pots, the other two with fries and 2 kids meals.

When I got home 10 miles away from Applebee's fries were missing on one plate, one had no mushrooms on the other, so my wife called back and told them what had happened and they said can you come back and she said we live to far away, so the manager said on the next order we will give you a Free Bourbon Street and took my name down and said to remind them on the next time we order.

Tonight we ordered again same thing and I asked for the free meal they said my name wasn't in the book and said they would talk to the manager, when I arrived I went in and ask was the price reduced which was $65.00 and some change and she said no, so I asked to see the manager he came over and had a frown look on his face and ask what I needed and I explained what had happen and what we were told on the phone and that my name wasn't in the book and he said we stay busy and it might not have been wrote down. I told him I'm a public official and was wearing my badge and I stated I have no reason to lie, his commit was no one said you was lying with attitude but said he would look at the bill and see what he could do still frowned up. I stated its not right to tell a customer you will receive a free meal and then go back on your word. The waitress came out and asked for the full amount and I said what about the free meal and she said I'll have go talk to the manager again, she finally returned and stated $42.00 and some change which was fine but it still took another 10 minutes more to receive my food and she apologized for the wait and said we are busy.

The main problem is there should have been no attitude that bad business and if that is the take on customers we will give our business to Outback.

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8:00 pm EDT
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Applebee's service

I went to your restaurant in Bellevue, Nashville, TN store with my family of 11. I know that is a large party. It started off we got drinks and ordered appetizers. We then all ordered our meal. We waited forever and then only 6 of our party got there food. We waited and waited and the first 6 finished their meal and we called the manager. She gave us $60 in gift cards. Great so we thought it would be good from there. 3 more got their food. Of the the three was turkey avocado club with crispers. No avocado and no crispers. It was sent back. One meal was left to receive. The last two finished and we complained again. Finally got the last meal and two items were left off. Still no turkey club. They said it would be out soon. Everyone ate and the turkey sandwich never appeared. We finally said make it to go. The last meal finally received the corn but never bread. We got the turkey club to go and got out the door and it was the sandwich we sent back. Nothing was different. Even with the $60 gift cards we still spent over $100. Never have I received that bad of service anywhere and that's saying a lot.

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10:27 am EDT
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Applebee's never got serviced

I went to the Apples Bees on JW Clay Blvd in Charlotte NC yesterday 9/24/18. I decided to take myself & 3 children to the restaurant due to us getting home late. We arrived to the establishment at 6:30 pm. It took about 20 mins for us to get our drinks & order put in. Around 7:40 pm, I asked for the manager & canceled my order due to the extremely long wait. The manger did not show any empathy. Due to the location of this AppleBees (main attraction area in Charlotte NC) this is extremely unacceptable. We left out hungry & disappointed...

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9:09 am EDT

Applebee's complaint

I went to the Applebee's on Morse Rd this past Saturday and it was the worst the appetizers was cold my main course was half done no flavor they gave me barbeque sauce for my cheese sticks shall I g on I asked for a refund did not receive I am very unhappy with my service, please address this issue this was one of the worst places I ate at in a long time

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2:14 am EDT
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Applebee's allergic reaction; chicken wonton stir fry

Hi, I went out to eat with my friends tonight and we always go to Applebee's bc it's our go to place in Cherry Hill, New Jersey. I had a friend who order the same thing I did, the chicken wonton stir fry. While I was getting in the car to leave I slowly started to get itchy on my neck and then less then 5 minutes my whole face was itching, red and got puffy. My friend who was with me and had ordered the same thing as I did seemed fine. I'm pretty sure it was the shrimp and I know for a fact I'm not allergic to shrimp but I guess the chef didn't clean the shrimps very well properly. Won't be ordering from you guys for a while now unfortunately. Oh, and also I think the workers smoke a lot in the back and all the cups that were sent to our table smelled like cigarettes.

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11:18 am EDT
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Applebee's food

On Thursday September 20, 2018 my son won Mr. 9th Grade and as always he decided he wants Applebees. We get there, order enjoying our appetizers then boom I look down at my plate and there's a whole dead roach. Got up went and ask for the manager. They told me he was coming and on the phone with his manager. I went back to my seat. He sent someone out to say he'd cover the bill. Not wanting to ruin my son's not night I said ok but still needed to speak with him. Hour passed by he never showed up. This was the Applebees on Cascade in Atlanta Ga!

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10:24 pm EDT

Applebee's products and service

We had a party of 14 on 9-11 for dinner. We had to ask for. Appetizers when it was almost time for dinner to come out. Steaks came. Waitress didn't know which one was rare or med. she couldn't tell. I ordered mashed sweet potatoes I got fries someone else ordered plain burged got cheeseburger they sang birthday bought him a small sundae and then charged us for the sundae it took 4 waitresses to bring our food not one of them were the original waitress that took our order. Had to ask for check so we could leave. Very bad food and service. Will ever go back to Applebee's agai. Overheard another tBle complaining also. Need responsible manager

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Update by Pricdl
Sep 12, 2018 10:26 pm EDT

We had a party of 14 on 9-11 for dinner. We had to ask for. Appetizers when it was almost time for dinner to come out. Steaks came. Waitress didn't know which one was rare or med. she couldn't tell. I ordered mashed sweet potatoes I got fries someone else ordered plain burged got cheeseburger they sang birthday bought him a small sundae and then charged us for the sundae it took 4 waitresses to bring our food not one of them were the original waitress that took our order. Had to ask for check so we could leave. Very bad food and service. Will ever go back to Applebee's agai. Overheard another tBle complaining also. Need responsible manager

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10:59 am EDT
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Applebee's product and service e

We celebrate dinner at Applebee's in California Md last evening. It wAs The worst experience We have ever had in the restaurant chain first of all ordered two steaks the waitress couldn't tell which one was rare and which one with medium so once we started eating realized the steaks where switched I ordered mashed sweet potatoes got fries appetizers were late coming to the table ordered a hamburger plain came to the table with cheese restaurant crew saying happy birthday brought a Sundae which person was lactose intolerant and then charged us for the ice cream when he did not even order it had to almost beg for our checks so we could leave about for waitresses not including our original waitress brought the food out did not have a clue who got what and like I said had no way of telling rare from medium steak worst experience we have ever had at the time there was another Table complaining as well I think they could use new management the manager there actually whispers when she talks so you cannot hear her

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10:24 am EDT
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Applebee's customer service

My husband and I went to Applebee's yesterday evening 9/11/18 in Auburn, CA. The waiter came over and asked for our drinks, I ordered a rootbeer as I'm pregnant and he ordered a tall beer. Next we ordered our meals. Meals came out, mine was ok, but I was able to eat it. My husband received a burger that was way under cooked to the point the meat looked raw. he had wiped some on a napkin which looked bloody. That is unacceptable. I let him know he should ask for a new one. The waiter came over and asked how everything was, my husband let him know his burger was bloody and asked if this is how they all come out and the waiter said yes, which I find hard to believe. The waiter asked what he'd like to do and he simply said he didn't want to do anything. The waiter walked away and then came back and asked again. So my husband let him know he'd like a new burger made with no pink. The waiter left his meal on the table and walked away. He then came back with a manager. The manager asked if he'd like them to cook the burger a little more and he said no I'd like a new one all together and the manager looked irritated about that. She said they'd take the current burger which he had cut in half and put it back on the grill, he said no I don't want that I'd simply like a new burger. She wasn't happy about that and walked away with his plate. At this point I finished my meal. We had a to go meal we had ordered but said not to cook until he received his meal and at this point we didn't want to wait longer once he got his meal so I let the waiter know to cancel the to go order. Finally we received the burger which looked much better and we said thank you. The waiter asked my husband if he'd like another drink he said sure I'll take a small beer this time. The waiter walked away and came back with a note pad and proceeded to ask my husband if he had drank in alcohol prior to arriving at applebees. Mind you at no point did he make a scene he simply requested a new burger. I have never even had any one ask this question before. So I say excuse me why are you asking and the waiter said he's doing his job and didn't want to get sued. This is ridiculous and at this point we are angry and feel discriminated against and harassed for even being asked this question. All we did was ask for a new burger so he could eat his meal. They didn't even allow him to eat his meal before they came over asking if he had consumed alcohol before arriving. At this point yes my husband was upset and asked for his bill so we could leave. Never did anyone apologize for his meal or even offer a to go box for the meal he had to wait a second time for. My husband was very frustrated and had the bar tender lady telling him to stop disrespecting the waiter and I let her know he disrespected us and we are just trying to pay our bill and leave. He had the bar tender, waiter, and manager harassing him. He didn't even get a chance to sign his receipt or get a copy of his bill before the manager was escorting him out of the restaurant. He let her know he would be disputing the charge as he didn't even get to eat his meal. She was very rude and let us know she heard that we'd be disputing the charge. I've never received such poor customer service at a restaurant before. Normally if someone is not satisfied with their meal they apologize and ask what they can do and they do whatever they can because they want their customer happy. After all that's why we go out to restaurants to enjoy a good meal. But all we got was discriminated against for asking for a new meal. Nobody should be treated in such a way. I have included a photo that my husband took of the bloody raw meat he picked at when he had cut his first burger in half.

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12:45 pm EDT

Applebee's ordered online and had to wait over 45 minutes after I arrived to get my food

I ordered my food online for car to go pickup on Sept. 1, 2018. I arrived at 6 p.m. and my food was supposed to be ready at 6:07. There was one other car waiting for their order. An employee came out and asked for my name and order. She asked the other car the same thing. A few minutes later she came out with an order that didn't belong to either of us. Then a man came out and asked what we had ordered but didn't take the entire order. We waited some more and started talking to each other thru the windows of our cars. Again the girl came back out with the wrong orders the second time. By now it is 6:30 p.m. After waiting another 10 minutes the girl finally came out with the other car's order. She apologized for the wait and told the lady in the other car she would take her name and number then put it on the manager's list so she could get 50% off her next order. Finally at 6:50 the girl came out with my food. She apologized but offered me nothing. When I got home my food was cold and I knew it had been sitting for a while. The steak was medium well that was suppose to be medium rare. I don't expect to get a free meal out of this but I spent over $65 on this online order and am very disappointed with the service I received. I have contacted Applebees but they haven't gotten back to me and it has been 10 days since I complained. My case number is 2193873. No reponse from Applebees.

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8:29 am EDT
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Applebee's labor rights and unfair treatment

I have been working in Ottawa KS for approximately 2 weeks now! The training was less than satisfactory due to them sending u home as soon as they could so they don't have to pay you minimum wage! Then I was just tossed out on the floor! When hired I agreed to work part time yet I have worked split shifts for the last 10 days and closing when I should of left early per the schedule! The manager and crew have there favorites and they get by with anything and are put on a pedestal while me being the new girl I get put to doing there cleaning and majority of the time I close while the person closing gets sent home! The managers are very short tempered and constantly tell u to stop talking or they hold up there hand and say not now when I ask for help! A few employees actually feel like they are treated like a slave! I have 2 autistic children at home and live 47 minutes from the Applebee's I work at so when I work doubles I leave at 9:30 and majority of time I'm not home until 1 a.m. due to not being able to make it home due to distance between my shifts! I have expressed this several times and been told to deal with it or hey say "sorry" and walk off! I have never been treated more like a slave laborer in my life and I will be posting this complaint on every social network that will allow me to until something is done for the employees treated as I am here in Ottawa! We are good, hard workers and just because we do our job instead of smooching to get to the top doesn't mean we deserve to be treated like this! Something needs to be done! HELP!

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6:16 pm EDT
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Applebee's the food

We just ate, September 7, 2018, at Applebee's in Seymour IN. The food was terrible, over cooked fried shrimp, nachos were dry, like they sat under the heat lamp too long waiting for pick up. The food was of very poor quality. My grilled chicken was fatty and very dry and over cooked, not to mention the soggy veggies.
Our food bill was just under a $100. We didn't eat much of it because it was terrible quality. We loved Applebee's but your food service has changed for the worse. We will not eat there ever again.
When you had Tyler Florence featured in your menu, food was fantastic! Sorry don't want Applebee's anymore.

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5:05 pm EDT

Applebee's cheeseburger

I ordered the new one entree, one appetizer and a salad for 11.99. First my burger came without cheese then the manager told me he "melted my cheese on my burger." I could have gotten this burger from McDonalds. The chips for my appetizer looked like they were from the bottom of the bag and my salad dressing was so skimpy. My fiance and I frequent this applebees and are very disappointed. The server only saw us once and looked too young to be serving alcohol.

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6:50 am EDT

Applebee's management

general managers are not respectful to they're staff, not professional at all! called in for an emergency and was yelled at and hung up on. this is a occurring thing here, they don't do their freezer pull and make us, the other staff do it and they wonder why people, aka the staff that runs the kitchen acts the way they do. the turn over rate for employment is crazy here and most likely the reason being is the management, general manager don't do things to code half [censored] they're work and make the employees do they're salary work and this is not right at all they are more worried about they're bonuses than helping people and it's just not right for a corporate company to allow this

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11:03 pm EDT

Applebee's food

My order is never right coming from the call center, and im always forced to pay for food ive waited over an hour to get... The managment team harrasses and gives ultimatums saying I can eat it or not... Its up to me? That doesnt sound very professional... Please help me to resolve the issue I eat here 4 times a week and there should never be a problem serving regular customers... Sincerely trail v.

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6:11 pm EDT
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Applebee's management

There was a sexual harassment complaint at the applebees on 29 in Charlottesville. The general manager and the district manager have completely ignored this complaint and done nothing in regards to the offending party. I think this is disgraceful and breaking into lawsuit territory and I would like to see this incident looked into. The fact that the management is letting this happen is grounds for their termination.

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7:50 pm EDT

Applebee's customer service

My family walked into the Applebee's on Cottle Rd in south San Jose. It was around 5pm but the restaurant had many empty tables. A young man got us a table, but never asked if we wanted to order drinks. This young man along with other employees kept walking past my table without taking our order. We sat there for 15 min and nobody attended to us. I left the restaurant extremely disappointed.

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9:35 pm EDT
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Applebee's chicken alfredo pasta

Hi, there was a roach in my meal on August 20, 2018 around 8:00 pm at the Applebee's location in south haven, Mississippi. As I was getting ready to take a bite, I come across a roach. I told the server and she came to look at it and asked if I wanted them to remake the food! I asked to see manager but he never came.. instead the server came back and said he told her to relay the message instead of him coming to me and apologizing! I would never eat there again!

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12:23 pm EDT
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Applebee's the food we ordered

On August 16 2018 my husband and I went to the applebees in rocky mount va. I ordered the shrimp alfredo broccoli and he ordered the steak and shrimp. My pasta sauce was so watery and not enough shrimp. My husband's meal he asked for medium rare and they cooked it medium well. We were very disappointed. We were there last month and I ordered the same thing and it was amazing! My husband ordered the bourbon chicken and it was cooked perfect. We thought we would give this place another chance but it failed miserably. We will not be coming back to any applebees.

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Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

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Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

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