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hotel room smelled strongly of mold.
After getting the keys to our room we noticed a strong odor of mold. We thought perhaps it was just from the room sitting without anyone in it. We cranked up the a/c and went to dinner. Upon returning from dinner the room still smelled of mold. We decided to stay only one night instead of two. We booked through Expedia and the hotel manager had used this to refuse a refund to us. Expedia was willing to cancel our stay for that second night due to our compliant. The hotel claims there was nothing wrong with the room. My husband and I both woke up feeling horrible the next day with sinus issues. This is a horrible place to stay and clearly customer service does not matter to them. I have lost money because they refuse to refund my money for a night a didn't even stay there.
customer service house cleaning
My family and I checked in and found blood on bed not sheets.(the mattress)They didn't change our room till the next day after paying full price.also alot of roaches was in room.(224) Then they moved us into room 104 we've here for 2 months. Noticed when it rains water comes in room wets rug and no1 cleans it. As a result of that the bed frame became moist...
ac not working
Checked in this past Thursday AC has not been working in room at all my girlfriend called the front desk several times asking them if they were going to fix the AC she was told yes it has been submitted to maintenance while after three days of been not fixing it I went to the desk myself and was told not any paperwork or work order or you sure she called...
Read full review of Americas Best Value Innfilthy rooms
The America's Best Value Inn in McMinnville TN is the worst hotel I've stayed at. The hotel itself is dirty and dilapidated. Didn't look anything like the pictures on the website. Got to the room and it was disgustingly dirty. Pop cans and candy rappers stuck behind the bed from the previous guests. An inch of dust on the TV counsel and broken bathroom...
Read full review of Americas Best Value InnI have documentation that i’m a aaa member and I was rudely turned away when I went to show I was charged regular rate.
I stay at your facilities quite often. Your staff usually is above and beyond more than helpful. But there's one lady in the morning in particular that is extremely rude and unprofessional and doesn't know how to run front desk of the hotel. Today Saturday, September 14 I went in there to show her that on Thursday night I was charged regular rate for the...
Read full review of Americas Best Value Innfront desk clerk /rooms
I have never been more disgusted I get here and there was this man I believe he was the owner super nice gave me my key and talked to me about my service dog I go to my room I wind down lay in bed and I'm starting to get itchy so I turn on the lights and I find two things 1 fleas 2 round small little yellowish rust stains and I so I google it and it say...
Read full review of Americas Best Value Inncomplaint
We have spent 3 days here because our car broke down. We checked in late that evening. That night I noticed the refrigerator wasn't working called desk lady came said it was on wrong setting. It ruined a very expensive bottle of insulin. Told the manager he started yelling and said we could leave hotel. He wasn't paying nothing. They came later that day and...
Read full review of Americas Best Value Innhotel
I am sad to explain that I feel this hotel does not deserve the right to use the name "America's Best" much less be called a hotel.
All hotels with guest room doors opening to a parking lot should be titled as "motels" for a more clear explaination of expectations of the overnight accomodations.
1. The door lock was broken. 2. One lamp would not turn on. 3. The bathroom had a scent of urine. 4. Only one electrical outlet by the bed was overloaded with plugs and an extension cord for the lamp. 5. I felt the electical outlet near the sink was too close to the sink because there was little to no space provided to set the coffee maker close enough to the outlet to plug in and make coffee. 6. The coffee maker had white particles floating inside the the chute where clean water should be poured to make the coffee. As many times as I rinsed it out, they would not go away. There was also brown powder stuff stuck to the walls of the chute. The coffee maker still had the previous guests used coffee filter inside the maker. 7. With such little space in the bathroom, there should be a cover over the toilet so nothing will accidentally fall inside as you're preparing to bathe. 8. Not all guests require the bathtub stool that was taking up space in the bathroom. 9. We had to flush the toilet a few times up to about a half a dozen times before it flushed entirely. 10. The complimetary breakfast consisted mostly of bread and a small variety of fruits which I could not enjoy because of my sensitivity to gluten and sugars. 11. Upon checkin, the front desk employee made my husband and I very uncomfortable throughout our entire nights stay, with his peculiar behavior seeming unprofessional. He insisted on canceling our reservation in my name through Booking.com while he honored our rate to create a new reservation in my husbands name. My husband was so dissatisfied that he left a review before we had retrieved our bags without staying our second night. 12. When we returned that afternoon our room key card failed to open our room door forcing us to encounter the front desk man again. 13. After we woke him from his afternoon siesta to turn our key card back on, his first words to us were to explain there was nothing wrong with the toilet. He argued with us that we should not have left our negative review.
We were so afraid of his retaliation that we could not gather our belongings from the room fast enough. Neither my husband nor I decided we never want to experience that again!
one night prepaid stay at this motel
I arrived at 2:20 pm for a 3PM check in on 7/21/2019 and was at first told it would be $20 extra to check in early. (Note 40 minutes early). I said I'd wait, until after 3PM, and she said it would be an hour (3:20 PM) before my room would be ready. There were three *(3) cars in the parking lot at this two-story "hotel" and there wasn't a room ready? In...
Read full review of Americas Best Value Innitems left in room.
I left two items in our room, in the Pacifica location. My husband and I stayed two nights, 9/7 and 9/8. Checking out yesterday morning, 9/9. I left black yoga pants and my Moab T-Shirt. I'm 99% positive they were left on the back of the bathroom door, and 100% in our room. They can keep the yoga pants, but, the T-Shirt has special meaning to me. I called...
Read full review of Americas Best Value Innreservation paid by fraud
My name is Jessica Rodriguez and I am a victim of fraud. The scammers used a prepaid one vanilla card In the amount of $500 to make a reservation at the América best value inn in Wisconsin dells at 3:33pm on 9/7/19. I can provide you with the number of the card and a copy of the receipt which shows that the funds were mine. A police report has been filed...
the room
No blankets. No heat control in my room. Blood stains on the chair and a broken office chair. As soon as I walked into the room an overwhelming smell of cigarettes filled the room . There were no blankets on either bed and was cold all night. I went and complained and talked to the manager they told me did I call the front desk? Nooo... I checked in at 1am...
Read full review of Americas Best Value Innhotel manager, room, stay
The manager is as rude as she can be yelling at us that she "just cleaned the lobby" when we tried to get coffee. Smiled and got sarcastic and rude about a surprise rate increase when asked about it, our hotel was raided by the police during our stay, we were clean and quiet and sat and watched drug deals between guests and front desk personnel, our room...
Read full review of Americas Best Value Innextreme mold and mildew in our room (room 122)
On 8/18 we arrived around 11:30 pm and was provided room 122. The second I opened the door the smell was overwelming. Like an extremely wet basement. I left the door open for hours and window open over night with a/c on the whole time to try to combat the smell. The walls had black mold on them. When I approached the front desk I was told that the last...
bed bugs cockroaches same soap same sheets
First off I'd like too say I stay at America's Best Value Inn quite often n haven't had any problems me n a buddy of mine are usually there and stay 3-4 nights every other week, we also get the same room. As we walked in our room yesterday and started too look around I noticed old soap bars on the bathtub were I left them the Las time we stayed, the sheet...
Read full review of Americas Best Value Inncancellation refund request
I cancelled a reservation I had made for this hotel through booking. com and my cancellation was not forwarded to the hotel. The arival date was August 8, 2019. The cancellation was made the around the end of July. I am now being charged as a no show to the tune of $245.55. There was no indication that I needed to cancel with the hotel. The booking service...
Read full review of Americas Best Value Innhotel cleanliness
The hotel cleanliness is definitely at doubt. I was charged $110 per day for a really bad hotel. It is old, small, dirty and smells bad. The bed liners didn't feel fresh, etc. I could go on and on. I never expected to pay so much for such a bad hotel. Americas Best Value Inn, needs to check this property because they are scam people like they did w/ me.
Read full review of Americas Best Value Innthe supervisor being unprofessional and threatening me
I have had a voucher for a room at American best inn watt ave location. Today I came back from doing my laundry. The lady was finally cleaning after three days of not cleaning my room. A bunch of customers were stoping by practice there Spanish with the cleaning lady, then they ask for towels and the cleaning spray. Hot cigarette smoke in the door way from...
Read full review of Americas Best Value Innmy room. no soap, no toilet paper, and only 1 towel in the bathroom.
None of the outlets, in the room worked. Only the bathroom. No television, no microwave, no refrigerator, and no lights. Only in the bathroom. I requested to be moved to a different room several times, only to be rejected by the front desk. I was told, on 4 different occasions, that someone would be sent to check the problems. No one ever showed up. I...
Read full review of Americas Best Value Inncustomer service, uncomfortable stay, giving out personal information
I have stayed at this property over a week. The first day my personal information/ room number was given out without any reguard to who it could have been. I could have seriously been in danger. And that happen twice, I have had to go through days uncomfortable inside certain rooms due to roaches, and because I have spent my money and didn't get what I paid for.. No one has offer discount or anything and that is not right.
Read full review of Americas Best Value InnOverview of Americas Best Value Inn complaint handling
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Americas Best Value Inn contacts
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Americas Best Value Inn phone numbers+1 (509) 459-6100+1 (509) 459-6100Click up if you have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number Click up if you have UNsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have UNsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number
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Americas Best Value Inn address1550 Market Street, Suite 350, Denver, Colorado, 80202, United States
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