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1.1 58 Reviews

American Medical Response Complaints Summary

2 Resolved
56 Unresolved
Our verdict: If considering services from American Medical Response with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Medical Response reviews & complaints 58

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4:41 pm EST
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American Medical Response Unethical behaviour - too many fake runs - and sirens annoying

I have noticed there are way too many and what I believe to be false ambulance runs. The sirens go off too many times around the same area and then stop. (Also, at night time). I have kept a log of dates and times, and I would think that the employees could be identified as to who is on shift at this time. Not for sure if they are trying to harass an individual or not. But the sirens are disruptive.

Desired outcome: To determine what individual or individuals are doing this and to be talked with by their Supervisor.

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2:34 pm EDT

American Medical Response Claim clarity and customer service

Writing this in regard to the customer service and billing of AMR. I have never experienced anxiety from a customer care service, a place that is supposed to helping people but rather is doing the exact opposite, if not making matters worse.

Long story, short I had one claim with them in 2018 (no problems, coded correctly, everything fine) and then in 2020 I had the same exact claim where I have been on the phone countless of times with AMR representatives. To sum it up, AMR told me they coded it incorrectly and they would resend it. I then continued to have follow up conversations with them and insurance and they indicated that they are still processing. Not until I called insurance again, for them to tell me that they aren't going to resend it (aka someone/multiple someone's clearly lied to my face and kept me having to keep calling).

First, why this claim was code differently from the first time is confusing to me and second, how they lied and treated me is beyond belief.

Every time I spoke someone they didn't listen to my questions and would repeat what they wanted to say.

Overall the worst organization I have ever dealt with! I tried to give them feedback and they don't even care. Just feeling left with anxiety.

Desired outcome: Clarity on the claim

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11:26 am EDT

American Medical Response The pick up for patients needing transport that are not in an emergency situation!

I have a son who is on a vent and has a tube feed with "Locked-In Syndrome". He requires an AMR, or an AMR like service, for transport to medical appointments, trips to the hospital for infection review and early resolution, for various procedures, X-rays, blood draws, CT scans and MRIs. In the last 3 months AMR has been repeatedly 60 to 90 mins late, 5 times, ending in cancelled appointments by the doctors at the Vancouver Clinic.
So the suspected infections of the bladder went undiagnosed while the urinary tract stone blocked his tract completelycausing a major infection to develop which caused hospitalization a month or so later when the infection had spread into his blood. This repeat visit was reschedule by the doctor for 10 days or so later, and the same thing happened with AMR appointment made another very late arrival and the doctor cancelling his appointment again. A week or so later he had to be hospitalized because the infection was now so severe his temp was up his heart rate was high, etc. All of this because AMR did not make two different planned transport to my son's doctor, which could have prevented this and the $100, 000 hospital bill for the stay.

So, today June 11th at 7 am there was a scheduled AMR transport to the hospital for an MRI. AMR calls and says they will be 60 to 90 minutes late, again. My son and I were supposed to go at 7 am to get a COVID test before the MRI ant 9:30 am, to see if we were negative before the MRI was done.

This AMR service is not only BAD is does not exist unless it is an emergency, and who knows if they would show up then. GOOD LUCK PEOPLE with AMR, the WORST service in Clark County! This is true government mismanaging the contract with AMR services, and then AMR having no competition for their service. This is outrageous and a disservice to the community!

Desired outcome: FIX AMR services in CLARK COUNTY, so we have some for necessary medical transports, for fragile patients!

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11:30 am EDT

American Medical Response Ambulance service

We received a bill for the difference of AMR's bill not paid by our insurance, who has a contract with AMR. Our insurance company says that they are not allowed to charge us above their contracted rate unless we signed a waiver. That did not happen and AMR claims they don't have a contract with Kaiser. A simple Google search says otherwise. So they waited 6 months and sent us the bill again.

Desired outcome: Eliminate the bill since it's in violation of their contract with Kaiser

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2:32 pm EST

American Medical Response Ambulance sirens

AMR runs the sirens on their ambulances constantly at all hours of the day, regardless of traffic, through residential areas. Often they run multiple sirens simultaneously, so it sounds like many emergency vehicles are responding at once. No other emergency vehicles behave like this — not police, not medic one, not the fire department, so it is clearly not a regulation. We're sick of the noise and disruption to our community many times per day and during sleeping hours. Oh, here comes another one...

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12:22 pm EDT

American Medical Response Unethical Charges & Unethical Practices

On 7/28/2000 my daughter and I were hiking on a steep/cliffy mountain summit when my vertigo & weakness from a previously diagnosed/managed cyst I have in my cervical spine increased. This happens when inflammation causes it to compress nerves, etc & is not a new injury & not medically life-threatening by any means. However, on this day & in this location, getting back down from the summit was extremely dangerous for anyone — a fall would very likely be fatal — and my likelihood of falling (vertigo/weakness) was pretty high. My daughter called the county sheriff to ask if we could get assistance getting down safely. Through a long process, a SAR helicopter came & picked us up from the summit & landed at a landing zone on top of a hospital. I told the helicopter crew I didn't need emergency medical services, as the issue was managed, not emergent in any way except for falling off a cliff if I had tried to get down. I said that repeatedly, as did my adult daughter.
Upon landing, a stretcher was waiting to put me on & I said I do not need to be on a stretcher, I'm ok. I explained again that I didn't need emergency medical services, as the issue was managed, not emergent in any way except for falling off a cliff if I had tried to get down. The EMS personnel, who I assumed worked at the hospital we had landed on top of, asked me to just sit down on it & let them put the seatbelt on so they could move me from the landing zone, as it was protocol. I sat down & was pushed into a waiting ambulance (?!?) that was waiting there on the roof of the hospital. Being an EMT myself, I knew they couldn't transport me without consent, and I also recognized the privately owned ambulance service that had me. I again, REPEATEDLY, said I do not want to be transported anywhere, I do not need to be transported, the prior vertigo & weakness is due to a known, *managed* cyst on my c-spine. My adult daughter, also an EMT, also chimed in & said ambulance transport was definitely not needed or wanted. I could walk just fine & we were parked on the top of the hospital, if I had needed to be seen I would have walked the few feet to the hospital door. Also I didn't want to risk unnecessary contact with CoVid 19/transmission. Why was the privately owned ambulance even there? The EMT repeated that it was protocol, ignored my protests and the ambulance started driving — with me & my daughter in it, without our consent. There was no medical necessity, I was fully conscious, alert & oriented. I became louder & stated that I knew they were doing this so they could charge me for an ambulance ride, as we were already AT the hospital. The ride took a total of approximately 2 minutes to pull around to the outer ER doors. Still repeatedly stating I did not want or need transport and treatment, I was wheeled into the ER to be seen. I was extremely worried about being exposed to CoVId19 at that point — from being inside an ambulance to inside of an ER during CoVid19. The AMR ambulance crew "handed me over" to the ER staff, where I finally was listened to by hospital staff & "allowed" to leave. It felt like I had been kidnapped & wasn't legal without my consent.
The punchline? I received a bill for $2, 010.54 from the AMR ambulance service (this isn't the helicopter transport nor the hospital). Over two thousand dollars for a transport that was to/from the same hospital and against my consent, as witnessed by my adult daughter.
I am working on finding out who to contact in WA state about my legal avenues if this bill is not dropped, as my consent was never given nor implied, I was put at risk by being transported against my will and the resulting bill is absolutely insane.

Desired Outcome
First, I would like AMR to rescind the bill. Also, I would like the EMS crew involved to receive additional education regarding obtaining patient consent prior to touching/transporting patients, *especially* in light of exposures to CoVid 19.

Trip # 490-[protected]-00
Date of Service 7/29/2000
Account # [protected]-0000
Julia Hussey Schwartz
Seattle, WA — LZ at Harborview Medical Center to Harborview Medical Center

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Update by Julia Hussey Schwartz
Sep 15, 2020 12:24 pm EDT

Desired Outcome
First, I would like AMR to rescind the bill immediately. And also, I would like the EMS crew involved to receive additional education regarding obtaining patient consent prior to touching/transporting patients, *especially* in light of exposures to CoVid 19.

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5:29 pm EDT
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American Medical Response Past due bill

I just received a notice from a collection agency from 3 years ago. I was never notified of this as your company had the incorrect mailing address. And AMR turned this into a debt collector. My insurance company was never notified either. Thank your attention in this matter please let me know how to proceed. I will do so

Maria Robinson
[protected]

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8:10 pm EDT

American Medical Response Medic 2 paramedic joshua on 5/23/2020 out of lewis county

The Paramedics name was Joshua he said. He was on Medic 2 and was dispatched by Centralia but in our town could have been out of Chehalis. Dispatching addres was 917 S Scheuber Rd Centralia Washington on 5/23/2020. He was upset he was on this call upon arrival you could hear the disdain in his voice, he was very confrontational and kept using statements like; not his problem, he would rather be running real calls, his time would be better spent running true emergencies, there were better calls then the one he was on, Fire needs him on the actual calls. The EMT even apologized for his behavior. When I asked for the supervisor he told me NO. He then said why after I asked another time and I said because I asked you too. He said hes in charge the sup wont do anything so no. Our front office gal heard this and called 911 again. The police and the supervisor finally showed up. In the end the patient stayed in our care but the Tact and professionalism of you medic is appalling. If you weren't the only game in town Ide push to switch contracts. I know this was 911 call and not an inter facility but his conduct was that bad.

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10:48 am EDT

American Medical Response Incorrect billing/claims wrongfully filed

AMR has incorrectly billed us and will not work with us or our insurance to correct their bill and receive payment even though we and our insurance have contacted them numerous times to resolve the situation. They have now sent the bill to collections in our daughter's name who isn't even the primary on the insurance but a teenager who has spent the last year fighting for her life as she battled cancer. No they have marred her credit score before it even begins and for a totally avoidable situation which was a result of their incredibly bad customer service and unwillingness to take the time to resolve the issue in their billing system. AMR needs to rescind the claims bill immediately and contact our insurance to receive payment.

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1:56 am EDT

American Medical Response Ambulance services in january 2020

Reference trips number 490-[protected]-00 and 490-[protected]-00. I did not authorize either of these trips nor did I sign any consent or document requesting these services. Therefore I cannot be held legally liable for these claims. The first of the above was ordered by the Federal Way, WA police department on January 13, 2020. I have no idea who arranged the second trip from Saint Francis Hospital in Federal Way to ManorCare North in Tacoma, WA. The ambulance team simply came to my room in the hospital and wheeled me out on a gurney to the vehicle without a word, and drove me south to Tacoma. I was taken in on the gurney to my bed and then they departed without comment or request for authorization or signature. If Saint Francis Hospital in Federal Way authorized that trip then they, not me, are liable. The Federal Way police report number is 20-487 from Officer Brad Chaco. on January 13, 2020 in the evening. You have the date of January 20, 2020 for the second trip from Saint Francis. That is all I know. Some of my numbers of interest to you are (1) Washington Quest EBT card issued by WA State Agency Dept. of Social and Health Services {DSHS} [protected], (2) State of Washington Services Card (Provider One) 102123164WA, and (3) I do not wish to give you my Medicare number here but you should have along with my Premera Blue Cross numbers. I do believe that I have Medicaid and that should cover any services billed to you. I am of very limited means with no assets and any recovery effort by you against me would be fruitless and indeed without basis as I am not legally liable. You should be able to recover from the Federal Way Police Department, an agent of the City of Federal Way, and secondly from Saint Francis Hospital or whomever they have on record as having authorized that trip. With my best wishes. WAS

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3:38 pm EDT

American Medical Response 2 employees that came in the ambulance

On Sunday September 8, 2019 at 4:32pm I called 911 AMR showed up my dad was having a stroke I asked AMR to transport my dad to Modesto doctors hospital cause that's a stroke center they refused. On top of that they were extremely rude, unprofessional and unpleasant. Their behavior was uncalled for during this emergency call! They have wronged us during a difficult time. These two individuals should not be in career that they are in. We did not deserve the way they treated us not the patient!

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9:34 pm EDT

American Medical Response ambulance service

On September 3 last year, I was having dizzy spells while at a restaurant and called an ambulance to take me to the hospital. At the time, I was covered by a Blue Cross/Blue Shield silver plan and expected that the ride, which was less than a mile, to be covered. I paid a $300 co-pay at the time. I was surprised to receive a bill for an additional amount of $2, 219.82 and immediately began receiving collection threats on the bill.

After calling my insurance company, they told me the amount they offered to AMR for their portion of the expense was rejected by AMR because they wanted more money and my insurance company wasn't prepared to offer more. So they came after me directly. The ride, as I mentioned, was less than a mile and all the EMT's did was basic triage. The bill I received cited exorbitant costs for basic items such as latex gloves. My current income is below living wage and my husband is out of work. We contacted AMR and they told us we could apply for relief. I literally make $500 a month and they rejected my relief application, which leads me to believe this isn't a real program and is there simply for good press.

At any rate, as I was awaiting an outcome to the matter, they continued to send me threat/collection letters, even though I was talking to them weekly throughout the process. So I am currently being told I owe over $2, 000 for a ride less than a mile distance just to get me to the hospital because AMR didn't like the reimbursement from my insurance company. AMR's practices are, at best, extremely unethical and, at worst, criminal.

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12:38 pm EDT

American Medical Response billing

I have called the medicaid department several times over the past year about a claim. I still need help to resolve this matter. Amr keeps telling me that they are being denied because taylor's insurance doesn't cover emergency services. Amr says that the denial says behavioral health services only. Amr keeps billing the wrong claims department. I have told them to bill legacy medicaid or molina. Two medicaid representatives have also called amr on a three-way call to assist me and have explained to amr the error that they are making.
I am now receiving a collection notice from amr. This is amr's mistake and I shouldn't be responsible for the bill. I have tried to help them but they don't seem to understand.

Other healthcare providers have had this billing issue but have corrected their error and received payment for their claims so I don't understand why amr is having such a hard time.

Date of service: 09-10-2017
Trip number: [protected]

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4:05 pm EDT
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American Medical Response unethical behavior

On Wednesday 7/25/18 driver of a vehicle from your company, AMR, (Vehicle #2204) made contact with my parked car while I was in my vehicle. Before she did so, as she was inching toward my car I motioned to her (we made eye contact) showing her that there was no room. She proceeded and made contact with my car. I motioned again pleading with her to back up. At last she did.

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7:24 pm EDT
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American Medical Response billing/customer service

In February I was in an accident and was transported by AMR. A few weeks later I received a bill that was not payed by my insurance. I contacted the AMR billing department requesting the bill be sent to my insurance. I gave the information they requested. About a week later I was contacted by the billing department asking how I wanted to resolve my bill. I informed them that I had previously given my insurance information and was told to wait 20-30 business days to receive an updated bill. The representative then informed me that not all the information for my insurance was input into the system. I gave them the rest of the necessary information and was again told to wait 20-30 business days. On June 12th I was contacted by Credence Resource Management, a debt collection agency, asking how I wanted to resolve my debt. I informed them that I had given my insurance information to AMR but never received an updated bill nor was I contacted by AMR since. The representative from credence took a moment to look at my account and informed me that my insurance was never billed. They told me the had sent the bill to my insurance and I would be contacted with an updated bill when payment was received. The next time I was contacted by Credence was on July 5th, they again asked me how I would like to resolve my debt. I told them again that I had never received a bill and was told to call back when I did. On July 12th I was called again by Credence, they informed me my insurance had payed a portion of my bill on July 6th and asked how I would like to proceed with paying my remaining balance. Not once did I receive an updated bill from AMR. I was sent to a collection agency despite giving my insurance information several times to representatives at the AMR billing department, AMR failed to bill my insurance when given all of the necessary information. They were not actually billed until Credence was placed in charge of my account. It took 5 months since receiving the first bill from AMR for my insurance to be correctly billed.

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11:12 pm EDT

American Medical Response amr billing

Date of incident: Sept. 8, 2014. Trip # 865-[protected]-01
My bill was paid off in Feb. 2017. I was on automated billing and they continued to draft money out of my account after my bill was paid off. After several monthly calls, speaking to people that said it would be taken care of; there is still no change (still drafting from my account). I was deducted $50 in March, April, and May. I was reimbursed for April and May but never for March. Now AMR is sending me a bill saying I owe them for an overage in the refunds they sent me. They told me to send them proof that the money was deducted from my account and I did. This information has been sent twice (last one sent on 7/3/17) and I am still receiving bills. This is really getting RIDICULOUS. I should not have a bill because AMR should've never continued to take money from my account once my bill was $0. I need someone to respond and they should be paying me (for the March deduction) instead of me paying them.

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5:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Medical Response patient care

An ambulance was called for my father who had a sudden onset of confusion and is a diabetic. The ambulance NEVER checked his blood sugar and at the hospital it was 27. I looked at North Carolinas protocols and for altered mental status is states to do a blood sugar test. I am very dissatisfied with the care he got. This lack of training or care could of easily cost my dad his life!

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4:11 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

American Medical Response - after 2 1/2 years of my mother's death we get a collection bill for the ambulance that took my mother from a facility to the hospital.

My mother was transported from a rehab facility on 2/28/07 by American Medical Response to a hospital where she died. My father never received a bill from this company. Today we received a collection agency letter (Bay Area Credit Service). In talking with AMR a bill was sent to the facility and returned. I tried to get info from her insurance comp to see...

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