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Americas Best Value Inn
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Americas Best Value Inn
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www.redlion.com/americas-best-value-inn
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1.0 357 Reviews

Americas Best Value Inn Complaints Summary

4 Resolved
353 Unresolved
Our verdict: If considering services from Americas Best Value Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Americas Best Value Inn reviews & complaints 357

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Newest Americas Best Value Inn reviews & complaints

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S
6:24 am EDT

Americas Best Value Inn payment

I called to cancel reservations. I was not informed that I would be charged the amount for the room for a night. I need that money. The guy on the phone said okay i can take care of that. He did not tell me I would be charged. I was told that no one would be able to help until tomorrow. I need the money back before then. The guy hung up the phone. I then checked my bank account and noticed $68.48 was missing. I was not aware of that policy and I really need that money so if you could refund me that would be great.

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3:59 pm EDT
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Americas Best Value Inn hotel painted post, ny on s. hamilton street

I had reserved two rooms for June 28-29 & 30 at the America's Value Inn on S. Hamilton Street in Painted Post, NY. On arrival I was greeted by the counter staff and provided my name with the details of my stay. He asked for a credit cards and tried to use Samsung Pay for the charges and after trying twice because the system would first indicate payment was received then indicated it did not accept the payment I used a credit card. The system still stated no payment yet the amount immediately showed up on an email from my bank. My son, renting the other room also provided a card for payment of his room.

At the room we determined we were given the incorrect room keys as the staff had switched our rooms inadvertently so we just exchanged keys.

After we settled in we went off premises and on return my room key did not open the door lock. Had to call the staff to get me in.

Next night same thing I had to walk to the counter across "campus" to obtain new keys. I was not happy. They I was informed the payment for my room did not show up on their system and was asked to again pay with my card. I refused to do so indicating my bank showed that the payment had been received.

Next morning I went to the counter and showed the staff my bank online statement that the room payment had posted. I was then asked to speak to the manager as their system failed to show the payment. I was informed it would be straightened out Monday morning when the manager was present.

Sunday I again had a problem with the electronic lock not accepting their keys.

Sunday evening I was called by the night manager indicating he was going to issue a credit for both our rooms as he apparently found the problem and for my troubles with all the above.

The facility was not well maintained with broken sidewalks, old wood buildings (multiple buildings like a boy scout campus), an electronic payment system that did not function well if at all, old looking rooms with little lighting, old cathode ray TV's (when did last see one of these), and a bath room sink top that was made for a 4' person. Even the bath condiments (soap and shampoo) were horrible.

I will only say good about the staff as they tried to help as best they could.

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9:45 am EDT

Americas Best Value Inn The most disgusting room i've ever stayed in in my life

We reserved a room for a week because we are in between rentals. By the time we got into the hotel room, it was already bedtime for my daughter. I turned on the bed to put her to sleep… there was literally poop on the bedspread, and blood on the blanket. I complained, and they be grudgingly brought me up clean sheets, which they literally threw at me and expect me to change myself self. When I asked for their help because I had a child that I didn't want to sit down on the said fecal infested betting, they acted like I was the biggest jerk in the world. Also chewed bubblegum on the floor. It's a health hazard

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8:53 am EDT

Americas Best Value Inn very dirty and got scabies from the hotel

I stayed at your hotel in phillipsburg NJ on June 12 and June 19 ...i started seeing a rash forming all over my body and was extremely itchy...i went to the emergency room only to find out that I caught scabies from your hotel rooms...your hotel is the ONLY hotel I stay at due to it being convenient to my job that is right behind your hotel. Obviously this not come from my home because I didn't have it prior to my stay at your hotel and nobody else residing in my home was infected with this . Also while i was at your hotel checking out another gentleman was at your front desk flipping out because he was crashed all over also and had even found bed bugs in his room. I would like a full refund to my bank account for both stays at your hotel. I do have the medical documents proving my complaints if needed. I apologize to you for having to deal with these issues due to those that are responsible for the cleanliness of your business. Please contact me at [protected] or at. J.E [protected]@gmail.com. thank you

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11:26 pm EDT

Americas Best Value Inn stolen item by staff

June 9, 2019
After checking out, I noticed I left my expensive sweater in my room. When I called, the guy did not care and said they had no lost and found and to call back the next day and speak to housekeeping. I asked if there was a lost and found and they said no which was strange. Housekeeping denied they took it, but they did. When I called the next day, the guy said he just looked and nothing was there and that no one stayed in there after me. The housekeepers were the only ones to go in there after me. It was a huge brand new red sweater so they took it and denied taking it. There are no repercussions for stealing my item. This is stolen property. I asked to speak to the manager the first day and he wasn't there. The second day I went in to the motel and the manager wasn't there and I left him a note with my number and said to call me ASAP. He never called, so I called them and asked to speak to the manager again and he didn't want to talk to me, so then I said he can't refuse to speak to me and then he finally got on the phone. I told him I will file a police report and he said go ahead. I need to be reimbursed at minimum because someone who worked at the motel stole my item.

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C
7:03 pm EDT

Americas Best Value Inn lack of cleanliness

We checked into our room at the above location on June 18, 2019 having stayed there the June before on our way to Boise, ID.

We found the bathroom floor to be littered with dust motes and dead bugs. The carpet was spotted with old paint and we discovered a frozen burrito in the fridge which had apparently not been cleaned out since the previous occupant left.

We were charged $94 for the night and I feel we should have received a modicum of cleanliness, especially in the bathroom.

On the way home we stayed at the America's Best Inn in Burns, OR and found it to be very clean - what a difference management makes!

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L
8:37 am EDT

Americas Best Value Inn hygiene and poor management

I can only afford this motel and its only one close to where I work.. Ive asked several times to have the room cleaned better or carpets shampooed but neither has happened the lady was rude told me to find another place to stay ive spent over $654 total and swithed rooms several times and ive also had my girlfriend come stay with me and the jacuzzi tub didn't work... They still charged full price and said oh well nothing they could do and no refunds im still having to stay here... And im finding bugs this morning in my room and they wont do nothin about it amd they dont clean base boards or walls at all!
Below is pic of wet towel I wiped carpet witb

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Update by lulubob
Jun 26, 2019 8:39 am EDT

i wan a refund and extra free night im forced to stay here

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Yourdownfall
, US
Aug 13, 2019 11:05 am EDT

I suffered also from the poor management at the Loudon TN location. They banned me for writing a truthful and accurate review then called me a racist and ridiculed my last name. Just read what the maintenance man Mike EV wrote. Employees can't write reviews and he deserves to be fired for it. I am a former hotel employee so I know the policies. Please fire Mike EV for his lies and slander. This should not be allowed and you corporate leaders need to wake up and get rid of an employee thats a bully and a liar. If reviews make them mad then get ready for infinite reviews. I will start a campaighn and I will never rest until this is solved. You can't slander and ban customers for trying to help your business through honest reviews

H
H
Healthier 4U Vending Review
, US
Jun 26, 2019 8:38 am EDT

Crazy

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I
4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Americas Best Value Inn bed bugs and dead insects in rooms

My dad and his co workers are in Edna, Texas to work on a project located over there and they chose America's Best Value Inn specifically, 1006 East Houston Highway Edna, Tx 77957, to stay over night. Last night Monday 6/24/19 he called us and he told us the conditions their rooms were in. He told me there were dead bugs on the floor, in the restroom and their beds. Some rooms they were staying in didn't have working water in the restroom and had hairs on the beds. He told me they were going to try to sleep like that because they had work in a few hours, later on that night he calls saying they were itching and the dead bugs had already gotten on their packed clothes. I talked to the front office and told me they couldn't do anything about it but give them a new room. They're not asking for money back but I am asking for these rooms to be inspected and cleaned so future customers don't go through what my dad and his workmen went through. Thank you

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B
5:01 pm EDT

Americas Best Value Inn discrimination and mistreatment of repeat customer

Hello and thank you for listening to my very legitimate complaint. My name is William Coonrod and I have stayed a few times at your Loudon Tn. Location. A few weeks ago I rented a room at the aforementioned location and my television didn't work. I called for help and a very grumpy and disgruntled maintenance man showed up to help. He obviously didn't want to help and I could hear the middle eastern owner tell him on the CB radio that it was our fault and he was sick of customers screwing up the TVs. We had just checked in and didn't have time to "Screw up" the Tv. The grumpy maintenance man complained about him and to ignore his accusations. After fiddling with the Tv an hour we told him to just leave it on the one channel that worked. He could have moved us immediately- the hotel was nearly empty. We settled with the one unchangeable channel and moved on. We had just undressed and got into bed when the same maintenance man burst into the room unannounced startling us. He apologized and said "sorry wrong room". It was rather strange since we were the only renters on that floor. Ok so the next day we left at 11 because we were refused a late check out. A few weeks later we returned because it's the closest place to our destination. When we walked in we were refused service. The owner and the maintenance man began yelling at us! Screaming that they had the right to refuse service to anyone who gives them an unfavorable review! We couldn't believe it! All we wrote was a true factual account of what really occurred and we were banned. Its unacceptable and my wife and I shouldn't be yelled at and refused for being honest. Our family and friends are shocked and this is clearly not a hospitable place to stay. You have the power to rectify this and we sincerely hope you do.

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1:46 pm EDT

Americas Best Value Inn reservation not honored

I made a reservation through Booking.com for Americas Best Value Inn in Kelso, WA. Date of reservation was June 5, 2019. Date of stay was June 15, 2019. I arrived at the hotel at 10:30 PM after assisting another motorist with a flat tire. The clerk informed me the hotel was full and my reservation "didn't exist". He referred me to other area hotels which were also full. I drove to another town with 3 young children to pay twice as much for a different hotel. I came back the following day, June 16, 2019, to complain. The same clerk was at the desk and took my contact information to give to his manager. I haven't heard anything back as of today, June 24, 2019. I would love to see your company at least reimburse me for the extra I had to pay at a different hotel - $75.

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9:53 am EDT

Americas Best Value Inn dirty room/bugs

I recently stayed at one of these hotels in Phillipsburg NJ Saturday the 22nd into the 23rd. When I got home that evening I started to see red bumps on my body. After inspecting myself, I found a couple clusters of these bites. I did not have them before arriving and they are certainly not mosquito bites (my bites are under where I was wearing clothing and are swollen/clusters of 5 or more in one spot). The hotel itself is in a disgusting location, garbage and food outside in the lot. Empty beer cans and old clothing laying around. There were stains on the carpets and the room itself was subpar. The staff were terrible. They said they wouldn't even have a room ready by 3pm; my check in time. They said they were too busy, but upon arrival there were approximately 6 cars in the lot. I also expect my room to be ready at the time I'm allowed to check in. I would like someone to contact me further so I can discuss this with higher ups.

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10:27 pm EDT

Americas Best Value Inn the cleanliness of the room and the rash that followed

My wife and I Stayed at the Webster City, IA hotel and we had to ask for our room to be recleaned. The bathtub was covered in what looked like candle wax and the substance the jacuzzi was covered in came off black and sticky. We stayed and then checked out. Now 9 hours after being checked out we have very itchy red rashes all over our body. We are asking for a refund of our money due to these two incidents.

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2:52 pm EDT

Americas Best Value Inn manager

On April 17, 2019 I stayed for a week at America's Best Value Inn at Sallisaw, Ok. For the entire week I was there the hotel never noticed that they never charged my account but instead issued a refund without any charge. This placed a restriction on my prepaid card account because they don't allow a refund without a charge. I contacted the hotel manager and told them what the card company told me when I realized what happened. They either needed to reverse the refund in thier computer system or send in a letter of indemnity to receive there money back. I was told, "that's your problem" by the woman who answered the phone. She fully understood that I never paid for the week and that they refunded that amount to my account, missing that from their books as well. I am unable to pay for the week I was never charged for until they fix what they messed up. I have almost $2000 on that card that I am in desperate need of being that I have an 8 month old child and another one on the way. My cellphone service has been turned off and I'm about to have to cancel insurance on my car.

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11:21 am EDT

Americas Best Value Inn refund

I checked into the the Amercias Best Value Inn in Three Rivers Michigan on Saturday 06/15/19. Never even entered the hotel room. Shortly after we decided we did not want to stay. Young lady at the front desk says "No problem" takes key back and cancels the room. 06/19/19 the $54 is taken out of my account. I immediately called and inquired about this canceled payment. I was told that it would be refunded and that they were aware that I never stayed in the hotel. Was advised that someone would call me back. Never received a call. Called back and was told "He" (The manager) would be processing the refund. 06/20/19 still no call or refund. Called and was told "she" (the general manager) would most likely not be coming in today and would come in tomorrow which is Friday the 21st, and she would process it then. Totally does not take days to process a refund. All I want is a refund for the room that I never used!

Dominque Williams
[protected]

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9:41 pm EDT

Americas Best Value Inn bed bugs

I stayed at the America Best Value Inn on June 17th 2019 at Helena Montana.I stayed in room 110. I was in the bed closest to the washroom and my friend was in the bed by the window. I woke up in the morning covered in bed bug bites, But didn't notice until I was down the highway. My friend did not get any bites. I do feel you need to deal with this matter of debugging the place. I would also like a refund for the inconvenience.
Please contact me at [protected]@hotmail.com or by phone at [protected] Thank you in advance for your prompt attention to this matter.

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9:36 pm EDT

Americas Best Value Inn hotel room 208

We stayed at the Goodlettsville location June 14-18th. We reserved online and they had everything screwed up. Once we finally got to room 208 the sheets were stained. One bed had a blanket the other did not. The toilet tank top was broken and replaced with an oversized top. The shower was unfinished. While staying there the third day my wife wakes with a multitude of bites. Turns out it's bed bugs and we had to get medication and upon returning home she had to go to a doctor and now has 5 prescriptions.

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Update by Hellcat99
Jul 03, 2019 8:04 pm EDT

I asked for someone to contact me regarding my complaint. Since no one has taken the time to reach out now I will do what I didn’t intend on doing and the next contact you will from me will be through my attorney. He will seek damages for pain and suffering, medical bills, refund and all his cost. Thanks for taking the time. All I wanted was to speak to someone about this

Update by Hellcat99
Jun 19, 2019 9:41 pm EDT

This is one photo of the multitude of bites

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Update by Hellcat99
Jun 19, 2019 9:38 pm EDT

I request someone contact me about this as soon as possible. My email is nickvega843@gmail.com or call [protected]

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9:22 pm EDT

Americas Best Value Inn hotel room

my room is filthy. It has stains on sheets stands on the bedding stains on the floor stains everywhere! I checked in for 3 days I paid $84 a night! My room did not include a mini fridge. My air conditioning does not work. The room is disgusting from the bedding to the curtains I'm very disappointed and I expect a response and a refund! I will be taking this to the Better Business Bureau also the Secretary of State for Minnesota! This place is filthy Macy does not work so the worker at the Hotel offered to give me a fan and which I am still using also there was a hair clip left on the floor and Hare and the hotel room shower! Also no screen in the window very dangerous!

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11:52 am EDT

Americas Best Value Inn front desk overcharging me

I checked into room 124 on June 12th 2019 for 7 nights I was charged $439 with a $25 deposit when I went to check out they told me that because I had guests I was to pay more they were going to charge my card more plus keep my deposit I do not understand because I did have visitors as guest but I did not have overnight there were I rented the room for two people and that's how many stayed there and slept and used the room that I rented for the two people myself and one other I'm not understanding why I'm going to be charged more if someone would give me a call back at [protected] thank you Dominic Rosa

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5:20 pm EDT
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Americas Best Value Inn americas best value inn st. cloud, mn

We checked into room 242 in this hotel on Thursday June 13th. The room only had towels for one person, smelled strange, there was no building security, the side door couldn't be locked, there was a sticky spot on the carpet at the foot of the bed. When we asked housekeeping about it on Thursday they said they or the maintenance man would clean it up. When we returned to our room Thursday evening, our keys wouldn't work on the door and needed to be replaced, the sticky spot on the floor hadn't been touched. The next day we again told housekeeping and the desk person about the sticky spot. When we returned to the room, our keys again would not work, the sticky spot was still there, the bed had not been touched, the garbage was still in the garbage can. We complained to the desk and she sent up housekeeping - all the person did was make the bed, no new towels, no cleaning, didn't dump the garbage. I wiped off the table in the room with the single washcloth in the room, and the white washcloth was brown streaked. We did not leave, but stayed the remaining night, the next day even though we had put out the housecleaning please tag on the door absolutely nothing had been touched in the room, the tag had been slid under the door into the room, the keys again would not work and had to be replaced. at that point it was obviously nothing these people would do for us, so we made the bed, and passed the night. We will never again stay in one of Americas best Value Inn.

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3:40 pm EDT

Americas Best Value Inn service and room

We walked into an America's best value inn in Helen Ga. to see if they had a room available. The lobby smelled so bad of cigarette smoke. None the less we booked a room because they were almost out last resort in our price range. When to the room and was shocked to see the condition of the room. Very disappointed that you would let this hotel represent your corporate name. I did request a refund and was told she would process it in the morning because if she did it then it would mess up her paper work. I told her that was not acceptable and asked for corporate number and continued to press her she did refund my card. This really does not give me confidence in trying the Americans best value inn in the future. Just thought you would like to be informed. If you want to contact me concerning this matter please do so at [protected]@pineland.net
Thank you for taking time to look into this matter.

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www.redlion.com/americas-best-value-inn

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