Amazon
reviews and complaints

On April 11th I ordered Magic Cover Self Adhesive Decorative Covering for $10.92 plus $5.99 P&h and $1.42 tax. I made a mistake. And I made sure to cancel the order. I even have the confirmation of the cancelation #[protected]. I was told that I'd be getting a refund minus the Postage and handling and tax, but what I got was only credit towards my next order. I feel this is deceptive. If all amazon is going to do is give credit then that is what should be made clear, not a refund, but credit only. I feel that I was ripped off. Not even the manufacturer Kittrich Corporation responded. As far as I'm concerned I was ripped off.

I spoke three differents reps regarding a product return & postage for that request. This started 10:52 am at 16:31 it was still going on. Amazon must be a trillion dollar company, what I went through should never of happened. In the end what was resolved was only through my own tenacity. The extent of other compliants was quite shocking. I would never recommend Amazon, if I can deal with a company direct I will. I'll do my level best never to need customer service again. On a scale of 1-10 you struggle to make a 2.

Me están cobrando un cargo por US$5.99 no recuerdo haber hecho esta compra ni alquiler.
La transacción no esta en mi cuenta de Amazon. Favor revertir a mi favor. lo mas pronto posible.

14-ABR-2020
Amazon Video*9L1VS31M3 Amzn.com/bill WA
Tiendas y almacenes
-$5.99
Fecha de proceso:
15-ABR-2020
Desde:
****
Referencia:
MT201060081000010000430

I cancelled my Amazon Prime account over a year ago. I see that there have been $12.99 payments coming out of my Southwest credit card account. I do not want this. I did not authorize this. I did not know this was happening. I have not used services to the best of my knowledge. My husband has been very ill for a few years. Last month he did pass away. Now I am looking at accounts instead of him overseeing them. I am shocked to see this charge going out every month. Please stop it again.

I have been waiting for that radio since February 7 and still haven't got it yet! I do understand things are slower due to the Corona virus but this item was ordered well before that time. If I knew I was going to have to wait this long I would have ordered from another company. I DO NOT want a refund, a smaller radio or anything like that! I want the 9 INCH RADIO I ordered months ago! I expect a response ASAP! Thank you for your prompt response.

Sincerely

Jason Wehmas
[protected]@gmail.com
[protected]

I ordered some computer memory chips in march (order# [protected]) and when they arrived I realized I ordered the wrong type. I sent them back and purchased the correct memory chips and they are now working well in my laptop.

When I hadn't seen a return credit on the debit card that I used to make the purchase, I contacted amazon. They told me that it had had been credited instead to my gift card. That card had not been used in months and it had a zero balance before this. When I asked them to put the money back on my debit card, they said they couldn't because there were digital purchases that had already been made on the card. One of those purchases was order # d01-[protected]

Being a little ticked off, and wondering how those movie rentals got charged to the gift card, I attempted to rent a streaming movie and — it automatically charged the gift card! I immediately reversed the purchase. Now, after being on the phone with amazon again, I find out that once you have have a balance on a gift card, you must use it when renting digital streaming movies. There is no opt-out!

This seems to be a nice way that amazon can make even more money since we are all trapped in our homes during the covid 19 pandemic: default all credits from returned merchandise to be credited to gift cards and then force people to use it when renting movies. Nice.

There is also no way to talk to any higher authority, because amazon does not allow customer service supervisors to speak to customers! All they gave me was a p.O. Box in seattle to write a snail mail letter to! This is from a company that does everything electronically! No wonder they want complaints sent by snail mail — they evidently want to make it as difficult as possible to complain, right?

This is what I want: I want the money from my merchandise return put back on my debit card ending in 3061. You can charge that same card for the movie rentals that have been made. Then I want the gift card deleted from my account so this does not happen again.

I expect a reply.

TBA005807848401

Today 4/11/2020 at 154 Ford road Howell NJ 07731 your driver came in the wrong entrance at my yard by accident. I did raise my voice when she was going to drive on my lawn, no cursing. Then when she was about to drive on my landscaping I did raise my voice again so she would hear me and not run over my shrubs. Again no cursing or and vulgar remarks. Then she stuck her head out the window and told me to "Go [censored] myself"
So, I am not one to engage an argument with woman but I guess the raising of my voice pissed her off.
Do NOT ever send that driver to my yard again.
Could you imagine "Go [censored] yourself" from a Amazon driver
Happy Easter

I was suppose to get credit on my Statement around March 6, have not seen it yet. Ricky, the name was given to me. Refer # 8327 on my statement 0f $12.99, to discontinue the account a fee $12.99. since then I received another charge fee of $12.99. The purchase and Adjustment is H48A38XR3 account # 6084. now I received my new statement with another fee $12.99. I need a credit of $25.98. Please discontinue the account.

I wish I had never delt with Amazon.

My Amazon account was cancelled. Why do I have another charge of $12.99 on my April statement after I was credited that amount for March 12? I am not purchasing anything ever again online.
AmazonPrime*A26YH0Q03 Amzn.com/billWA

I would like to be credited for $12.99.
Thank You

I have a charges on my account, that I didn't authorize.
04/08/2020 Amazon.com*du0so1eh3 A Amzn.com/bill Wa $243.54 It is just authorizing right now so I would like to delete the transaction. Thank Your for your time.
Crystal Bruce
1706 6th Ave Ne
Beulah, North Dakota
58523
I will closed this account if this is not taken care of today!

I opened my Amazon.com merchant account in December 2019. My account was suspended immediately after it was opened. My authentication document was requested. I sent all the information about myself. Amazon.com paid $ 39.99 a month on my credit card.

I sent everything he wanted to Amazon.com. About 2 months later, a response was received that your account was activated. However, my account still looked suspended. I wrote to amazon about this subject again but again I did not get an answer. It is not possible to understand the Amazon.com sales team.

I am ready to send everything and do everything necessary to be on Amazon.com. But I think my information is evaluated by bots.
I trust the Amazon reseller team. I believe he will consider this situation.

Please help me.
Merchant Token
A2T1JNQGOC1ZCR

Best regards
Koray Kaygusuz

Dear Seller Performance Team

Thank you for reviewing my account.

I am responding to my recent suspension for failing to provide consistent information for seller verification.

After carefully reviewing my account and the information I provided, I have acknowledged my mistakes that led to failing the seller identity verification process, and I concluded my plan of action.

A. Mistakes that caused the issue:

1. I gave an Invoice that is inconsistent with my address.

2. I registered my LEGAL ENTITY in a format that does not match my passport name.

3. I registered my ADDRESS in a format that does not match my utility bill.

4. I did not add a CHARGE METHOD with a valid credit card

5. I did not provide a clear form of my PASSPORT.

B. Actions I have taken to resolve the issue:

1. Provided a new UTILITY BILL that is consistent with my address and passport name. (Please see attachment)

2. Corrected my LEGAL ENTITY to match my passport name and address.

3. Corrected my ADDRESS to match my newly attached utility bill.

4. Added a new CHARGE METHOD with a valid credit card.

5 - I added my credit card statement.

6. Provided a clear version of my PASSPORT.

C. How similar issues won't happen again:

1. The actions that I took under point #B will prevent the issues under point #A from ever happening again.

2. If any other information is to be provided in the future, I will make sure that it is consistent with what is on file.

Current files have been added to the mail. Please reactivate my account. Thank you in advance for responding to my email.

Sincerely,

MEHMET IREGUR

Telephone : +[protected]
Mail : [protected]@gmail.com
Store ID : A1L2F0J66TVF3K

$142.45 was charged by Amzn Mktp Us Yo7F149S3 to my account. I need an immediate refund. I have not purchased anything for this amount and need whatever this is cancelled and refunded asap. My billing info needs to be deleted as well as my contact information. Please respond asap. I see alot of complaint from about thus this charge from others and is very concerning.

My Amazon account has been cancelled abruptly for no reason. I was in the middle of watching a Prime (TV) series, when my internet suddenly went out. When I tried to access the series again, I was told there was a problem with verifying my account.

I went through the address verification process. The next day, I was sent an email telling me my account has been cancelled and pending orders are also cancelled, allegedly due to a gift card violation. I used one Amazon Gift Card issued to me by YouGov.org, a site allowing me to take government surveys and receive such bonuses.

I also made quite a few orders, where my debit card was charged (approximately $60) for two separate orders. I am now told these may not arrive. I tried to call the Amazon Customer Service, but was told they are not taking any calls at this time due to the latest virus. I subsequently sent an email to Amazon and have not heard back.

I need to know where my items are that I have paid for. I need to know if Amazon will charge me for Prime (my trial) at the end of the month if I cannot get on the site to cancel, if I choose to. I need to know if/when my items will arrive, and if not, if I will be reimbursed for such items.

The items I have ordered were ordered through Amazon because I cannot leave my home at this time and was told it was the best way to order these necessary items.

Please let me know when this complaint is received and lodged.

Jeffrey Johnson
(Account under J L Johnson - email - [protected]@protonmail.com)

I been working for amazon for almost 4 years today, I was said I was terminated due to not putting in request for leave on the A to Z as assumed it would assume during the month of the leave till the April 30, this was a on-going thing that was happening, I even contacted ERC, about trying to get appeal, and no one answers, Keep getting robots and options when I need to speak to a real person, I been trying and this should not be a terminated offense during or till after April 30 I even was told I needed a drivers note to even get to work during these times, which I never got, I need to talk to someone asap, contact me at [protected]

I have a $13.90 charge on my credit card but do not have a record of this purchase which I am assuming is a book.

As per my Vistar CU bank statement for March 2020
Prime *156
Prime *156BP
Amzn.com/bill WA US
**** **** **** 8169 $13.09
James Claytor
Please refund any and all past to present charges this is clearly Fraud.

I tried to call today, but the voicemail for Amazon states there are no employees answering the phone and there was no promise of this changing anytime soon. I hope this reaches someone who can help. On 3/31 was charged for a yearly subscription to Amazon Prime but did not see a notification email or alert that this was going to occur and it caused my checking account to be over drawn. The charge was $128.37 for the next 12 months for Amazon Prime, I presume.

This made me look closer at my charges and I found that I am also being charged like this once a year and then additionally in 2019, paid the yearly charge of $ $119.00, Plus $14.01 /month for 12 months, equalling $ 168.12. In 2018, paid $ 99.00 for the yearly charge then the monthly charge of $12.99/month equalling $155.88. I am being charged double for my account with you. I Began looking back over the years and found that this has been going on for the years of 2020 through March, 2019, 2018, And begun in 2017.

My contact information is: [protected]@mac.com

So, I want to be reimbursed for the double payments of $ 155.88 from 2018, Plus $ 168.12 from 2019, Plus $ 56.04 for the first 4 months of 2020. This totals a reimbursement of $ 380.04. Please Stop the monthly charges immediately and Keep the Once a Year Billing at the End of March. Please send 3 notices Reminding me of the Upcoming Billing. One, is not sufficient, as it may get lost in the mail.

There is a recurring charge from Amazon to my credit account for $ 14.06 beginning Feb. that I know nothing about.
I suppose this is Amazon Prime but I have never joined this. Would you please stop billing to my credit account about this?
My bank gave me a credit of $14.06 on file of dispute last month. But I am in same situation on this month.
I would be appreciated if you could handle this problem ASAP.
My E-mail address is [protected]@gmail.com. Thank you.

I received notification via email that my email was changed to another. I did not make this change so I called amazon 5 times with being on hold for a good 1-2 hours per call! I called two days in a roll to finally have some say they was going to help me. I verified all my information that it was me (the account holder) he said he updated my email on the account so I can change my password. When I logged on to the account when he told me it was not changed. He said it will take 24 hours for the account to update. Ugh! I waited 24 hours and guess what no change! How do you find these people to get a job because no one knows what they are doing or can help! I have been calling every day for two weeks and of course put on hold for hours at a time! What kind of sewrvice is this! For the past three days I have called and the 800 number says they are no longer taking pone calls. Omg such bull crap! The chat people online cant help because they want my email address even after I have told them in every conversation that someone hacked my account and changed my email - its like e talking to a wall. So until then I can't change anything on my account. Every time I try to change my profile it says enter in password that I don't know and enter in email address that is not mine! Amazon has the worst system and customer service ever!