The complaint has been investigated and
resolved to the customer's satisfactionResolved Amir and Sanchez Nutraceuticals — Unauthorized charges
resolved to the customer's satisfaction
I recently ordered a 'free Trial' of Acia Berry supplement from Amir and Sanchez Nutraceuticals. This is a total scam!!! Once you order the free bottle, which is on a link referencing Opra and Doctor Oz on Facebook, you pay $4.95 for shipping and handling with your credit card.
This is a huge mistake!! The company uses your credit card to enroll you in a membership that is hidden away in the small print. Unless you cancel this and other memberships they've enrolled you in, they will charge your credit card $ 85.91 a month. I ordered this free bottle on Feb 18th, then called to cancel the order on Feb 19th after coming to my senses. I assumed at this point I had canceled my order. On March 5th I received a bottle of AciaBurn. March 6th a charged of $85.91 appeared on my checking account.
I immediately called the customer support number only to be told that I had in fact called on Feb 19th but only canceled membership on to other accounts that this company had enrolled me in but not this membership!
After reading the fine print I discovered that the company starts your free trial on the day the bottle is shipped and you have 14 days to cancel before they charge you on the 15th day. Well, my shipment was sent on Feb 20 and free trial began. I did not receive the bottle until March 5th (13 days into free trial). I called the customer service number on March 6th after discovering the charge on my account. This call was made on the 14th day of the free trial. I was within the time limit to cancel yet my card was already charged!!!
Do not order anything that says 'FREE'. Lesson learned, nothing in life is truly free.