Amtrak
reviews and complaints

When I booked a special 2 for 1 to San Juan Capistrano from Bend Oregon I thought I was booking a room with a lavatory and I got a roomette. Luckily after boarding and seeing what a roomette was we were able to upgrade to a room. But because our tickets had been scanned they said they could not give us the 2 for one deal. So we paid an additional $741.00. When we got to LA we got another upgrade for the way home, this time they said they could not give us the 2 for one because the date had expired for the deal so they charged us an additional $610.00. I talked to one of your employees and they said they thought we were treated unjustly for being in our 80's. Well my husband is 86 and I am having my 80th birthday April 23. That is why we went on this trip to visit our kids to celebrate my birthday a little early because of your special. We would not have gone had we known it was going to cost this much. Our original booking was very confused when we got our e-mail, she had booked us completely wrong. That is why there are two charges on the same day. Jacalyn Jo Haworth Reservation #EBA49DBEND

I made at least four calls to customer service to make an ocean view reservation on a roomette from Los Angeles to Seattle for September. My calls began in early April. Each time I reinterated my question that my accomedations would be Pacific side and each time I was assured that it would be. When I had my trip completely arranged meeting my granddaughter's flight in Seattle and Hotel reservations, I called to pay for my trip. I asked yet again if my roomette would be on the ocean viewing side. I was told "no one can guarantee you that". Then I was told both sides of the roomette car could see the ocean which is impossible. I've been on the coast starlite before. I asked to speak to a supervisor and after two more loops through the phone system I was told supervisors dont call custmers or speak to them. I have traveled by Amtrak when ever I could for many years. Even on business trips I would check and see if there was a suitable Amtrak train and take an extra day of vacation or two to travel that way. I have introduced all of my grandchildren to Amtrak in an effort to be sure the system never dies and support legistaltion to subsidize Amtrak. I was trying to recreate a trip I had made with my now deceased husband many years before. We had made reservations to do it again when he died suddenly. I found the employees in customer service totally insensitive to their own errors and somewhat arrogant and I had numerous encounters so I do have a base to judge from. To be assured of an ocean view I would have had to double the price and I really didn't want a bedroom. I wanted the roomette I had been repeatedly promised. It was how we had traveled before. I chose this trip over a luxury canadian rail trip and I'm highly disappointed. I'm left with a granddaughter I don't want to diasappoint that was to meet me in Seattle and the broken promise by Amtrak with a "take it or leave it attitude". I truly feel there was something that could be done if I had been able to speak to someone. Its may be a small thing to others but it was important to me and I was repeatedly given bad information. Now I must decide in 2 days what to do. I am accustomed to Amtrak being late, climbing the stairs and stshing my own baggage. These things are part of it. I am not accustomed to being given really bad info and no one taking responsibilty. Being unable to talk to a supervisor pretty much made me nuts.

I was getting on the California Amtrak in Old Town San Diego on 03/28/2022 on train 567 at 7:10 A.M. and the conductor made me climb the stairs and sit in the top coach instead of the bottom coach along with my wife who is a senior citizen and she is 65. I have a handicap placard because I have had 3 major spinal surgeries. I have 6 titanium screws, two titanium rods, and two metal spacers in my spine and the conductor made me climb the stairs with a heavy suit case. I tried to sit in the bottom coach but he said no we had to go to the top.

We requested a roomette from Chicago to Indianapolis and was booked coach. We are currently in a roomette on the chief from the Grand Canyon to Chicago. I have been trying to get a hold of someone. I have called, sat on the phone for an hour to be hung up on, text with no response, emailed multiple times with no response. It’s a good thing it’s not an emergency.

We checked the availability of traveling by coach from Lorton VA to near Orlando Florida in April of 2022. Within a week's time of checking prices the fare went from $29.00 to $115.00 per person. How does this happen? Now we will not be able to travel as a family on the Auto train . I am very shocked and upset about how you can adjust your prices upward within such a short amount of time.

I am writing this email directly to you as I tried three times unsuccessfully to send this via the link on Amtrak.com and calling 1-800-USA-RAIL directly to no avail.

I was forced to cancel my upcoming NYC to Alexandria VA trip (C59C15) as Amtrak suddenly cancelled my train #195 without notice.

I did however receive a request to fill out COVID forms for travel at 3PM today but at no time was I informed the train was cancelled.

I was traveling to Alexandria VA for my aunt's funeral service nearby in Fort Myers with my elderly 83 yr old mother and had booked accommodations via Hotels.com for Sunday through Wednesday.

My mother cannot fly and Monday's departures would've had us arrive too late for the the service therefore I cancelled the entire trip.

Unfortunately, my hotel charged me one night's stay of $271.52 as I did not cancel by March 3, 2022 11:59PM. At what time did Amtrak cancel this train?

I find that Amtrak dropped the ball in not informing me in a timely enough fashion via email and/or mobile phone.

I am also amazed that COVID forms take priority over current train status.

Therefore, I feel that I deserve some type of compensation towards the hotel fees incurred through no fault of my own.

Please do not hesitate to contact me for any further information. The courtesy of a reply would be greatly appreciated.

I have been looking for a trip in Aug. From Burbank to Eugene Oregon. On a Wed it was 14000 points for a room, one day later it was 24000 points, increased 10000 points over night. Talk about greedy. Thats the end of my Amtrak travel.

As a black Constitution loving libertarian, I don't throw around the accusation of discrimination around lightly. I do have to say that I concur with the accusations of singling out, bullying, harassing of people of color on Amtrak. Quite frankly, I'm amazed that the government backed entity has allowed this to go on under its watch!

On my way to Boston, I was yelled at by the conductor to put on my mask while eating. When I explained that i'm still eating and i'm allowed to do so without a mask (how he thought it was possible to do so with a mask, i'm still trying to figure out).

He walked away and came by a second time to yell at me, and again I repeated that i'm still eating. That's when he told me I have to lift my mask between bites, which is just ridiculous. I find this interesting because not even an hour earlier, I saw that same conductor in the dining car eating with his mask completely off! I guess some pigs are more equal than others.

This type of selective enforcement wreaks of discrimination and should be stopped immediately!

Trip number was #540167 for a 10 day fall tour. Planing began last summer, I am a senior and wanted to have the number one item on my bucket list. I had travel insurance and they refused to refund my money. I did receive $6, 464.43 but where is the rest? Amtrak canceled this trip, they gave no reason. This is a lot of money for seniors, please help me.

Joyce M Esper
[protected]

Reservation Number: 544179 Customer Account ID: [protected]
My train trip - Sacramento - Seattle - Vancouver - was booked and paid for in full on August 13, 2021, with departure date of MON OCT 4, and returning THURS OCT 14.
However, I broke my wrist on September 17, which required a surgery scheduled for Sept 29. I called your company SEPT 21 or Sept 22 to see if I could delay the start of the trip for a few days because I needed some time to recover from the surgery. I requested that I leave Sacramento on THURS OCT 7, rather than MON Oct 4.
Alarmingly, I was informed by the "customer service rep" during that phone call that Amtrak was "not going into Canada anymore." However, a few days prior to my call, I had literally received via email all the travel documents from Sacramento to Vancouver, without any indication of the changes! The travel documents sent to me on September 20, 2021 included:
"DAY 3 SEATTLE TO VANCOUVER: Today, travel to the Amtrak station and journey to Vancouver, British Columbia. Sit back and relax on the scenic ride through the northwest! Pull into Vancouver and travel to your hotel to check-in and drop your luggage then use your included admission to the Vancouver Lookout. (Overnight in Vancouver)"
The "customer service" rep had no idea why I received those documents and was rather dismissive, "Oh, well, I don't know who booked you but we don't go there anymore…. there's nothing I can do."
What would I have done upon my arrival to Seattle without knowing at that time that there was NO AMTRAK bus into Canada as scheduled?
I cancelled the itinerary from Sacramento to Seattle and agreed to the voucher form of the "refund" but kept the various reservations in Vancouver/BC to see if I could find another mode of transportation into Canada.
Because I had planned the trip months earlier, and made arrangements to take time off work, get my passport, arrange pet/house sitting etc. I immediately called Air Canada to see if I could get a flight into Canada. They were accepting passengers for flights to Vancouver from CA - passengers were required to be vaccinated (I am) and tested 72 hours prior to travel (I did).
However, on the day of my trip THURS OCT 7 to Vancouver, as I prepared to board my flight, I was informed I made a mistake with the timing of the COVID test i.e. the covid test I took was timed for the first leg of the plane trip on THURS OCT 7 from Sacramento (1045 am) not the second leg on the same day from LA to Vancouver (1245 pm). I was unable to get on the plan because I was informed that the test was 74 hours old verses 72 hours old.
I immediately took another COVID test at the airport on THURS OCT 7, booked another flight to Canada for FRI OCT 8, and called Amtrak to cancel the hotel and the events scheduled for THURS OCT 7. I was told that because I was not within the 24 hour cancellation policy for the hotel, I would not receive a refund, but the cost of the events would be refunded as a voucher.
The results of the COVID test I took on THURS OCT 7 did not come back in time for me to travel to Canada on FRI OCT 8, so I called Amtrak again to cancel the hotels in Vancouver and BC (six nights) and the events - the ferry, and exploding Victoria, the trip to BC etc.
At that time, I was informed I would not be able to get any refund or voucher for the Vancouver/BC part of the trip (to include the hotels reservation for the 9, 10, 11, 12, 13, and 14) because I was in the "penalty phase." So, the day before on THURS OCT 7 I was told I could cancel the hotel reservations if I did so within 24 hours prior to arrival but the next day on FRI OCT 8 I was told I COULD not do so?
I was well within the time frame to cancel the hotel reservations (which was confirmed by the hotel staff in Canada when I called them On FRII Oct 8) for the Sat OCT 9, Sun OCT 10, Mon OCT 11, Tues OCT 12, Wed OCT 13 and Thurs OCT 14.
I have attempted to resolve the issue to no avail: Per email on Jan 3, 2022 and Oct 12, 2021 from Karen M. "Customer Care Specialist" with "Yankee Leisure Group" "Good Afternoon Angela, For this reservation you did not have any trip protection, so in this case there is nothing we can do in regards to refunding or creating credits. I would advise to file through a 3rd party insurance company if you have one."
What is most egregious about this issue is that the Amtrak customer is the only one in this equation who is suffering any consequences for AMTRAK's ineptitude! A company that emails travel vouchers for transportation into a country where AMTRAK had decided to NOT provide transportation is shockingly inept. The fact that it was only by chance that I was informed of this prior to travel is misconduct.
Because of AMTRAKs misconduct, a sequence of unfortunate events unfolded, and I appear to be the only one who will bear the consequences.
Again, AMTRAK‘s misconduct is the precipitant to my having to scramble to get transportation for my long planned "train travel" vacation; add to this, in the time of the COVID pandemic, the misery of air travel (which is why I choose the train), since no one is completely sure about the "timing" of the test results as evidenced by me joining a group of other passengers who didn't board the plane to Vancouver on Oct 7 due to "issues" with the COVID test.
In the last ten years, I have travelled on Amtrak down to San Francisco and back to Sacramento at least 40 times. I've convinced my family and friends to join me numerous times and have been an ambassador for train travel.
Rest assured, if I am not provided a full refund of $2232.54 from Amtrak for this disaster that Amtrak set into motion, my train travel will not be deterred. However, I will share my story with every single person I meet on the train, and to every single person I talk to about travelling by train.
Thank you for your time and consideration in this matter.
Angela Correale [protected]
dr. [protected]@gmail.com
[protected]@yahoo.com

I purchased ticket #[protected] on November 29, 2021 for 2 passengers and a car ($745). To leave Lorton VA on Tuesday December 21, 201 at 4pm and arrive in Sanford FL December 22, 2021 at 8am.

The train did not arrive in Sanford FL on December 22, 2021 until 5:10pm .
9 hours LATE. As a result, a missed several scheduled appointments on December 22. I would have made other travel arrangements if I knew it was going to be SO LATE.

The reason given for being so late was engine problems. After going about 600 yards. The train stopped and went backwards to the station for engine repairs. Then the train had to made numerous stops for train traffic and to change train personnel. The train personnel had to be changed to due federal law. Passengers were told they could not work more than 24 hours. These problems were within amtrack's control. It was not unreasonably late due to weather.

Very dissatisfied passenger,

Robert London

Van Nuys: I told Amtrak agent Monique, someone not wearing a mask. She said it was not her job to address the person, if it bothered me, I should move away and tell her myself. Lady refused and was rude.

Two other passengers, Carrie and Robin, also saw the exchange. I told Monique that when I was at the Oceanside station on 12/23/21, the agent DID tell unmasked people to leave. Monique said the lady was a "regular", and was OK (I think she came to the station from the Bakersfield Bus).

Upon boarding train 770 on 12/27/71, Carrie, Robin and I deliberately sat in a different car to avoid her. Sometime south of L.A. a conductor moved the lady to our car, because there had been many complaints about her not wearing a mask in the other car. We told the conductor we didn't want her in out car, and she (named Yasmine) said then WE should move! We were senior citizens, comfortable in out seats, but Yasmine made all three of us move to accommodate the lady breaking the mask rules.

Mask rules are clearly posted at the stations and aboard the trains. And, at each stop an announcement is made that masks are required, and that failure to comply can result in removing the person from the train, and possibly being banned from future AMTRAK travel.

We asked the conductor (Yasmine) to remove the lady from the train, but she refused.

The video with the instigator, a black male conductor, and a couple other videos, appear to be too large a file, they are not uploading. I will cut a brief clip from one to upload so you can identify the culprit who made unlawful and improper racial comments as well as refused me passage DESPITE ALL OF AMTRAK's published policies, months of ridership without incident, and federal law... He even admits he never even looked at the ticket. He simply checked the itinerary afterward to see who had a ticket, hadn't boarded, and passed that info to the next conductor. See that video, I have 8 original videos altogether.

Following is the same recap shared with attorneys currently considering my claim against Amtrak with the video evidence. I have several videos, all taken from public ingress/egress easements where there is no legal right to any expectation of privacy documenting this misconduct, which I began to document after multiple racism implying comments by the initial (black) conductor indicating I was unwelcome on the basis of his personal views on skin color and current politics:

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Today I'm in a lot of pain still, added to by a sleepless night due to seizures related to health issues, some of which by ALL guidelines, CDC included, exempt me from the "mandates, " even for travel purposes a la air or train or other federally regulated travel. Mention as related to additional need, separate from being deprived of work here in CA over the rampant paranoid delusions and responses thereto over the covid narratives.

For Months I have travelled across state lines, as well as from my home in Orange County, CA to San Diego, CA for social as well as odd job purposes related to my artwork and trying to build a business I won't have to rely on politics sensitive enterprises. In almost all cases for the past year I have used Amtrak (best network and accessibility points for my purposes.

Last night, Dec. 4th, I was denied access to an Amtrak train by a rabid (black) racist conductor. He made several insulting and false comments regarding my "entitled" status and person, implying race, and that they were why I would not be allowed on not only his, but any Amtrak train. When he realized I was recording him with my cell phone, he changed his narrative to "I/we (who is "we"?!?) no longer feel safe with you unmasked in our presence" followed up by "I/we no longer feel safe with you on any train." Amtrak allows conductors final say on who is allowed or not on a train it turns out. Some consult the engineer, most do not, in my experience.

This same person (name badge on one of the videos but I'm not looking at it, no prior interactions ever I know of) left me, dressed for a daylight trip for a quick side job, with an immediate daytime turnaround back home, all to be completed before dark, stranded at the station in San Diego (thank God it was there and not Alaska!) for the next 3 hours, underdressed for the weather as my task was indoors and as I said both trips and work were all to be completed during daylight hours, with me arriving home near or just after dark. Instead, I was left underdressed and without recourse for several hours after dark awaiting the next scheduled train on that route. No further information or directions were provided to me, only that I would have to catch another train, he wasn't letting me ride under any other circumstances. He also made a number of surreptitious comments, many I did not catch, to a number of other black employees of Amtrak, including one who became extremely hostile towards me henceforth. It was an open comment that had sparked my belief that I needed to film and record his behavior in the first place. Another black female, initially hostile, after further interaction with me, relaxed and abandoned her hostility entire. At no time did I act inappropriate, though I had informed and maintained that for health reasons I was ADA exempt and had travelled that very morning, and for the past 6 months (closer to a year total) on numerous Amtrak lines and routes without any trouble whatsoever ever, without ever wearing a mask, and being exempt under their policy and all guidelines (regardless if one feels the mandates are lawful or not). This is fact. I can produce receipts/ticket confirmations by email of numerous trips. Not all, but most are emailed to me due to how I book. NEVER in a year has a single Amtrak staff informed me of a different process for booking if an exemption is claimed or to be provided. On two prior occasions a conductor had commented that there "should be" a way to comment that when a ticket is booked so that the conductor is notified when they scan the ticket so no conversation is even necessary - but when you book there is not, nor is ANY indication that it is even possible outside one's personal knowledge and assertion of rights that it is possible to be exempted from their policy and "mandate." None whatsoever, and no opportunity to append any note or comment on your reservation whatsoever.

This same black employee contacted, after the train departed and we parted ways, the platform staff (a thenceforth militantly hostile black female) and the conductors on the train scheduled after him, givign them my name and unknown details that resulted in their first exchange, on the subsequent train, even before they viewed my ticket to ask "is he going to behave this time." That was the only portion I could overhear. There was more said. One staff was mixed black and the other white. The mixed deferred to the white, but ultimately started repeating a falsity to justify them leaving me behind again, after offering me a false "compromise" that they then refused to perform 100% without provocation, also captured on video. The mixed black began repeating the "magic words" "at this point I don't feel safe with him being on board without a mask on as we do, " despite the fact her mask was not only useless regardless but was not worn to cover her nose at the time, a fact I comment on in my video when she start that false narrative.

The second conductor (the white lady) admits that the former conductor relayed my name to her with a warning to keep me off the train and she wasn't going to side with me over her coworker, regardless of my actual behavior not conforming with whatever he reported, the details of which she would not divulge.

Station staff disagreed with the entire events but stated they had no authority over the conductor. They assured me it was being written up and provided for action when supervisors were around again Monday, but could take no action to remedy or counteract the rogue conductor's misinformation and misconduct that night. Though there was another train that night, I would be stranded, still miles from home, at the far end regardless after the 1st train I was denied passage upon. Ultimately, that staff offered to refund my ticket and helped find an alternative in the right direction, though her information was incomplete and the route expected was not available at that hour on any weekend so I was stranded about midway between San Diego where these incidents occurred and my home. My only option from that midpoint on was a much more expensive Lyft ride home, which ultimately added to my health problems as I am allergic to chemicals in cigarettes and my driver smoked, the residue of which I reacted to strongly over the 45 minute ride home, but faced with the prospect of being stuck in the open overnight... This expense alone establishes material injury beyond the unjustified inconveniences based on racism permitted by political narrative (the entire BLM and leftist mantra of a white male being somehow 'elite' and privileged etc., when I did absolutely nothing out of the ordinary or impolite until a black person expressed their racist opinion and that they had the power and would exercise it to counteract my perceived "entitlement."). Throughout I remained firm and unyielding but civil and polite, and the videos will confirm that assertion. They were all filmed from a public access sidewalk, and not on any private conveyance or property (I never got even a step on any train by their forceful interference) therefore easements and public lack of privacy expectations apply (the black employees and an offended passenger who added her own snide remarks were ignorant of these facts) because the offenders of course at some point made it clear they did not wish their misconduct recorded.

Following this, and getting home late that night, the weather and chemical exposures, no doubt in combination if not alone, I began experiencing extremely painful seizures that repeated intermittently for hours, further depriving me of sleep, which can be evasive at the best of times due to breathing problems, one of the multiple health matters for which I assert my lawful (under any scenario) disability and exemption from their b.s.. Which I've done for the past year, and have never had any problem except an occasional snide comment, usually from another passenger less informed. Today I'm still in a lot of pain and of course a sleepless night after nearly 24 hours of activity related to preparation and travel for a sorely needed side job (photography, self employed gig). The seizures have stopped early in the morning but this is not a laughing matter and even the first conductor's behavior, apart from anything else that followed that he also caused with deliberate intent and out of and beyond his normal duties actions, was found by station employees who overheard it, witnessed it and me throughout, or heard it relayed to them by other Amtrak employees, found it completely out of line and improper, even without hearing the implied racial comments, and who told me (multiple individuals) just let it go and take the next train, there should be no hassle with the next one. One such employee specifically said "maybe it's time someone sued Amtrak over this nonsense."

A call to Amtrak with a very extended wait while I was trying to find an alternate route home last night, determined that ALL Amtrak conductors did not know company policy and had incorrectly informed me of numerous facts and policies and procedures, but if those same policies and procedures were followed, they still violated Title II of the ADA and their own pulbished policies, and they did not provide me a route home that night, compounding the injury done.

The insanity in CA really gone too far, and various comments by Amtrak employees made it clear that it is an "open secret" that Amtrak is a leftist dependent and would no longer exist without handouts and subsidization and this in turn foments more divisive and inappropriate behavior and thoughts. This alone, with the fact that they'll ultimately pay legal fees for their violations of their own policies and federal law (discrimination, and failure to abide by ADA) I would hope would attract an attorney to make a point. I regret needing to rely on them for much of my local regional travel.

I have had countless similar encounters and threats of violence over the past year in CA. The leftist fear-mongering, terror tactics, and narrative in CA are beyond out of control. I could provide an ambitious attorney(s) with numerous actions against a few other very large corporations who violated ADA and equal protection laws and fell back on the political narrative to justify their outrageous and unlawful violations. But this one, with the night of agony that followed, definitely went too far. Getting several blacks violently riled up against me without cause was beyond unconscionable, not to mention deliberately trying to strand me, inconvenience me, and prevent my return home should not be allowed to be swept aside and forgotten.

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I took ill for three days following sending this to my initial attorney for a local referral due to exposure and breathing related matters collateral from the unexpected exposure.

Note that all of this behavior violated ALL of Amtrak's own published policies and Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. It also violated all published policies of Amtrak, or ANY related "mandate" or related issue, as ALL SUCH refer back to "per CDC guidelines" which I keep bookmarked on my phone for reference, and which explicitly say individuals such as myself, are, and always have been, exempt from any such mask or similar expectation or "requirement."

Note also that this exact verbiage above was attempted to be transmitted direct to Amtrak through their site, and an automated email issued in response claiming that "hate speech" was detected above and the request was not processed as a result. Multiple attempts to submit provided no differing result. Reference to unfulfilled Amtrak reservations: B0B66E & B067C7. Numerous prior reservations over the past year without any incident related to discrimination (I didn't even complain when I got stuck in Union station overnight due to an Amtrak employee error that stranded me at my expense) or similar violation of my ADA rights to transport unhindered.

I was getting on train Dec 02, 2021 in Erie Pennsylvania going to New York City through Adams Travel Agency Train 48 at 7:20 am. The young black man told me to get on the train and he would do my luggage. When he grabbed the one piece of luggage of two he didn't grab it by the luggage handle and he grabbed it by the extended handle to move with you and snapped it off. There is no way that it can be fixed. When I got to New York to the hotel and before I left to return to Erie I had to purchase another piece of luggage costing me $109.00. I expect to be refunded promptly. Thank you Maria E Czulewicz, 636 East 12th Street, Erie, Pennsylvania 16503. Phone [protected]. email..[protected]@gmail.com, Res. # 9AE738-04NOV21

A staff member was issuing orders today about your policies, regarding potential volunteers of Amtrak. What is your policy. An Amrak employee stated that the Corporate office does not apply to the Winter Park Station in Florida, and told them not to listen to Corporate regarding that issue but to listen to Management..9am to 11am hour #12/2/2021.. What is your position? Filthy grounds and bathrooms at the 9am start of the day...took pictures and reported the issue to the City of Winter Park Florida... Regards Bridgette Tara Neal... Ps does the cleaning crew speak for your company?

On 29 Nov 2021 my husband and I boarded car 5210, Sears 65 and 66 headed to Lorton VA and seated next to passengers assigned to seats 67 and 68. For the entire trip the two gentlemen did not wear their mask, the attendant never came to check if all passengers were in compliance in wearing mask. I have been traveling Amtrak for approximately 2 years and during COVIC 2020 there were random checks. Unfortunately, I guess based on the lack of personnel you have no one to conduct spot checks on if customers are wearing their mask. The sad part about this trip the one gentleman cough the entire time, they seem like repeated offenders who refused to wear their mask. I was definitely uncomfortable on this trip. I am scheduled to travel in December, but I might have to drive. We tried to get a room or sleeping car your prices are ridiculous. In fact, we put in two bids and unsuccessful. In addition, on one occasion I went to the front counter to ask if there were rooms available and the representative confirmed there were rooms available. However, you would charge me an additional 504.00 to upgrade. I have been an advocate in riding Amtrak and referred many of my friends and family to travel using Amtrak. I don't believe I will travel with you for the near future. I do have a small video clip of both passengers. I would like to go viral on social media, but I want to hear from someone about my complaint. Thank you in advance. My email address is [protected]@gmaul.com.

I booked an Amtrak to Chicago. Upon arrival at Indy, We were placed on a bus to Chicago instead. I paid for Amtrak not a bus. Additionally, as a disabled veteran I was hoping for handicapped seats. However, those seats were filled with the drivers possessions. If this is how Amtrak does business, with a bait and switch, then we will never be using either service again. Thanks for starting off my 20th anniversary on a bad note.

My name is Doreen Avery, I had the most unfortunate trip with Amtrak on the 21st of November. My train was late. while waiting in the waiting area I had to encounter a homeless woman scratching her leg which had black stuff coming off into the air. there was no place for me to move out of the airflow. the effect of my encounter with this horrible situation I have a serious eye condition. you will be hearing from my lawyer.

Fort Lauderdale station.
My disabled 93 year old mother and sistetr were told to go wait in the front of tbe train and thier would be reserved seats for her
At boarding to tampa (noon)
she was told to get on at the back of the train
The disability ramp had yo still be brought to tbe train even tough we arrived 1 hr early requesting such

Rushing to put my bike into the first car in the 20 seconds allotted to the stop in Oceanside, my mask slipped down off my nose. As I was pulling it up before I was to carry the bike into the train (I'm a 68 years old- fervent mask wearing advocate) the employee proceeded to berate me in an obnoxious loud tone telling me I would be ejected from the train the next time he saw me with the mask down. I never had my mask down on the train so I have no idea what he was talking about or why he was being so bellicose. . And I had every intention to wear it as I always do. He was extremely rude and told me how he had been doing this for three years now and he was in charge. He obviously liked to badger elderly people. And he was Obviously a very important person. This will be the last time I ride Amtrak.