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Andhra Pradesh State Road Transport Corporation [APSRTC]
Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Service Phone, Email, Contacts

Andhra Pradesh State Road Transport Corporation [APSRTC]
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www.apsrtconline.in
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1.4 137 Reviews

How responsive is Andhra Pradesh State Road Transport Corporation [APSRTC]'s customer service?

13 Resolved
124 Unresolved
Very poor 🤒
We don't know much about how Andhra Pradesh State Road Transport Corporation [APSRTC] handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Andhra Pradesh State Road Transport Corporation [APSRTC] and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews and complaints 137

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R
3:55 am EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] I am complaining about bus driver

As today 29-11-2021 at morning 7.30am the bus has not stoped at the stop even though the bus is not full.please stop the bus at stops many students are effecting
The bus number is AP29Z 3733.i don't know the name of driver.please take severe action to the driver.and please give sufficient buses to our locality.

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10:21 am EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] I am complaining about bus driver words

He is misfiring when i stepin in to the bus he is not using good words with us.

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6:24 am EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] Reckless bus driver

Dear respected,
Sir/ madam
Its a sincere request to take action on bus express bus driver(AP27TX8559) for stopping the bus on prakasham varadhi .literally i would have pulled the driver out of the bus ..as my own vehicle would nearly hit ur APSRTC due to the bus driver stopping all of the sudden on the bridge ..so i kindly request you to take proper action on such driver . And i am very concerned on passegers inside the bus.

Thank you
Regards
Kiran

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7:12 pm EST

Andhra Pradesh State Road Transport Corporation [APSRTC] Bus driving ( slow driving ) sleeping

No difference
Palle velugu
I travelled AP27Z0161
Driver was sleeping.
He was not maintain minimum speed.
He was sleeping
Sunday 12 september 2021. 11:00 am vjwda to chirala express.
Worest driving.
Worest driver.
He dont know difference b/w palle velugu vs express.
Plz conduct tution class for him
Waste fellooow

Desired outcome: He not suitable for this job.

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K
9:46 am EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] Bus driver rash driving just miss the accident how to responsabilite

Bus driver rash driving just miss the acedent how to responsbulit
Date : 09-09-2021
Time : 6.15pm
BUS NO : AP05Z 5002
Accident place RAMACHANDRAPURAM ANDHRA PRADESH
Place : pasalapudi near petrol bunk
Pleasa action the bus driver

Please imideat action

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12:09 am EST

Andhra Pradesh State Road Transport Corporation [APSRTC] I am going to file a case against the lady- COND NO: 753071 with Defamation suit) BUS NO: AP11Z 6162

Respected sir/ Madam,

I am a passenger who used a public transport on this morning i.e. 18-03-21, at VSKP(Jagdamba-RamaTalkies). And the lady blamed me on behalf on another person who left the bus and i raised my voice regarding that then she started shouting and used very disgusting words which i never heard. Bus no: AP11Z6162
Cond no:753071

Desired outcome: She should Apologize

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2:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Andhra Pradesh State Road Transport Corporation [APSRTC] Apsrtc driver reckless driving

The driver of the apsrtc bus which travells from kadiri to rayachoty is talking on phone while driving. It shows how he irresponsible to his job and also he is not even care for the public who travelled in the bus. Even with the heavy crowd due to festival he is talking on phone continuously. Please take action on him. Bus number is AP04TX7726. SC NO:812

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6:04 pm EST

Andhra Pradesh State Road Transport Corporation [APSRTC] Loud speaker sound for shop peoples

Madhanapalli, Chittoor district. RTC bus stand, shop peoples using more speaker sound. Please manage the shop people. Keep them less sound. Passengers are suffering a lot. They are using early morning 3 o clock on words.

I already reduce the speaker sound. They are not ready to reduce. Please help us this issue for passengers comfortable. So that we are happy.

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9:12 pm EST

Andhra Pradesh State Road Transport Corporation [APSRTC] early departure than scheduled

there is a bus from machilipatnam to avanigadda
it's scheduled time to start at machilipatnam is 7.30 am
to catch the bus I came to the station at 7.19.
there is no bus and it is informed that the stated bus already left the station. the bus number is 1787
I myself have to attend a class at avanigadda at 9 am
next bus is scheduled at 7.45 am by which I couldn'treach the destination in time
now I am waiting in the next bus with num 6539
Plz take necessary action

thanking you sir
murali krishna Bade
[protected]

Desired outcome: it should not be done in future

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5:09 pm EST

Andhra Pradesh State Road Transport Corporation [APSRTC] Over speed

Respected sir,

I am traveling form Visakhapatnam to Eluru. Bus driver driving the bus with over speed.. when i asked about it conductor argued with me and he gave ruthless answer.. so kindly take necessary action against him as early as possible.

Desired outcome: Please Counselling them

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1:00 pm EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] Late departure

6756 bellary /nlr service is too late at today almost 1 hr ...

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9:08 am EST

Andhra Pradesh State Road Transport Corporation [APSRTC] Irresponsible behavior towards passengers

Time of incident :6:30pm
Date 17 nov 2020
The driver and the ticket guy allowed some guys to travel in the bus from the midway..
They were not wearing masks and were careless
The bus was full and even in such a situation where the covid cases are increasing rapidly... Allowing such an action will be punishable...

When asked, the ticket guy responded that it's late and the people will be stuck...
I can't understand how can someone be stuck at 6:30pm in vizag when the buses run till 11:0pm

If you people want to run a business by risking life's... Then sorry.. But you are nothing but a threat to life...

Kindly take action as soon as possible and make sure this won't repeat...

Thank you..

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8:28 pm EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] Bus service

Hi...I have booked a bus from ramachandrapuram to Vijayawada bus station. The bus should reach Vijayawada by 12 pm. But the bus reached Vijayawada bus station by 1:20 pm.I missed the connecting bus to bangalore. I need refund for my connecting bus

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10:37 pm EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] Apsrtc bus driver

Here iam writing to inform u that my parents travelled from jammalamadugu to lingampally in Apstrc service no:- 6176 on date of 13-03-2020 as they have luggage of 25 kgs rice packet and 25 kgs of Dall, insted of giving ticket driver took extra money of RS 100 to his pocket. As my parents are not aware that the driver has to give ticket. When they reached home I came to know that the driver has not given ticket.
Please take severe action on such kind of corrupted people.
Ticket no:- [protected] and one more ticket
Ticket no:- [protected]

Your faithfully,
Venkata subbareddy
[protected].

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4:49 pm EST

Andhra Pradesh State Road Transport Corporation [APSRTC] bus driver rude behavior

My name is varun and am from kurnool. On 22-12-2019, I am waiting for bus to kadapa, amaravati bus service number 47003 came to kurnool platform. The bus driver is so rude that he didn't let me in to the bus. While I was trying to get in, he said he didn't want to get me in because my destination is kadapa. And his language is so bad, and it hurts. He uses language that curses my mother and sister. It's not the way to treat a passanger.

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2:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Andhra Pradesh State Road Transport Corporation [APSRTC] theft of travel bag

I lost my VIP travel bag containing my belongings at APSRTC Tirupati Bus Stand on 18-12-2019 while waiting on platform sitting on a bench in front of KSRTC Airavat Bus to Bengaluru (KA57F984 ) to which I was to board (trip no, 1705TPTBNG) to depart at 17.0 hrs. Someone stole my bag which I kept on the ground near me between 16.30 to 16.45 hrs. Efforts made by me and my two sisters to locate the bag around did not yield results. There seem to be no security personnel around and our queries with Depot staff sitting in front of desks on the platform did not help me, They could not guide me to trace the bag bag and gave vague answers, saying that it happens regularly, I heard that the Police station is little away from the spot and I could not venture to go there being three ladies and also I have to get back to Bangalore by the 17.05 hrs bus though they waited for me for some time. Hope some CC TV shots might help to to catch the thief and recover my bag and belongings. I request the APSRTC to take a lead and arrange to recover the bag. It is appalling such things are happening in spite of modern technologies installed in the key transit centre of the most important pilgrim Centre in the country and the world as well. The bag contains dresses toiletries gifts etc few Xerox documents etc worth Rs, 40000/-: Dr Pratima Rao, [protected], [protected]@yahoo.com

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12:47 am EST

Andhra Pradesh State Road Transport Corporation [APSRTC] local buses

This is regarding a local RTC bus bus no for your reference is AP11Z6395. This incident took place on 18.11.2019 in 28 metro bus. I boarded my bus at Railway new colony even though conductor saw me clearly she considered me as if I boarded at RTC complex and levied a charge of 20 rupees where as the original fare is 15 rupees. While asked about it she shouted recklessly. And the bus stopped at a place for the personal work of driver and conductor for 20mins. Some buses are not even stopping at a request stop like Simhadri hospital, even if being requested. what is the purpose of a request stop when it cannot be considered as a stop by driver and conductor. This is so reckless of RTC now a days autoes are far better than buses because they won't charge recklessly and never shows attitude or their personal frustrations.

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10:20 pm EST
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Andhra Pradesh State Road Transport Corporation [APSRTC] mobile phone oneplus

I lost my android phone. I get out of the bus last at tirupati.. I checked my phone before 1 hour.. And after stepping out of bus I realized my phone is not with me.. Immediately I found the bus within 10 min but I could not find my phone.. The prsn who has stolen my phn switched off the phone.. N please help me to get the phone because I have very important information in it which is related to my job and career.. I just hope you will go through this issue and will get it to me.. My missing contact [protected]..

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Update by Pravin9550
Nov 08, 2019 10:23 pm EST

Sir the bus service number 3920 m visiting Vijayawada to tirupati and lost phone one pluse mobil number is [protected] before out of bus I hundred present doubt on cunducter pls do enquiry as possible

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12:03 am EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] apsrtc service, bus driver behavior, did not board the bus

I waited for the bus since 6 at kphb colony... I have booked this ticket from abhibus. The bus is supposed to come at 7...i kept waiting but the bus didn't come... I tried calling the driver but the call didn't connect due to issues with drivers mobile. The driver mobile number is 7801053333 . Around 7:30 I called to abhibus customer service and enquired about the bus they told tht it is near Miyapur crossroads. I kept waiting and it became 8:20 and yet the bus didn't arrive yet . I again called back to the abhibus customer service and they informed that the bus is near ameerpet. I asked them to connect me to the driver... They took some time ND connected to the driver. I asked the driver to waittheir for few minutes. I will come.. He didn't wait rather he spoke harshly... Around later in the night at 9, I didn't even find nay bus to visakhapatnam from vizag. There were no vacancies... I didn't not even get. Call from the driver tht the bus his arrived... I kept waiting their for 2 hours without moving. ... This happened not only for me.. Along with me there was even other Co traveller who was waiting for a bus to rajamundry. Same is the case with her. I booked this ticket for 1200. I want my money to be refunded, I suffered the whole night because of this

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11:59 am EDT

Andhra Pradesh State Road Transport Corporation [APSRTC] ticket cancellation & refund

We tried to cancel the below ticket before 4.5 hrs journey. But it was not allowed us to cancel the ticket. We have been following them up since that time but no reply from them. [protected] is also useless and tests our patience. The ticket details are as follows.
Ticket No : [protected] Uid Number : 7498
Service Code/Name : 2854 / GGVT - KKD Service Category: SUPLUX
From : VIJAYAWADA To : KAKINADA
Pickup Point : VIJAYAWADA Date of Journey : 10-Oct-2019
Pickup Point Adress PANDIT NEHRU BUS STATION, VIJAYAWADA [protected] Depart On : 10-Oct-2019 02:40
No. of Seats : 4 ( Adults: 4 Children: 0 ) Arrival On : 10-Oct-2019 08:15
Platform No : Start Time at Origin : 09-Oct-2019 00:00 10:45Hrs
OB Ref. No : [protected] Bank Name : HDFC FSS
-Devudu
-Ph:[protected], [protected]

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Phone number

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www.apsrtconline.in

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