Amazon
reviews and complaints

I purchased a defective heat press in September. I provided feedback and contacted the vendor as directed. After several emails, I even sent a video of the problem. The vendor initially requested that I get it fixed. I explained that the heat press weighs over 130 lbs, that I could not transport it anywhere, and that I did not want a repaired item for which I paid $559. Eventually the vendor send a return label, but it was not pre-paid. When I requested a pre-paid label, I was told that I had to remove the feedback first. I then began contacting Amazon because I felt this was an unethical and inappropriate request. I was repeatedly told this was not Amazon's policy. Each time I reached out to Amazon, I was told someone would enter a claim on my behalf and sent a pre-paid label, then I would get a refund. I never got the pre-paid label, just a return label. My claim was denied because I was told that I did not notify Amazon of the problem in time. I provided information to prove that was not the case. The last correspondence from an Amazon Supervisor indicated that she would personally follow up because she agreed that I should be refunded my money. After several emails, she indicated that she had not been provided an update on my case and that the claims department would follow up. This was Dec. 4th and I still have not received a refund nor a pre-paid label. Below I have attached detailed correspondence between myself and the vendor and with Amazon.

Dec 30 4 pm PST watching "Jennifer 8" on Prime and it suddenly quits. We restart it and it says we have to rent it. Half way through. What gives? We did not rent it. It was showing on the list of Prime movies available to stream. Did someone decide to make it a rental and switch it over from streaming to rental in an arbitrary situation? Very strange.

ordered heat lamps on 15 Nov. Amazon emailed payment not received. Ordered again. Both orders accepted. Complained. Told both orders despatched. No refund possible. Contacted seller who said orders from diff suppliers. Contacted seller again a month later who said items in transit. Neither order received after 6 weeks.

Amazon c-s non-existent

From: A‎ ‍m‍ a‍‍ z‍ ‍o͏ ‍n Sent: Tuesday, December 29, 2020 4:05 PMTo: [protected]@live.com Subject: Re: Your Amazon account statement is available: Your a‌ccount on hold. NIT :[protected]

I never ordered this Nor do I Want it have tried getting it off my Account but keeps taking money each Month

I am looking for the european court of human rights and the first entry I am getting is amazon. A company well known for tax avoidance and employee exploitation. It beggars believe that you do such a thing. The last thing when I was looking for the european court of human rights is an advert for amazon. Are you for real? This whole greed and exploitation on the backs of the poor needs to stop. Shame on you to support such a [censored]ed up company! I am not happy about that. It used to be so much better. Why do you think I would ever use amazon?

I ordered a gift on 12/08/20 for a birthday. It was late and the item did not look like what I would have needed anyway so I decided to send it back. I have ordered from Amazon Prime almost since it began so I know to only order items that are provided the free Amazon Prime returns. When I went online to return my item there was no problem with the return or refund but they will not provide free shipping as was stated on the order page. I made a picture of the "free returns" statement listed on the add for the item.
I never order anything that doesn't have free returns so now I am stuck with this thing I do not want or need because it would be a waste of time to send it back after I have to repack it, which the sender did a horrible job of, go to the UPS store across town, and then pay to send it back.
All I want is my free shipping from a company making billions. Dissatisfied customer here.

WOW!

You amaze me.

On December 5 you took $22 from my Gift Cards.

YOU NEVER REPLACED IT, YOU KEPT IT!

On Dec 10 $10 was deposited in my gift card account.

On Dec.16 $ 25 was deposited in my gift card account.

On Dec. I don't know you stole $12 from my gift card account. For what reason?

The reason was never explained.

See inserts below.

Amazon stole $12 from me without an explanation that makes sense.

For a company that makes so many claims about responsibility and transparency this doesn't look too good.

Arnie Spindler.

Pending Payment towards Amazon.com order (‎[protected]) -$23.00
December 5, 2020 Payment towards Amazon.com order (‎[protected]) -$22.00
December 16, 2020 Gift card claim (claim code xxxx-xxxxxx-GVAJ) $5.00
December 16, 2020 Gift card claim (claim code xxxx-xxxxxx-YKA8) $20.00
December 10, 2020 Gift card claim (claim code xxxx-xxxxxx-YHAA) $5.00
December 10, 2020 Gift card claim (claim code xxxx-xxxxxx-CTAT) $5.00
December 4, 2020 Gift card claim (claim code xxxx-xxxxxx-7PAL) $10.00

Order Placed:December 5, 2020
Amazon.com order number:[protected]
Order Total: $6.25
Shipped on December 10, 2020

Items Ordered Price
1 of:Coogam Wooden Blocks Stacking Game with Storage Bag, Toppling Colorful Tower Building Blocks Balancing Puzzles Toys Learning Educational Sorting Family Games Montessori Toys Gifts for Kids Toddlers
Sold by: Coogam Direct (seller profile)|Product question?Ask Seller

Condition: New
$14.99

Shipping Address:
Arnie Spindler
4 KINGS CT APT A
MOHEGAN LAKE, NEW YORK [protected]
United States

Shipping Speed:
FREE Shipping

Shipped on December 23, 2020

Items Ordered Price
3 of:Windex® Vinegar Multi-Surface Spray
Sold by: Amazon.com Services LLC

Condition: New
$3.69

Shipping Address:
Arnie Spindler
4 KINGS CT APT A
MOHEGAN LAKE, NEW YORK [protected]
United States

Shipping Speed:
FREE Shipping

Payment information
Item(s) Subtotal: $26.06
Shipping & Handling: $9.29
Free Shipping: -$9.29
-----
Total before tax: $26.06
Estimated tax to be collected: $2.19
Gift Card Amount: -$22.00
-----
Grand Total: $6.25Payment Method:
MasterCard| Last digits: 9383
Gift Card

Billing address
Arnie Spindler
4 KINGS CT APT A
MOHEGAN LAKE, NY [protected]
United States
Credit Card transactions
MasterCard ending in 9383: December 10, 2020: $6.25

Would like to know why I am being charged 131.20 for Direct Marketing for Prime Amazon . I ordered some items which will be charged to my account for $116.11 total but now this charge for $ 131.20 is showing up but don't know what it is for. Please help me resolve this issue.

Sincerely,

Romanita Worrell

On December 13th I ordered rechargeable batteries from the Amazon site. Batteries were on sale for huge discount. Website stated I would receive batteries on the 15th by 8 pm. Product did not arrive, and at 8:05pm the Website said they would be late. So I contacted Amazon and they sent an email to the company and there were no responses. Amazon did this twice, with no response. So I contacted Amazon again and I was told Amazon would send batteries from their warehouse and bill the company. Three days later I saw that I have a refund for the purchase price. No one contacted me, I just saw the refund to my checking account. I had already told them I didn't want refund, I wanted the batteries. Amazon is saying they are not responsible for company advertising on their website. Then Amazon told me it was a third party company that I purchased from and they could not issue me the batteries from the warehouse because they are from different companies. However, that is not true, it's the same company called Gungun. What is being done here is illegal. I want what was advertised. I am looking forward to having this issue resolved. Getting a refund is not resolving this issue.

It all started in September of 2020 when I become a victim of a brushing scam. On average I had received two packages daily from Amazon.com without me ordering them. I have called several times and contacted the police before this all stopped. At the end of September 2020, I have been continuously receiving emails from amazon telling me more packages are coming, this time they were not coming to my house but somewhere in Delaware. I was able to block my credit card, but not my account with amazon. I was told that my account was suspended and it is under an investigation. Almost every day, I have been receiving at least three emails from amazon thanking me for my product reviews. Products, I have never seen or ordered. In addition, questions had been arriving from amazon customers about these products. In the beginning I was able to answer them and my answer was that this was not my review or a product I have ever ordered, lately the answers are already given and the emails are thanking me for the answers.

I have called amazon more than 20 times. Every time I am getting no help. I have been trying to close my account, but I am not able. It is clear to me Amazon is doing this to me. When I call I keep hearing that my account is under an investigation and I will be informed when the investigation is completed. I have requested several times that all the product reviews done under my name will be taken down, but they are not. The emails keep coming thanking me for my product reviews and answering customers' questions daily.

I am not an amazon customer. I have not purchased any new products from them since all of this started. Amazon is knowingly holding me hostage, not allowing me to close my account, posting false product reviews under my name and using my email address to answer customers questions. All of these is against my will.

On Nov. 20th 2019 I ordered a gift card for my sister's Christmas Gift. Sadly she lost the card and I'd like to get the card replaced or cancelled and receive a credit. The order is as follows...ORDER # [protected]...I can also provide the Serial Number if you need?

I spoke to a customer service representative who informed me that you have a strict policy and won't help a customer in a situation like this? All I know is that I gave you $200 and now you get to keep it, and I and my sister end up with nothing? Doesn't seem right does it?

Rob Huntley

Do not order from Amazon! They do not stand behind the items or scams being run on there site. Expected by Dec 23
Shipped
Track package NOTRACKING EVER PROVIDED

FoodSaver 8" x 20' Vacuum Seal Roll with BPA-Free Multilayer Construction for Food Preservation, 3-Pack
Sold by: Zesid
$18.59
Condition: New
Buy it again

FoodSaver 11" x 16' Vacuum Seal Roll with BPA-Free Multilayer Construction for Food Preservation, 3-Pack
Sold by: Zesid
$19.00
Condition: New
Buy it again
Problem with order
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Package didn't arrive

Change
You are not eligible to request a refund
Sorry, this order is not eligible for a refund under the A-to-z Guarantee. Please wait until 3 days after maximum estimated delivery or until the tracking status is marked as delivered. Note: We also require you to first contact the seller and wait for 48 hours before you are eligible to request a refund.
I ALSO FILED WITH THE ATTORNEY GENERAL IN OHIO-WE NEED TOFILE WITH THE FEDERAL CONSUMER PROTECTION OFFICE-TAKE AMAZON DOWN

on 12/17/20 I was charged $128.90 to my Wells Fargo card ending in 6340 by AMZN Mktp US*RZ3OV0U83 #2469216PG2XBJYNP8.
Again on 12/20/20 another charge for $24.70 to my credit card by Amazon.com*AV7QO5DR3. # 2469216PK2XPGQ8G2.

I did not order anything at Amazon on these dates. I do not know who used my credit card for these purchases but they were not authorized. I use my Amazon Prime Chase card for all Amazon purchases.
I have notified my bank to cancel payment.
Please clarify and refund the charges to key account.

I purchased kit on May 8th 2020. I have used it 4x. I charged it today and while it was charging I could not turn it off. I unplugged it and still could not turn it off from vibrating. Eventually it ran out of charge and stopped vibrating. Now it won't charge

Company that sells through Amazon.ca is MY-COSE

Order 7 products from amazon on 12/10/20. 6 prime 1 not prime. Delivery was for 12/12/20. Amazon held up shipping until all items could be shipped at one time. I order with prime because I had a deadline. order # [protected].
New email said del on 12/15/20 (none) new Email 12/18/20 del day. (none)
Amazon then said UPS had package #1Z1A2F590311438698.
UPS showed departed from N.J. to next location. All tracking stopped at the point. UPS could not find it and amazon said it was shipped by western and had no records of it.
Request refund and agent was including a extra $30.00 credit. Refund is showing for product cost $30.00 credit is not. I talked with supervisor about credit but no one know about it. I have been lied too, lost customer for my business and didn't get the Benefits of prime that I paid for.
If they are cheating me what about vendors who are prime vendors. They pay extra to be Prime and are not getting what they pay for.
R Todd [protected]@sbcglobal.net

Before we could see the driver, we could hear its truck. The thump, thump, thump, obnoxious lyrics, about money, guns, [censored]es, and racist anti-white bs. I was not about to be polite. Situations, such as these, demand forceful, immediate responses. I told him to turn that racist [censored] down. This is a residential neighborhood, where we don't put up with this racist [censored]. His attitude was that he could care less. What is it with these loud, obnoxious, racist black delivery drivers for amazon, coming into neighborhoods, blaring this racist crap? I'll never use amazon again. Cancelled my subscription. Has anyone else experienced this crap? Amazon could give a rate [censored].

I got an email delivery notification and opened it to a picture of my 2 packages delivered on the ground. I thought they had been left at the end of my driveway and was ready to get in my car to go look, when I saw them in the middle of my driveway where they could be run over. They were 15 feet from my house in the rain on the ground. I took pictures and couldn't believe my packages were left like that. By the time I got the email 11:09 am and looked at it, they were in the driveway in the rain for over 30 minutes as they were dropped off at 10:25 am. Ring doorbell videos do not show the driver ever getting out of the van. My packages were wet and one broke open with the item falling out because it was so wet. I have never been so disgusted by a delivery driver. My account has clear instructions to please leave all deliveries by the door and the video shows plenty of driveway for the driver to do this. This is the absolute worst delivery I have ever had. It reflects very poorly on Amazon and their customer service.

I have an account at the TSB bank. on 27 October 2020 £ 48.48 was stolen from my account. the bank printout states that the money has been collected by AMZN Mktplace cd 6819. I contacted Amazon UK but they didn't help me

I ordered product on Dec 1 and promised delivery was Dec 9 to 15. Tracking implied order never shipped on Dec 18. Amazon VERY stubbornly insisted I must wait until 3 days after maximum delivery date in order to file complaint and start processing refund. TOO LATE TO USE ITEM !

Amazon order tracking is completely unprofessional and BROKEN. PLUS Amazon will not help[ customer place a substitute order until too late to use.

NEVER NEVER NEVER trust amazon to deliver critical items on time, or even at all.

I purchased this item in May 2018. The kit is plumbed into the wall and a pipe extends from inside the tile and extends to the shower head. This kit is guaranteed for 10 years. The shower head leaks profusely. I bought two of these shower head kits and the first one leaked. Amazon replaced just the head, which is what I am asking for now.
Amazon no longer deals with this company and cannot find a valid phone number for the company. There is no way to contact the manufacturer.
I called Amazon yesterday and they gave me a phone number to call. That number was not valid. I called this am, and the representative told me she could not find a phone number for the seller or manufacturer, but if I wanted to send the item back, there would be a $37.00 restocking fee to get reimbursed. Amazon, who makes billions of dollars has to charge a restocking fee? And the rest of the kit is cemented into the wall. I cannot return it. This is unacceptable. The should replace the head, which would be cheaper for them, as the item was about $180.00.
Ridiculous.