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1.4 200 Reviews

Ancestry Complaints Summary

17 Resolved
150 Unresolved
Our verdict: With Ancestry's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ancestry reviews & complaints 200

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Newest Ancestry reviews & complaints

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10:55 pm EST
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Ancestry Cancelling membership/asking for my refund I was promised.

I called to cancel my Ancestry membership on November 29th 2022. The following day, Ancestry then charged my credit card, $180.63. I have called everyday since and talked with numerous customer service agents to no avail. They have a scrip they follow and they ask is everything concerning your account current. I was promised on November 30th, I would receive my refund. This isn't true and was told by each sales associate, I would indeed be getting my money back. After 7 days, I'm filing my complaint with the company and I would like my money back.

Desired outcome: Please send my refund.

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12:18 pm EST
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Ancestry Membership Cancellation

I cancelled my membership 6 months ago. Even when on the website, and it said INACTIVE.

Never received an email saying that my subscription was going to be renewed. Today I received a charge for $187 for renewel.

Immediately called them to ask for a refund.. They will not give me a refund. I said you can look at my account, it had not been used for last 6 months... there response is:

Unfortunately we are unable to refund renewals once they have gone through. Usage is not an exception to this policy I am afraid. It is cancelled and you will not be charged again.

If my account wasn't renew at the last 6 month renewal, how can I have a subscription renewal at 3 months?

Very upset.

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7:54 am EDT
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Ancestry Product support data loss

I am a disabled veteran that struggles each day with pain. I mistakenly removed a key link in a tree. I immediately contacted support by Live Chat and asked a very specific question, “Can a tree be recovered to the prior day? Is there a BACKUP of my account?

Can the tree going back to the 1700s be restored. Three customer support employees ran me around in circles for over an hour. Finally, I was told that no such restoration is possible. I am heart broken that over a year’s research and legacy to my children is lost forever because of one mistake. I asked for a corporate phone number and was told that violated their privacy standards. I then signed off.

Now I find (from your website) that they will charge me $25 to cancel my account.

Desired outcome: Restoration of Tree to complete content of November 2, 2022

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5:10 pm EDT

Ancestry Ancestry's Facebook Ad for a DNA Kit plus a free 3-month Membership for $60.

I have to tell you, I just had a horrible experience with Ancestry regarding a Facebook ad. I attempted to purchase the offer for two people for gifts, I was charged $132.90 total for the two, however, they tell me I will only receive two DNA kits and they will NOT include the advertised free 3-month memberships.

The Facebook Advertisement states that for $60, I can receive a DNA Kit plus a free 3-month membership.

They tell me the free memberships cannot be included to another person, that the free membership is only for me and that it says this in their ad. This is not stated anywhere in their ad. This is false advertisement, as far as I am concerned.

Sincerely,

Pat McCurdy

Desired outcome: I wish to have two of the DNA Kit offers, to include the 3-month free memberships OR to be reimburse the full $132.90, which I was charged.

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12:42 pm EDT
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Ancestry Racial misclassification purposes

You are intentionally misclassifying those Americans who have been here for generations as "African Americans" PLEASE STOP IT! IF this continues, I will cease to use your platform to determine my lineage. These people did NOT come from Africa and you know this. Please stop pushing your agenda!

I do not need to write a book to let you know that this is extremely troubling to me and I'm sure others who are trying to use facts to determine who their ancestors are. Please stop trying to push forward your agenda that all people are from africa. It is simply not true.

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calthrope
, US
Dec 28, 2022 8:01 pm EST

I think there is deliberate mislabeling. This is to serve alternative purposes.

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8:17 am EDT

Ancestry Times Stated on the website are a straight up LIE

The web site says they should receive your sample within 5 weeks. So I contact them, after their auto reply thing sent me to a info page that no longer exists! The lady I spoke to told me it can take up to 40 business days... That is 8 weeks to receive the sample NOT the 5 their web site says everywhere! That straight up breaks Australian Consumer Laws and it's not a postage issue as if the staff know this there is no reason it can not be on the web page!

Meanwhile your free access to the tools is running out as you have no results.

WHAT A SCAM!

Desired outcome: to get what I paid for and get the full trial time

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1:57 pm EDT
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Ancestry Cancellation fee

I canceled my subscription today and learned, just as I canceled, that there is a $25 "cancellation fee."

There was no warning that there would be a cancelation fee, nor is there any explanation of why a fee is being charged.

There is no way to contact anyone except by chat for technical support.

The email confirming my cancellation doesn't mention the fee (screenshot below).

When I went to "cancel my membership (screenshot below)" there was no mention of a fee to cancel.

Desired outcome: I'd like my cancellation fee refunded.

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11:57 pm EDT

Ancestry Cannot Unsubscribe

Your site is very manipulative when it come to customers trying to unsubscribe

Everytime you follow the cancel instructions - you end up back in the same place.

I joined in early July2022 - my iphone email number is [protected]@icloud.com

and my home email is [protected]@gmail.com

Deductions come out of my Nab credit card ending in 9469 with this number on statement - [protected]

Michael Purcell

Desired outcome: Cancel my subscription - Mick Purcell

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4:52 pm EDT

Ancestry express delivery service order number [protected]

I ordered a kit on August 23rd and paid for express shipping of $34.99, which stated it would take 2 days. It is now August 30th, and shipment details say it will be delivered on September 1st. I would like my expedited shipping costs reimbursed please as it has been well beyond 2 days.

Lisa Pelletier

921 Elphinstone Street

Regina, SK S4T 3L7

[protected]

Desired outcome: I would like reimbursement for the express shipping costs.

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3:33 pm EDT
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Ancestry Messaging follow up

When we make a message to someone in the messaging center on ancestry, they don't give a notice to the person to who we ask a question.

It's been a month that I try to reach a first cousin to have some answers and that person is not checking in often to check her messages on Ancestry. I called to suggest Ancestry that they should send an email to that person so she can have the info that she have a message to read on Ancestry. That is the way My Heritage is working and that is a good way.

So I don't understand that Ancestry don't want to send a notice by email. They have the possibility to do so because when we have a dna match to explore the send un a notice on our email adress.

Michel

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8:51 am EDT
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Ancestry Privacy

I received several messages from a woman named Judy Braswell who was looking to find the DNA of her biological father. She messaged my daughters and me via different forms of communication, ancestry.com and facebook which I feel to be harassment. She claimed that through my daughters DNA she was a cousin once removed and believed that her biological father could have been my mothers father as well. She stated that it was public record that her father had two children, one of which was my mother, and his wife died and gave the children to his brother to raise. As far as I knew my mother was an only child and this information was a shock to me. She was saying that my grandmother was not my mothers biological mother. I have no idea how you could possibly find this information through public records since she was stating that the biological father handed the kids to his brother to raise, no legal adoption took place.

Regardless of all of this, which was too much information for me, I don't see how this type of communication is legal through your website. It is definitely a violation of my privacy.

Desired outcome: This woman needs to be banned from this website.

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3:21 pm EDT
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Ancestry Cannot recover 20 year old account because no access to old email and don't remember the last password I used

I want to transfer ownership of our family tree to my sister, who is right now an editor and a paid member. She's done over a decade of work on our tree but wants to download a backup, and give a distant family member access to the non-public portions of the tree. She's uploaded historical genealogy records, linked a bunch of things, even traced back a branch of our family to the Pilgrims, almost 400 years ago! Recreating it would take her many, many years.

I tried resetting my password but no longer have access to that email account (and can't restore it). My Ancestry account is very very old and has been inactive for > 20 years.

I went to the support page, clicked through two levels of issues, but there was no way to contact Customer Support. I asked my question to the bot, receiving a link on how to reset passwords which wouldn't work for me. After I asked a third time, I was given an 800 number for further help.

Called that number, and was told that there was a special offer today only for people over 50. Thinking it might be a discount, I said yes. Instead was connected to LifeAlert recorded message that I could not break through to tell them I wanted Ancestry.com. Hung up.

Called again, same prompt, selected NO (#). Second offer, NO. There were NINE offers before someone came on the phone to ask which company I was trying to reach. I said "Ancestry.com," she responded that they weren't listed with them, and hung up. I AM FURIOUS! This is completely unacceptable that there is no accurate and direct customer service number on the website!

Googled "ancestry.com customer service phone number" and found a different number. Called it - automated service said it was Ancestry.com. Went through 3-4 layers of the phone tree to reach customer service only to be told there was at least a 30 minute hold time!

After about 5 minutes, recording offered to do a call back when someone was available. I selected the option, confirmed my number, then was disconnected. Received call back with live customer service rep in less than 5 minutes.

I explained I wanted to transfer our family tree to my sister's paid account since she does all of the research in the family and my account has been inactive for a very very long time. I stated that she could verify in any way (email, call, etc.) that she wanted the tree. Alternatively, I needed to reset my password and update my email account. Because I no longer have access to the email account on file (I last used that email probably 15 years ago) I couldn't change my password online and log in. I further explained that my Ancestry account is very, very old (20-25 years old).

He said he sent another email with a code to the email address on file, despite my reminding him I had no access to that email address. Then he said he could restore my account another way by confirming information. He asked my login name (again), my old billing name, the name of my tree, my own full name on the tree, and the billing zip code.

I answered everything but couldn't give him the zip code. I explained that I don't remember when I discontinued payment (and thus stopped updated billing zip code), it was sometime around 18-25 years ago and I had many, many billing addresses during those years because I moved & traveled a LOT throughout the US.

Back then, I used nearby PO Boxes, various mail forwarding services like Mailboxes Etc, or family members' addresses, as my mailing address, all of which were frequently in different cities/towns/zip codes . I might be able to figure out the many places I lived during those estimated seven years, but I cannot not determine the billing zip code for that period.

Customer Service rep said he could not restore the account by sending the code to my accurate & current email unless I could confirm that very, very old zip code. I explained again that I could not do that. I said goodbye and hung up, completely stuck.

My sister is the editor of the tree, but can't do some key things like download a backup file of the tree, and rename the tree (I had set it to a generic name). We are both worried that since my account is inactive, the tree may be deleted by Ancestry in the future. She's spent over a decade researching our family, linking to census and military records and other stuff, as well as uploading family and town historical genealogy records dating back to the 1860's. It would be devastating for both of us if we can't fix this.

Desired outcome: Change my email address on Ancestry so I can login. I don't have access to old email on file. Cannot confirm 20+ old billing zip code! Else change tree owner to my sister's (paid) active account.

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1:14 am EDT

Ancestry Lied to me about test services which causes permanent damage with my family

I am a retired RN and also have a degree in science and am adopted. I did my DNA test here and found a match to my paternal family which reveled a huge lie that my biological mother has told me for over 30 years. It has been a sensitive subject as you could imagine. The results also suggested that my female cousin is 69% likely a 1/2 sibling and only 30% likely a 1st cousins, which very well could be true especially just learning that the my bio mother had hidden a lot of information and had lied to everyone over the years.

On 6/27/22 I contacted Ancestry about further understanding this 1/2 sibling match before I opened another scandal in the family and was told that Ancestry would do further testing to compare the match to verify if we were 1/2 sibs or 1st cousins. I spent a long time on the phone with the customer service rep who seemed very knowledgeable informative and helpful.I was so impressed and excited that I would be able to verify this information without calling into question my bio mothers history or shocking the family with the possible news. The customer rep informed me all about the testing and the process, even put me on hold and spoke with the "lab department". I was told an email would be sent for me to authorize the release of my information so the lab could process this request to do a specific comparison of my "1/2 sisters and my DNA" and it would be processed as soon as I retuned the email and would take about 3 days to do the testing. I called again 6/29/22 because I had not received the email yet and spoke with another rep who also confirmed this comparison test and reported that the request had not been sent for some reason but that she was doing it now and said that it would take a little while to get the email and then about 2 weeks to process the comparison because the lab was back logged. I then called 7/12/22 still not ever getting this authorization email for the comparison test and was told that maybe I was confused and or did not understand correctly because Ancestry does not do any test and there is no lab, never has been. I thought possibly that maybe I was speaking to the after hours call center so I called back on 7/13/22 tying to understand how this happened and then was told that they were are still running test and that my report was "not complete" and it would be "update shortly". She further explained that she could not see any of my information and that the only people there that could explain the genetics and probability of the 1/2 sib/1st cousin situation is Ancestry's Genealogy people and it would cost $3K to talk to them, once again more lies! Like with precious calls I asked to speak with a manager or supervisor and still no one could explain or excuse the lies I had been told. I do no not understand how any of the people are allowed to speak on the phone and how totally fraudulent their activity is! I completely fell for their lies waiting for an email authorization and excited to get informed about the comparison. Is this basic training to abuse your customers especially regarding very sensitive family situations?!? How sick and disturbed are these individuals toying with peoples emotions? This isn't a game! This is real life! It is completely unacceptable and criminal!This was not just a simple misunderstanding but an intentional malicious attempt to manipulate me about my DNA results that now has cost me my 30 year relationship with my biological maternal side!

I would hope these individuals will be investigated and fired. I am currently considering escalating this not only to the BBB, but to consumer support with the news stations as well as taking legal action again Ancestry and these individuals depending the outcome of this current complaint.

I was told multiple times by your customer support that ancestry DNA results indicate a 69% 1/2 sibling and that she is indeed my 1/2 sibling, I proceeded to speak with my cousin who then informed my biological mother and now my entire family has disowned me and accused me of making up insane lies and being unstable, which I am not nor has there ever been any doubt to call into question about my mental state. My family apparently called the police to have a "safety check" on me because she was so concerned that I must be delusional and suffering from a psychological breakdown so sever to imagine that my cousins were my sisters. My mother has cut off any communication with me after 30 years BECAUSE YOUR CUSTOMER REPS lied and manipulated the DNA information explanation to me insisting that my cousin is my 1/2 sibling. Thanks to Ancestry I have lost my maternal biological family forever!

I had previously inquired and spoke with the Pro Genealogists and was going to pay for their services after my DNA results came in and could collect family surnames and information. NOW, thanks to Ancestry my family has cut me off and I will never be able to get any information from my maternal side for the Pro Genealogists to do my family tree. I do not even know my grandmothers maiden name or any of that side of the family's surnames. It will also make it nearly impossible to trace my paternal side because again the surnames could be from either side and I do not know the paternal side at all.

Desired outcome: I demand some sort of explanation and a complete family tree FREE OF CHARGE

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9:37 pm EDT

Ancestry Advertisement

Today, July 1, 2022, I was very disappointed and angry to view Ancestry's newest commercial, In it, people are encouraged to seek information on their ancestors during the 50's. Reference is made with pictures telling African Americans to seek information on their people doing the jitterbug and sitting on the front steps listening to Fats Domino. Reference is made with pictures telling white people to seek information on their ancestors who are coming back from war and a boy wearing a Revolutionary War costume awaiting his working dad.

African Americans served valiantly in all American wars and have always been hard workers in this country. As proud as I am of their additional vast contribution to music, that is not the only way we should be depicted. I am 75 and old enough to know stereotyping when I see it. Shame on you, Ancestry!

Desired outcome: Remove or edit that commercial and read a few books on African Americans.

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7:46 pm EDT

Ancestry Liars, rip off

Other test I've take always show my Hispanic, and Asian heritage... But with ancestry it literally just says white and black... I know who my family an birth dad is cause my mom had me at young age he's the black side, but also his dad came from Spain, Portugal... I complained before and all they said was they don't go far back that much... But what much? This is only a generation ago? Other DNA test have this... Not only that but doesn't show my mom's Jewish history west asian, and Germanic Jewish... My family literally has a Jewish name... An y'all say you don't go far back? I've literally seen people get 1% Asian when that's nowhere near there generations... This is only a couple generations... It says I'm only 8% German when my grandma was poor an German didn't move around until war an y'all telling me I'm not German when all documents, her DNA, and name's are all German... I don't have all this on my tree cause I don't have that many records there's gaps... When doing ancient tests it says the Germanic family migrated from west Asia. Not only that but multiple parts of family came from Asia... your estimate is wrong... It shows in every other test but yours... I'd like a refund.. the test got stuck during the way an I had to order a new kit...in which because the wait... they said they'll do testing fast... If this was the results I get I would've said take ur time cause this isn't accurate at all... Because of this I can't find family... even my heritage said all this...

Desired outcome: Better test where you take your time with results or refund

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calthrope
, US
Dec 28, 2022 8:11 pm EST

Very interesting, as some supposed results do not ad up. Most persons are from mixed backgrounds. However, if a family has produced Nordic featured descendants for generations, there are questions. Why would a Middle Eastern DNA readind be the main DNA source. That's not scientific

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5:26 pm EDT
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Ancestry Ancestry reinstatement

After paying for an Ancestry DNA test and getting the results, which includes an Ancestry DNA account, I signed up and paid for several years of a world membership and built several family trees, including several that were over 3,000 people strong. My relatives also had DNA tests through Ancestry, but never had a paid membership for building trees, etc. I manage their accounts. About six months ago, I had to cancel my world membership and at the time, Ancestry gave me no option but to also remove my DNA account as well. My relatives' DNA accounts remained intact, despite the fact that they had no paid membership. Today, I planned on purchasing another Ancestry account for myself, but while talking to the rep, I was told that there was no evidence that I had a DNA test through Ancestry and if I wanted it reinstated I'd have to buy another test. When I cancelled my account, I downloaded my GED filed (trees) and my DNA results, but the rep told me that I could not re-upload the DNA data -- I would have to buy another test. At very least, Ancestry should pay for a new test. BTW, I declined to reinstate my tree account.

Desired outcome: I would like the company to at very least pay for a new DNA test since I was given absolutely no option when I cancelled my World membership other than removing the DNA account as well.

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9:55 pm EDT
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Ancestry Incorrect dna result

I sent off for my kit and was told who my grandmother was before I even received the kit to submit my dna. I immediately felt the dna test would be a hoax, because how can they tell me the truth of anything if I have not yet submitted my dna?

My dna was submitted and the dark skinned part of the family was not recognized. I was given a list of relatives that my family tells me I am not related to. This whole experience has been a waste of time.

I also ran my dna through another company and the two results are not even similar. I deeply regret trusting what was supposed to be science.

Desired outcome: Tell the truth. My test was not in any way scientific.

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Lorraine Vigil
, US
Oct 19, 2022 7:08 pm EDT

I too was put a lot of people I don’t know! They said my father was not Father and sisters and brother’s and other family members are not family!

I want you to take everything off your ancestry about me! An have everything sent to me! It belongs to me. Y’all must be a SCAM!

Lorraine Vigil!

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12:38 pm EDT

Ancestry Ancestry.com

I had an account with them years ago. I jumped on quickly to look at family information, and I start getting charged again. I quickly emailed them about this, and received nothing back. I have now cancelled again, and charged an additional fee for shutting it off. Huge scam

Desired outcome: Fixing this issue

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12:47 pm EST

Ancestry DNA genealogy

As far as my experience, pure fraud. Sent in sample kit and heard nothing from company for 2 months. They never even acknowledged receipt of kit. So after hearing nothing, I texted — you cannot phone this company. Treated very rudely n the text exchange, and was told there would be further charges. There were. I informed by text and email of that problem and asked for a full refund. Their response, as was with so many customers here, was to ignore my written notifications and instead add charges.

This is a matter for the Utah Attorney General's office, fraud division.

Desired outcome: I merely want my money back, all of it, and never want to deal with this fraudulent company ever again.

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1:33 pm EST

Ancestry DNA Gender question

Did DNA test on 19/2/2021 and posted. In retrospect I was deeply disturbed to be asked my "Cisgender" in the questionaire - a term I very offensive as I was unaware I was assigned a gender at the time of my birth. Have asked Ancestry for cancellation and refund of DNA cost as it has not even left Australia. Pease note that consider myself very liberal but will not be renewing my Ancestry subsction in future

Desired outcome: Deletion of term Cisgender

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Ancestry Customer Reviews Overview

Ancestry.com is a popular genealogy website that allows users to trace their family history and build their family tree. The website has received numerous positive reviews from users who have found it to be a valuable resource for discovering their ancestry.

One of the most praised aspects of Ancestry.com is its extensive database of records, which includes census records, birth and death certificates, military records, and more. Users have found that this database makes it easy to find information about their ancestors and build a comprehensive family tree.

Another positive aspect of Ancestry.com is its user-friendly interface. The website is easy to navigate, and users can quickly search for records and add information to their family tree. Additionally, Ancestry.com offers a variety of tools and resources to help users with their research, including tutorials and webinars.

Many users have also praised Ancestry.com's customer service, noting that the company is responsive and helpful when users have questions or issues with the website. The website also offers a variety of subscription options to fit different budgets and needs.

Overall, Ancestry.com has received overwhelmingly positive reviews from users who have found it to be a valuable resource for discovering their family history. With its extensive database, user-friendly interface, and helpful customer service, Ancestry.com is a top choice for anyone interested in tracing their ancestry.

Ancestry In-depth Review

Website Design and User Experience: The website design of Ancestry.com is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Database Size and Coverage: Ancestry.com boasts an extensive database with billions of records, covering a wide range of geographical locations and time periods. Whether you're searching for ancestors from Europe, Asia, or the Americas, you're likely to find valuable information to help you uncover your family history.

Research Tools and Features: Ancestry.com offers a plethora of research tools and features to assist users in their genealogical research. From advanced search filters to record hints and DNA matching, these tools provide valuable insights and help users make connections with their ancestors.

Membership Options and Pricing: Ancestry.com offers various membership options to suit different needs and budgets. From monthly subscriptions to annual plans, users can choose the option that best fits their requirements. While the pricing may seem a bit steep for some, the wealth of resources and features provided make it worth the investment for serious genealogists.

Customer Support and Assistance: Ancestry.com provides excellent customer support and assistance. Their support team is responsive and knowledgeable, ready to help users with any issues or questions they may have. Additionally, the website offers extensive FAQs, tutorials, and community forums where users can find answers and connect with fellow researchers.

Privacy and Security Measures: Ancestry.com takes privacy and security seriously. They have robust measures in place to protect user data and ensure the confidentiality of personal information. Users can feel confident that their sensitive data is safe and secure while using the platform.

Accuracy and Reliability of Results: Ancestry.com strives for accuracy and reliability in their results. While no genealogy website can guarantee 100% accuracy, Ancestry.com employs rigorous data verification processes and collaborates with reputable sources to provide users with reliable information. However, it's always recommended to cross-reference and verify findings through additional sources.

Community and Collaboration Features: Ancestry.com offers a vibrant community and collaboration features that allow users to connect with others who share their genealogical interests. Users can collaborate on family trees, share research findings, and even connect with distant relatives, enhancing the overall research experience.

Additional Resources and Educational Materials: Ancestry.com provides a wealth of additional resources and educational materials to help users in their genealogical journey. From informative articles and webinars to online courses and expert advice, users can expand their knowledge and improve their research skills.

Overall Rating and Recommendation: Ancestry.com is a highly recommended genealogy website that offers a comprehensive platform for researching family history. With its user-friendly design, vast database, powerful research tools, and supportive community, it provides an excellent experience for both beginners and experienced genealogists. While the pricing may be a consideration for some, the wealth of resources and features make it a worthwhile investment for those serious about uncovering their ancestral roots.

How to file a complaint about Ancestry?

Here is a guide on how to file a complaint against Ancestry on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Ancestry in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Ancestry. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Ancestry on ComplaintsBoard.com.

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www.ancestry.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ancestry?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ancestry Customer Service. Initial Ancestry complaints should be directed to their team directly. You can find contact details for Ancestry above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ancestry. Discuss the issues you have had with Ancestry and work with their customer service team to find a resolution.