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ApartmentRatings.com, a division of Internet Brands, Inc. Customer Service Phone, Email, Contacts
ApartmentRatings.com, a division of Internet Brands, Inc.
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ApartmentRatings.com, a division of Internet Brands, Inc.
reviews & complaints

1 5 2 1 ApartmentRatings.com, a division of Internet Brands, Inc.
ApartmentRatings.com, a division of Internet Brands, Inc. Customer Support Very Poor
0 Resolved
2 Unresolved
0% of 2 complaints were resolved
The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 2 complaints were resolved
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4:42 pm EST
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ApartmentRatings.com, a division of Internet Brands, Inc. Extorting money from business owners

All review sites have an option to claim your business listing; correct it if there is inaccurate information; and respond to reviews WITHOUT requiring you to pay a fee. But ApartmentRatings.com owned by internetbrands.com will not allow you to claim your business listing unless you pay a fee upfront. And when you email or call them, no one answers the phone or responds to emails. What they are doing to businesses is simply extortion, holding them hostage ... forcing them to pay up to try and gain control of their online reputation. Horrible, horrible and dishonest business practice.

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12:49 am EST
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ApartmentRatings.com, a division of Internet Brands, Inc. Bad management

I moved out after living in 4 different apartments over a 5 year period. I never had a move in inspection or move out inspection in any of the apartments and always received my security deposits back. Suddenly Sandy and Anthony are Puerto Ricans in charge and as I vacated my last rental here, I was charged with "Damages". Things that were there when they rented me the place. I had already moved out 15 days before the end of the lease to get the grandkid registered in another school district and didn't do a walk through with them. Something I've never had to do with any of the other apartments here and left the place in good clean condition and faith. Suddenly, everything is my fault. The hole in the wall that exists in all the apartments is an old cable box installation. The cover plate fell off, I left it that way and they did fix it by putting a cover plate back over it. Now wanting to charge me $75.00 for a "hole in the wall". There was a hole in the bedroom door that they previously covered with one of those circular plates used on walls behind a door knob. It fell off and they want to charge me $150.00 to replace a door that had "hole in door". Yet my son and his roomate live in another apartment that has a punch hole in the door that was badly patched with plaster and not even painted that they REFUSE to replace. Seems pretty discretionary in what they will fix and what they will charge for after you've moved out.
I pointed all this out to them and they turned it over to collections. Additionally they sent a falsified receipt from a resurfacing of the kitchen counter tops dated 8 days after the current resident moved in and claiming that the tub and tiles were resurfaced. I went back to my old apartment and explained to the lady that I used to live here and produced the receipt Aimco had charged against me concerning the "resurfacing". The tub and tiles were the same as when I lived there. A complete falsification and lie from the management team. I am going to have a member of the Seminole County Sheriffs office come and swear his written report that the tub and tiles he is viewing equals the picture I will present to him and then take this info to the office and Aimco and NCC business collections to see how far they are willing to go with this fradulant claim against me. I'll keep you posted. DO Not rent in an AIMCO apartment. You WILL be screwed.

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MsCrisp
Fern Park, US
Jun 05, 2012 3:42 pm EDT

I have been a resident for 8 years with Regency oaks. Not by choice! My water bill is 273$ a month light bill 350$ a month. I have termites, ants, roaches and spiders and not to mention MOLD!. The management sucks and refuses to allow me and my 3 kids to transfer apartments! The complex is not kid friendly at all. They complain about kids playing outside. The park is nasty drugs, condoms and glass everywhere. They took down the basketball court turned it into a dog park. But they are not pet friendly either so that made no sense. The pools are dirty all summer long and closed about 95% of the summer but open all winter. The laundry room is nasty and good luck trying to find a dryer that actually dries. I can continue a longgg list of negative things to say but I am over the stress and headaches!

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3timesstolen
, US
Jan 14, 2012 10:07 pm EST
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Yeah ive lived here for about 9 months and in that time ive had nothing but problems. Roaches everywhere security lights that dont come on when they are supposed to and best of all my car stolen not once but 3 times from a "secure" parking lot and office staff tell me oh I am so sorry we will get right on that and report it and someone will call you back to get more information. Well that never happens. Ive now had to have my steering column rebuilt 3 times at my expense $450 plus each time. Im over this I will be so glad when my lease is up and I can get away from the worst apts ive ever lived in.

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mightyone
Fern Park, US
Feb 19, 2011 3:34 pm EST
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well i contacted the main aimco and told them i seek a attorney for glass in the pool cutting my foot and i have 2 witnesses to it! about pitbull dogs here and drugs and beer bottles broke all over the pool area and in the pools! and how the pools water over flow and we the tenants get charged for it!

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mightyone
Fern Park, US
Feb 19, 2011 3:29 pm EST
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i agree i was told your not aloud to have pit bull dogs yet i see about 12 of them and the other day i was swimming in the pool and beer glass cut the bottom of my foot bad so now im talking to attorney about sueing them! aimco sucks and another thing is that there maintance guys do half ### jobs and never fix the problem ive been here a year and the pools leak water and water bills are to high about 120.00 a month and sandra the manager is very unhelpful! i cant wait to move get the hell outta this place so many drug dealers here and stuff gets stolen off your porch and cars broke into and the weird thing about it is that ther is a deputy sheriff man who lives here! go figure!

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Bad management
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i agree i was told your not aloud to have pit bull dogs yet i see...

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