The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
American Patio Covers PlusAmerican Patio Covers Plus

S

I had some issue with my patio cover and called American Patio Cover Plus they promised to call me back but they never did. They Just has this habit of receiving call and always promise to call back but they never do. Over last two and and half month I have called them at least 3 to 4 times a week and then was able to talk some one relavent only once but my issue is still unresolved. They promise to come but they nevr do, its so frustrating. Think twice before getting your patio cover or anything from them once they have got your money you are in their trap.

Even though they are not BBB member still your can see some complaints reported and their rating is F.

http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/patio-porch-and-deck-enclosures/american-patio-covers-plus-in-marysville-wa-37001586

Responses

  • Ro
    Rolo Jul 15, 2009

    I too had a problem with the quality of their work when the patio cover started leaking. Initially, the installer didn't properly secure one section of the panel and took several phone calls and several trips by their installer before it was secured. This lasted several months. It still leaks because the installer failed to create enough of a pitch to direct the water away from the house. I went ahead and filed a complaint with the BBB in Washington and they are unwilling to resolve the issue thru the BBB method. I invited the owner to come out and inspect their work so he can determine if I was blowing smoke and naturally, they didn't respond.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.