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2.4 448 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Express reviews & complaints 448

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J
11:52 am EDT

American Express Small business $5 cash back

The promotion was suppose to give us $5 back on $10 spent through Sep.
We were not seeing half of the promotion businesses they had on their site on our card.
Called Danielle in CS and was told my card was not registered. But husband's card was. We have one account that I pay each month so I don't get it.
We want our $25 cashback for my card use.

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3:59 am EDT

American Express Credit card

I filed a charge dispute with a ticketmaster charge. Ticketmaster told american express I would be given the option of a refund in 30 days so it was denied. Over 40 days later I filed another dispute citing the evidence that ticketmaster automatically shuts off my chats and the automated system will not take my phone calls. American express. American express refuses to take calls or contact me regarding. The dispute team has to be severely incompetent or involved in fraud.

Matt
[protected]
[protected]@gmail.com

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Kimboninja
, US
Jul 19, 2020 11:43 am EDT
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American Express is almost always very good with charge disputes.

Try contacting their headquarters and search online on how to get the best customer service live human being on the phone for you valid dispute.

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7:08 pm EDT
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American Express bluebird card

Transferred all money from savings to main account. Drove to atm within ten minutes and account had been locked. Went outside to call my card and Can not get through to a live rep. On hold the first time for over 3 god damn hours! It has been going on for 3 days now! All money is on that card. Can not even buy the things my family needs. I am getting really pissed off with these people! No way people can be calling that much. Unless they locked everyone's accounts. My stimulus money will be going to this card as well!

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CaliFurious
, US
Nov 08, 2020 6:32 pm EST

My stimulus money was stolen around the same time and they have STILL refused to reimburse me. I became homeless

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C
8:21 pm EDT

American Express serve card accounts being locked

Hello I have been trying to contact customer service serve for 3 weeks now to unlock my serve card to get my irs refund to no avail. I have called the bogus number on the card and waited for hours and days for someone to answer but then get disconnected. Here is the number so you can see for yourself. 1-800- 954-0559 and the other one we were given by a amex rep is 1-800-927-0597 and it has been disconnected. There is a Facebook page that you can read with 5.2 thousand people who are angry and becoming irrate with them because they are locking their card accounts and not answering the phone 😡 number given to help us or them. They feel that their money is being stolen since amex locked their cards. Their stimulus checks from the government and IRS refunds were forced to be put on the serve card instead of being deposited in their accounts. Please help us. They need to be held accountable.

Thanks,

Charlene Key

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8:19 pm EDT
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American Express Collections letter

Dear Sirs,

I received the attached letter on March 30, 2020 the day the amount referred to was charged to my bank account. I tried calling but the phone # in the letter but it does not does not work just silence.

In light of the governments forced closing of my business my income has dried up.

I am seeking assistance in delay payments until my business can resume.

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2:29 pm EDT

American Express Replacement of magnet card

Problem: Insensitive and Incompetent Workers

Day one:
Ms Meg in the Philippines submitted the replacement card to be sent by mail which I would get in about a wee. When I asked her to send it by Fed Ex, she stated "I have already put the order in." I was still on the phone at the time. After speaking to Mr. Damon (supervisor), I was told that i would receive the card the next day by 5 pm.

Day two:
I got no card. Around 3 pm, I spoke to Ms. Paula (supervisor) who stated she understood and she would get the card out after getting in touch with Mr. Damon and then she would call me back. I got no call from her. So I called and got Mr. Raven, #53014. He said there was no order placed but he would put the request in and Fed EX would delivery it in the AM.

Day three; I got no card from Fed EX. I spoke with Ms. Karen, #59446, who checked and said I would receive the card 3/112/2020.

After numerous time lost and money, I feel that I have wronged by your company. Nothing that I am told is trustworthy. Ms. Paula states she will compensate me $25.00 for my lost and MS. Karen today stated that she will compensate $20.00 for my lost. Having been a customer since 1975, I feel that I am worth much more than $45.00. And, will I get the card tomorrow who knows.

Dissatisfied Customer
Margie White
[protected]
[protected]@gmail.com

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9:51 am EST
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American Express Yearly fee of deceased card holder

My father passed away on 11-04-2019. He had a platinum Delta American Express card that we did not find until recently. I called their Deceased Member team and had his card shut down. When I asked about the yearly fee, that was charged to his account in December, I was told it would not be refunded. It's obvious he never used this years benefits and the fee has only been paid for two months. Why would we not get a refund on the other ten months? That is a poor way to do business.

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Kimboninja
, US
Jul 19, 2020 11:46 am EDT
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I cannot believe they would be so petty over a death. Id try calling someone higher up on the totem pole and defo a supervisor.

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M
2:40 pm EST
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American Express Credit cards

I had two credit cards namely the "everyday and the Platinum Delta Card. I had very good and responsible utilization of those cards, untila temporary set back came up and the accounts were closed. I knew I could pay them it was just a matter of a short term situation and I came back strong.

I attached a copy of the escrow's company's check numbers and amounts to cover paying the account under a payoff term. Unfortunately, America Express turned around and hit me by passing along the account to a company by the name of "Glatestone" with a file number 17-[protected]. Who just keeps on sending nine payment reports to the credit bureau, that is by the way, just digging me deeper into the ground.

Where and when will this gouging stop?

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10:51 am EST
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American Express Website / customer service

I wished to stop the American Express corporate to keep on promotion their service in international and excellent. They are scan and fraud, they use the card user as their asset and when card user ask for assistance, none of the service has provided but kept on damaging the credit of the user and the card company.
They stopped and edited the website like the pending charges for the customer to view is stopped and a lot of useful and necessary button is missing. And when I called for my rest of the balance of my card that I managed has amount left and check for the exact amount, they have did is

1. Lied said I have made a charges and is pending, but late I found out is used with another credit that I owned with other bank.

2. They named a new name for the basic card holder and create a lie so they can step down you like a carpet. And misleading the conversation

I dislike people use my credit or steal my credit. That is criminal.

They said the computer machine needs to refresh but they not doing it right away. And just left is like that, the company looks like needs to close down. If I have owned a card that is for myself to use within a time limited and within amount. Nobody can take it or stop in because that is the contract and commitment of the card that has been issued.

And this is ridiculous and hilarious.

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12:00 am EDT

American Express amex travel

Trip id 3217-7092 [incident: 190727-000567]

I am not an american express card holder but I absolutely hate your company and amex travel. You have the most incompetent customer service and i've been screwed too many times with your foolishness.

First, I booked a flight with my mother's points from her american express card. My flight was booked but I had to change the date soon after. I paid the change fee with my card, not my mother's card, for the new flight. I thought the flight was made but when I got to airport, no flight! I called amex and they admitted to the mistake on their end but I still had to catch a flight that day. I paid with my card for a new flight for my daughter and me that was in total $1150. The rep that I spoke to told me to do an incident report to get reimbursed the money that I paid out of pocket, with my card. I received an email from a supervisor that stated,

"dear mr. Austin,

We processed a credit back to you on trip id 3217-7092. You should be receiving $575.00 ea for 2 tickets, total of $1150.00 back to your original form of payment within 2-5 days.

We appreciate your patience while we resolved this.

Sincerely,

Marjorie r.
Supervisor/service excellence
800-297-2977"

When I inquired about the reimbursement I was told it would go back to my mother's american express card and not mine. I can go on about how many people I spoke to but I will let you research with my trip id and incident report. It is too long to explain because I think all the supervisors there are incompetent in addition to the other reps. I have never dealt with an organization as bad as amex and american express in general. You could probably care less about what I am saying but I hope your organization fails.

Karl austin
Karl. [protected]@yahoo.com

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J
11:47 pm EDT

American Express Refund

As a Platinum American Express member I used the AMEX travel website to book a trip for me and my friend to Dubai on June 17th for $1628.12 each round trip. When I booked the trip, I realized that the 2nd leg of our return flight was incorrect and I called within an hour of booking to have it changed to the correct flight. After holding for over 1.5 hours I spoke with the customer service team who said that since it was in the 48 hour window, that they would courtesy cancel the flight as this was a package deal and that I could rebook the flights. They told me that it would take 10 days to see the refund on my account.

After I didn't see the credit applied to my account I called in July 7th to see what was going on with the refund. They then told me that the initial team that processed the request processed it wrong and that they would have to review the call to see what happened as I should have had the funds back on my card by now. I receive a case number for this issue. They said that it would that the flight had been cancelled and that I could check with Delta to see that it had been cancelled. I asked when was I going to receive the refund so that I could rebook the flight and the said give them 48-72 hours to get this resolved as it had to go to a manager and that someone would reach out to me.

Within this time frame I didn't receive a call back nor the funds. I called back in on 7/14 and asked for an update and everyone said that it still hadn't been processed. At this point, we are 1 month in to trying to get my refund. My trip is scheduled for 8/9 and my flight hadn't been booked. The manager said that he would escalate this again and that I should receive my refund for my flights within 2 days as they reviewed the call and that the mistake was on their end.

Those 2 days pass and there isn't any refund. I call back into AMEX to get an update and this issue is escalated for the 3rd time as no one has followed up. He told me to book the flight with Delta directly, which I did, and provide the difference in fair cost so that he could escalate the issue to the highest level with American Express as he nor the the next few superiors above him could approve such a large difference in fair. The flights cost an addition $2900+ to book at this date and he would see if they would reimburse me for this difference due to their error. He said it usually take 2 weeks for them to review such request, but someone would reach out to me once that occurred. At this point I still hadn't received my original refund and now I am out of my pocket $8856.71 for an error that they made on their end.

Two weeks pass and still no answer. On 7/19 I receive a refund in the amount of $151.40 from AMEX call back in 8/1 to get an update on what is going on as this is now a month in a half since my initial request and I have received only $151.40 of a refund. I call and speak to a very pleasant associate who tries everything that she can. I ask to speak with a manager and she says no one is in. She asks me to call back in an 15 minutes, which I do and they tell me I need to speak with Mark or Matt who was processing the refund, but he isn't in until the evening. I ask to speak with a manager that can assist as this is now very frustrating and ask for someone to call me back that day. I speak with Haley in the CPZ (Associate #73403). She informs me that they are going to refund me roughly $2200 for this inconvenience. I ask her about the difference in fair that I had to pay due to their error and she states that this cannot be approved as this was a courtesy waiver. I asked her why then would they ask me to provide the receipt if this wasn't an option. She states that it isn't in the notes about this additional credit, which is untrue, because everyone before her saw the documentation that stated the additional $2900 credit. I ask to speak to someone above her, whom she says there isn't and that she is the only manager on the desk at this time. I stated that that just couldn't be true and she adamant that there wasn't anyone. She stated that she could escalate to next level but the $2200 wouldn't be refunded now as this was another dispute. I explained to her that this has been going on and that this wasn't anything new and she would not hear it. She told me that it would take an additional 72 hours for me to hear back from someone above her.

My issue is had this been back on June 17th when I originally booked the trip, I would gladly understand not compensating for the difference, but the negligence during this entire process has now taken this a month and a half out, with no resolve and my original refund is still not processed has cost me significantly more than had I booked this outside of American Express Travel. I really don't understand how my original refund was not processed and won't be processed until someone reaches back out and tells me that they will need to escalate this issue yet again for the 5th or 6th time. I pay my bill each month with no issues and I am being treated very poorly from a company that is supposed to care for their members.

I am requesting that AMEX process my original refund $2200 and compensate me for the $2900 overage that I paid in excess to purchase this ticket outright, which was offered as a solution from their team.

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J
11:22 pm EDT

American Express who is r.s. mccuiston@cox.net?

What's with the following? It doesn't look legitimate to me.

-------- Forwarded Message --------
From: 22 2019
X-Account-Key: account3
X-UIDL: 1553787372.409870.p3plgemini05-09.prod.phx.0505227008
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Received: (qmail 56595 invoked by uid 30297); 28 Mar 2019 15:36:12 -0000
Received: from unknown (HELO p3plibsmtp03-06.prod.phx3.secureserver.net) ([68.178.213.105]) (envelope-sender ) by p3plsmtp05-04-25.prod.phx3.secureserver.net (qmail-1.03) with SMTP for ; 28 Mar 2019 15:36:12 -0000
Received: from fed1rmfepo203.cox.net ([68.230.241.148]) by CMGW with ESMTP id 9X4dhGa9ns05f9X4dhWT1f; Thu, 28 Mar 2019 08:36:12 -0700
Received: from fed1rmimpo109.cox.net ([68.230.241.158]) by fed1rmfepo203.cox.net (InterMail vM.8.01.05.28 201-2260-151-171-20160122) with ESMTP id for ; Thu, 28 Mar 2019 11:36:11 -0400
Content-Type: multipart/alternative; boundary="===============1452470394=="
X-CT-Class: Bulk
X-CT-Score: 5.00
X-CT-RefID: str=0001.0A090209.5C9CE513.0041, ss=3, sh, re=0.000, recu=0.000, reip=0.000, cl=3, cld=1, fgs=0
X-CT-Spam: 0
X-Authority-Analysis: v=2.3 cv=J8keEzvS c=1 sm=1 tr=0 p=1bt6eDWDCaQA:10 p=dBj7ZbuP7w3AqDl0rK8A:9 p=b2j-QXwYAAAA:8 p=QvP03ILfwjicBdFB:21 a=M9pEo90hnXTP+H51j+1u1A==:117 a=M9pEo90hnXTP+H51j+1u1A==:17 a=fmD_JHji_u0A:10 a=KXl77lDgDEgIEtoqJYcA:9 a=wPNLvfGTeEIA:10 a=1XWaLZrsAAAA:8 a=2zJYuC2nAAAA:20 a=Fp2y7aqCAAAA:8 a=ethBBAk5AAAA:8 a=_W_S_7VecoQA:10 a=SYZd2TCnOGUA:10 a=-FEs8UIgK8oA:10 a=NWVoK91CQyQA:10 a=1SKPvBJ8Z0ffKDdsPI0z:22 a=IkYNczMCuyfaQHyAPtvO:22 a=Fjct1XNv3_K4xPInrQSw:22 a=HH7FIXwXL_sUf1zzYxQd:22 a=p-dnK0njbqwfn1k4-x12:22 a=MURpYVOlrLSSKvKaDb7l:22
X-CM-Score: 100.00
Authentication-Results: cox.net; auth=pass (LOGIN) smtp.auth=r.s.mccuiston@cox.net
MIME-Version: 1.0
Subject: Action Required!
To: Recipients
From: American Express
Date: Thu, 28 Mar 2019 15:36:06 +0000
Message-Id:
X-CMAE-Envelope: MS4wfHoaz6IGTTu69llQsrkUTr/qeYd31tfQ5e7WrlZ+aUZZDie52XBdylEH/ltXNHQMt1eYBrY32ZRzKn520xFaAuLCDH4W6HyGfoabsN/I4kz26G+Ldl0i xV2xRhVuvaHPuxjbwvzCE1g9jC+CnLPjyoqYd4/vC4z1skuxBKti2ka5wEkYj8pCuNKyJPRWZbpa5Q==
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Card Art

Valued Customer,

We have limited your card activities and all your recent transactions are on hold due to incomplete account details. Please verify your details on our website today to ensure uninterrupted use of your credit card.

To update your account, Click Here

Provide your complete account information as you have it on file with us so your account be be fully updated.

Thank you for being our Customer

© 2019 American Express. All rights reserved.

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1:07 pm EST
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American Express Difficulty in talking to appropriate person regarding incorrect charges and credits by amex travel

I called the main platinum service number and explained the multiple charges and credits on December 13th and 14th for a trip I used point for. The amount was $616.40. There is a charge for that amount, a credit for that amount, and two additional credits for points. I don't understand the transactions. The original customer service person said hold and she would return. The system transferred me to another person who told me that she would transfer me to the correct person. I waited several minutes with no answer. I called back and tried again. Talked to Marie who transferred me to Tim. Tim put me on "a brief hold" and another person answered. Wanted card number, etc. I told him I was angry and wanted to speak with a supervisor. He would not without more information. My patience had been exceeded. I would like someone to contact me to explain the charges and credits. I also would like to know what are the options with my points when I cancel the Amex card. Thank you. Bob Tessler [protected]

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3:40 pm EST

American Express Platinum card replacement

I received a message on January 31 that there was a fraudulent charge on my card which would have to be replaced . I was told the replacement would arrive on January 4, contrary to the overnight promise . The person I spoke to was rude and unhelpful and refused repeatedly to connect me to a supervisor . In any event no card came and when I checked today I was told it had not been sent and would now arrive on January 8. I am bedridden and dependent upon my credit card for orders and essential purchases and thanks to the woman I spoke to on the 31st would have been without assured services for more than a week.

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1:25 am EST
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American Express Complain

Hi Sir

I purchased American Express GlobalTravel card for 4000$ while I was travelling to USA. Card expiry date was 08/16. My cards having balance of around 300$ . I tried to withdraw amount before expiry date of my card but it was showing 0 dollar. I called customer care but they told since this is purchaged from India this will be settle from India.
After returning to India when I tried American express is telling they are no longer supporting GrovalTravel and below message is coming in their web site.
American Express is no longer accepting
new GlobalTravel Card applications and reloads
Any customers who previously held a Global Travel Card who needs customer servicing support should contact the American Express Global Customer Service team on [protected].

I tried to call many time on above number but looks number is now working. Can I get any help as its just cheating customer. If required I can provide my card and other detail.

CARD NUMBER [protected]
Valid Till 08/16

Regards
Raju Kumar

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11:46 am EST
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American Express discrimination

This has to be the most discriminatory company I have ever seen, just because my name is Luis Sanchez and a Latino Man it does not mean that you company can treat Latinos like second class citizens. GoDaddy is charging for services I have not used for many years yet this company has backed Go Daddy since day one, why because I bet you they are a Big Customer for American Express. GoDaddy is charging for services that have not been used for 4 years and continue to charge me yet American Express lets it happen. GoDADDY IS RIPPING PEOPLE OFF The conversations with your company have not only been demeaning, and one sided but for Hispanics we definitely don't have the same privileges as the rest of your non minority members do and it can be seen by the demeanor and the sarcastic way they speak to you, This has been my experience and this is the message that I will let everyone know on the different social and regular websites know about American express. YES Membership has its privileges but NOT IF YOUR HISPANIC

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Philly2019
, US
Nov 13, 2018 1:09 pm EST
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This has nothing to do with racism. Stop whining and trying to make yourself a victim.

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5:05 pm EDT
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American Express expired gift certificates

I mailed to American Express 2 expired gift cards for $25 each. I was told that they would mail me replacements. Instead they send me a form asking for a copy of a utility bill plus a copy of a government issued photo I.D. and if they didn't receive this information within 10 business days of this letter(the letter was dated on Oct. 23rd and I received it on Oct. 30) they would close my case which means that they would keep my money. This is a scam. American Express should be sued for fraud. After reading other customer complaints I realize that this is how they hope to defraud customers of their money.

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3:46 pm EDT

American Express perfect credit/25 year member amex cancelled

I have been with AMEX for 25 years and have never missed a payment. I have a 775 credit score and my wife has 820 and ournet worth is over $10 million. I've not even has much as a driving ticket in 10 years and extremely rare to dispute a charge. Today they called me and cancelled us after 25 years with no explanation given. I thought it was a prank until I signed in to find it was cancelled. I'm in total shock. To make things worse we have saved up over 300, 000 points which we planned to use on an upcoming vacation.

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11:05 am EDT
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American Express my card

I signed up for an Amex card for the delta points I spent the 3K in the 3 months but am now being told I was declined! I am furious I have been cheated and I will not let this go. They are telling me that this was declined after they gave me the card with the instructions to spend three thousand dollars in three months. Never said a word about previous American express cards.

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11:48 am EDT

American Express customer service, zero help!

Zero customer service, worst experience of any credit card company. Amex was once a good company, now they are just an off shore call center who can only spew what the computer screen in front of them tells them. No one can actually do anything. Refuse to call me back. No us based service. Transferred to the wrong dept 4 times. After many years of being their customer, I am cancelling card if I can find the right dept at amex to cancel... Horrible experience. Do not recommend.

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American Express Customer Reviews Overview

American Express is a globally recognized financial services company that offers a wide range of credit cards, travel services, and other financial products. The company has a strong reputation for providing excellent customer service and innovative products that cater to the needs of its customers.

One of the most notable features of American Express is its rewards program, which offers a variety of benefits and perks to cardholders. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express a popular choice for frequent travelers and those who want to maximize their spending.

In addition to its rewards program, American Express is also known for its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support has earned American Express high marks from customers who appreciate the company's commitment to providing top-notch service.

Overall, American Express is a highly respected financial services company that offers a range of innovative products and services to its customers. With its strong reputation for customer service and rewards program, it's no wonder that American Express is a popular choice for consumers looking for a reliable and trustworthy financial partner.

American Express In-depth Review

Overview: American Express is a renowned financial services company with a rich history. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: American Express excels in providing top-notch customer service. Their response time to inquiries and complaints is commendable, and they offer various support channels such as phone, email, and live chat. The customer service representatives are known for their friendliness and professionalism.

Card Options: American Express offers a variety of credit card options, each with its own set of benefits and rewards. The annual fees and interest rates associated with these cards are competitive. Moreover, American Express cards are widely accepted worldwide, ensuring convenience for cardholders wherever they go.

Membership Rewards Program: The Membership Rewards program offered by American Express is highly regarded. It provides a wide range of rewards in categories like travel, shopping, and dining. The redemption options are flexible, and the program offers great value for money in terms of earning and redeeming rewards.

Global Acceptance: American Express cards enjoy global acceptance, making them a reliable choice for international travelers. The coverage and availability of American Express acceptance in different countries and regions are impressive. In comparison to other major credit card networks, American Express holds its ground in terms of acceptance.

Security: American Express prioritizes the security of its customers. They have robust fraud protection and detection systems in place. In case of unauthorized transactions, they have liability policies to protect cardholders. Additional security features like virtual card numbers and purchase protection further enhance the safety of transactions.

Fees and Charges: American Express cards come with transparent fee structures and policies. While there are annual fees, late payment fees, and foreign transaction fees, they are competitive compared to other credit card issuers. American Express ensures that customers are well-informed about the fees and charges associated with their cards.

Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

Merchant Services: American Express offers comprehensive merchant services, including payment processing solutions for businesses. The fees and rates for merchants are competitive, and integration with point-of-sale systems and e-commerce platforms is seamless. This makes American Express a reliable choice for businesses.

Overall Satisfaction: Overall, American Express leaves customers highly satisfied with its services. In terms of customer satisfaction, it stands out among other credit card issuers. It is recommended for various types of users, including frequent travelers and small business owners, who can benefit from the wide range of services and rewards offered by American Express.

How to file a complaint about American Express?

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- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with American Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with American Express. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about American Express on ComplaintsBoard.com.

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Contact American Express customer service

Phone numbers

+1 (800) 528-4800 +1 (800) 492-3344 More phone numbers

Website

www.americanexpress.com

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Use this comments board to leave complaints and reviews about American Express. Discuss the issues you have had with American Express and work with their customer service team to find a resolution.