American Family Care
reviews and complaints

I brought my two children to an american family immediate care during the summer. I paid cash for each visit. My insurance company reimbursed me for the expense of 2 separate visits. One of my reimbursements was accidentally electronically funded to your billing dept. I have called multiple times. Each time, I am given a run around, treated rudely and lied to, with promises to take care of the issue. I have also emailed, with no response. I have all of the names and times of people that I have talked to. They make your company look bad. I have been nice and patient. I would like my money back. I paid cash for my visit and I do not owe anything. The amount was for 225.00 deposited by gerber life, they sent it on 2/13. It cleared your account on 2/20
The patient is Stone smith. Date of Visit was Aug. 6th 2019
Please expedite my refund. I have been dealing with your office for 7 weeks now. I am attaching a copy of the paid visits for both of my kids.

I brought my daughter in the office on Friday September 13 with an earache and super clogged in the nose. The doctor said it was swimmers ear and to just give her decongestants from over the counter. I then told him she's been on decongestant for over 10 days he said to continue them.
I went with my instinct and to took her to her primary doctor and the doctor said she has an ear infection and a severe sinus infection she's on antibiotics and she did not have swimmers ear.
This was actually the second time she was misdiagnosed the first time they gave her bromfed she went with chest pain and congestion I continued it 3 days later she got worse and ended up with bronchitis her pediatrician said she should've been on prednisone and nebulizer.

I visited American Family Care in Tillman's corner, Al on 10/22/2018 for trouble sleeping, I presented my insurance card and the receptionist asked what my reason for visiting today, she took my insurance card, I paid my co pay and waited to be called back. Never once was I told that a Doctor was not in or if it was ok to see a nurse practitioner. If I had known that I was going to see a nurse practitioner I would not have continued with my visit. I don't remember her name but she was in the room for a total of 2 minutes, made me feel like I was drug seeker, and told me to see another Dr., that she could not help me because she can not write prescriptions for that, but wrote a prescription for Benadryl ( something I could buy over the counter )went her merry way. So now after about 90 days the office is calling saying I owe them 96.50 for her (crappy) service. Fast forward to the first of July, spoke to a lady in billing, she informed me that my insurance was not file and my account had been turned in to collections.She explained that she was going to put a 30 day hold on the collection to file the insurance. Ok Now I call about 3 days later and asked why was it still showing in collections, this time they informed me I still owed the payment. So I paid it against what I believe was bad service and uninformed information about me seeing a nurse practitioner, I was charged twice, I have email my credit card statement to them also a email I received from my credit card company, I haven't received any response and this is just down right sorry patient care and service, patient should be aware if they are seeing a Dr. or a nurse practitioner. I feel that the way I was treated and not having my issues resolved, I should not have to pay for this service. I will file a complaint with BCBS about the service I received at this office and will not recommend this office to anyone.

AFC makes you work 12 or more hours a day without a meal break. They call it a meal moment...yea right ! There equipment does not work right, they want you to use it anyways. The eye chart did not work so did not do eye exam and put down vision on a patient's chart anyways and corporate did call me to explain anything instead they had me work a half a day then just fired me without telling me anything.

Hello,
I am writing this complaint to advise or inform you of my recent experience which occurred on friday, february 8, 2019. The incident took place at the afc urgent care throggs neck facility (843 hutchinson river parkway) at approximately 3:36 pm. I must mention that I am an asthmatic and was never asked what was the reason for my visit. On the aforementioned date, I checked into the afc urgent care throggs neck center, seeking medical assistance from a physician. At the time, I was experiencing chest pain, a low grade fever, headache, and neck pain. It was my first time there and I figured the patient protocol was the same as in any other urgent care facility. I was asked for my insurance credentials and nys identification which was provided. As I was standing in front of the front desk, a female employee stated: "your visit today is seventy-five dollars". I asked if she could repeat what was said. Almost immediately, a male employee who was in a small room just beyond the front desk, began shouting from inside the room. He was shouting "she said your visit today is seventy-five dollars". I replied "according to my insurance card, it shows I am to pay just twenty-five dollars". The male person insisted on speaking loudly. He stood up and yelled from the door of the room, and again stated "your visit is seventy-five dollars". That statement was repeated at least three more times (totalingfour times). After the fourth time of repeating himself, I asked "what was the protocol if I did not have the seventy-five dollars?" I then asked "was he turning me away from seeking medical assistance and would I not be able to see a doctor?" at first he did not answer my questions so I asked again "what is the protocol if you do not have the seventy-five dollars". I also stated that "I was not prepared to pay that amount and that I did not bring anything other than the copayment of twenty-five dollars". The male employee then spoke loudly again and said "you have to pay the seventy-five dollars, we do not take copayments here". Astounded at that response, I stood there for a few seconds. The male employee finally responded in a softer tone-"we used to bill the patients, but we no longer do because the bills never get paid".
Ther was very little empathy or care expressed by either employee.in fact, I was forced to seek medical assistance at a different urgent care facility (2300 westchester avenue, bronx). Nevertheless, my insurance was accepted and I paid my copayment of twenty-five dollars. I did however, manage to obtain a diagnosis from the facility physician at 2300 westchester avenue and received exceptional treatment from their staff.
The type of services implemented at 843 hutchinson river parkway on february 8th, does not display a positive community outlook.in my opinion, it would be a nice gesture for your employees to receive additional office training to improve office ettiquette.
Your prompt attention to this matter is greatly appreciated and thank you for your time in advance.

Best regards,
Mrs. Erica greene