Apple
reviews and complaints

Screensaver does not work! I cannot choose anything but color and cannot use any screensavers that have been downloaded much less the ones that are already on there!

Not too long ago, Apple had an executive escalation team that would take care of unique consumer issues that could not be resolved through the normal chain of command at their customer service. Now they only have 2 levels of this chain of command. Once the 2nd level is reached, it just starts over again at the 1st level, until the customer is worn out from the runaround and just gives up. I have opened about a dozen cases since 11/1 with Apple. All of them required a phone conversation, average of 45+ minutes each time. While currently traveling in Europe, each call costed me 25 cents per minute for international roaming. These calls to and from customer service have cost me about $200-$300 so far. I wish there was any way that Apple could eventually recognize the amount of time spent by customer and by their paid employees on the same issue, that they would elevate/escalate the issue to someone higher up who has authority to solve the problem.

Here is my issue:

If an iPhone is hacked or altered by a 3rd party in a way it is made unusable, unfixable, and unsellable, AppleCare should be able to cover it's repairs or replacement with the same model iPhone that does not have the same problem. However if the hack is done by a 3rd party, that happens to be a major carrier like T-Mobile, then Apple takes no responsibility. When person buys an iPhone and owns it 100% on day one under no contract and no debt, no carrier shall be allowed to carrier lock the phone. As long as the phone has no debt or contract attached to it, any carrier lock is unjust. Once a customer points that out to the carrier that locked it and to Apple, the carrier shall unlock it. But what happens when the carrier tries to unlock it, and all their efforts every day for 2 weeks fail? Aren't the phones defective then? What happens when the consumer then reports this to FCC and the carrier retaliates by suspending service and blacklisting the phones, with nothing owed on the phones or the service bill?

My 2 iPhone 12 Pro 256Gb phones are defective and dysfunctional now. They were intentionally (hacked) blacklisted as lost/stolen by a 3rd party (T-Mobile) who I had no debt to at the time. Sprint/T-Mobile customer service agrees that since they are listed as lost/stolen, then I am covered by my 360 Protection Plan insurance to fix or replace them. Since they are still in my possession, they are not lost/stolen as Apple agrees. Since I can not use them with any carrier, including T-Mobile USA, nor can I sell them, they should be replaced under AppleCare with phones that do not have this issue. T-Mobile/Sprint does not dispute that I own these phones outright from day 1. T-Mobile/Sprint does not dispute there was no debt owed to them at the time they were blacklisted.

According to AppleCare, they will not replace these useless dysfunctional phones because they could only be replaced with phones that would again be locked to the carrier, thus problem would not be resolved. Since T-Mobile/Sprint has now banned my family for life from their carrier services, then AppleCare has no reason to send phones locked to a carrier that will not allow me to have services. I do not have any phone carrier right now, so my replacement phones should also have no carrier. This also makes it nearly impossible to call the same customer service line and to take callbacks from them.

I know of websites that have cell phone #'s for Apple executives, just like they have for T-Mobile/Sprint leadership. However, after trying this with T-Mobile and being accused of calling executives on their personal phones, I prefer to refrain from that practice. I am a long-time user, supporter, purchasing agent, and promoter of Apple products for 41 years. I wish to stay that way without any chance of them banning me the way the carrier has done. However, it's is difficult to continue supporting them when they no longer support their loyal customers

Since Yesterday 12-12-2021 Account Recovery is asking me to stay 13 days without any ability to access to my account information. I can proof it with any proof that could apply other than the Verification code that should sent to my old phone number which I Have no access to it.
My cell [protected]

Hello I just purchased a Iphone13 mini and found that there were changes made to the siri function

Siri responds with an rude, juvenile grunt when I ask a question.

whoever thought this was a good ideal is beyond my comprehension, it is ridiculously informal bad speaking, and makes me cringe each time I hear it.

Please advise if this can be changed

Anna

Just upgraded my Iphone 7 to an I phone 13 mini

I really am bothered by the Siri changes for example:
When I say "hey siri"
the Iphone grunts much like a uneducated teenager in response

I would like to know If there is anyway to change that response I find it insulting and juvenile.

many thanks
Anna Mydlarz

I purchased a new MacBook Air from my university bookstore that had a scratch on the finish. The bookstore allows return but only if they are unopened and in the original box. How would I know the laptop had damage before I open unless I have x ray vision. I called apple multiple time to ask for a replacement laptop but they kept saying they couldn't do anything cause I bought it from the bookstore. They don't know what customer service is. It's their laptop and it came from apple so I don't see the issue. Anyways they refused to send me a replacement and their warranty and customer protection or whatever doesn't cover "cosmetic damage". That means their warranty is completely useless and I'm stuck with an imperfect product for all the hard earned money I paid. That's a lot of money for a college student. Apple if you don't do something I will annoy your customer service with a million calls a day.

New MacBook Air 13 in ($850)not functioning due to no known cause after 3 months. Contacted "advisers" who basically brushed it off. Became frustrated so I went to ceo and coo with it. At first no response for weeks. Then after mailing 3-4 letters and emailing daily for 3 weeks, an admin assistant contacted me to say that there was nothing that Apple would do other than a repair charge of $450 if interested. I informed them that I had invested $ thousands in Apple products and deserve better service. But this was ineffective and was told to stop emailing the corporate office. I wish they could have at least stated all of this in a Christmas card at least but the card and stamp we're likely not in the budget and may be frowned upon by shareholders. 🤷‍♂️😳

Suggest you reconsider your Black Lives Matter support since they are now boycotting white owned businesses- I think that might be RACIAL! What kind off company supports racial bias ?

Last weekend I purchased a new iPad and on the Apple website it had a promotion for a $100 gift card if you purchased that weekend. I did go ahead and bought the iPad and receive an email the same day with an Apple e-gift card. I claimed the card thinking I got $100 off.

I just received the statement for my Apple Card and saw that I was being billed for the gift card on a 12 month installment at $8.33/month! I called both Apple Card and Apple and finally was told that it wasn't a mistake and that I was being billed!

Unreal! Misleading! Scam!

Apple accessibility tools are extremely inaccessible. They cause stress and frustration for anyone who genuinely needs them. It seems like a feature to make typical life easier despite many people genuinely need them to use the product. It causes me as a individual with ability issues a huge burden and takes away my ability to socialize with others

Please refer to clearly explained details in chat conversation 11/13/21, and follow-up phone call on 11/14/21. Case number is [protected]. This has been extremely stressful and upsetting.

I am writing you as a senior who is less savvy of how phones and computers work than the typical user which adds to the risk level for myself as a consumer . This 'service' is not something I even fully understand; I thought I was signing up to have access to individually make music purchase choises, having no idea that I'd receive extensive credit card charges, over $100. You can check records and see that I did not use this service to download any music. I'd only known I was being charged whether I used it or not.

This situation is similar to the scams of continuous billing where people have unknowingly experienced ongoing charges after trying a magazine. The only billing I continued through Apple Pay was for Sudo, a phone service I needed to communicate with students and family during the height of the COVID pandemic.

For such a wealthy company, you can do better. I hope that Apple will review my case and appropriately refund all of my money since the inception of this "subscription" (Jan 2021). I feel I have been robbed. I am politely asking for a full refund, which is both fair and appropriate in this scenario. Temporarily, I my credit card information will remain on record. In the interest of my safety, I expect I may need to have it expunged from your records.

Less than one year ago, I purchased and received an Apple Watch with the "Solo Loop Braided Band". It is numbered as to size so it fits various size wrists. The salesperson at Apple suggested I purchase it two sizes smaller because they stretch. I purchased a Size 8, rather than a Size 10. It was comfortable for several months. Then, about 6 weeks ago, it started slipping off my wrist, was "sloppy" on my wrist, was actually so loose, it would spin around. Not good, as several Watch features require the Watch to be tight to get good readings (Heart Rate, ECG, O2, etc).

I called Apple support and after several calls, they said there is nothing they could (or would) do. This is unacceptable. The band cost $100. Nothing they can do? Really? That's where it ended.

Case number [protected] - on 10/17/2021. I had previously set up an online appt @ 11:00am to set up my new ipad. Come 10/17/2021 no call from apple, so i texted back to apple on a previous text convo. I was advised by apple that someone would reach out to me... It is already past the appt time. Then i get another text asking if i want to reschedule, i advised no. Then text transferred to different person at apple who also wanted me to reschedule. I advised no and i wanted to speak to a supervisor as i needed to be able to use my new ipad. He advises someone will call me. Get a call supposedly from a supervisor and i advise of my disappointment of how my appt was handled and then the phone goes dead.I text apple back and they tell me that a senior advisor would call me in 10-15 mins. I get another call, i ask if he is a senior advisor he said no. I explained to him the situation and he acknowledged my distain of the appt process. However, he did assist me. The funniest thing about all this is how the apple tech told me that the appt. Process is complex, hiliarous i thought! and that they would refer to me in their notes as a nice person, guess that is code for not being a nice person? i advised that i don't care how i am referred to in the notes. However i am generally a very nice person when not jacked around by apple!

The phone is only two years old but I cannot change the password nor download a free App, namely Fidelity. I keep getting a payment issue and an orange circle and exclamation mark. I was on hold about this for 2.5 hours and it was a complete waste of my time. Then I went to the Apple store at the mall near me and still no response and I had to make an appointment for the next day.

I have had nothing but issues with the iPhone for the last three years. Apple has poor customer service, a poor operating system and is not client oriented at all.

I had zero issues and excellent customer support with all of my Android devices over a 13 year period prior to switching to iPhone, the worst decision ever.

Overpriced and too many glitches,

I am appalled and disgusted with Apple.

An Apple tech supervisor told me to take my MacBook Pro, which is under warranty, to an accredited Apple affiliate store for a new system download. There was supposed to be no charge. This store was a half hour distance away on the freeway. I had to drive back and forth there twice, a total of 2 hours driving. This was Sept. 1, 2021. They ended up charging me $99.00 for the download. Garrison said he would report it, but I have not heard anything, 5 weeks later. I complained to the store, but no reply from them, either.

Also, I asked another Apple tech on chat at the online Apple store to be sure that an adapter I need for my computer is the right size to fit the port. I was recommended one, purchased it (Oct. 1) and after it arrived (Oct. 4) it did not fit with the port on my MacBook. (Thunderbolt to Gigabit Ethernet Adapter)

I would expect the Apple store, off all suppliers, to be knowledgeable about what is compatible with it's own computers.

Apparently this model has a fabric error with the screens. I found out about this 5 months ago when all of a sudden my left side of the phone stopped working. I brought it to Apple genius bar and they advised that many customers who own iPhone X have this issue so they replaced the screen free of charge.
Unfortunately, last month while traveling abroad alone with my 2 babies happened the same thing, but this time it was the full screen that stopped working. I wasn't able to call anyone, not even an EMERGENCY. Such a frightening situation. When I got back to the states I brought it to the apple genius bar and they were not able to help me. They said that last time they fixed it for free and that this time I have to pay for it?!?!?!? Unbelievable! I asked them to do a test so that they can see that there is no damage to the phone but just the screen stopped working. They gave me an attitude and told me to pay for the test.
I have been nothing but loyal to Apple products, owning only iPhones, MacBook Pro, iWatch. This time I am seriously considering to move to Samsung. It has been the worst experience with a phone and customer service in my life. They should replace my phone with a different one that has no faulty screen or they should have more warranty on their fixing an dnot only 3 months. What a joke Apple. Do your thing and resolve the issue.

I've had a hacker for about 5 years. I suspected it
might be a developer. I recent caught a developer logging into my iPhone. Apple is aware of this. I had screen shots to prove this happened. No one has disputed the authenticity of the pictures, Including Apple legal. In fact I was contacted several times by them. They have no interest in removing the suspect/suspects, but they will help me secure my phones. My phones were secure. The developer login from his account, not mine. After I reported it the problems only escalated, Destroying two new iPhones. I never encountered such an unethical business practice. I think everyone should be aware of this. You buy phones for outrageous price and their employees are paid to destroy them. They absolutely know this is happening and all I get is an apology? I will never buy another product from them again. Also, I will never stop pursuing this. They must be held accountable!

I purchased Macbook Air M1 directly from apple on 24th Feb 2021

1) Since the day of purchase my Macbook Air M1 has been giving me trouble in Siri detection and dictation.

Whenever I upgrade MacOS or reboot the device it starts working. Again it stops working after 15days.

2) Since last month, voice thru' earphones have also stopped working.

All complaint details are given below ; Apple till date is unable to find the root cause of issue . Except restart they don't have any solution.

MacBook Air M1
DOP : 24 Feb 2021
Bill Name : Sanjay Mittal

Prob : Siri & Dictation not working (since start) (resolves for 15days if s/w upgrade comes) ; Voice thru earphone not coming (Problem started one month back)

Case ID1 - 12 Mar21- Online Support [protected] - Not resolved

Case ID2- 14 Mar21 - SVC - S/W loaded reset, resolved for 15 days

Case ID3- 14Aug21 - Online Support [protected] - Not resolved

Case ID4 - 21st Aug 2021 - Deposited set at AppleCare Centre Noida Ref ID LXFKDPPCD69V ; till date lying there. They reloaded MacOS and claimed as resolved ; today when i went to collect it ; it's sound is still not coming thru earphones, sometime comes, sometimes delayed by 20sec, then sound on mac will go and will come after 20 sec or won't come

I have recently dropped my ipad off at Mac & PC Docs (for a software issue) who then sent my iPad off to Apple to be fixed. The correspondence from Mac & PC Docs was stating they were waiting for a spare part, then I was told that it was sent to Apple. All of the sudden I received an email from Mac & PC Docs saying that a new iPad was being sent back to them and that I now owed $385! They are saying that there was accidental damage to the unit - there was nothing wrong other than a software issue when I dropped the unit off! How do I know that MAC & PC Doc didn't damage the unit before sending it to Apple? Nobody sent me any documentation to say that this is what is happening and if I would like to go ahead! It is within the 2 years Australian Consumer Warranty. I am not happy to pay $385 for a unit that I did not damage that I sent in for a software issue!?

This is the verbatim letter I sent to Tim Cook exactly 34 days ago via USPS Express Mail, with no response to date.

"Dear Mr. Cook: I am writing to you in exasperation. Nearly 3 months ago, I bought an iPhone through AT&T. In that transaction somehow my Apple passcode disappeared and when I was later asked what it was, I didn't remember it, of course. A two month fiasco ensued involving 3 trips to my local Apple store, 7+ cumulative hours on the phone with escalating levels of Apple 'experts' - all leading to being told yesterday that I need to discontinue all of my Apple devices* for 7 to 10 days in order for an account recovery to take place. As I have my VA medical information and upcoming appointments, daily correspondence, financial activities, etc all on Apple devices I cannot be without Internet connectivity that long. Please advise. Yours truly, Julius L Maurer. *Desktop, laptop, iPads, iPhone, etc, - an Apple customer from IIc on.