American Girl
reviews and complaints

I gotta say, I was pretty excited to get my hands on an American Girl doll from their website. But boy, was I let down. First off, the freckles on my doll were just plain ugly. They looked like they were drawn on with a gold marker or something. Definitely not what I was expecting based on the pictures. And then, to make matters worse, I had to wait over an hour just to find out that they were going to replace my doll with a cheaper one. Like, seriously? I customized it for a reason! I was so disappointed in everything about my experience with AG.

And don't even get me started on the ordering process. I had to repeat myself so many times just to get my order in. It was a total hassle. And for what? A doll that wasn't even worth the $200 price tag. I mean, come on.

To top it all off, the customer service was just as bad as everything else. I was so frustrated with the whole thing that I just gave up and decided to take my business elsewhere. I wouldn't recommend American Girl to anyone based on my experience.

I gotta say, I was pretty disappointed with my experience with American Girl. I wanted to get my daughter a doll for her birthday, and I thought it would be a great idea to order it from their website. But man, was I wrong.

First of all, they make all these promises about how great their dolls are and how fast they can ship them to you. But when I called customer service to ask about delivery times, they told me I needed to order the doll three weeks in advance. So I did. And what happened? Three weeks later, the doll still hadn't shipped.

I called customer service again, and they couldn't even tell me when the doll was going to ship. They just said it would be another ten days after it shipped before I received it. That's ridiculous! My daughter's birthday is coming up, and now she won't even get her present on time.

I'm really disappointed in American Girl, and I don't think I'll ever do business with them again. And that's a shame, because I have two younger daughters who would love to have their own American Girl dolls. But if this is how they treat their customers, I don't want to give them any more of my money.

I used to be a big fan of American Girl dolls and have purchased them for my daughter and three granddaughters in the past. However, I recently came across a book or pamphlet that was written by or for the American Girl company. It discussed issues related to children's gender and other topics that I don't believe are appropriate for minors. As a result, I have decided not to buy any more American Girl products in the future.

I think that American Girl should stick to what they do best, which is manufacturing dolls. They shouldn't be expressing their opinions on what parents should or shouldn't tell their children. I believe that this unwanted "wokery" that they've written will hurt their company in the long run.

Overall, I'm disappointed in American Girl and won't be buying their products anymore. I hope that they will reconsider their approach and focus on creating high-quality dolls that children can enjoy without any controversial content.

My kid finally got her hands on an American Girl doll after begging for it for ages. She played with it twice and then bam! The right leg fell off. I tried to fix it so it could sit pretty on the shelf, but then the other leg fell off too. My poor daughter was devastated to see her beloved doll without two of its limbs. And let me tell you, this toy ain't cheap. I was so disappointed that it broke so easily for the price we paid. And to add insult to injury, I found out that there's a "clinic" that can fix the doll's limbs for a crazy expensive price. What a rip-off! Don't waste your money on this overpriced toy.

I just got the room for two trundle bed for my granddaughter who's seven years old from americangirl.com. I gotta say, the price was pretty steep, but I got a 15% discount so I went for it. They charged me 25 bucks for shipping, which I thought was a bit much for what I got. When I got the package, it wasn't even that big, but it came in a plain brown box with no American Girl branding or anything. I put it together and I gotta say, I'm not impressed with the quality. It feels pretty cheaply made and if I knew that beforehand, I wouldn't have bought it.

There are a lot of issues with ordering from American Girl's website. It seems like the site is having a lot of trouble lately. It's really frustrating when you spend your hard-earned money on a doll only to find out that it's poorly made with cheap fabric and the eyelids don't even cover the eyeballs. When you call customer service, they'll tell you anything to get you off the phone, but they never follow through. Even the corporate managers will outright lie to you. It's really disappointing because American Girl used to be such a great company, but the quality and service are rapidly getting worse.

Another problem with ordering from American Girl is the high shipping cost. It's really frustrating when you have to pay so much just to get your order shipped to you. And to make matters worse, they don't even reward loyal customers. New customers get a 20% coupon, but regular customers don't get anything. It's really unfair.

It's really sad to see what Mattel has done to American Girl. They've taken a quality product and ruined it. It seems like they're more interested in turning a treasured keepsake into a disposable Barbie than in providing a quality product and good customer service. If you're looking for an American Girl doll, I would recommend buying an older one on eBay or shopping at Target. It's just not worth the hassle to deal with American Girl's website and customer service.

So, I was browsing the American Girl website on October 29 and saw that they were advertising a 20% discount on orders over $100. I thought, "Wow, what a great deal!" and immediately added some items to my cart. However, when I went to check out, I noticed that the discount was capped at $499. I was a bit disappointed, but still decided to go ahead with my purchase.

Then, I encountered another issue. American Girl claims to offer free shipping, but when I added some food items to my cart, the free shipping disappeared. I was confused because the website had told me that I had qualified for free shipping. It turns out that a single piece of toy pizza was enough to mess up the whole deal.

I understand that American Girl is a popular brand and that parents will do anything to make their children happy. However, I don't appreciate the way this company tries to lure customers in with special offers that turn out to be not so special. It feels a bit dishonest to me.

Overall, I wouldn't recommend American Girl to others. But if you absolutely have to have their products, be prepared to swallow your pride and deal with some frustrating issues along the way.

So, I bought a gift card from American Girl for $200. But my daughter lost interest in their stuff, so I didn't use it. I still have the receipt and everything, but when I called to get my money back, they said no way. They think they can just keep my money? That's not right. I bought the card, so it's my money. I could have bought something and returned it, but now they won't even give me my money back. It's not like the card itself is worth anything more than a dime. Why should I be stuck with something I don't want? It's not fair. I'm really disappointed in American Girl.

So, let me tell you about my experience with American Girl. To put it simply, they're not the most honest company out there. They'll tell you anything to keep your money, and their prices are sky-high. And if you want to cancel or change your order, forget about it. They won't give you a refund on shipping, and you'll have to pay to send it back. It's a total rip-off.

I made the mistake of accidentally buying the same item twice, and it was a nightmare. They wouldn't refund me, and they were just plain rude about it. I felt like they were trying to scam me out of my money. They said they would give me a refund, then they said they couldn't, and then they offered me a measly $10 credit to buy more stuff from them. Are you kidding me? That's not even close to what I paid for the item.

I'm done with American Girl. I won't be buying anything from them again, and I suggest you don't either. They're just not worth the hassle.

My name is Melissa Massara I ordered and paid for a AG doll on 8/10/2020. STILL NOT received. Order# [protected] Tr# [protected] sku-gnt53.
I ordered this for Christmas for my granddaughter and was told basically that it was lost between the Ag warehouse and fedx and I will not get it by Christmas and they will investigate but I can reorder.

The item's regular price is $163.00 but was on sale for $97.00 on 12/9/19. The item stated that "sales is final and cannot return". I added the item to cart, input my $20.00 reward, the total after tax and delivery was $93.32 at check out. I input my credit card information and placed order. Within seconds, I received an email order confirmation and the item was regular price and total charge is $156.59 (including my $20.00 reward). I called them right away to cancel the order by they were closed.

I call AG the next morning at around 6:18am, I was on hold for 30 minutes before a rep got on the phone. The rep told me the item was not on sale and that I probably didn't refresh my cookies. I said it was on sale and the total check out price was $93.32. However, it's fine if they don't honor the price, then cancel my order. They told me that I cannot cancel the order and I also cannot return the item because it was "less than perfect".

How does that make any sense? 1) Why would you charge full price for a "less than perfect" item? 2) Ff you charge me full price, why can't I return the item?

Altogether, I was on hold and on the phone with them for about one hour with no solution. Basically, they want to force the "less than perfect" item at full price on me and don't allow me to return it.

They got supervisor "Darwin" on the phone who was not very nice, he promised to call me back in 30 minutes, which he didn't call back until after one hour. When he called, he finally admitted that the item was on sale but because I placed the order "literally" a few seconds after the 11:59pm central time. At any rate, they canceled my order but I'm still waiting to see it through because with multiple experiences with American Girl, they don't keep their words, so we'll see.

For a high end toy brand, their level of service is sub-par, I should not have to be on the phone for more than 30 minutes, let alone one hour and no solution. Their web site needs major improvement. How do you allow customers managed to checked out at lower price and get charged for higher price. This is a common complaints about American Girl. Is American Girl a scam artist company?

I ordered a flute set for my grand daughter, on her wish list and really her number one choice. I ordered early before Thanksgiving to ensure I would receive it for Christmas. I got the package yesterday, the flute is missing from package. I see that I was charged for it and it says it's in the box but it is not. I call 1-800 number and after waiting on hold for 50 minutes I am told that is now back ordered and wouldn't be in until Jan 24th. 2 months after my original order. My choice is to wait or pick something else. They don't even say they are sorry, just here are your choices. Go back to my grand daughter and tell her to pick something else, of which that could be back ordered also or wait for 2 months for the items that I have already have been charged for. Really, must be nice to be so big that you treat your costumers that way.

Good day.I made a purchase on American girl doll on the 29th of May, I immediately noticed that I had ordered the incorrect doll and emailed for an exchange.I waited a week and got no response to my email despite the 15day exchange/return policy.I emailed again on the 5th and again on the 6th of June.I finally received feedback on the 8th of June stating that I would need to get a refund and then repurchase a new doll.The Courier came to collect the doll from me on the 10th of June.Again I heard nothing for more than a week.After many phone calls and emails I received a call on the 16th June to confirm my card details and was told it would take 8 to 1p working days.Up to this date, another 2 weeks later, I have not received the money nor a replacement doll.Daughters birthday is this week and American girl doll staff do not seem to care. Why is my money not refunded to me and stuck at the finance department for two weeks? All I really wanted was a swoop out of the TM 42 to a TM68. Now it's my daughters birthday the 01 July and I have nothing to give her. Please sort this matter out as soon as possible.

Thank you

In 26 November of 2018, I made a purchase by American Girls Co, for the amount of $182.92, and the person who attended me did not give me the discounts that were at that time, when I noticed call again, and I was informed that the merchandise had already gone and could not give me the discounts, she's had two options, the first when I received the merchandise not accept it and I returned the money and the second put an order and gave me the discounts, I'm option for both. When I received the merchandise returns and returned to the American girls Company and I have not paid back, at this time.
I have made several calls to the company and no one answers or we will return the money, and nobody to echo anything, and that is called fraud, since I returned the merchandise.

I want to be returned as soon as possible, my money and I find that it is a lack of respect to customer, since this situation has been since November. I contacted my bank and they informed me that you have to solve this situation.

Ms. Carmen C Falero
[protected]
Date 26Nov18

I received this email stating the item I purchased on December 4th, that at the time of purchased was on back order until December 14th, is now on back order until January 12th. This item was a Christmas present, and I would of known it was on back-order till January I would have ordered something else. I still want the item, but I think this is poor customer service, and something should be done about the inconvenience.

In addition, I purchased $773.07 worth of merchandise on December 4th, and I was charged three times for one purchase, and it took me 5 times to call, and I left 3 messages for the Account Security team (No one called me back). Then when my Bank called with me on the line, we talked to the Accounting Director, but it was 5 days later and we finally got the $900.00 charge off. The Director did not apologize for the inconvenience, and I feel like as a valued customer (I have spent of 1200 in last month) that I should have been treated better.

American girl makes great products, but the customer service, and the handling of transactions is very poor and I this deters me from buying from American Girl again.

Worst experience
My 9 years old want this set for Christmas. My husband went to Houston's store trying to buy it for the last 3 days hopping the truck will bring the set. We checked online inventory and we found the set at Austin store. Then we called customer service at +[protected] yesterday confirming availability and we called this morning again to confirm that again... We drove ro Austin from Houston (3hr drive on each way).. When we get there I was informed that the Grand Hotel is unavailable at that store eventhough I called customer service numerous times while we were driving during the 3Hours drive. The manger there told me that several customers came in to check on the set and i showed her that the set is listed available (limited) at Austin store then she told me that the online and customer service are not accurate on updating the system... I called again customer service speaking with 3 different people from customer service to inventory specialist to suppervisor and all of them were not taking my complaint seriously stating that it may be a set there at the store and manager is holding it to her special customers... Eventually, someone is laying here... The American Girl Doll corporate should be more accurate on any information they deliver to the customers because driving for 6Hr to be disappointed it's very hurtful... Shame on evey employee at American Girl Doll company... Communication is the key...

I sent an email to American Girl with some ideas about a doll with interest in STEM. I never recieved a reply, and recently heard the girl of the year 2018 was interested in STEM. I wish you had replied or sent some email if you had seen the message. I would like to know if my email inspired you to create this doll.

I need 350 characters so I will just write this sentence.

I ordered a doll 10/12 for my grand-daughter. My account was charged 3 times. I called 10/13 to have them removed. I was told that the 1st charge was to verify my card, 2nd was for the order, and 3rd was charged by the shipping department. have $415 of my funds put on pending hold?
Then I was told 2 charges would drop off after 48 hours. Well 4 days later (96 hours) and they are still there. I call again today and was told I need to talk with Account Security Dept (who do not answer the phone) and will call me usually 24 hours later? I only called to order it from 1-800 number because your website wouldn't allow me to ship to my grand-daughter's address with my address as the billing. Something just about every reputable website let you do. BEWARE they charge you 3 times as policy. But don't mention it unless you call to complain.

My mom and I wanted to surprise my daughter with a back to school girls trip to the American Girl store in Chicago (Water Tower Place). This was my daughters first time to the store and having her experience every little girls dream. She received a "Grace" doll as a gift prior to going so we were going to get clothes and have the Childrens afternoon tea with her doll. When ordering, my 5 year old daughter was offered hot chocolate, tea, milk, or lemonade. My daughter chose the hot chocolate with whipped cream and sprinkles... because what kid wouldn't. My complaint is that my daughter had tried to get to the whipped cream and sprinkles and was shocked by how hot the hot chocolate was that she went to put it back on the table but not before she shook her hand in pain and shock. When this happened she spilled down her shirt and shorts. At the time I knew she was embarrassed and didn't wants cause a scene so she didn't want to cry but after lifting her shirt she had welts and her chest and stomach were bright red. I then looked at her legs which had started to swell and were also bright red. The staff did everything the way they were supposed to given the situation. They pulled clothes off the racks for her and brought the paramedic from the building to check her. They gave us burn cream and ointment and asked for her information to file an incident report and they took everything off of our check seeing as though my daughter didn't eat or drink anything. I understand that hot chocolate is called "hot" for a reason, but this is a children's store and the Children's afternoon tea is attended by just that. I don't want this to happen to any other children, and the hot chocolate should NOT be served at a scalding hot temperature for small children! My 5 year old daughter now wants nothing to do with the store or the dolls because she is traumatized and I don't blame her. What was supposed to be a memorable experience ended up being a scary unpleasant one.

The hours of operation are from 9am to 9pm at the memorial city mall location, Houston Texas. It was 8:25 pm and the were already closed. I told my little girl that if she was good during our back to school shopping we would stop there afterwards to buy her a doll and one outfit. Do you know how hard that is to see the look on a child's face to see that the store is close and she was good. I'm furious! And will never, ever, never shop there or any location ever again. I have spend way too much money on dolls and clothes from American Girl and you don't have the decency to hire good help. For a $100 a doll, you can afford to hire decent help. Instead, you hire lazy people who can't even do their simple jobs. I have pictures and videos of the recorded time showing that this location was closed over 30 minutes earlier. Thank you but you have lost a customer for life.