American Airlines
reviews and complaints

We are very disappointed by the service we received from your airlines. Personally have back problems and that makes it hard to walk long distances. I have a compressed back disk and ruptured disks. My husband also has joint problems. We arrived at CLT from flight AA453LAX. We arrived at 6:32 P.M. I requested a wheelchair for myself and was told It would ready for me from Los Angeles AA453.
We got off the plane there was no wheelchair on the ramp. My husband and I walked up the ramp and spoke with your AA agent. She looked at me and said in a very short and abrupt manner, that even if requested a wheelchair that it would be a very long time or nobody would come. She didn't want to offer help or call for a wheelchair. I was very upset with your agent. My husband saw an empty wheelchair by the wall. So he pushed me up the incline from gate 45 to baggage claim. No short walk for him. We waited for our baggage claim carousel and our baggage didn't" come down, the carousel had stopped. We waited, we know sometimes a take a bit before it comes down our carousel After a while husband, walked over to the customer claim counter for help. My husband said she was also short and difficult with him, told him to look at another carousel. Finally, he walked back and saw our baggage on a different carousel. We are older senior citizens, we like to fly American Airline since we have very few problems traveling with you. Another trip is coming in December of this year. We will have to rethink your service.

My family of 5: Our flight from Bham, AL to DFW went off fine until we landed & received the text that the DFW 4383 flight to SLC at 1:20 had been canceled. We confirmed for the 7:30 2846 & luggage was sent on to SLC (which we did not know). Total of 11 delays (told weather & maintenance), 7 gate changes, 1 plane change, loaded the plane at 11:30pm, sat on it for an hour to be canceled because the crew would time out. After getting off the plane, we were told to go to customer service desk several terminals away to reschedule. There were 100s in line because other flights had been canceled also. My husband & aunt stood in line while I went to the desk to see what I could find out about luggage. I overheard an AA guy in a suit talking to someone on the phone saying that they had given out the cards, told everyone that it was a waste of time to stay in line & to call the number to reschedule. I finally got to talk to him to ask about our luggage & say that we had been there since noon, over 13 hours & all he could say was "I'm sorry about that." They shut down the line at 2am & they were very ugly about it saying that the workers had to go home because they had been there since the morning. Well, we were paying customers who had been there for 14 hours with no kind of answers. We weren't offered a hotel because they were full. We were offered nothing by American including answers. No flights were available for SLC the next day so I did get our flights changed to IDF, but that meant we lost $300 on our SLC hotel. Our luggage was in SLC & I had to call several times to finally get it Tuesday, 6/8. We also had to pay $200 more for a rental car a day later at IDF because that's what we could get. I have applied for refunds for all of our tix to cover our unused expenses and pain and suffering while spending 23 hours in DFW just trying to get to our Yellowstone vacation.

I bought onboard wifi for a flight in April. I cancelled it on April 23. You keep charging my Credit Card every month. I have emailed you twice called numerous times and you STILL KEEEP CHARGING MY CREDIT CARD! I canceled this on April 23, 2021. I have done 2 chargebacks for the payments you have charged. I have called in and no one answers the phone and there is no way to leave my number because when I try to leave a message nothing happens. PLEASE STOP CHARGING MY CREDIT CARD OR I WILL WRITE TO THE BBB AND ATTORNEY GENERAL.

Order #: 358844273W2AA

At approximately 4:30am at the AA check-in counter at MCI I was directed to start my check in at the kiosk. Unable to read the kiosk due to ADA limitations I tried to enter the line for personal assistance at the counter. Several employees ignored me until I raised my voice explaining I needed to be allowed in the roped off line to the counter. Arriving at the counter the 50-60 year old white female with blond hair began to yell at me stating "...one day you're going to have to lean how to use the kiosk." Instead of explaining my ADA limitations to her, I just walked away. I can absolutely see why AA leads the nation in customer complaints. I can't think of of a single employment situation where yelling at customers is an acceptable practice. And yelling at a customer for having to do her job because I have ADA limitations is probably unlawful to some degree?

Gina Giffin :AA Confirmation # RKQOSV

Mothers Day Sunday May 9th 2021 I walked into the door at American Airlines in St Louis and to my right was a check in line I requested a wheel chair my daughter reserved the reservationist printed my ticket for me at the same time. I have a spinal injury unable to walk or stand for any periods of time, it is very difficult for me to walk so my escort name Mark a very nice person took my ticket the reservationist printed for me and took pictures of my ticket and decided to stay with me and to board me on the plane and he told them and showed them the ticket stating I was in seat F1 they looked my ticket after a passenger stated I was in her seat they told the passenger it was my seat but 5 minutes later they took me out of the seat with my handicap spinal disabilities with no wheel chair and told me to get out of the seat and took me off of the airplane stating never checked in and I should have never been on the airplane also saying I never checked in, and I should have been on standby. I gave the escort my ticket the reservationist printed for us when first entering in the airport so how could
I not check in if we had the ticket to broad the airplane in our hand. she continued blaming me saying it was my fault
blaming me saying it was my fault! The bottom line is I was never on standby and I should have never been removed from that airplane. I was so humiliated and embarrassed in front of all of the people and it truly ruined
my Mothers day, instead of going out to my planned mothers day dinner I went home hurting from the pain from standing humiliation and not given a wheel chair while she treated me like I did something wrong but later returning back to me to discover they made a mistake and never apology to me for their mistakes they made not one time then boarded me back on the airplane walking though the airplane loaded with people down the aisle holding on one of the stewardess arms in humility and in pain from my spinal injuries.

May 7, 2021.
We had already checked in for our flight this morning and arrived at the airport 40 minutes prior to departure for the early morning flight to Dallas from Palm Springs. When we went to check in our bags, the agent told us we were 4 minutes too late to board our scheduled flight and she re-ticketed us to get on a later flight which meant that we missed our meeting in Dallas. We were floored. and perplexed. Stunned. We did not know of this American airlines rule and I cannot find it on American's website or on the internet. We would like an apology from American Airlines and specifically from that ticket agent.

During my latest flight with American Airlines, my luggage was delayed. I was without my luggage for over 24 hours. I contacted customer service to inquire about any complimentary award miles/points.
I was told American does not provide any comp awards/points for a delayed bag.
I feel the LEAST the airline can do is provide some type of award miles to make up for me not having my luggage for 24 hours.

First off I want to say I have used american airlines for years and today I have decided that I will longer use american airlines. The unprofessional service my son (Daniel Rosado) who is 8 years old that he received on november 8th, 2020 around 5pm. He used the unaccompanied minor service and the supervisor who was my son's escort Franciso in Orlando MCO airport not only didn't ask for ID to the person picking him at the airport he didn't escort him to the proper area for the pickup person to pick him up. THIS IS VERY DANGEROUS. ID should been asked for you just dont hand off my son to anybody without verifying that person I am so upset and even the employee at the Lost and found office by baggage claim said that was not the way to do it. I need something to be done about this please and thank you. Contact information is above please I would appreciate if somebody would contact me
End result : I want something done about this!

I made an airline reservation through priceline in may and when I arrived to the airport there was no flight. I contacted american airlines and they stated that they changed the flight in septempber which priceline did not contact me and notify me of the change. Now I will not be arriving to the resort that I paid two thousand for. Priceline needs to fix this now or reimburse me the money I am losing out for missing my stay. Additionally, I was told I would get a call back and still havent recieved it. Everytime I attempt to call back I am told a call back is planned. Fix it now!

I planned to attend a conference in Orlando and was to fly home on American Airlines on April 5th. Due to the shelter in place that was mandated in California in mid-March, I had to cancel the trip. American Airlines is not following social distancing guidelines and I did not want to risk my life. They refuse to give me a refund because my ticket was non-refundable. I keep reading about other people arbitrarily getting refunds for their non-refundable tickets. I want my money back, not a flight credit for a trip I won't be able to afford to take. United airlines refunded my non-refundable ticket for the outbound portion.

Sunday, April 5, 2020

MCO PHX

1:45 PM 3:40 PM

Orlando Phoenix

American Airlines 1995

Seats: 19C
Class: (V)
Meals: Food For Purchase

PHX STS

4:45 PM 6:55 PM

Phoenix Santa Rosa

American Airlines 5813
OPERATED BY MESA AIRLINES AS AMERICAN EAGLE.

Seats: 14C
Class: (V)
Meals:

Ticket # [protected]

Donna Roses

FARE-USD $ 331. 16

TAXES AND CARRIER-IMPOSED FEES $ 48. 04

TICKET TOTAL $ 379. 20

We missed two flights due to the plane and something that went wrong at the airport... we had an connecting flight from phila to Charlotte.. never made it to Charlotte.. landed in greens boro nc.. was stuck here for hours... was on the plane from 8am until 2pm with no food just pretzels.. now stuck at Greensboro airport until our next flight witch is in the evening.. I fly with American often... I book my flight thru a 3rd party... I was not satisfyied at all.. we missed and event we paid for to b there at a certain time and missed it because we missed 2 flight.. then they told us it wasnt enough flight attenedants... for us to leave.. then the fuel.. it was a mess not satisfied at all... please contact me at [protected]

My name is Stacey Burns and myself and my daughter Jenna were in Las Vegas and we were supposed to fly from Vegas to Philadelphia on December 17 and our flight got cancelled and reschueled to the following day December 18 at 7am. This was a huge unconveniece for us and ended up costing us a lot of money. I had to miss work on Wednesday December 18 which was my birthday, pay for an extra day for our car at the garage, we were given vouchers for food for $12.00 which covered very little and not to mention not enough for breakfast the next day. This was a very dissappointing thing to happen and I was very surprised that we were not given a voucher for a flight in the future with everything we went through. I feel that more should hav e been done for us. I would like to say how amazing our flight attendant, Keith Jemison was. He went out of his way to make our flight as enjoyable as possible and his wit and personality were simply amazing. He is a really great guy who went out of his way to make our situation almost seem fun at times. He deserves to be commended for sure. I do look forward to hearing from you because I know that many people were very upset by the unconvenience.

Thank you,

Stacey Burns

Ticket information : GRKWVJ. The complaint is my flight back from Philadelphia on Dec. 14, 2019. After waiting for hour and a half to board in Philadelphia, the flight took a total of about 6.1 hours to get to LAX (The Captain did a very good job and no complaints about him or the flight AT ALL). The problem was when we landed he could not unload us at American Airline dock so we sat on the run way for over and hour. This caused a big problem with our scheduled transportation and we had to re schedule a later pick up time and location. Is there a way to make this issue right.

On Tuesday, Dec. 3, 2019, myself, and 5 of my family members were traveling from Boston Logan Airport on the 5:30am flight, expecting to connect in PHL, and then arriving in St. Thomas at 1:30pm local time. I was a bridesmaid in my best friends wedding and scheduled to go to the rehearsal dinner that night with the wedding the next day (wednesday, Dec 4, 2019). I had just got married myself on Saturday, Nov. 30, 2019, so I couldn't leave for St. Thomas any earlier.

Unfortunately, Boston got hit with some snow Monday night and into the early morning of Tuesday which delayed our flight leaving at 5:30am. My family reserved a hotel room in the airport to ensure we would make the flight on time, which cost us $900 total. Not only was my family getting on that flight, but we met 3 other couples that were also getting on it. So that's a total of 12 people who were scheduled to get on the flight from PHL to St. Thomas. Since there was only ONE flight from PHL to St. Thomas on Tuesday, we figured the flight would at least delay a little due to weather related issues. Instead, the flight attendant while in route to PHL informed us that the plane to St. Thomas not only didn't wait for us, but LEFT EARLY!

When we arrived in PHL, we were instructed to go to AA Customer Service Desk in the airport. We waited with the other couples in line for over an hour. We finally got to the front of the line and one of the associates that was going to take us next, got up from her chair and went to go get a snack! With a line 15+ people deep, that seems absolutely absurd! She came back and called "next", and while talking to us, continued to stuff her face with her popcorn, didn't really do anything to research and help us to the best of her ability and was downright rude to my sister and I. No one could give us any answers or provide any resolutions as to how to get us to St. Thomas by 3pm on wednesday, Dec 4th. So, I started getting on the phone with every other airline to figure out how to get there myself since they were not helping at all.

They didn't offer any meal vouchers or anything to help us. I was literally crying at the desk knowing I was going to have to call the bride and tell her I wasn't going to make her wedding.

So we left to get lunch, as we weren't getting anywhere, and found a flight ourselves on AA for 3 passengers only, from PHL to Miami that night that would at least get us closer but we would only be standby in the morning on Wednesday to get to St. Thomas. I couldn't take that chance so I found another flight for myself on Delta that would get me from Miami to Atlanta to St. Thomas by 2:30pm. I paid $800 out of my own pocket to get on that flight just so I would make it in time.

Luckily the customer service in Miami with AA was much nicer, gave myself, my mom and my aunt 2 meal vouchers each and 2 hotel rooms. Even though, we couldn't use the vouchers since it was 11pm at night when we got the vouchers and I left at 6am.
Whereas, on the other hand, my sister, my cousin and my other aunt, stayed in PHL, received NO meal vouchers, and only 1 hotel room. Then they paid $950 per ticket to get on a Delta flight from PHL to Atlanta to St. Thomas on Wednesday at 2:30pm. My mom and my aunt who were left in Miami, eventually got there on AA.

Therefore, we only spent 2 full days in St. Thomas before leaving on Saturday, Dec 7, 2019. Because our return to Boston was booked on United airlines, we couldn't extend our stay as they weren't the airline at fault.

So I'm looking for MAJOR compensation and refund for all of us for this trip. What was supposed to be a nice trip with the family for my best friends wedding, was THE WORST I've ever experienced in my life. I can deal with weather related issues, since I live in Boston, I understand that. But I am absolutely appalled at the direct disrespect and lack of assistance that my family and I endured with AA employees.

In addition, as I type this, I've been on hold with AA for over an hour and have yet to speak to an actual person regarding this matter.

Rest assured we will NEVER be flying American again and I will continue to advertise that to everyone I know to do the same.

I had a confirmed seat on flight AA3962 from Gainesville, Fl to Santa Fe, New Mexico with a stop in Dallas. Upon arriving they said initially weren't boarding me due to weight, balance restrictions. Shortly after they said they had over booked the flight and offered me 350 dollars which I said was 'pennies'. They then offer me 1350 dollars and said I could get a flight the next day. I told them the only acceptable solution for me was a 'FREE' flight the next day and a refund of my entire ticket amount which they did not deny but gave me the phone number for 'reservations', 1 800 433-7300. I had to rent a car myself and drive and return home to come back the next day after just spending 117 dollars on an uber ride to get there for the 6:00 AM flight. I also missed a day of work due to not getting to Santa Fe until today, 12-02-2019. I request a full refund of my ticket price of $1, 273.48. Thank You! Respectfully, Kenneth A. Hodges

My husband and I were traveling back from a trip to DC on Friday November 22, 2019 on flight 2404 from Dallas to Austin, while we totally understand that delays happen, our flight was originally scheduled to leave at 12:59 p.m., then it was changed to 1:30 p.m. then to 2:00 p.m. which is all ok, the attendents at the gate said crew was coming in from an international flight and would be coming over to complete our flight to Austin Texas, well the issue we have is that we were boarded on a plane with no air conditioner, it was sweltering (my husband and I were in 31 A&B) I began to have an anxiety attack due to the smothering feeling from the heat, the stewardesses kept saying we were leaving soon for 1 hour, I flagged a stewardess to ask for a cool cloth, which she did provide but it was frightening to me, since I have seen on television persons being left in hot airplanes for over an hour, the stewardess did come back to check on me and offerred for me to go to the front of the plane since the doors had not been closed yet, once I got to the front of the plane, the one stewardess yelled at me not to step off the plane, I asked for a place to sit due to being very shakey, she said I could not sit, then a few minutes later another passenger who had been assisted on to the plane in a wheel chair, came from the back of the plane, he was very pale and sweating, he had a male person helping him, the passenger had to step off the plane to sit in a chair on the ramp leading to the plane door, the passenger had to be given juice and water, the main stewardess I am assuming was telling the other stewardess she had called for maintenance and no one had called her back or come to the plane, she also stated she had called for direction and no one had responded to her request for help, the same stewardess stated we had been on the plane for 1 hour in the heat, she said it was 84 degrees in the plane that was completely full, the pilots finally got there ( they both appeared to be very fatigued) and cooled the plane down which I personally was very grateful for, I felt so scared and anxious thinking I was going to pass out and cause all the poor passengers to have to exit the plane. I feel that we could have waited for the pilots to get there before boarding all of us on a hot plane, we are very upset with the way this situation was handled and will be hesitant to fly American Airlines in the future.
Phillip and Cynthia Valderrama
[protected]@gmail.com
[protected]
109 Richmond Dr.
Victoria Texas, 77904

They are charging me 30 thousand more miles for a date change on my flight because they don't have enough planes, this was inform to me whenever I call to confirm my flight one week before, the cancel my flight on my original date the 28 of November, then proceed to tell me I can travel 29 whenever I already plans for 28 night, I cannot pay the extra miles for a change de date to the 27th because of the airline fault

I have got a flight with American Airlines from Heathrow to Lima with a two hours connection in Miami.

The flight from London delayed almost 2hs and then i have lost my connection. AA alocate me in another flight to Lima with Latam. However, they did not send my luggage to Latam. I end up in Lima (where i do not live) without anything and any information.

I've opened a complaint and they keep blaming Latam. However, they are in possess of my lugagge. If you call customer services, they do not treat you well and do not provide any reasonable information.

My 70yr old parents flight was delayed due to mechanical issues which caused them to miss their connecting flights. They were then downgraded from first class to the back on two of their flights. They asked the counter to call their connecting terminal to let them know they're going to be 5 minutes late they weren't told they'd have plenty of time but no the A/C door was shut pretty much in their face. Their flight was rebooked and they were sent back to the terminal they had come from just to get a call to come back. 70 yr old people shouldn't be run all over the airport. The service was not acceptable and I want a full refund to include any out of pocket expenses for food and drinks as well as an inconvenience fee. So much for a a great 50th Anniversary