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Mistreated employee by management
This come in May 2022 I will be working at Applebee’s now for one year. When I initially started they told me I had to work carside And expo as part of my training and being a new employee. that all new employees have to do both which was fine and I did it. To date I have only had one full week where I didn’t do either. I told my manager I did not want to do either anymore and then I feel that since I’ve been there almost a year now that I have some seniority and over the other new people she’s hired to not do it anymore carside or expo she agreed and she agreed to take me off. She has not taken me off and I keep requesting for her to do so and she still doesn’t and still schedules me on carside in expo. There are plenty other people that work there that have been hired even after me they do not do either or as much as I do I feel like she’s discriminating against me because she doesn’t like me for some reason or something I’m not too sure but I just don’t understand why I feel like I’m the only one that ever does it there’s other people that’s been there longer than me that are never on there and they’re not on there because they don’t want to be on there because they have seniority I have some seniority now after a year and I’m still on there please help me !
Desired outcome: I want to be a server only!! Please! I do not want to work on expo or carside anymore! I’ve had too many bad experiences on both
Applebee's wood river Illinois
Friday February 11,2022 I went to the woodriver Illinois Applebee's and ordered 2 steaks rare and they came out with blood in them. They were very hard to chew and felt like they were just thrown on the grill. I also ordered the bacon Mac and cheese and the noodles were so hard they couldn't even be chewed. It took almost an hour before anyone came and took our order and when they did our food was horrible.
Desired outcome: I would like a refund if possible
Service & cleanliness
I had originally sent this to a higher up but never heard back from them. This is the email I sent. Hello hope this email finds you well. I found your email on our receipt at Applebees in celebration. So we came to take my twins to eat for their birthday. I’m really shocked at the food service. I’ve ate at multiple Applebees and never had an issue like this. We had 2 fiesta lime chicken dinners my sons the rice was so stale we had to ask for a new fresh side. Cook blamed it on the pot but at least new side was better tasting. We even compared both rice plates before making complaint.. Normally I don’t like to complain because I know it’s not the waiters fault. but at the same time it was just one two many things. there were a few issues and was just shocked. the plate they served my meal on looked so dirty I can’t believe they would let that out of the kitchen. (see attached pic) then my one 5 yr old could not even eat the fries they were so salty and the chicken tenders were so over microwaved I even put them in a napkins hoping it would lessen the salt.. I didn’t want to keep complaining to the server as I know it’s not her fault. My other twins pizza was not even warm she didn’t even eat it and she loves pizza. So we made only the one complaint. Thought maybe since she knew it was there bday gave her the benefit of the doubt and they would make up by maybe singing happy birthday or something.. no nothing.. my twins even had to go up to her and let them know they needed another drink after waiting for a lil more than normal time. She was chit chatting at the front with the lady who seats people. I just didn’t want to be that customer. But wow! I really just wanted to grab my kids and walk out. Probably could of succeeded being they pay little attention. But I was not going to set that example. Then Honestly what I saw on my way out when my children needed to use the bathroom was icing on the cake.. see attached pics. Hopefully i am emailing the right person.. I started this email before getting up. I was a bit shocked and disappointed. Judging by the bathroom pics I’m not surprised in the lack of the rest of service.. very un sanitary…
Desired outcome: Please refund.
Quality if food
I ordered food for my husband, granddaughter and myself. I was so disappo
inted in the flavor and quality of the food. Because I like Applebys so well and haven't had a disappointing meal there. My husbands rib lets were dry and tasteless. He didn't get his Cole slaw. I had an oriental chicken wrap. No sauce on it and regular slaw on it. No crispy noodles or almonds. It just wasn't the same without the oriental sauce on it. My granddaughter was pleased with her 3 cheese penne. I purchased these meals on Sunday Feb 6th at Auburn Indiana Appleby after a weeks stay in hospital. Please fix this problem so others aren't dissappointed. Thank you. Cathy Haynes
7820 South Wayne Street
Hamilton, Indiana 46742. Phone [protected]
Thank you for your time
Desired outcome: apology and partial refund. I would like to continue eating at Applebys
Service/Product
order was not brought up for carside to go order, website stated the food will be brought up, waited about 9 minutes after the pick up time finally i called the restaurant and told me to go inside and pick it up because of the store policy after 9pm but that’s not mentioned in the website, food was cold and fries were soggy. This needs to be addressed. Thank you
Read full review of Applebee'sEmployee treatment & pay
I was working at the Shively location in Louisville Kentucky and wasn't getting paid in over a month but kept hearing complaints from half working managers when I am pregnant and high risk needing to be very cautious. They didn't seem to care to overwork me though which is annoying and this is why folks doing want to work not businesses be so allergic to paying employees but want you work people to death LITERALLY.
Desired outcome: Give me my money
Time for a Labor Board complaint! Everyone is hiring, you don't have to put up with Applebees nonsense.
Gift Cards/Customer Service
I had a problem with my gift card order and I can not get in touch with customer service for assistance. I call [protected] and they say someone will be with me shortly and I ended left on hold for over an hour. I have tried several times and the same thing occurs. I need to change my order immediately. I was shorted gift cards and the bonus cards all expire the end of Feb 2022, so there is no way I could use them and it would be a bad waste of my money. I need to reduce my order to just 2 $50 gift cards. I need for someone to contact me asap. I am not going to hang on the phone being put on hold any longer and then eventually the system just disconnects and I get hung up on. What terrible customer service. Tis the season I guess! [protected]@GMAIL.COM
Desired outcome: For someone to contact me to correct my order or refund me complely.
Product and service
Visited Applebee's with much excitement today. Order 2 meals which we had inside with a cold beer. At the same time we ordered a to go order. After we finished and waited 30 more minutes after asking about the to go order, still no to go order. Waitress avoided us and I had to go ask someone else. Got the food (no napkins, cutlery) and no apology. 10 minutes to get home food is cold and steak is nothing but fat and tough and not cooked as requested. Will be a long time if ever that I visit again. Buford Applebee's on Hwy 20. Restaurant was not crowded at all and had help. So disappointed!
Glenda Greeson
[protected]
[protected]@charter.net
A manager
I want to known when I come to work at apple bee's in eustis and there's dishes piled up in the sink waiting for me to wash I do my no one is complaining or in my face talking me like i'm a child but one manger and his name is john he give a hard time all the time this is my first time working in restaurant like this and I always come to even if they ask me...
Read full review of Applebee'sThe busboy (person) tossed my take home box.
September 4, 2021 between 7-8 PM. The busboy (person) tossed my take home box, which I accidentally left on the table, and promptly returned to retrieve. I would have appreciated it if they had waited a reasonable amount of time before discarding, what was left of my meal. It was only a matter of a minute or two. They could have simply taken it to the...
Read full review of Applebee's and 1 commentAtmosphere
I'm sorry to complain but we were excited to come to your establishment tonight. We arrived at 8:15 and the music was so loud we couldn't even hear each other talk and the DJ was yelling over the music. We enjoy listening to music but it was to loud and ridiculous. I videotaped a sample to send to corporate office. This is not a place to go on a date or take children anymore.
And why don't they sell the riblets Applebee's is known for?
It was like they were trying to make it a club?
[protected]
Desired outcome: Make this event after 10:00 after most families have had a chance to have a nice family dinner
Some Applebees on weekend nights do become a club of sorts at night.
I had the misfortune of working at an Applebees eons ago while putting myself through uni and was advised my first day by management to never order the riblets. Was not aware they are known for their riblets as we rarely sold any and when we did, they got sent back.
Going down hill the past year or so.
Nobody at the door anymore to greet or open the door for the elderly or handicap, have to stand around while the girl sits people living everyone else wait, the manager has to bartend can't get any beer he's a one man band back there.
Food was good, the price is about right, Waitress did the best she could short handed.
Desired outcome: FYI. A big disappointment.
Temperature bad customer service
Asked if temperature could be turned up was set at 69 degrees blowing cold air down my neck to point had to put hood up and neck started hurting they refused didn't offer a different table
Desired outcome: Turn temperature warmer
Service
First, the restaurant was very dirty. Tables, backsplash between booths, floors, restrooms and seats had not been cleaned. Flies were in the windows. Our table was filthy and I tried wiping it with my napkin. The waiter was polite but had no idea about menu items. His hair was in his face and he continually ran his fingers through so he could talk with u...
Read full review of Applebee'sService
We frequently eat dinner at the Applebee's located in Hendersonville, NC. We have always enjoyed our meal and service for the past 10 years at this particular restaurant. However, when we went to the restaurant on Thursday, July 8, 2021, we were extremely disappointed-not in the service or the food but what we saw. One of the waitress was wearing a mask that said "Black Lives Matter." (We have had this waitress in the past void of the mask and she is a good waitress.) I feel that this does not belong in your work place. We all have personal feelings about things but, I for one, would never ever think of wearing that mask in a place of business. The manager should have addressed this with her. Unfortunately for you, you have lost two extremely good customers.
Management is probably scared of a mob of BLM people protesting and tearing their restaurant apart if they say anything.
Not everything we ordered was on our sandwiches.
6/27/2021 7:15 pm Omaha Nebraska I ordered from 3350 s 143rd plaza a club grille that came with no bacon and a classic cheeseburger that came with no tomato and onion, then when we called about it they set the phone down and we were sitting for about 40 minutes hearing talking n the back round then this poor gal picked it up and didn't know what to do. she...
Read full review of Applebee'sPoor customer service from applebee's and complaint line
I order food from Applebees in Conyers, GA on June 19, 2021 only to receive my food order cold when I arrived home. I immediately called and spoke to a manager on duty and she apologized and took my name down so that I can get a replacement order. Very nice of her. I let her know that I will not be back in that day but I will call during the week to place...
Read full review of Applebee'sChicken
Please bring back the Brewhouse chicken
That's the only reason I use to bring my family
Bad food order
I can not wait for the crispy orange chicken bowl again we did curb side pick up it was totally a bummer I am allergic to rice so when I placed the order the waiter called it back to me to make sure it was right when my husband got home with it after going all way there in the rain because I really wanted it. When he got home it was probably 85% rice not...
Read full review of Applebee'scarside to go deficiency
I use carside to go a few times a month and I always get ripped off. Today I was shorted a home dhicken bowl and a brownie dessert. It seems to happen every time. I can't drive back down everytime, so I just take the loss, but it's getting tiresome and expensive. Yesterday's loss was around $20, so I've lost well over $100 to them. I wonder what is so difficult about filling an order and I hope they're not doing it on purpose to make a buck. I'm on social security and will have to stop doing business with you if you can't remedy the problem.
Desired outcome: Make it stop!
About Applebee's
One of the things that sets Applebee's apart from other restaurant chains is its commitment to quality. The restaurant chain uses only the freshest ingredients to prepare its dishes, and its chefs are highly skilled at creating flavorful and satisfying meals. Whether you're in the mood for a juicy steak, a crispy salad, or a hearty sandwich, you can be sure that Applebee's has something that will satisfy your cravings.
In addition to its delicious food, Applebee's is also known for its extensive drink menu. The restaurant chain offers a wide range of beers, wines, and cocktails, as well as non-alcoholic beverages like soda, lemonade, and iced tea. Whether you're looking for a refreshing drink to cool you down on a hot day or a cocktail to help you unwind after a long day at work, Applebee's has you covered.
Another thing that makes Applebee's stand out is its commitment to customer service. The restaurant chain prides itself on providing a welcoming and friendly atmosphere, and its staff is always happy to help customers with any questions or concerns they may have. Whether you're dining in or ordering takeout, you can be sure that you'll receive excellent service from the moment you walk through the door.
Overall, Applebee's is a fantastic restaurant chain that offers delicious food, refreshing drinks, and excellent customer service. Whether you're looking for a place to grab a quick lunch or a spot to enjoy a leisurely dinner with friends and family, Applebee's is the perfect choice. So why not head to your nearest Applebee's today and experience all that this fantastic restaurant chain has to offer?
Applebee's Customer Reviews Overview
Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.
Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.
In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.
Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.
Overview of Applebee's complaint handling
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Applebee's contacts
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Applebee's phone numbers+1 (888) 592-7753+1 (888) 592-7753Click up if you have successfully reached Applebee's by calling +1 (888) 592-7753 phone number 0 0 users reported that they have successfully reached Applebee's by calling +1 (888) 592-7753 phone number Click up if you have UNsuccessfully reached Applebee's by calling +1 (888) 592-7753 phone number 0 0 users reported that they have UNsuccessfully reached Applebee's by calling +1 (888) 592-7753 phone number+1 (913) 890-0370+1 (913) 890-0370Click up if you have successfully reached Applebee's by calling +1 (913) 890-0370 phone number 0 0 users reported that they have successfully reached Applebee's by calling +1 (913) 890-0370 phone number Click up if you have UNsuccessfully reached Applebee's by calling +1 (913) 890-0370 phone number 0 0 users reported that they have UNsuccessfully reached Applebee's by calling +1 (913) 890-0370 phone numberGuest Experience+1 (913) 890-0518+1 (913) 890-0518Click up if you have successfully reached Applebee's by calling +1 (913) 890-0518 phone number 0 0 users reported that they have successfully reached Applebee's by calling +1 (913) 890-0518 phone number Click up if you have UNsuccessfully reached Applebee's by calling +1 (913) 890-0518 phone number 0 0 users reported that they have UNsuccessfully reached Applebee's by calling +1 (913) 890-0518 phone numberExecutive Director Of Communications+1 (818) 637-3197+1 (818) 637-3197Click up if you have successfully reached Applebee's by calling +1 (818) 637-3197 phone number 0 0 users reported that they have successfully reached Applebee's by calling +1 (818) 637-3197 phone number Click up if you have UNsuccessfully reached Applebee's by calling +1 (818) 637-3197 phone number 0 0 users reported that they have UNsuccessfully reached Applebee's by calling +1 (818) 637-3197 phone numberVice President Communications+1 (913) 967-4109+1 (913) 967-4109Click up if you have successfully reached Applebee's by calling +1 (913) 967-4109 phone number 0 0 users reported that they have successfully reached Applebee's by calling +1 (913) 967-4109 phone number Click up if you have UNsuccessfully reached Applebee's by calling +1 (913) 967-4109 phone number 0 0 users reported that they have UNsuccessfully reached Applebee's by calling +1 (913) 967-4109 phone numberVice President Of Investor Relations
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Applebee's emailsmarketing@applebees.com100%Confidence score: 100%Support
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Applebee's address8140 Ward Parkway, Kansas City, Missouri, 64114, United States
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