Andersen Windows & Doors / screened hinged patio door

One year ago we purchased a 6000.00 dollar patio Anderson rear door . The screened hinged door that came with the patio doors immediately fell apart . Hinges came off, handle fell off, screen sagged . This was very disappointing for a brand new door . Anderson sent a technician to replace and install a new one . One month later same exact problem even worse . Anderson is now not standing by their product and wants no part of this on going problem . Not concerned nor cares how to solve it . They basically said your life time warranty is void after a month old . We are in the process of financially having to spend for a screen door custom . We are shocked that Anderson is not making good for a screen door that continually falls apart . We will not be purchasing any Anderson products again and will not be recommending their product to family or friends . With this complaint we are still hoping someone will reach out to us from Anderson . All senior Anderson technicians have disregarded our complaint and told us we are finically responsible for getting a screen door that works and lasts .

Aug 13, 2019

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