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1.4 592 Reviews

Applebee's Complaints Summary

66 Resolved
513 Unresolved
Our verdict: With Applebee's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Applebee's reviews & complaints 592

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5:08 pm EDT

Applebee's poor waiting

I travel the west coast frequently and eat at lots of applebees along the way. I recently visited Chehalis Washington and went to applebees. the first time i was there they refused to serve me some artichoke dip, unless i bought the appetizer for 13.00. Have they ever heard of side orders... the second time was today and they took our order, brought us our drinks and about five refills, and 40 minutes later still no food. Finally i asked the waitress where our food was, after all i ordered salad and you dont have to cook salad, she left and didn't come back. After an hour and a half of waiting we got our food a salad and a COLD hamburger, Oh and did i mention a 50 dollar Bill. THey never even said sorry of offered a complimentary meal, i like applebees but wont go there again very poor service.

Thnkx Brandi.

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Stephanie
,
Aug 18, 2008 6:39 pm EDT

I seriously doubt you waited for an hour and a half. Every order once rang in, is listed on an expo screen in the kitchen on both the cooks line and expo line. All tickets have times on them and go into "urgent" status when the amount of time taken to cook the meal is exceeded. All servers have the capability to "detail" a ticket which means they can get a print out of exactly how much time has elapsed since your order was rang in.

About your spin/artichoke complaint- if you don't see a "side order" available on the menu why would you think you could order it? All of the items on the menu are pre portioned and set up in the walk in to be readily available. There is no "side order" portion made and no price for such a thing. You ate at a major chain restaurant, not a ma and pa.

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M
8:54 am EDT

Applebee's dehumanization of staff

I have worked for applebees in Merritt Island. Our store was one of the highest grossing stores in central florida. Recently, Creative Restaurant Concepts bought out our franchise. Before they did, we had a productive, happy staff, and got along well with management. Most of our customers are local and we stay busy even on a strip with lots of competition. Then came the dehumanization... and lies... and inconsistency... and firings... and threats... and employee walkouts. Even our customers notice the huge drop in morale. The other restaurant employees in the area who work at places like TGIFridays, Chilis, Carrabbas, Outback, Olive Garden and Red Lobster...all corporate restaurants... have blackballed our restaurant as a place to seek employment because of what their friends who work at our Applebees have told them about the new Gestapo... er owners. Our managers have gotten beaten up mentally and verbally by new ownership daily. We all lost any accrued vacation pay, all took a paycut... in my case about $1500 a year, managers 5-10K, bartenders about $2500 a year and are treated like children and robots by management... who is being treated the same by their new bosses... trickle down effect. We took a schedule from the first week with the new company, and crossed off names of coworkers as they were fired, quit, or just gave up and walked out. The list is roughly half of what it was just 2 months ago. Out of almost 70 people, we have lost over 30. The big bosses have come into our store and verbally assaulted many of my coworkers and managers and seemed to think thats how you run a business. I have never worked with such a small minded and micromanaged (that is another 10 paragraphs that I wont type about) company in my life. As the business dies, and training costs rise, I am sure the new owners will just yell at someone and point fingers about how horrible the management at our store is doing their jobs, instead of looking at themselves as the problem.

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AngryBartender727
, US
Jan 31, 2012 10:07 pm EST

I totally agree. I have opened Applebees and worked for the company for 4 1/2 years in the tampa bay, FL area. In that time, we have 7 original employees and none of them are managers. Every week employees come and go. It is sad that this company treats their "prized" employees like crap!

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Wistleblower11
, US
May 27, 2011 6:49 am EDT

Your store is not alone. Worked for a corporate applebees store in Michigan for many, many years. Was a great place to eat and work. In 2007 I Hop hostilly took over the company. It became unbearable at times after spring of 2009. Secrecy, intimidation, threats, all new management, negative changes in the restaurants atmosphere, reduction in hours, position consolidation and elimination, massive pay cuts, reduction in food quality, unrealistic expectations on employee performance" 15$ minimum per guest check average expectance", loss of benefits including substandard health insurance, employee incentive programs, and employee tenure. They assign risk management teams to eliminate everyone who show any opposition or concern to any of the changes. They want the servers to wear tight clothing and revealing clothing, personally feel they are demographically racist, whites in white populous, blacks in black populous. If they think they are moving forward in a positive manner they are fooling themselves. They are up to their eyeballs in debt and have moved from a personal guest oriented business to a hick bar with cheap food with young incapable employees who only cares about generating cash flow. They are a joke now. What a waste of a good concept...

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SUSAN WALTERS
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Nov 22, 2008 9:34 am EST

FAMILY RESTAURANT? THAT IS NOT THE CASE IN MERRITT ISLAND FLORIDA ! I VISITED THE STORE YESTERDAY AND FOUND THE " NEW " UNIFORMS TO BE VERY OFFENSIVE, AND CERTAINLY NOT DRAWING THE KIND OF CLIENTEL THAT I WOULD EXPOSE MY FAMILY TO...APPLEBEES YOU DROPPED THE BALL " BIG TIME " ...WITH THE ECONOMY IN THE STATE IT IS IN, CUSTOMERS LIKE MYSELF WILL CERTAINLY NOT RETURN, TO EXPOSE OUR FAMILIES TO THE TRASHY, FILTHY TALKING CLIENTEL THAT YOUR MERRITT ISLAND APPLEBEES IS TRYING TO ATTRACT, BY HAVING YOUR STAFF DRESS IN THAT MATTER...ARE THEY TRYING TO TRANSITION INTO A STIPP BAR? WHEN I CHOSE TO GO OUT AND SPEND MY HARD EARNED MONEY, I EXPECT TO ENJOY MY TIME WITH MY FAMILY AND I SURELY WILL NOT EXPOSE THEM TO THE FILTH AT APPLEBEES AGAIN ..THERE ARE TOO MANY " CLEAN " RESTAURANTS IN MERRITT ISLAND TO WASTE MY MONEY AT YOUR MERRITT ISLAND STORE...I AM SURE I AM NOT THE ONLY CUSTOMER THAT FEELS THAT WAY...

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Kaylee
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Aug 17, 2008 8:26 pm EDT

I think that you should start a class action lawsuit. Former and present employees should be included. I think that that is the only way that you are going to get a good amount of justice out of this.
What they are doing is unfavored in the eyes of the court and even some of the things are illegal. Take a tape recorder to work and encourage others to do so too. If you have friends or know any customers who eat out at the restaurant, encourage them to report anything that they see as unjust to the higher ups. If it gets to the point of a threatening, or physically abusive situation, call the cops and get a police report. You have to crack down on them so you have a good backing for a court case along with as many witnesses as possible. Good luck to you and I hope you get em!

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L
8:43 pm EDT

Applebee's discrimination

My wife, daughters and my son planned on celebrating our 11th anniversary at the local Applebees restaurant. When we arrive, one of the waiter (bold young man) whisper something to the attendant that was looking for seats for all of us. We were sited and waited 20 minutes and nobody came to wait on us. All around us there were nothing but white people. There were three families that arrived after us and were greeted and served. Of course they were all white. While me and my whole hispanic family waited and nobody greeted us. I'm thinking that the waiter that started all this did not even look at us and thought that because we look hispanic we did not speak english. I wonder how many times has this happened at this restaurant. I spoke to the manager who suggested us to stay and pay for our food. WE DO NOT NEED YOUR PITTY... After what your employees have put me and my family I will make sure that this case is.

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jim
,
Oct 01, 2008 10:07 am EDT

I recently visited the USA intending on having a family holiday
In the tradition of vacation I and my young family after a great day out visited an Applebee’s restaurant on highway 27 near the junction to highway 192.
We were seated by an assistant and while during our meal, a fist fight broke out with some Hispanic guys and a white guy, whom I have since found out the white guy was from Europe.
Me and my family fled in terror only to be accosted by a gang of Hispanic and coloured guys and girls outside of the restaurant demanding money and Threatening to burn our rental van with us inside.
In the course of this frightening ordeal a police car arrived and after a while the white guy was led away from inside the restaurant and into the police car, I complained to the police officer that the fight was actually started by the Hispanic guys, but they wouldn’t take my word over the other guys,
The Hispanic chaps inside the restaurant gave a statement to the police to say that the culprit was in fact the white man. I can categorically say that the whole disgusting foray was started by the Hispanic people and that lies were obviously concocted to ensure that the police would pursue the wrong person.

This has of course left a frightening feeling with me and my family and would never consider using an Applebee’s restaurant again in fear of being attacked by gangs and if the eventuality ever occured the local police would take the word of a local person over a law abiding person

My family and I are from Spain, I am a doctor and my wife is a surgical nurse. I therefore have no hang ups what so ever of colour or gender nor ethnicity.

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sarah
Sioux Falls, US
Apr 16, 2010 12:06 am EDT
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c im with u there on the dicrimination thng bc we went to applebees in memphis and there was nothing but african american people there and we felt outta place! i already have a post on what happend, u could look it up if u want! but i dont come on here saying OH these AA people took over the applebees n i fell so outta place and they were staring me down, when u sound so discriminating yourself talking about white people! u just shuldnt do that! white people are not looking at u its just what u think!they dont care what color u r and if u think they do then thats ur problem! dont let it get to u! if ur comfortable in your own skin then u shuldnt worry! not trying to be rude but i had to say something!

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Jaxon2012
Manhattan, US
Jul 20, 2009 3:39 am EDT

Have you ever worked in a restaurant as a server? Sometimes servers have so many things to worry about that, by accident, they forget to greet a table. Maybe the table was in the section of a server who had already been cut and the other servers were confused about who was picking up the table. A lot of things can go into poor service in a restaurant that have absolutely nothing to do with racism. Also, whatever the server whispered to the host was probably something like, "don't seat me, I'm cut, " or "when you're done seating that table, could you clean off my section?" Oh, and by the way, when the manager offered to buy your meal, they weren't giving you pity, they were probably trying to offer you one free meal so that you would decide that the experience wasn't so bad, and maybe you'd come back again and give them some more of your money. Bottom line: your server might have been racist, but even if they were that probably had almost nothing to do with your poor service. Quit trying to play the race card every time something goes wrong in your life. I'm not saying you're wrong, I'm just saying that you're probably not right.

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S
5:18 pm EDT

Applebee's stringy gel substance in tea

Refill of unsweetened tea had a gel like slim substance in several globs floating in tea. Waitress Jenn was horrified as I was. IT has been a disgusting experience which the manager blew off by saying she was sorry and drank the tea every night but did admit to a "residue" on the lid! She took the price of tea off but at that point my meal was coming up! She assured me it was clean out every night which cannot be so! Not sure when if EVER I will eat there again.

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Jaxon2012
Manhattan, US
Jul 20, 2009 3:47 am EDT

Alright, admittedly, the manager must have been an idiot for the way that she handled the situation, but the tea urn is cleaned nightly. What happens is when the sugar is added to the machine to make the sweet tea, sometimes it doesn't all dissolve into the water, but it gets hot enough to melt. When it melts, it turns into a stringy, gel like substance. It's called sublimation. Just because your manager handled the situation poorly doesn't mean that she was wrong. Here's my advice: if you think I'm lying, then just switch to regular tea and see if it ever happens again. You probably don't need the empty calories anyway.

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C
2:16 pm EDT

Applebee's bad food, bad service, mandatory gratuity

My husband and I made the mistake of going to a local Applebee's for dinner last evening. We ordered our food and then waited an exorbitant length of time until our food arrived and my order was wrong. My husband was almost finished with his meal by the time my orange chicken bowl arrived. The quality of the food was less than mediocre but not nearly as disappointing as the arrival of the bill which included a mandatory 15% gratuity for our server. I probably would have given her a tip in any case as I know how hard these kids work; I do, however, resent having it tacked on automatically. The new CEO who had so much success in turning IHOP around needs to redouble her efforts with Applebee's or it is destined to be the next Bennigan's.

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jenniebug
agusta, US
Feb 01, 2010 5:03 pm EST

I used to work at the applebees in manhattan ks as a host. Ill never eat there again. The other host who would have to wipe down pre bussed tables would brag about seating people about tables that had not been wiped down. Alot of the hosts would complain about alot of things in front of customers. I watched two of them nearly get into a fight about tips. One customer was so outraged that she omplained to a manager about how they were disrupting their meal. Host's are only paid about $2.13 per hour and have to split a tip out given by the servers. The servers were not always honest about what they would make either. I remember one night working a 12 hr shift. When I came in the next morning to pick up my tips there was only $15 in the envelope that they gave me. It upset me beause it had been a busy day and I had worked extremely hard. Later that day I had overheard servers talking about how they had made over $200 that night.

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xdaretocleanx
Intercourse, US
Feb 01, 2010 4:54 pm EST
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I completely agree. I went there just today with 5 friends (we are teenagers), and only ordered one plate of food each and a drink which came to be around $12 each anda sampler plater which was $15 to share with everybody. The total was about $80 and they jacked on a $24 gratuity fee that they demanded we pay. We all spent so much money on food that wasn't anything wonderful. I'm just wondering how legal this is, especially with us being minors and not working class, for them to stick a whole bunch on money on there and say, "yeah you have to pay that too". Obviously we aren't idiots and know to leave a decent tip for them so it's not like we were being inconsiderate. Besides the waitress was less than hospitable to us and gave us an attitude and it's not like she had to run back and forth across the restaurant with our food constantly. I', not coming back to applebees for a long time.

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Sandmanskitn
Phoenix, US
May 10, 2009 5:06 pm EDT

I understand things can go wrong at restaurants and mistakes happen. Most of the time, it's the kitchen being backed up, the bartender being overloaded, or the restaurant is just down right busy! And even if it is the server did cause the mistake- we're all human. Does that mean that they shouldn't get paid for the work they DID do? What's wrong with gratuity? It is an absolute must to leave AT LEAST 15% for servers, 20% if you received fanomanal service. And you Probably would've tipped? PROBABLY? You know, in most places servers make less the minimum wage. And the hourly wage goes purely to taxes so they receive very little to NO paycheck. WHAT'S WRONG with protecting servers so they can actually make sure they will be paid for their work? You don't hire a real estate agent if you can't afford their commission salary. So don't go out to eat if you can't afford paying for the service- or go to McDonald's.

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5:53 pm EDT
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Applebee's - Unprofessional employee relationship

Hello I am an ex employee of the apple bees on power and ray. I wanted to post some info of two employees who are not doing there job per apple bees hand book. These employees have been having an affair together for 2-3 months. One is a manager named Patrick and the other is a bartender named Leighann. They have worked on the same shift in the past and have...

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2:52 pm EDT

Applebee's dirty everything

Every time I got to Applebees (which is never a lot, I've only been there twice in my life) there's always something wrong with it. The first time that I went there my burger wasn't even fully cooked. At first I didn't know, I just thought that it was one of those barely cooked style meats. Well I brought half of it home and my mom took a look at it and told me it was definitely not cooked enough. The 2nd time I went which was many years later, me and my sister were talking about how restaurants don't wash their dishes properly and as soon as she said that I was opening up my napkin and looked at my knife and fork and what do you know, my knife had food from previous customers meal stuck right on it! And my sister had some food on hers too and it was also smeared onto her napkin (that's how much food their was on it). I took a look at my cup and there were lip prints on it from previous customers. The other time my sister went she told me how some girl at another table freaked out because there was a dead bug on it. I mean seriously, how dirty are they that every single time I've been there something like this happens? And it was in 2 different states. After this happened, I promised myself I would never go there again, even if someone bought free meals for me there I would never go.

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sallysue
Erie, US
Sep 29, 2009 10:20 pm EDT

I visit this Applebees a lot and I see managent sitting around and talking while the servers run around and do everything. When it is not busy there are 5 or more servers sitting around doing nothing because the restaurant is not busy but yet the managers keep so many servers on the floor when it is past 8:30 pm. I have also noticed certain managment touching serveral servers, rubbing their necks and so on. This place needs to rethink who is in charge. The customers have eyes and ears and can see everything that goes on. I can see when it is not busy people can talk and have fun but everyone needs to remeber where they are, in a work place.

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Ken McClure
Rockmart, US
Nov 11, 2010 10:38 pm EST

I would like to report the exceptional service by two of your employees at the Hiram, Georgia location on 11/08/10. The waiter servicing the bar area had a customer that was doing everything possible to make his job difficult. The customer was complaining about everthing from how the food was prepared to hoit was served. Even the floor manager was doing everything possible to accommodate this customer with little to no success. It was very apparent the customer either wanted a free or discounted meal. I even apoligized to the manager for this individuals conduct and I had no idea about this customer. This was a case of a village missing its idiot but I told the manager that I continue to look for a village without its idiot and help this individaul home. Should you have any questions please contact Ken McClure, 62 Stonebrook Dr. Rockmark, Georgia 30153 or [protected].

Sincerely,
Ken McClure

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tuffsubject
Pleasant Valley, US
Oct 31, 2009 2:39 pm EDT

Dirty everything? You don't have enough information to validate that claim. However, you can do your own test to check your table. Check this out to see some restaurant table test results: http://www.tabletesters.com. If you are a member of facebook, please join the group contribute!

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shaunagrants
Raleigh, US
Mar 14, 2009 1:29 am EDT
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Rags soak in a sanitizing solution which is changed out multiple times throughout the day.

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Joe Butera
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Jun 30, 2008 11:20 pm EDT

I watched the Buss Boy clean off a table with a rag that had never been rinsed out nor did he use any spray on the table. In fact, he only wiped an S on the table top to clean it. He then proceeded to clean the seat with the same rag he wiped the table with. Disgusting. I told this to the manager and he said he would take care of it and told me tht the spray was in the bucket at the front of the restaurant. I said, it should be in his hand. It does no good there. After that I observed him wiping off another seven tables with that same dirty rag, never using the spray and never rinsing it out and the manager stood there watching him do it. I left my food and told the manager that I would be calling the board of health the next morning. The applebees concerned is at 430 New Dorp land, Staten Island, NY. I could only imagine what goes on in the kitchen.

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3:02 am EDT
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Applebee's racist manager

I visited Applebee's in Federal, WA on 320th st. on Mother's Day (May 11, 2008). I had lunch there with my daughter. The manager (Chris) was there greeting guests, and handing out $10.00 gift certificates to all the moms. He continued to welcome guests and say happy mother's day to everyone seated around us, but never stopped at our table. After about 30 minutes, I decided to ask our waitress (Bianca) why I hadn't been offered a gift card or welcomed to the restaurant by the manager. She was confused and approached him to ask him. Once she addressed him with the issue he briefly stopped by our table, put the gift card down and said «I was making my rounds, Happy Mother's Day." and then walked away. He never apologized for ignoring us, never gave me eye contact, and never checked back with us like he did the other customers. After this happened I spent the next 10 minutes sitting there wondering if I had just been treated differently because I'm black. I felt VERY uncomfortable. On the following Monday, I called what I assumed was the corporate office and spoke to RIck Dobbins who told me that he is the "top dog" and that the issue couldn't go any further that him. His response to how I was treated was, «I don't know what to tell you, I guess I can talk to Chris and all my other managers about this. He never apologized, or acknowledged that this type of behaviour is unacceptable for representing this company. I recently moved here to WA from TX. Applebee's is on of the only restaurants here that I'm familiar with and enjoy. I am seriously considering never visiting Applebee's again. .

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MitziMooreTV
Lampasas, US
May 31, 2014 10:44 am EDT

you are correct about those managers..youtube racist applebees managers..i busted them on tape! i am white and i quit because they call black people the n_bomb..it is all proven and admitted on youtube..but lawyers dont care.

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Onalise
, US
Mar 11, 2010 4:01 pm EST

Why is everything based on race! You must love pointing fingers at people... GUESS WHAT whites are the minority now... So stop throwing your race card around :) You sound like a ###!

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7:38 pm EDT
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Applebee's - no bread or rolls

Tonight I had a steak dinner. To my surprise, I wasn't server bread or rolls. I asked for some and was told that they do not come with meals and that Applebees has decided that their patrons do not need bread products with their meals! I asked the manager about this and was told the same thing. I then called Applebees and talked with Customer Service (or...

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4:32 pm EDT

Applebee's gift card

I used several gift cards for curbside service. One of my cards had expired. This card was given to me by my daughter for a Christmas gift. The card expired 2-28-08. I was unaware there was a date on it. I did not see a date on the others. I feel this is very unfair. Applebee's kept my daughter's money. Gift cards should not expire. Good money is spent to buy them, they should be good until they are used.

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Heather
Wheeling, US
Mar 04, 2009 9:02 am EST

This is not a complaint. This is a comment on our server. She was extremely nice and busy but, she did not let me go without my coffee. She immediately suggested the special which I did not see. She was friendly to my child and made him laugh. My son forget his boxed up food on the table and she ran it out to the car. It made our visit nice and the food was good too.

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12:58 pm EDT

Applebee's poor service, theft

I ate at applebees and the service was poor, food was poor and I felt rushed to eat and vacate the table. I paid with my bank card and to my surprise and complete anger — applebees overcharged my card. When I took my precious time and energy — not to mention my gas money — to drive back there and speak to the manager; he acted like an idiot and down played the whole thing as if it was a great joke that applebees stole from me. What poor customer service. There are too many other really good places to eat with great customer service!

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Leo
,
May 09, 2008 12:01 pm EDT

I'd try to avoid paying with your bank card. Credit cards can always reverse the charges if there is an error and the merchant is uncooperative; Debit/Bank cards don't have this ability. The money comes directly out of your account.

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10:04 am EDT

Applebee's terrible employees!

My husband and I are frequent customers of your restaurant. On a recent visit we were shocked on the actions of the bartender and server. We chose to sit at the bar, the bartender was eating mashed potatoes, the server was eating a baked potato that he placed next to me while he was waiting on tables. The bartender went to get the server chips and cheese sauce, then he complained it wasn't hot because he was busy waiting on customers... and to end are wonderful dining experience, three of their friends showed up, where the server sat next to me was drinking a beer and talking about the wild night they had the night before. This is a family restaurant not a bar. This happen April 6 between 4:00 & 5:30. The manager at the time was standing there ignoring everything. We do visit your restaurant quit often, if this continues we will have to take our business else where.

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8:24 pm EDT

Applebee's broke out in hives / ruined birthday dinner

I went to Applebees for my birthday dinner in March. I ordered a drink and placed my order for my dinner as well as for my fiancee and my daughter. They brought us our drinks and our appetizers we had ordered, and within five minutes of entering the restuarant I began to get really hot and I broke out in hives and my throat began to get really tight. We asked the restuarant for some Benedryl which they didnt have. So I had to leave the restuarant ( leaving my fiancee ) to go get Benedryl. Meanwhile the restuarant informed me that I had to change what I ordered because I am highly allergic to shrimp and they cook everything that is fried in the same grease. By the time I got back from the store my food was cold and not what I wanted anyways. I never got an apology and I had to pay for the entire dinner. I wish I had a telephone number to the corperate office so I could explain to them how my first experience eating at an Applebees restuarant was not a good experience at all.

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12:54 pm EDT

Applebee's big fun trip not!!!

Okay so I have been working at this place before it closed down and right after it re-opened. The management then was wonderful! Until...Our GM retired to move off. The next in line for GM was another lady who claims she has worked herself up. Yes she has the meaness to be a DRIVER in the service industry but still she is one of the fakest people I know. She only moves up people who do cocaine in the bathroom, Drink drinks infront of customers at the bar, calls and quits without a notice and then gets re-hired to KEY HOURLY. What in the world am i gonna have to do to ever freaking move up. I guess i'll have to do some drugs, quit and then go back ;) I love the company but working for her in this company is seriously a mind #$#&& . I do NOT reccomend working for this place. yes the moneys good but im not working for the money One day i want to be a manager for this place because i know deep down i have the ability to help this company succeed. Personally, Applebee's should hire managers with compassion for the company and atleast some degree in business. Oh yeah and do DRUG test on all the managers.

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oddwench
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Sep 02, 2008 1:59 am EDT

i have an issue that i don't know what to do about. i had a justifiable write up for a guest complaint. i was the one to tell my manager that she should either write me up or fire me. she decided to write me up, so that was acceptable. i then had a table who had a very non valid complaint, which you know happens all the time. since the the other complaint had only happened 2 days before, they took me off the floor and i had to come in for a "meeting" with the GM and the assistant who wrote me up. i held to the point that the last complaint was bogus, yet i then brought up all the problems i had been experiencing with management and the running of the restaurant, and consequently, i was "let go". they did allow me to wait for almost 3 days before they could apparently make a decision and although i knew what the outcome would be i was very frustrated by the way this was handled. as far as i know, in california one has to get written up 3 times for the same issue, not once------any advice? applebees has problems, at least her in socal

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11:36 pm EDT

Applebee's bad management!

We have been applebee's fans for years and have been to many, many franchises over the years. Our experience at the Morgantown West Virginia location was tragic, to say the least. After waiting for over 10 mins. after our party was seated, we saw several servers walk right by our table. I finally got the attention of a female server that was admittedly new and told our table that our server would be to the table soon. After another 5 mins. we flagged down a different server who took our drink order and after another 10 mins. our drinks arrived and the server took our order. Our food arrived 35 mins. later, some cold and the rest burnt. We called our waitress to the table and asked to speak with the manager. After another 5 min. wait the manager Brian came to our table and explained to us that the rest. had suddenly gotten very busy and his staff was not up to par stating that they had several new employees. This was the dirtiest Applebees I have ever seen. My coat was stained with something from the booth, water on floor in bathroom, no toilet paper, no paper towels and one of the urinals and one sink in bathroom were not working. Manager never offered to discount the meal and really just blew us off. We paid the bill and will never return. As we left one of the servers told us to call the gen. manager later that day when she was to be there. Worst service and food ever. Not going back to the Morgantown Wv Applebee's again!

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Karen kish
Pinegrove, US
Aug 08, 2011 12:41 am EDT

So disappointed with the apple bees in Sacramento ca I was so excited to bring my family there today since my son has never been there are waitress did not know what she was doing my son never got his food my grandson did not get his French fries with his hamburger my son walk out and will never eat there again my grandson did not eat his hamburger because he wanted his fries my salad was good but couldn't eat because my son did not get his food so I paid for our meal and walk we live about 100 miles from there and I brag about apple bees all day couldn't wait to feed my family and leave happy thanks for ruining my day, , , ,

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Linda Cord
Roanoke, US
Nov 07, 2010 12:11 am EDT

I ate at Applebee's in Roanoke, Va. today which was Saturday. My friend and I both ordered the Pick 2 . Spinach and Shrimp salad and french onion soup. They informed us they did not serve that on Saturdays. Only Mon through Fri. If you can make it Mon. through Fr. you can make it on Saturday. I will not eat at that establishment ever again. If that is the way you treat you customers. Linda Cord

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stephanie39
Arlington, US
Feb 04, 2010 9:04 am EST

I agree 100%!
I was at the Applebee's in Arlington, Tx on cooper street & I-20. Me and my fiancee' were eating and the manager was yelling at his staff using the Fuc...word more than 6 times and then not 5 minutes later an employee was pointing to us and used the Fuc...word over 15 times talking about us..that the rest. was closed and that this was "f...ing IHOP!" THAT WE SHOULD GET THE "F" OUT! Even though we had asked the manager if it was ok to stay since they were in fact closed and he stated "yes" that they would be there for another couple of hours. The person who was angry with us...NEVER WAITED ON US AND WE WEREN'T EVEN IN THE AREA WHERE HE WAS CLEANING!

THE MANAGER DID NOTHING BUT THREATEN US WHEN WE BROUGHT IT TO HIS ATTENTION! OUR WAITRESS NEVER BROUGHT BACK OUR CHANGE & WE DIDN'T EVEN GET TO EAT HALF OF OUR MEAL WHEN WE HAD TO LEAVE!

DO NOT EAT HERE!
IT'S A NIGHTMARE!

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8:10 pm EDT

Applebee's Scam and fake!

One of the two entry/exit doors was locked as I attempted to enter the restaurant. I mentioned to the young man who was greeting customers at the door that not only was that probably illegal, but even if it wasn't illegal, it was very dangerous, that all exit doors in public places should always be unlocked when customers were inside. He told me that the manager had told him to lock it. When I was seated inside, I asked to speak to the manager regarding that locked door. When the manager came to my table, I told her what I had said to the greeter, and she said that they were having a problem with the lock on that door, and that she had just then told him to tape the lock so that it would not slip out of the door and lock again. My complaint here is that he told me she had told him to lock that door, and it wasn't until I made my comments about it that she then decided to have the lock mechanism taped so that the door stayed unlocked.

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Leo
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May 09, 2008 11:31 am EDT

Mike needs to type with his hands, not his feet. Or take remedial English.

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mike upjohn
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Mar 15, 2008 5:47 am EDT

I am a regler at your route 10 chester va, applebees.I witnessed. a watress theresa. a hevey set darke haired woman.steel from your co.it seems she has her dauther come in every day after school. intell she gets off work.I watched her put stake knifes food forks ect. in her dauthers school bag.and have her dauther call in on costmer servay recepts. on her cell phone and pocket the money.thersa has allso tryed to sell me drugs. it has gotten so bad in there.I refuse to ever go back.

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8:04 pm EDT

Applebee's Food

My order was a Turkey Bacon ciabatta sandwich with swiss cheese, red onions, and mayo. I requested to have NO cheese on my sandwich. The sandwich arrived with cheese on it, and I could not find any cranberry sauce. The manager happened by, and I pointed this out to her. She showed me the cranberry sauce, which was maybe 1/2 teaspoon on each half, and then she said she would have a new sandwich made for me with no cheese and with extra cranberry sauce. This was quickly taken care of, and the sandwich returned with a little more cranberry sauce and no cheese. But after a few minutes I realized that this time there was no bacon on it. I decided to just let it go, as I had neither the time nor the desire to go around a third time. This is not the first time I've been disappointed in my meal at this restaurant. In the future I will stick with the Oriental Chicken Salad which, so far, is always good.

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j vietto
,
Nov 24, 2008 11:15 pm EST

I went to Applebee's today after trying to get my husband to go for a long time. When I was working I went there many Friday's to eat after work. I had enjoyed the food and also had to wait in line to get in, but it was worth the wait. Today no lines, I wonder why. That was in the days when money was flowing.

When we got the food I was shocked by what they considered Chicken. The chicken was processed. It was spongy and tasteless and if you looked at it from the side you could easily see the holes in the processed chicken meat if you want to call it that. Chicken is chicken. The ceaser salad and fries were okay. When I went to pay the waitress asked how the food was and I made the mistake of saying the chicken was garbage.

I wanted to pay my bill and get out of there, but the manager came to hear what was wrong and I told her that was not chicken but processed food. She started to argue that it was regular chicken and I said no it isn't and I didn't care to argue with her. Her great concern was why I didn't complain when she came to my table before. I wasn't eating the chicken at that time. When she continued to hold me up I said I wanted the check and wanted to leave. She acted annoyed. Sorry.

The waitress was the only thing that was refreshing and worth the tip which she did get. You can be sure that Applebee's will not be one of my stop's again.

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Donna
Wilson, US
Jan 26, 2009 6:52 pm EST

I was in Applebee's on sunday and ordered one of the "Bowl Items" from the menu that said that it came with bread. I asked the server for butter for the bread with my order. She said that bread NO Longer comes with this item. Hmmmm... it's listed on your menu.DUH... If it's Not offered then Don't have it on your menu ! I have noticed that Applebee's is famous for doing stupid things like this.I was in Wilson, NC. Oh, and don't ever Email the home office about a problem. You'll only get a form letter back.They don't seem to care !

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9:59 am EST

Applebee's no service, bad service!

One day for lunch my daughter, my mother, and myself all decided to go to Applebee's during lunch time. We walked in, and requested a table for three, and right away we were taken to our table with no problems.
My mother had to go to the restroom during the time we waited for our drink order, but no one ever came to take the drink order! A waiter and waitress walked by at least five times and acknowledged us at the table. When my mother returned from the restroom, my daughter went to the restroom, still no one stopped. When she came back from the restroom, I told my family " They have 2 more minutes!".
Then another table was sat right next to us! The waiter went straight up to that table of 5, and began with their drink orders! ASAP!
We got up and walked out, but before I left I told them in the front I received NO service and I will never be back!
We went to Cheddar's instead! and had great service and a good meal!

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Update by Tabitha
Feb 28, 2008 10:05 am EST

NEVER ACKNOWLEDGED!

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rotcg33k
Sumter, US
Jan 24, 2009 4:58 pm EST

I would have to agree with you and I work for an Applebees! Not the one you attended, and I'm very sorry you had to deal with that. But there not any better to there staff! i have been there well over a year and I'm 5 months pregnant and my husband has been in Iraq the whole time. I got news of this home coming and told them as much as I knew right way. But I was told that I would NOT be aloud to be there to get him home if i was sch. to work and no one to work for me. And then was told by a MANGER that he has been gone this long, and that he could wait a few more hours if he has too. It took Everything in me not to say anything back.

So i understand and again i'm very sorry you had to deal with that. i have been a server for years and Applebees by far is the worst place i have ever worked. And if i did not need the money I would have walked out.

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Leo
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May 09, 2008 11:52 am EDT

Acknowledged by who? Restaurants don't check this site. If you want to complain effectively, call the restaurant.

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12:00 am EST

Applebee's terrible service!

We went to the Chillicothe Applebee's Restaurant this evening. Upon arrival there were about 10-15 people waiting right inside the door; however, there were 6 tables setting empty. My husband asked if the bar tables were open because nobody wanted them. She said no, that the new manager liked to wait until 6 tables were open before seating anybody. He seated people in bunches not as they come in. We left as this is horrible service. This would also make it longer for people to get food since they would be seated all at once. Right before we left the restaurant the manager said seat the next "bunch" at 7:15. That is crazy to have empty tables and have people packed inside the front door like sardines. We will not be going back again.

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12:00 am EST

Applebee's gift card

I bought an Applebees gift card for my boss for Christmas. My boss and her husband ate a meal at the restaurant and the gift card would not work. I called to get the problem corrected and was told the card would work on the following Thursday. The card was not activated on Thursday. I have called three more times and each time was told the problem would be corrected. It is not corrected.

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sheila r, martin
Deltona, US
Jan 01, 2010 2:07 am EST

i went to your gainsville restaurant thurs evening, i gave the waitress 2 gift cards. one had 50.00 written on it. the other was a 25.oo gift card. she came back with the 50.00 card saying nothing was on it. but the place where it said 59.00 was not on it. the manager came over and said he called the number on the back and it was empty. we had 7 people and it got very embarrasing. i live in deltonam fla and we eat at the restaurant in orange city, and have never had this problem. i was very upset. i know someone switched my card, but had no way of proving it. the manager said he was going to get the general manager to come over but never did. i really feel i was scammed and should get some restatution my name is sheila martin, i live at 2318 matthew circle. deltona, fla. 32738 my phone number is [protected]/ thank you

Applebee's Customer Reviews Overview

Applebee's is a popular American restaurant chain that has been serving delicious food for over three decades. Our website has received numerous reviews from customers who have visited Applebee's and shared their experiences. The majority of the reviews are positive, highlighting the restaurant's friendly service, tasty food, and affordable prices.

Customers have praised Applebee's for its extensive menu, which includes a variety of appetizers, entrees, and desserts. Many have also appreciated the restaurant's efforts to cater to different dietary needs, such as offering vegetarian and gluten-free options. The quality of the food has been consistently praised, with customers noting that the dishes are well-prepared and flavorful.

Another aspect of Applebee's that customers have appreciated is the friendly and attentive service. Many have mentioned the staff's willingness to accommodate special requests and their overall professionalism. The restaurant's ambiance has also been praised, with customers noting the cozy and welcoming atmosphere.

In terms of pricing, Applebee's has been commended for its affordability. Many customers have noted that the restaurant offers great value for money, with generous portions and reasonable prices.

Overall, Applebee's has received positive reviews from our website's users, with customers consistently praising the restaurant's delicious food, friendly service, and affordable prices.

Applebee's In-depth Review

Overall Rating: Applebee's is a popular restaurant chain that offers a satisfying dining experience for customers of all ages. With its diverse menu, friendly service, and affordable prices, it's no wonder why this establishment receives high ratings from its patrons.

Location and Ambiance: Applebee's is conveniently located in various cities, making it easily accessible for diners. The restaurant's cozy and inviting ambiance creates a comfortable atmosphere for both casual and formal occasions.

Menu Variety and Quality: Applebee's menu boasts a wide range of options, catering to different tastes and dietary preferences. From classic American dishes to international flavors, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful combinations.

Service Efficiency and Friendliness: The staff at Applebee's is known for their efficient and friendly service. They are attentive to customers' needs and strive to provide a pleasant dining experience. Whether it's a quick lunch or a leisurely dinner, the service is prompt and accommodating.

Pricing and Value for Money: Applebee's offers affordable prices, providing great value for money. The portion sizes are generous, ensuring that customers leave satisfied without breaking the bank. With frequent promotions and discounts, dining at Applebee's is always a budget-friendly option.

Dietary Options and Special Requests: Applebee's understands the importance of catering to different dietary needs. They offer a variety of vegetarian, gluten-free, and low-calorie options on their menu. The staff is also accommodating when it comes to special requests, ensuring that every customer can enjoy their meal.

Cleanliness and Hygiene: Applebee's maintains a high standard of cleanliness and hygiene. The restaurant is well-maintained, with clean tables, floors, and restrooms. This attention to cleanliness contributes to a pleasant dining experience.

Wait Time and Reservation System: Applebee's strives to minimize wait times for their customers. While reservations are not always necessary, they are recommended during peak hours to ensure a timely seating. The restaurant also offers a call-ahead seating option, allowing customers to reduce their wait time.

Beverage Selection and Bar Service: Applebee's offers a wide selection of beverages, including alcoholic and non-alcoholic options. Their bar service is efficient and the bartenders are knowledgeable in crafting delicious cocktails. Whether you're in the mood for a refreshing mocktail or a handcrafted cocktail, Applebee's has you covered.

Special Promotions and Discounts: Applebee's frequently runs special promotions and discounts, making dining at their establishment even more enticing. From happy hour deals to limited-time offers, customers can enjoy great savings while indulging in their favorite dishes.

Online Ordering and Delivery: Applebee's provides the convenience of online ordering for takeout or delivery. Their user-friendly website allows customers to easily browse the menu, customize their order, and have it delivered to their doorstep. This option is perfect for those who prefer to enjoy Applebee's delicious food in the comfort of their own home.

Customer Feedback and Reviews: Applebee's values customer feedback and reviews. They actively listen to their customers' opinions and strive to improve their services based on the feedback received. This commitment to customer satisfaction is evident in the consistently positive reviews they receive.

Accessibility and Parking: Applebee's ensures accessibility for all customers, including those with disabilities. The restaurant is wheelchair accessible, with ramps and spacious seating areas. Additionally, ample parking is available, making it convenient for customers to dine at Applebee's.

Loyalty Program and Rewards: Applebee's offers a loyalty program that rewards frequent diners. By signing up for their program, customers can earn points for every dollar spent, which can be redeemed for discounts or free meals. This program is a great way to show appreciation to loyal customers.

Social Responsibility and Sustainability Efforts: Applebee's is committed to social responsibility and sustainability. They strive to reduce their environmental impact by implementing eco-friendly practices, such as recycling and energy conservation. Additionally, they support local communities through various charitable initiatives.

Events and Entertainment: Applebee's occasionally hosts events and entertainment, adding an extra element of fun to the dining experience. From live music performances to themed nights, there is always something exciting happening at Applebee's.

Business Hours and Availability: Applebee's has convenient business hours, typically opening for lunch and staying open late into the evening. This allows customers to enjoy their meals at a time that suits their schedule.

Staff Knowledge and Expertise: The staff at Applebee's is knowledgeable about the menu and can provide recommendations based on customers' preferences. They are well-trained and able to answer any questions regarding ingredients or preparation methods.

Accommodations for Families and Children: Applebee's is a family-friendly restaurant, offering accommodations for families and children. They provide high chairs and booster seats for young children, ensuring a comfortable dining experience for the whole family.

Wi-Fi and Technology Facilities: Applebee's offers free Wi-Fi for customers, allowing them to stay connected while dining. Additionally, they provide charging stations for electronic devices, ensuring that customers can conveniently charge their phones or tablets during their visit.

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Contact Applebee's customer service

Phone numbers

+1 (888) 592-7753 +1 (913) 890-0370 More phone numbers

Website

www.applebees.com

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