The complaint has been investigated and
resolved to the customer's satisfactionResolved American Puppy Club — Fraud and lies
resolved to the customer's satisfaction
1/26/08 What a horror it has been in dealing with 'American Puppy Club' I Bought a Yorkshire Terrier Puppy from them on 11/11/07, he was very tiny and very sweet, He came down with the sniffles and a cough on day 4 of being home with us. I took him to our Vet on 11/16/07 at 'Red Bank Veterinary Hospital' where he was diagnosed with pneumonia after having 3 chest x-rays done which our Vet recommended due to the way his lungs sounded, as well as his running a fever. Our Vet sent us home with several medications along with an unfit for sale letter. She also advised us that he may need to be admitted if he did not get any better in 24 hours. I called American Puppy and told them what our Vet had found, They asked me to bring the puppy back to them ASAP so that their Vet could take care of him and that they could get some food into him, they were closing and would wait for me to get there for me to bring all his paper work with me. My husband and I bundled up our puppy and went to American Puppy, they had me sign a form which was for a full refund, one sales girl took the puppy to the back along with his paper work and then came back up front with another sales girl and informed me I had filled out the wrong form and had me sign a new one, I was so distracted by the sales girl who took our puppy to the back she was going on and on about how he might not make it I signed the 2nd form without reading it like I had read the first one, I was shocked over the prospect that our puppy might not make it. I didn't read the form until a few days after, I was busy running between my job and home and to American Puppy to spend time with our Puppy. My Sister, brother in-law and my nephews came in from Pittsburgh for a Jet game, While the boys were at the game my sister and I went to visit my puppy, My sister was shocked at how sick he was and asked me if he was going to die. The sales girl over heard us and said we had your sister sign a store credit form in case he doesn't make it she can get a replacement puppy. After a long discussion with my sister, brother in-law and my husband we decided not to take the puppy back as he was so ill, we informed American Puppy that we wanted our money back, They said you signed a form for Store credit stating you were returning the puppy for personal reasons not because he was unfit for purchase, I said I gave you a copy of the vet bill and the unfit for sale letter from out vet the night we returned him to you 11/16/07. They said we never got a copy of the unfit for sale letter and you signed a form stating that.
I stopped dealing with American Puppy and wrote a letter to SCA the financing company to dispute my bill for the $1600, I let them know I do not have the puppy, I sent them a copy of the unfit for sale letter as well as the bill from our vet, a copy of the Store Contract, and a copy of the form they had me sign, I mailed it to them certified return receipt requested.
I am waiting to hear back from them, I plan on going to court if needed.
If anyone out there wants to start a class action law suit please contact me as I'd like all of us to be heard, and have our day in court.