The complaint has been investigated and
resolved to the customer's satisfactionResolved Amir and Sanchez Nutraceuticals — Acai Berry Bogus Offer; DON'T BUY!!!!!!!
resolved to the customer's satisfaction
I ordered Nature's Acai Berry Supplement from Amir and Sanchez Nutraceuticals online, after reading that it was thoroughly researched and "Approved by Dr. Oz and Oprah." I placed my order on February 15 and received the product on March 13. I was not so happy that expedited shipping took a month! I was happy to finally get it in the mail (whew, I thought, I didn't get ripped off!). But, the joke was on me. The bottle came in a small envelope with NO invoice or phone number to call. That is when I got suspicious and looked up Amir and Sanchez Nutraceuticals online and saw all these complaints--all very accurate. Note that when I ordered I don't recall seeing "Amir and Sanchez Nutraceuticals" anywhere with their ads or I would have checked them out first. I called tonight to cancel after reading the complaints and was put in a short queue. The woman who answered spoke little English and was an obvious cocaine addict or a person pretending to be a someone with a bad speech impediment with half a tongue. It was so painful trying to communicate with her. I got the same speel from her that the other complainers got...that you have to cancel 14 days after ordering the free trial and that I passed the deadline so there is no way she can refund my money. Supposedly, I was supposed to see this fine print on the SOLE email they sent me on the day I ordered the product. Read for yourself...the email they sent me from a "DO NOT REPLY" sender is below:
"Thank you for placing your order for the Nature's Acai. This RISK FREE trial is a very limited time offer that we are running to introduce our brand new product to consumers. The small shipping and handling charges will appear on your statement as "NBAcai" With our amazing Acai Berry blend, you should start getting results almost immediately and within three short months you should be well on your way to reaching your weight-loss goals! And remember, not only does this Acai Berry blend assist with weight-loss, but also provides numerous other benefits such as promoting younger and healthier skin, increasing energy, and removing harmful toxins from your body. All of these wonderful results are now yours to experience! We thank you for your business and feel confident that you will be very pleased with your results.
For billing information or any other questions regarding your order contact customer service at [protected] hours a day, 7 days a week.
Amir and Sanchez Nutraceuticals. "
Do you see anything about cancelling within 14 days of getting the email notification? NO. And tell me, how does one try a product on a trial basis when one doesn't have a product to try???? Finally Miss Strungout gave me two cancellation numbers (FINALLY) . TWO you may ask? Yes, TWO because apparently I was signed up to some other program as well (unknowingly). I am going to try to call my credit card company to stop all future charges and try to get the money back (about $85), but I fear I will have no luck. When I asked to talk to a supervisor or to get a bank refund number, she told me that this was a number for cancellations only and that she didn't have a supervisor. I persisted and she said "May I put you on hold for a minute or two?" I thought I might be getting somewhere but she just hung up on me. DO NOT BUY from this company...! RIP OFF! Oh, and about the product itself? I took one capsule today and it was so loaded with caffeine I'll be up all night. Is this healthy? NO. I believe in Acai Berry as a good antioxident, just wish I knew how to find a reliable distributor. If you ordered this product and got taken like I did, please call and harrass the living daylights out of the company. Call 78 times a day if you can...