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Italian leather sectional sofa right ek-l070-yo american eagle modern
On March 3rd, 2022 I purchased there a sofa with multiple manufacturer defects, among them: two legs don't reach the floor, three legs can't be installed vertically (straight) and with time one of them damaged the frame, one arm coming out from the holder, locking mechanism doesn't hold two parts together. I filed a claim on the day the furniture was delivered and assembled, 04/07/2022.
A technician hired by the seller confirmed all the defects are manufacturer and not caused by our installation. A report with video and pictures was sent to the company on 07/11/2022. After an exchange of more than 30 emails in 9 months, nothing has been fixed.
Usage of the sofa is unsafe according to a specialist's advice. I live in Canada and made the purchase online https://nyfurnitureoutlets.com/
Desired outcome: Full refund
two leather couches purchased through amazon in april, 2017
I purchased two American Eagle Furniture Mason Upholstered Leather Sofa (Gray) with added Base Support and Pillow Top armrests. Beginning about 1-1/2 years ago, the springs and/or cushions began to deteriorate with less and less support, making them now very uncomfortable to sit on. We have no kids or animals that would be pouncing on them.
I have contacted Amazon and SmartGuard warranty (With which I have a 3 year warranty) and they claim that I need to contact the manufacturer American Eagle Furniture Company. My warranty apparently does not cover manufacturer's defects.
Am I just out $1, 800.00?
Is American Eagle Furniture legit?
American Eagle Furniture earns 63% level of Trustworthiness
Good Credibility Notice: American Eagle Furniture rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for American Eagle Furniture. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Aefurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Aefurniture.com you are considering visiting, which is associated with American Eagle Furniture, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- No reviews for aefurniture.com on popular sites. Be cautious and do additional research. Look for information about the American Eagle Furniture and be careful with personal information or transactions.
- Aefurniture.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The aefurniture.com may offer a niche product or service that is only of interest to a smaller audience.
- American Eagle Furniture protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of American Eagle Furniture complaint handling
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American Eagle Furniture contacts
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American Eagle Furniture phone numbers+1 (626) 839-6338+1 (626) 839-6338Click up if you have successfully reached American Eagle Furniture by calling +1 (626) 839-6338 phone number 0 0 users reported that they have successfully reached American Eagle Furniture by calling +1 (626) 839-6338 phone number Click up if you have UNsuccessfully reached American Eagle Furniture by calling +1 (626) 839-6338 phone number 0 0 users reported that they have UNsuccessfully reached American Eagle Furniture by calling +1 (626) 839-6338 phone number+1 (626) 839-3228+1 (626) 839-3228Click up if you have successfully reached American Eagle Furniture by calling +1 (626) 839-3228 phone number 0 0 users reported that they have successfully reached American Eagle Furniture by calling +1 (626) 839-3228 phone number Click up if you have UNsuccessfully reached American Eagle Furniture by calling +1 (626) 839-3228 phone number 0 0 users reported that they have UNsuccessfully reached American Eagle Furniture by calling +1 (626) 839-3228 phone number
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American Eagle Furniture emailssales@aefurniture.com100%Confidence score: 100%Support
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American Eagle Furniture address15700 Don Julian Road, Hacienda Heights, California, 91745, United States
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American Eagle Furniture social media
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