AMC Theatres
reviews and complaints

I purchased a ticket on fandango.com on Friday, April 23rd for 9 tickets to see Mortal Kombat. The ticket is attached to this form for review. The fandango ticket clearly states that for a rated R movie under 17 requires accompanying parent OR legal guardian. There's no where on my ticket that states the legal guardian's specific age and that they has to be 21 and over to stay with minors. First of all when I arrived Alishia scanned our ticket. She did NOT state to me the 21 years old rule when she scanned the ticket. I went over to the concession desk to ask what theatre number is the movie playing in and that's when the young guy behind the counter mentioned the 21 and over. I stated that one of the kids was 18 and according to my fandango ticket he is legally an adult guardian. I had a work emergency and stepped out of the theatre to deal with it. I was approached by a young man asking to go back in the theatre although they had an legal adult (18) with them he insisted that someone over 21 had to sit in the theatre with the group. I asked to speak with the General Manager, Glenn. He offered to give me a refund stating that if I had a work emergency I can leave with the entire group (who again had a legal adult 18 years old sitting with them) or I can go back in the theatre. I then brought my fandango ticket back out to Glenn and asked him to show me where on my ticket does it state the specific wording that a 21 and over must accompany minor. He pointed to the wording on the ticket which does NOT state that specific language. When I asked for the General Manager he first stated that he is the manager. I then asked for his supervisor contact information he stated that they will just contact him and he doesn't have specific contact information for corporate and directed me to go on the AMC website. I did not appreciate the fact that his OWN staff Alisha after scanning our ticket said absolutely NOTHING about the 21 and over rule. It wasn't until I asked which theatre number and it became a huge issue. I also DIDNOT appreciate Mr. Glenn not clearly explaining why my ticket did not state the rule he repeatedly attempted to enforce.

Why sale the tin buckets if you cant refill them and ya'll charge $9, 00 for a small popcorn that's ridiculous I was told by an amc employee
the tin buckets weren't the annual bucket so they couldn't refill them anymore

Took family (5 of us) to movie. Bought 2 buckets of popcorn and 5 drinks. Out of the 6 self serving drink machines only 2 worked and only one of those had Diet Coke and the other products my family wanted. But that drink machine had too much CO2 and all the drinks were gassy and tasted bad. So spent almost $150 and had bad experience. If your going to charge $6 or more for drinks maybe you should have more than one machine that serves all Coke products and that works properly. Not a good experience for our family of 5.

Today my wife and I attempted to go see a show at your theater in Billings, Montana. We were refused entry until we put on a mask. I informed your manager that I have had both shots of the vaccine plus 2 weeks my wife was the same. I attempted to show your manager the vaccine card. He did not bother to look at it. I asked how someone who was vaccinated could get or spread the virus. he did not answer. He said it was your policy to have masks on. I informed him that state law and policy had ended mandatory mask requirements. As long as AMC act with stupidity you will not receive our patronage. If someone is fully immunized, and show a card from a medical facility no mask show be required! Instead of spending monry at your theaters we went for a nice dinner. Thank You

Not allowing a person with a medical diagnosis of rhett syndrome, look it up if you don't know the affects of it, into your theatre because of her diagnosis which enables her to not wear a mask is utterly wrong, discrimination especially since everyone escorting this person wore a mask and she was a non verbal young preteen in a wheel chair with immobility to certain limbs! Also, calling the police, the police to escort her out because of your policy! Hearing of such an instance, I will be refusing to give any business as well as sharing with others to not support such a business until your rules are changed and employees trained to know that people have medical exemption, and some people can't wear a mask. Also, reading some other comments as to how your employees treat a paying customers is disgusting. Just another reason to not give our business to such a company.

I took my son and nephew to see a movie on 12/19 and the guy behind the counter told me I had to remove my American flag as it was racist. I spoke to the manager and she took the time to explain that my mask Didn't have ear hooks. I did as she asked. As we were leaving the rep was standing at the exit and said "you are welcome" as I passed. He then said yea and leave as I was walking away. I then turned and went back to explain that he should be thankful for paying, working Americans with real jobs and he then said my nephew was sexy. I told him he was a minor and said "well". The gentleman was black with crossed eyes. I have never been so insulted. It is the reason. The theatre is soon to be closing. I am
Inquiring about filing a criminal complaint.

This past week, I made my first visit to the AMC Theatre in Paramus, NJ since they had been shut down for the pandemic. Most of my experience was fine (although I'm not certain that the suspension of soda and popcorn refills is a true health urgency).
The one area that left much to be desired was the Coke Freestyle machines. First of all, every other machine was closed, supposedly to promote social distancing. That would have been fine, except that many of the remaining machines were not as functional as they should have been. A typical problem was machines running out of ice (something that even seems to have happened a lot pre-pandemic). After I was finally able to get ice, I poured the soda flavors I wanted and went to my seat. After settling in during the previews, I finally put my straw in the cup and took my first sip.
Horror! The soda was both warm AND flat. I abandoned my popcorn and candy at my seat and quickly went to the rest room to pour the disgusting mixture down the sink. I returned to Freestyle Row and was now bounding from machine to machine (even crossing the lobby to the ones on the other side) to make sure I got the flavors I wanted (many machines were out of certain flavors), with ice, and that they were COLD and BUBBLY.
I understand the pandemic means we have less than we did before, but is it really any excuse to have a whole slew of ill-functioning soda machines?

Around 6pm on 9/26 at the AMC Deer Valley 17 location in Phoenix, AZ...a female employee working at box office was heard "venting" her displeasure over the radio about certain guests not wanting to comply with the mask policy. Also overheard that these particular guests were seeing the film "Infidel, " and that "we all know what type of people they are."

I find this type of behavior very unprofessional in a business environment. People in the U.S. are entitled to their beliefs, views & opinions, and should not be subjected to this type of suppression.

If someone doesn't agree with someone's views, in front of patrons is not the place to do it. AMC leads need to do a better job of training crew about professionalism in the work place

Email from AMC CEO about theatre cleanliness for Coronavirus is pathetic. We go to the movies often. Specifically AMC Garden State 16 mall in NJ. The cloth seats and arm rests have not been cleaned in years. Stained, disgusting. They should be steam cleaning the seats 2 times a week. There is 1 inch of dust on the speakers. Gum and stains on the carpets. Never hot water, soap, paper towels, toilet paper in the bathrooms. They wonder why ticket sales are down for the past 2 years. Start Cleaning!

I do not like writing a complaint but the bizarre handling of us buying tickets this afternoon to see Call of the Wild and I could not pass buy without notifying you and let you know how your employees haven't a clue.
We walked up to the automated screen to purchase and buy tickets. Unfortunately the price for two tickets was not correct. One African American young girl was helping another couple right next to me. They were just asking about your club membership. I said excuse me but my price is incorrect. She seemed annoyed with me for asking and said try running it through again. I did and the same thing happened. I waited patiently as she spent at least 7 or 8 minutes with this other couple who by the way did not purchase any tickets. Meanwhile there is a line gathering behind me with at least 12 people giving me the stink eye because they thought I was causing the delay. She finally after about 10 minutes was able to display a seating chart for my selection. I chose 2 seats and paid for my tickets. Just then, our 2 friends showed up and went through the same difficulties as I just went through. When our friends seat selection screen came up, it was a different screen that I chose from. I asked the girl why the difference and she said they were 2 different times. I asked why and she thought I wanted a late night showing. What?
We got there at 12:50am for a 1:15 showing. We did not get to our seats until 1:22pm. That's 30 minutes to buy tickets. My business would be bankrupt if I had that kind of efficiency.
PS. I asked the kid collecting our tickets if I could see the manager. He said they were around somewhere but they were real busy today and I said "WHAT". We were the only ones here when we first arrived.
Your automated screens are very poorly designed and problematic. Your front door ticket sales people need better customer interaction skills. No apology given at all.
I will be back because we are 4 seniors that have been taking advantage of the $5 movie day.

Showed up to purchase a ticket for a movie. I purchase a seat and soon after, asked to pay for the ticket, which was 19.03 with tax. I pay $20, and after I press Checkout, I get a warning message displaying "Your ticket could not be processed at this time." I don't get my ticket nor my receipt. All I get is .97 worth of change back. I ask Guest Relations for help, and I get told that the seat is still available and wasn't purchased. Staff comes by soon after and decides to check cameras after I explained my situation. I wait about 30 min and I get no help. Staff comes by later on to say to me that they didn't see me pay and payment wasn't registered. So basically, I paid $20 for nothing.

I had $200 worth of gift cards and on the back it said they never expire. I went to the theater and the cards were no longer valid. I was told I needed to call customer service to get new cards issued. From there I was told that I needed to send an email with all my gift card and personal information. I received an automatic reply from AMC that I would receive the gift cards within 9 business days.

12 business days came and went so I called again. I was told by the rep that my call was never recorded, my emails went unread, and my gift cards had never been processed- even though I received a confirmation email.

I was then told that they would reprocess the cards and was guaranteed that I would receive digital gift cards within 7 days. They said 7 days would be the max and it was going to be escalated to management to expedite since they admitted they dropped the ball so badly.

7 days has come and still no gift cards. Customer service still can't provide any answers besides that it was actually processed. I have now spent over 3 hours on the phone with customer service- all of the reps have been extremely rude and unhelpful... Not to mention I still don't have my $200 worth of gift cards!

I saw the trailers of movies Chappak and Punta at the AMC west Chester, Cincinnati, Ohio and waited for their release ! The movies were released on the dates ! On AMC website, movies were showing as now playing but when you try to purchase the tickets, no showtimes were available? Why showing trailers and showing on my AMC app as showing now and I am unable to purchase tickets ? So ridiculous and when you call the telephone to the theater, get recordings and no one answers and phone hangs up ! Where is your customer service ! No concept ! So fed up ! Geeta Chohan ! [protected]@yahoo.com! Need answers or I am going to Social media