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America's Test Kitchen
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1.9 13 Reviews

America's Test Kitchen Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from America's Test Kitchen with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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America's Test Kitchen reviews & complaints 13

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3:30 pm EST
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America's Test Kitchen Subscription free trial

I received a free trial for 14 days at America's Test Kitchen, Country Cooks and another online cooking recipe subscription. I emailed them 13 days out to cancel. on day 14 my credit card was charged$49.95, all the phone numbers for them do not connect me to customer service. I'm not sure how to resolve this issue. I want my credit card to be credited back and I want to verbally cancel over the phone with a customer service representative. Thank you

Desired outcome: Refund on, for subscription, I canceled via email 1 day prior to free trail ending

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2:07 pm EDT
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America's Test Kitchen Adam’s misogyny

I buy each season on Amazon so I can support the show, I was happy when CK left, (although sad Dan Souza didn't go with him since he is basically a little mini CK.) I luv the new addition of Ellie and Lam and glad there is more Brian and Keith, but on this weeks episode (S20, Ep21) Adam told Julia "put that knife down - you're scaring me". Really? - wake up Adam - you are going to disrespect Julia like that? So gross, and a sign that he needs to either shut up, be replaced, or maybe take a class. That was a real turn off and will have me just fast-forwarding through his segments. I was shocked particularly on this show when it is always just supposed to be about the cooking, his lame attempt at humor that questions a great female chef sickened me. Editors should have cut this out, I expect better of ATK!

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4:58 pm EST

America's Test Kitchen subscription

They offer a free two week subscription and present the subscription as costing $4.18 a month after that but charge the whole $49.95 and refuse to refund any of it if you cancel even 15 days later. I subscribed for the free period on dec 24 2018 and cancelled on jan 10 2019. I assumed based on the sales pitch that I would be charged monthly so the charges would stop. When I cancelled there was no mention that I had already been charged almost $50 and would not get a refund. When I realized what had happened I called back and two reps and two supervisors stonewalled and blamed me for not reading the conditions (which they know no one reads).

It is obvious that their business practices are a fraudulent scam designed to get people's money they do not realize they are being charged and not return it.

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Is America's Test Kitchen legit?

Our verdict: Complaints Board's thorough examination reveals America's Test Kitchen as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, America's Test Kitchen stands out for its commitment to quality and security. Clients considering America's Test Kitchen should delve into its customer service record to gauge compatibility with their expectations.

America's Test Kitchen earns 94% level of Trustworthiness

Perfect Trust Endorsement: America's Test Kitchen achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for America's Test Kitchen. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

America's Test Kitchen has registered the domain name for americastestkitchen.com for more than one year, which may indicate stability and longevity.

Americastestkitchen.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Americastestkitchen.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Americastestkitchen.com you are considering visiting, which is associated with America's Test Kitchen, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for America's Test Kitchen have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

America's Test Kitchen website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on americastestkitchen.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with America's Test Kitchen's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to America's Test Kitchen. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:46 pm EDT

America's Test Kitchen subscription memberships

I purchased a subscription membership thinking I was getting access to many recipes. They market heavily and email recipes. I also go to their website to search for recipes. However, I'm each of these cases, the recipes I want to access, 9 times out of 10, require me to upgrade my membership. This is false advertising as well as a bait and switch racket.

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GhanaKikbuti
, US
Jan 04, 2021 12:33 pm EST

I watched a couple of episodes of America's Test Kitchen on my local PBS station. They mentioned going to americastestkitchen.com for more information and recipes. I entered my email address and now I am being bombarded by their emails. There is NO workable unsubscribe link, The unsubscribe link takes you to a page where you can sign up for more emails. There is nothing on the page about unsubscribing. You have to login to your account to manage your preferences. I don't have an account with them. This stinks and is likely against the law.

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12:20 pm EST

America's Test Kitchen wrong product received, unwilling to make it right.

I ordered the 2017 Annual hardcover book for my fiancé for this Christmas at the beginning of December, which was within the regulated shipping allotted time to receive it before Christmas. On December 19th I received the package, only to my shock that it was a copy of "Cooking for two" magazine and the order form had the wrong name and address in it. Upon my first encounter with ATK customer service the woman was sympathetic and willing to look into getting it Expressed shipped as I live in Canada as this was an extremely important Christmas gift and after all the company messed up and with standard shipping I clearly would not be receiving it before Christmas. As the supervisors had all gone home for the day and I was reassured it would be made right and that I would receive a call the following morning from this representative. I never heard back and when I called back the next day I was informed that they would be reimbursing me $7.95 for shipping and handling and receiving a free digital download of some sort. While I have already had to pay $11.73 for duty for a magazine I didn't order and will have to pay it again when my actual item comes in. As the supervisors were much to busy to speak with a loyal customer, they agreed to refund me the price of the book. I understand that some people would be happy with this, but frankly I am not. I don't want the extra things, because they don't make up for the fact that the company messed up and that my fiance will not have a gift to open on Christmas, after an exceptionally hard year. The only thing I asked ATK was to express my package as there are 4 days left until Christmas and that would be the only way it would have a chance of getting here, but no. Apparently they do not ship express to Canada under any circumstances. I would like to also point out that during all this I remained polite and calm and treated your customer service agents with respect, and sadly the ole mighty dollar wins again versus remembering that your customers are people with families just like you and not just paying your wages. Next time, offer to ship express especially around Christmas, even if it doesn't make it in time, it will show you at least tried rather than just trying to make it right by giving away "free stuff" because frankly I wasn't looking for freebies, I just wanted to see a smile on my fiancé's face come Christmas morning when he opened up this book.

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7:42 pm EDT

America's Test Kitchen the show itself

I've always liked the two girls that are kind of running it but when they were cooking not talking to each other you need to bring Christopher Kimball back because this show has gone very very very downhill it's not even worth watching my 14 year old daughter is so upset she cried it's terrible uninteresting without him you might as well go off of the air it's just horrible I'm sorry

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9:07 am EDT
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America's Test Kitchen annual cookbook

I haven't subscribed to Cook's Country Magazine for several years. Despite that, I continue to receive an annual notice that I will automatically be sent their annual cookbook. I don't want it. I haven't asked for it. In order to decline it, I have to mail their postcard back to them. I've done that and despite my effort, I still rec'd the cookbook and later warning invoices that my account will go to collections if I don't pay for it. WTF? Again, this year, I just rec'd the notice that the book was going to be shipped. I'll be mailing the dang postcard back to them once again but in order to stop receiving the postcard, I have to log into their Website and register? I attempted to do that but got to a page that said "it no longer existed." This is such a scam. Do not purchase Cooks or Cooks Country magazines unless you want to be on the hook with them into eternity. So ticked off with them.

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9:42 am EST
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America's Test Kitchen cookbook order

Customer number [protected] Order number: [protected] Background: Ordered 3 cookbooks December 9th. Received shipping confirmation December 11th; charged my credit card December 12th. On December 28th I called to complain the books never arrived. Called January 5. They claimed they re-shipped them January 5th, and they would arrive in 2-3 WEEKS! The kicker: they refuse to provide a tracking number for the second shipment. They claim they don't have one. So, books ordered December 9 may or may not arrive by January 26. Issues: (1) In order to log on to their website to track the order you need your "account number" which is NOT included on the order confirmation; you have to call customer service to get the account number. (2) Re-shipping an order should be done via expedited shipping, not another 2-3 week wait for standard shipping. (3) Re-shipped order should have a tracking number! Conclusion: NEVER order from America's Test Kitchen. I certainly will not.

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Update by CCinTV
Jan 09, 2016 10:11 am EST

Update: The original December 9 shipment arrived January 7.
On January 9 I received an email with the tracking number for the second shipment, showing it went to the post office 1/8 even though
Customer service claimed the shipment went out 1/5 and there was no tracking number.
The complaint should have included the USPS since they are the ones that took almost 4 weeks to deliver my package. It was NOT sent media mail so there is no reason for the delay.

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10:01 am EDT
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America's Test Kitchen deception

Deceptive business practices and poor customer service. While trying to clear up incorrect billing for services not used was told America's Test Kitchen wasn't the website I signed up for services on. This at the same time the charges hit my credit card bill labelled ATK.com and the customer service rep even had a @americastestkitchen.com email address!

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6:33 pm EST
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America's Test Kitchen unethical business practices

I agree with others on this board. Complete unethical business practices. I have tried numerous attempts to cancel all products (magazines, web subscription etc) some of which I have no idea how they got started. They automatically deduct charges from my debit card and then leave no possible way to get back to them to cancel. Phone says they 'don't have capacity to accept calls'... and no email address to return or inquire about a charge.

I am fed up and will be seeking help from my bank in going after them. sad.

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11:34 pm EDT
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America's Test Kitchen received & charged for book not ordered

In 2009 I ordered a Cookbook from America's Test Kitchen (not a subscription). I have just received the second unordered / unwanted cookbook. With the book was an invoice for $29.95, also stating "I am to return by UPS or insured parcel post (sorry, we cannot be responsible) and Pay Postage (Sorry, we cannot accept C.O.D.)". So, essentially, I receive an unsolicited book, and am expected to pay return postage. Also, their web sight does not offer a place to contact them directly to register a complaint, or ask them how to return the book on their dime. I am currently undergoing chemotherapy treatment, and do not have the energy or desire to deal with a problem they inflicted on me.

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Barbara Kiszka
, US
Jul 06, 2022 2:29 pm EDT

This is still going on in 2022. I came home from vacation and found a package that had been rained on. I opened it up and saw an American Test Kitchen Air Fryer cookbook that I had not ordered, along with an invoice for $25.45. I laughed when I saw invoice #1000 and payment due 22-Jul-22 7:05:15am. Yeah, right.

I googled "American Test Kitchen scam" and found this site.

The good news is I called the number on the back of the invoice, [protected], and said that I did not order the book. The lady took care of it and said I did not have to return the invoice or the book.

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7:37 pm EST
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America's Test Kitchen - unwanted material

Unwanted books. Keeps sending books that I do not want. Informed them to NOT SEND any more books. I paid for 2 orders that was sent but had informed them to not send anymore as I would not pay for anymore books. Sent anyhow!!! I refused to send back or pay them anymore after informing them twice.

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8:51 pm EST
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America's Test Kitchen - unethical business practices

For years I have received America's Test Kitchen cookbooks. This past year, I started receiving overdue notices for books I either never ordered or had yet to receive. This happened most recently with their 2010 Annual recipes. My "2nd notice" overdue came before the book (which actually arrived a full week later). I sent my payment with what I freely admit...

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