The complaint has been investigated and
resolved to the customer's satisfaction
Angie's Shampoo & ShaveDiscriminatory pricing


Angie's Shampoo & Shave runs a poor business establishment when it comes to

pricing based on "case by case".

I have a senior Maltese dog with hypothyroidism. As any pet parent knows, over 80% of hypothyroid dogs show some

kind of skin abnormality such as hairloss (in this case). My poor little 9lb dog has basically no hair on his back,

sides, stomach, etc. Only his arms/legs and head have thin hair.

They did NOT have to comb out thick fur, knots, matting, etc. While bathing, nail trimming is included, we opted for

the grinding/smoothing of the nails so he doesn't scratch his skin raw and asked to just "check on him" like any

"normal" so-called professional groomer would do as this is "part of their job"!

They ended up quoting us up to $75 for him "after we had to call back for price" and we paid $65! Angie herself did

a so-called "investigation" when asked about the high price for such a little bald dog and called me back saying the

required extra care was why. What care!? The turn of the groomer's head to see he's ok and didn't scratch himself

raw? He didn't get one-on-one dog sitting while there nor received time spent with a groomer after he was done. SO

again, Angie cannot communicate properly about the price and what extra care there was.

I highly doubt they have experience dealing with intelligent clients/customers and so-called dog show dogs like my

groomer in NYC does. Angie's has a poor way of defining "extra care". I didn't know it costs extra to check your

dogs to make sure they're ok which induces the bill. As a professional groomer, this should be part of their whole

business motto, not a chance to be greedy and scrape up extra money just because a pet parent asked to check on him.

Oh and keep in mind, as a first time nervous customer, that was also said to me! This and all of the above is very discriminatory.

Interesting how irrelevant this is in regards to the price when communicated with them. They have yet

to give me a "real" answer. Additionally, as mentioned to Angie herself, this should have been communicated if this is what they deem as extra care, not a make up excuse to charge extra. Bottom line is that they should communicated that this would be extra if this was the case. Very greedy women there!



  • Ri
    Riki&Tegan Jul 16, 2009

    I have been taking my dogs to Angie's for almost 10 years after discovering physical abuse to my first dog at the hands of another groomer/owner in the Coatesville area, whom has since closed down. Angie, and her professional groomer Dana, have always been accommodating, caring, and very professional to me and toward my dogs. Since both women have been, and continue to be involved in showing their own dogs as well as showing for other owners, their grooming services have always been exemplary and their charges, fair. While boarding, the dogs always receive one-on-one time for walks and outside exercise. They also get playtime with other dogs in a large play area if they're socialized and friendly. Otherwise, they get to play in the play area with a sitter if they don't play well with others. My sister also boards and grooms her dog there, and has had nothing but positive experiences. Her dog was boarded after surgery, and they iced his leg several times a day to prevent swelling, bought him chicken to entice him to eat, and he slept in the bed with the overnight sitters. If this doesn't say that these people truly care about dogs, then I don't know what would convince this complaintant otherwise. I would highly recommend Angie to anyone in the area and have done so in the past. I've never misunderstood Angie, as she's always been very clear about the charges my dogs would incur for the services requested.

    1 Votes

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