AOL
reviews and complaints

we have canceled AOL for the last 5 plus years but for whatever reason i have been billed $29.99 for the last 5 plus years, it was on auto pay on my credit card, we are basically getting charged for services that we did not receive

AOL is holding my email for ransom. They locked it yesterday and when I call, they tell me they can't fix it unless I pay $15 per month for the email account technical service. Is it legal to hold email for ransom?

I called in on September 29, 2020. I was trying to cancel a product on my account. The tech told me he could not cancel a portion off the account. The portion was Life lock. Then on October 09, 2020. The life lock was cancel. I called in and spoke to Mel he protended to try and help me then he just hung up. I called back and spoke to another person. I told her I wanted to speak to someone about a complaint. She asked me what was the complaint. she began to ask questions that I wanted to cancel my account. I have been an AOL member for a long time. I want to report this type of behavior

Customer service sucks. I have been trying to get through all day, at one time I was on hold for over 1 hour. It either disconnects or no one answers. Dump this company as fast as you can. My mail has not been routed to my desk top as it has beeen for over 10 years. Tech support is non existent, . My last call went to billing even tho I pushed the correct phone button fortech support. These people are worthless!

i am having serious problem swith aol them deleting emails at will and not being able to get onto their site to change password. wheni try it myself they shut down all my email for 3 days so i know not to do this myself. i was on hold iwth them for 6 hours and straight hang ups, no help, no transfer to tech support. this is crazy. as soon as i figure out how to get a different email account i will!

No matter what I write you reject it. I am well within the guidelines. You had an article about Kayleigh McEnany getting covid. My comment was "I wish her a speedy recovery" and you rejected my comment. Just proves that its not your guidelines that are rejecting my comments. EXPLAIN PLEASE. This is not a guidelines issue it is an AOL issue. "I wish her a speedy recovery" could in no way bot meet community guidelines.

Wondering why AOL constantly reports only negatives on the President?
It's very obvious there is a bias to your reporting in Ads, Featured Articles,
Announcements and Messages. Very disappointed there cannot be more balanced reporting. It appears AOL has become just like all of the other main stream media outlets.

What is my complaint? Just look at your news feed - that is enough to make anyone complain. Celebrity gossip - slamming the united states of america - idolizing obamma - ignoring our war heroes - celebrating the destruction of americal by protestors - my list of complaints could fill this page. What happened to aol? Garbage content. I have had my e-mail names for as long as aol has been around - it is tempting to cancel them all and redirect to another web page that doesn't slant everything. I am ashamed everytime I have to give someone my e-mail address - you people are run by a morass of [censored]s...

I have been a customer of AOL since 1985. 1985..probably more years than most of the people working at AOL have in their age. I am disappointed and darn mad how AOL slants news stories to the left against our President. Just Plain Wrong. If you can't tell a news story truthfully, then STOP telling the news in a biased way. WE ARE TIRED OF YOUR LIES!

Their editing is one sided. I got a comment blocked because I used the word "hell" which is in the Bible. I also got blocked for using the word "dung". They recently blocked me, took away my points, & allowed me back with zero points, punishing me for language that is allowed in news papers. There are tons of Trump plants that use nasty comments. Not necessarily a vile word, but a phrase that is disgusting but they seem to allow that. Big Brother is Watching. This just happened yesterday 7-21-20.

I want AOL to have specific rules they block instead of a vague comment about blocking any undesirable comments. I want to see a specific list of what they will block, i.e. swear words, attacking someone, telling things that are obviously not true.

I stopped payment to AOL and sent an email to AOL canceling my service, in May/2020 I received a invoice from AOL, I sent an email saying I know longer used the service.
Yesterday 7/7/2020 I received an invoice for $159.96, I called the number on the invoice and spoke with a supervisor who said he could see that I had cancelled the payment but I did not go through the AOL cancellation process.
If you look at my account #[protected] you will see that the account was never used after the final payment in January 2020

I reluctantly paid 50% of the invoice, $79.98, and I must say that after being with AOL for over 25 years and never ever making a late payment or missing a payment I feel its a little cheap for AOL to be so inflexible.

Complaining for the third time today about the redirection trickery that AOL employs when it's subscribers are reading the different daily news feeds and stories of interest. The way that AOL has positioned stories is that it provides a small amount of content per page, then the subscriber has to hit a "continue" bar to proceed with the next story page. AOL has programmed the "continue" bar to move so that when one hit's the continue bar, somehow you've clicked upon an advertisers ad which redirects you to that advertiser's site.

The first problematic issue is that you cannot return back to the story being read, but are returned to the cover news feed of the story one was reading. Then you would have to scroll through the AOL minefield of potentially clicking on an advertisers site before getting back to where the redirection happened in the first place. Every time you click continue there is the chance of the "accidental" (on-purpose) redirection to an advertisers site. This is total [censored] and is infuriatingly appalling. I am a multi-decade AOL subscriber but this AOL redirection trickery to advertiser sites is causing me to strongly consider subscribing to another mail service.
Question, is there a level of Membership / subscribership that does not subject people to this BS scheme that AOL employs?

For the past 2 to 3 months there have been many complaints regarding the rejection of comments to articles on AOL. Never had the problem until recently. It seems no matter what I comment on, it is quickly rejected as no being in line with "community guidelines". I have reviewed those guidelines many times, and can't see where I am in violation. Many of the posted comments are inflammatory and clearly violate their "community guidelines", but no matter how carefully I word my comments, they are rejected. When I attempt to question the (for lack of a better word) moderators as to the problem, all I get is another rejection message. I would like to know if I, along with many other posters have been flagged from making comments on their site.

I am soooo disgusted with aol I need to find an alternative. The amount of advertising on each page is disgusting. One can't even finish reading anything
Without a million next page next page. Half the time it takes you to the wrong page anyway. And... Although dr. Gundry is probably paying you a lot of money... I'm sick of seeing his face all over aol.

I started with aol many years ago and enjoyed the stories that went with it. But now... It's ridiculous. Too many interruptions and advertising. I have a tremendous e mail roster and just have to figure out how to change it to g mail.
Sorry, guys... It's just to frustrating to handle.

05/24/20: my comment on the news story: "there aren't enough critics of the president in or own country? We're now seeking out has-been foreign leaders to voice this criticism - as long as it agrees with the mantra of mainstream media." rejected. I then deleted the phrase beginning with "as long..." they rejected the revised version, too.

I have had an AOL email address for a long time. I am tired of the constant negative headlines and articles that are relentless on republicans. I can't remove these headlines from my email page. These are not ads they are attacks on Republican on a constant basis. I will soon find an email provider without this bias if this doesn't stop. Obviously AOL believes their users are idiot's and does not want to be in business anymore (do you know how many people ask me if AOL is still being used). They will get their wish soon!

I am very tired of opening my aol account and seeing nothing but false statements about trump. I don't know the reason he is trying to save us. What don't you understand about that. I hope you people get a socialist president and understand the ramifications.

Trump is trying to save america and not giving money to illegal aliens.

I have been in the health care industry for over 40 years. The american people have little rights. We had to provide free service to illegals that americans were paying for. What is wrong with this picture. If you want this take money out of your tax payer dollars and let them live with you.

I have many friends in several categories of Facebook. I had always deleted spam without looking at it. I had noticed that I had no Facebook messages in the IN BOX. My inbox has a lot of what I would call junk mail from people who clam to be doctors trying to sell expensive products.political junk from liberals and others. That should be spam becauseI get about 100 messages a day. A few weeks ago I decided to see what was in spam and discovered to my shock that all my Facebook messages were in spam. I never gave permission for that and I want all Facebook back in the IN BOX where it belongs. I now need to move them out of spam and into in box every day

I've been with AOL for well over 15yrs. I was happy with the service, no issues. Over the last year, not only has the service gotten very slow, but everytime someone sent me an email with a link or attachment of any kind, I wasn't able to open it! I always had to forward my mail to another account to open my attachments. Tonight I tried to access my account and it wouldn't let me because they say there's suspicious activity, which of course they couldn't verify what that activity would be. I had an old phone number from several years ago that I no longer had. So I called tech support, but they wouldn't even do anything to help because I didn't have an updated phone number. I wasn't even given the opportunity to verify my account through a recovery email, or security questions. These people are USELESS. Now I've got important emails I can't access because some tech decided that there's been suspicious activity on my account. This is BS, after 15yrs with AOL, this is a disaster and a disgrace. I will be telling as many people as possible about their awful service. What an appalling way to treat a long time customer. I plan to complain to management or whoever I can find to resolve this issue. I don't believe for one minute that my account can't be restored, they just won't.

I published my real first name when commenting on a news story and the moderator without my permission renamed me CynaCorn. How dare they rename me. I gave NO permission for this type of behavior. Date was January 2, 2020. Desirable solution is for AOL to refrain from changing my identity or I will consider taking this to the FCC. Their interference is not welcome and is quite insulting. I pay for AOL and they have NO right to change my identity. If it happens again, I will file a complaint with the FCC.