American Airlines
reviews and complaints

My number is 4585176

As I live in El Paso, many of my flights, through no choice of mine, are booked on American Eagle. While I don't mind the smaller planes, the service at the terminal B in Dallas is so far below the service level of AA ticket and gate agents as to be maddening. Also, the terminal B, where we are required to go to fly on American Eagle, closes TSA Precheck at 6 pm. Really? We can't do better than that?

And I have many times had connections delayed on Eagle, particularly at DFW, because we had to wait for the crew to arrive. This week it was the worst. On Wednesday night, after the app and gate showing an on time departure and the plane sitting at the gate, we were told 15 minutes after we were to have started boarding that we had no captain or first officer and the flight was delated another 45 minutes. About 15 minutes later, the flight was canceled and we were told that the only other flight that night was completely full and we could not even get on a waiting list. I use a cpap to sleep and had medication in my checked bags that I need and I was told that no luggage would be off loaded. I didn't even inquire about a hotel. I did call my executive platinum desk and Pilar (sp?) was very helpful and was able to secure me a seat on that next flight. I have been a long customer of AA and have over 10, 000, 000 program miles, am an exec plat and an airpass member and to be treated to such a level of service over and over again because I live in a market that subjects me to being put on Eagle flights is untentable.

Tuesday, 5-7-19, Flight 1328 (COS to DFW) 4:43-7:37 Aircraft was late leaving COS, due to late arrival because of weather issues. Once we are on board for DFW, we were told that a change to flight pattern would cause us to be in the air for 45 minutes longer during the flight. Then we sat on the plane while someone came to add fuel for the longer route. This is the part we don't understand-the weather had already been an issue and was reported that issues were still likely. So, why was the plane not fueled while we were waiting to board instead of waiting until we were on the plane? We barely missed our connection, and think that this could have been avoided if fuel had been added while we were waiting to board. We had to get a hotel for the night, but were told that we had to pay. It seems that the airline staff did not have it altogether even though there was a chance of bad weather-why wasn't taken into consideration while preparing the plane for DFW? We feel that AA should have covered our hotel for the night, because it is possible this could have been avoided. Confirmation # FVAVKT, Jerry N. Guin, Holiday Inn Express, DFW South, Folio #228626, RM222, $90.85

Please see attached letter and documents
THOMAS R. HITEN
29 EASTGATE DRIVE
CHESHIRE, CT 06410
[protected]@aol.com

May 9, 2019

American Airlines

RE: Trip from hell
Record Locator: CUTPXC
Thomas R. Hiten
AAdvantage # 659DRE8

Record Locator: MGJAGW
Alison Q. Hiten
AAdvantage# 2N3XA92

To Whom it may concern:

The purpose of this letter is to relate the horror story of our most recent trip and seek compensation for our suffering.

On December 29, 2018, I booked a cruise out of LA for seven days. On that same date, I booked round trip, first class tickets from Bradley Airport to LAX using my AAdvantage Miles (total 140, 000 Miles). The flight was direct to LA and the return trip mad a stop at Chicago. (I have attached records of all flights and cancellations.

On March 4th, I was notified that the return flight had been changed. I accepted it.

Then on April 11th, I was notified that my direct flight was cancelled. I then called an had to change to a flight through PHL that would get me to LAX on time for my cruise.

On Friday, April 26, the night before my flight, I stayed a at hotel by the airport. After dinner, I was going to bed early when I received notification my flight was cancelled! I was furious and called American to find out what to do. I was re-booked with a stop at Dallas before LAX. My wife and I were separated and she had to fly coach because there was only one seat in first class. Also, on this flight there was a large dog in first class. I am allergic to dogs, so my flight added to my anxiety.

On May 4th, after the cruise, we got a taxi and raced to LAX to catch our flight. When were checking our bags when the American Representative informed us that our flight was delayed and that we would mis our connecting flight in Chicago. Once again, we were re-booked on a flight to Chicago where we had to fly in coach.

In Chicago, we boarded our flight to Bradley and sat for a while on the plane. Then we were informed that the plane had a problem and we would have to de-plane, go to another gate and re-board.

We went to the other gate and waited hours for the plane to be cleaned and re-boarded. WE did not get into Bradley until 1AM.

While in Chicago, we tried several times to get into the Admiral Club after explaining our situation. No go.

I have always flown first class and I mostly travel with American. I have an AAdvantage credit card and a Citi American credit card. I am totally disgusted with the service we got on this trip.

I am seeking the following compensation for our suffering: refund of all the AAdvantage milage for this trip and a one year pass to the Admiral Club for my wife and I.

Please let me know your decision so that I may proceed with alternate actions.

Angrily,

Thomas R. Hiten

I was not takencare of at charlotte;n, c, airport. I was pushed in walkway and left there, my wife had to push me to the gate, my gate was changed 5 tims while I was there.. Iended getting home a day late because ofthis poor service. I would like to talk with someone a tell the th story because this just a smsll bit of the problem annd thepoor way I was treated. I can be reached at [protected],. So far no one has returned my email or my calls.. This pisspoor service... My email is [protected]@aol.com you can contact me anytime. T y ken zemencsik sr

File # DFWAA04071609
Flew into DFW from Cancun Mon. April 29... my bag was pulled from carrasel by another passenger by mistake... A delayed baggage report was filed.. My bag was returned to DFW that evening... I received an email stating my bag would be delivered to my home address at noon Tues. April 30..
At 1 pm April 30 I called AA for update... was informed delivery had been cancelled because I lived to far away... States bag was sent to Tyler, TX and would be delivered from there... could not find documentation my bag was sent to Tyler.. was told to call back in 2 hours... I called back at 4 pm.. was told my bag was to be sent to Tyler, but once again could not verify bag was sent or was at airport.. questioned gentleman about substandard customer service.. I was told he could not help me and was switched to recorded communication line.. UNACCEPTABLE... At this time I was forced to cancel /
reschedule appointments scheduled for Wed May 1 because needed material was in bag.. I called back at 6 pm... I was given an ETA time of 7:50pm arrival time of my bag to Tyler... do the math.. my bag was still at DFW... This mishandling of my unfortunate event cost me dearly... in time and money.. The bag was delivered at 10:15 pm ... But it was too late to change schedule... I am asking for compensation and an investigation into your lost baggage process.. I am eagerly awaiting a response to this matter...
Thanks for your time,
Doris Humphrey
[protected]@yahoo.com
718 CR 3367
Pickton, TX 75471
[protected]

Drs. Jagdish K Gupta and Meena Gupta, both professional Physicians, took American Airlines from Newark to Quito Flight # 1060 to Miami connecting originally to Flight # 947 that was supposed to reach Quito by 6:00 PM. It was delayed by 6 hours and reached Quito at 12:40 AM on the next day, making us miss the Group Tour scheduled for Galapgos Island. We could only join the group FULL 2 Days later in Baltra Island.
While Coming back the flight # 946 was delayed by two hours, making us miss our connections to Newark, flight # 1060 on April 26, in Miami. It was supposed to get us to Newark at 10:00 AM on Friday. We were supposed to work on Saturday to take care of patients. They confirmed a flight in Quito via Atlanta to reach on Friday afternoon, however that was rejected by Delta in Miami. The saga of re routing the connection would be fit for a horror movie. We were routed to Dallas Fortworth, had to overnight at a hotel and then given a flight next day. We reached Newark on Saturday in the noon time. It made both of us to miss our Professional Obligations to our patients on Saturday along with a substantial Financial loss to ourselves from practice .

We both deserve to be compensated with full refund of our fair for these flights and request the same.
Sincerely,
Jagdish & Meena Gupta Document Locator # KNODQR

My company has used American Airlines and not had many issues, however this past trip from Detroit Mi to John Wayne Air port was a mess. The original Trip was through Travelocity. The itinerary number [protected]. Ticket number [protected]. The trip from Detroit to California was not bad, however during the week I called to see if I could get on an earlier flight, I talked to a lady who said acknowledged that I was paying a high ticket price. She let me know she had a seat available for a day earlier. She than let me know it would be first class, I declined because it is the company card. She then said that it would actually be cheaper. This in fact did not end up being the case. I some how got charged additional charges. $50, $30, $336, and $485.01 on top of the already expensive Flights of $998.49. This just starts the issue. During the short flight from Chicago to Detroit the flight attendant was so rude. I was shocked as I have never had these issues before.
Because of the issues mentioned I would like to speak to someone about getting these charged refunded back to my company card, as this is a major issue and something that can effect my job. I was told Cheaper and in fact was charged a whole lot more. I Understand the $998.49 Charge but the other three charges I would like put back to my card.

You can reach me at [protected]
brian.[protected]@chipotle.com

Flying back home on Flight Number 670 from DFW Dallas FT Worth Tx 8:35 pm on April 11th 2019. This is the worst service I have ever seen on a flight before. All of the stewardess staff and one was a male gathered in the back of the plane almost the entire flight just laughing and being very loud. It was unreal that they could do this. They did do drink service and then basically disappeared to the back of the plane. The party got broken up when the captain came on and announced that we were arriving in Phoenix and then it was a mad scramble for them to collect trash and get seats and trays in the up right positions. Myself and others had trash on our trays and no one ever came by to collect or see if anything else was needed. I bet there was lots of trash shoved in the seat pockets during the flight as there was no attention given to the customers. I fly a bit and if this was the norm with American Airlines, I would choose other carriers. Maybe you should put shoppers on some of your flights to observe how your crews are working because you have a group here that is not doing the job you and I are paying for. Thank you.

American Airline Staff is rude, incompetent, insensittive, heartless, thoughtless with 0% of custemor servise. We missed our flight due to first not getting any help from the lady in the machine section to check in bags sending us to the wrong place for customer sevice and then when we finally arrive to customer service theirs more than 50 people in line with only one person helping and the rest only helping first class line. Why are we so different than first class? Is it because we payed less for hte ticket? We missed our flight waiting to be helped by somebody in cusotmer service waisted a whole hour just standing their because our line moved every 10 minutes by 1. I dont know why it takes them so long to check in bags but the thing that is so disturbing is why pay and employee to be helping people in the machine area if they are not going to help you and send you away to custemor service. Then after they rebooked us for the next flight that now was not going to be direct it was going to go to dallas then we had to get another flight to LA from their, and all the fligts that we are being booked for are stand by and sold out flights . The exact word she said was o"over sold" witch i dont understand why an airline would do that and creat all this chaos for people. People make plans and have places to get to.We flew to Dallas luckely at 7:25 because some people didnt show to the flight and we got lucky because the flights that were given to us where all stanby. We go to Dallas where we found out their was 24 people in stand by all together with us and mind you most of them where from the same flight from new Orleans like us. Doesn't that give a big red flag to the company of American Airlines why so many people from the same flights did not catch the flight. "Incompetent staff" that's why. In Dallas we waited for hours, flight after flight untill one spot was free from one flight and i send my husbad because i have 2 little girls waiting for our arrival. So my husband flies out and i stay behid with 5 other family members. By this time we are fustrated, sad, emotional, desperate, depress all this emotions because i was suppose to be with my dauthers at 9:20am and i was stuck in Dallas waiting to get lucky for a flight becuase all the flight where over sold out. Mind you they offer us to pay for anoither flight that will cost us 600 dollars one way for 2 people witch was insane and cant afford. So if all flights where sold out to put stand by people and give us and actual boarding pass why was it not sold out when people where willing to buy them. It's all a scam to make more money I think because they know people want to get home and get frustrated and just pay again to be able to get home specially if you are coming for holiday or specific reasons. Out of 10 people of the American Airline staff that we ask for help only one gave us sympathy, listen to us, let us explain everything that happened, apologies, didn't send us away and looked up information to us about the future flight that we where rolled over for 2:25pm. I wish I would of gotten her name because she was the only one that help us. It was comforting to see someone listen to us and show us that she care and she understood what we where going threw even she couldn't change anything. I would never witch this open nobody to be stuck in the airport with no way out, no options and no help from people. All day long we heard horrible stories from this airline and trust me we are sharing this to anybody we cant even to the Business Bureau. I hope every single person that miss that flight complains because this is not right.

I will NEVER fly American Airlines again, nor will my son.
Thank you for ruining our Easter holiday weekend with your incompetence.
Initial flight was cancelled due to weather. You booked him on next morning 6am flight which was then cancelled for no reason. There's no other flights available so he's unable to come home.
He's had other problems with your stupid airline in the past .. never again because we will never step foot on this airline again! You suck!

Hello,
On my return flight yesterday from Manchester to Philadelphia, my head set jack to watch the movies was broken. The flight attendants tried to fix it, but were not able to.
It was a very full flight and my husband and I could not change seats. This was a very long flight ( close to 8 hours long) not to have any entertainment available.

I must say that everyone was very understanding, but couldn't help fix the issue. First, I think there should be a repair kit on all flights. Second, I do feel as a loyal costomer I should be credited something.

Everything else about our trip was good!

Sincerely,
Jeanine Welsh

We paid for 4 first class tickets turks & caicos (tci) to miami, with connecting light to seattle. The plane out of provo was 3 hours late due to mechanical issues. Which made us miss our connecting flight to seattle. We ended up in miami airport for 26 hours, had to pay for food, etc due to place being late. Car service changes, extra kennel costs for our pets, I have reciepts for everything. Then we were given 4 coach tickets home. I have emailed complaints, and get very rude service back, and an email for 3 (not 4) refunds of $385 each. This will not cover the costs yu have made us accumulate or the difference between 1st class & coach. I am expecting much more per the receipts & email I sent in. Someone needs to contact me asap.

Ticket number: [protected]
Record locator: jazltz

Ticket number: [protected]
Record locator: jazltz

Ticket number: [protected]
Record locator: jazltz

Tracy patterson
1668 ne midgard way
Poulsbo, wa 98370
#[protected]

Four first class tickets we bought & paid for back on 10/31/18.
$1519 + $148.03 taxes ($1667, 06) per person x 4 people= $6668.24

Ticket info-
Tracy patterson #001-[protected]
Michael a. Patterson #001-[protected]
Naya patterson #001-[protected]
Cayenne patterson #001-[protected]

Itenerary#: [protected]
Travel Date: 4/13/19
Jennifer Branske
Jason Branske
Sarah Jobe
Bryan Jobe

Our flight was switch without notification from airline and then cancelled due to weather issues. Original flight departed with no issues.
Expenses incurred for additional days in hotel and requesting reimbursement. Letter submitted to American Airlines, but what is the plan protection good for?

Jennifer Branske
[protected]
[protected]@yahoo.com

Sirs:
My name is George Schneider AAvantage #9FF00H0. Record locator ARYFVM.
On April 9, 2019 my wife, Judith, and I took an American Airlines flight from Traverse City, Michigan to Columbia, South Carolina (TVC-ORD-DCA-CAE). We returned home on April 12, 2019 (CAE-CLT-ORD-TVC). When we picked up our Skyway Whitbey 30" Rolling Duffel luggage at the Traverse City Airport one end of the luggage was badly torn (see photo). I had fairly recently purchased this luggage from Costco (see receipt) and was quite disappoined to have this luggage ruined by careless baggage handling. This was only the second time we used this luggage. I would appreciate it if you would reimburse me $37.09 for my loss.
Thank you,
George Schneider

2771 E. Sugar Maple Dr. Cedar, MI 49621

[protected] [protected]@hotmail.com

I purchased tickets over 4 months ago for a trip scheduled from boston to the turks and caicos islands through charlotte, NC on 4/14/19. Less than 12 hours before the flight, I received notice that my flight to charlotte was cancelled and I was automatically booked on another flight that cut my vacation in 1/2. When I called the customer service line, I waited 3 hours for a call back. Then, the agent put me on hold and I was on hold for so long that my call was ended. It is now midnight. Then, when I called again, I was placed back in the que which was now quoted as being a 7 hour wait to speak with an agent. At this point, I just want to cancel the entire trip. Obviously, there will be no spots available on any flights after I wait another 7 hours on top of the already 3 hours I waited to talk to someone.

My husband, Anthony Cedric Harrison and I made reservations through a third party to Travel on American Airlines on April 1 through 12, 2019 from Kingston Jamaica to Florida, USA. Our return journey to Jamaica on April 12, 2019 was quite frustrating. We arrived at Miami airport at 1:00 a.m. for our departed flight on AA 177 at 6:55 a.m. to Jamaica. Using the check in machines we noticed that our departure was booked for 12:05 p.m. and there was no flight listed for 6:55 a.m. When the counters were opened at 4:00 a.m. we were told that the flight was cancelled and we should have been informed by the third party agent. Waiting on our flight which was scheduled to depart at 12:05 from D34 we noticed that no agents were at the station so we inquired from another station agent and was told that the gate was changed to D9 and that sometimes the changes were not announced. This we found to be incredible! however, we ran, walk and took the mono rail to D9. feeling very exhausted and lucky to have made the flight. We were however delayed for another hour because of mechanical problem; this we had no problem with; we prefer to be safe!

Our desired resolution to our inconvenience is that we could be compensated in whatever way you seem fit for us to continue to fly our favourite airline. My name is Hazel Silburn, 10 Cactus Way, Kingston, Jamaica. Tel: [protected]. E-mail [protected]@hotmail.com

In hartford ct due to american airlines not having enough staff to put luggage on plane flight delayed 1hr. Missed connecting flight by 10 minutes. (1820) called reservations next flight not til 7 pm I am 8 months pregnant with complications. Put on standby. Asked to speak with supervisor spoke with theresa tatian who was extremely rude. Kept putting me on hold when she didnt want to talk to me any more. American needs to be held accountable this was not a weather issue this is an american issue. I paid prime price because they raise the price because of spring break. This is horrific. I will never fly american again. They must be going under.

Alissa mahoney
[protected]

We bought tickets for vacation. They kept changing our return flight and then added an extra layover. I called them and told them layovers are hard for our son with autism, which is why we pay more for our tickets so we do not have 2 layovers. They were no help and say they could refund our money and would could get tickets on another airlines. Vacation is not even 3 weeks away. Could not get any tickets for Palm Springs and we are staying at a timeshare so we cannot change the dates. When my son has a meltdown at the airport at the lay over I should get an American Airline employee to take him and calm him down. Obviously, they make no concessions for people with disabilities.

We are a family of 4 people on our way on summer vacation 20th of July 2018. A company just noticed me that we are allowed to be compensated while we Were nearly 4 hours delayed from Charlotte Douglas international airport to Orlando international airport.
We had to wait 2 more hours for the car in Orlando airport while we were delayed and they did not have our ordered car anymore. Got at the end another one.
Were supposed to land at the hotel and eat dinner at 8 pm but we arrived at night time and ruined some of the day after.
Booking reference NMUWF3 American airlines flight AA1842
Luise van Overeem Sand
Sune van Overeem Sand
Oliver van Overeem Sand
Filippa van Overeem Sand

Best regards from

Luise

My wife and i fly first class with identical carry on size 4 wheel luggage pieces. On AA505 out of Mexico City 4:20PM on April 9th, they were making announcements for volunteers to check luggage for an hour since they were full. We fly first class and expect there to be room overhead for us.
As we boarded, I was picked for random "re-inspection" (fine) but when my wife showed her passport and boarding pass, the gate agent told her that her bag was oversized (NOT TRUE!) and grabbed it from her. She asked him twice to put it in the sizer rack since she had flown with it three times already that week. He refused to do so and told her to board. He would not listen to me either. The other agent confessed that this one was just trying to make room by checking bags. I grabbed her bag when I saw it at the end of the gateway and put it overhead above my seat. It slid in smooth as silk. The steward informed me that the gate agent wanted me off the plane. I guess that is how AMERICAN AIRLINES treats loyal, first class frequent fliers? See photo and tell me if the agent had any right to tell us bag was "oversized". Why do I bother flying first class on AA if that is how I am going to get treated