Amazon
reviews and complaints

Ordered several of these for myself and others from their website bmfwallets.com, advertised as genuine leather", they are "imitation" leather. Saw that they were on your site, I would advise not to have them on Amazon, they false advertise. I placed the orders before I received mine, I tried contacting them after receiving them and so far have received no reply. I am quite disappointed with it, even though it wasn't ordered through the Amazon site, they do advertise on Amazon and they are not reputable. They should at least be honest about what material the wallets are made from.

Thank you,

William Marino

I have been trying to contact Amazon and the third party seller (Flexi Ventures) for many days and no response to my problem! I purchased a product for my hair called Kanechom Ultimate Aloe Vera Moisturizing and Conditioning Hair Treatment (Kanecom Cachos Disciplinados Babosa) on 12/11/2019 from a third party seller named FLEXI VENTURES and it differs from the actual one from the official website (https://kanechom.com/produto/mascara-condicionante-cacho-disciplinados-1000g).

Upon using the product, I started to feel a burning sensation on my scalp and stopped using the product immediately but unfortunately after a few days the burning became more severe and painful.

I contacted the manufacturer (Brazil) through the official website (www.kanechom.com). They told me they don't recognize this product packaging purchased from this third party seller in Amazon. I found this situation very strange and noticed the manufacturer information on the product packaging is from the United States.

I called the number provided on the product packaging and someone answered by speaking an Arabic language. I called the trademark office and they said that this third party seller named is the owner of the Kanechom brand which makes my situation more confusing.

Also, I found that 3 of the ingredients stated in this product packaging are prohibited by the FDA!

(Bithionol, Chloroform, Hexachlorophene).

The Amazon brand is on the label of this product too and won't take responsibility for this. I am going through too much stress and anxiety because no one seems to care!

Sincerely,

Leila Garcia

Why do your driver think it ok to drive the wrong way on a one way street. They do it all the time. And drive by sighs that day wrong way do not enter. They are not saving much time by the time they turn around and go the the wrong way they could have been up the street. Gonder st in Springfield oh is one way and clearly marked. You can't see someone coming the wrong way when you turn on gonder from Sherman. One of you trucks hits my family going the wrong way we will be in court. The driver that delivered 1160 gonder this morning did it. Along with his stero so loud I could here it in the house. Very unprofessional. 😡

There are two occasions where I have had amounts of over $100 being taking from my account for things I HAVE NOT ORDERED and I've noticed smaller charges that I couldn't account for in the past, but now I'm noticing it because I have NOT ordered anything recently since I was last paid. Where the hell is my money going? Do I need to file a lawsuit? This is not the first time I've had this issue. I've been a long time customer and have recommended it to so many people— even my own family. But you're NOT going to be taking money from me. I've heard about a lot of people finding "ghost charges" on their accounts from you— charges YOU didn't tell them about, but they can see them being made on their bank statement. I will take this to court if I need to. I'm not the richest in the world and after being a loyal customer, I'm not tolerating your company taking my money. So, contact me at [protected]@gmail.com or at [protected] and let me know how you plan to fix this or I'll have a court figure it out for us.

well I ordered these babies they were a bad disappointment they were nothing like the pictures and the hair was like rat hair. my granddaughters cant even sleep with them.they are sooo aguly I got on and looked at these baby pictures of these and false advertisement and they were nothing like the picture one was named alaya ocs doll and the other otard doll I have the order numbers this was upsetting to my granddaughters I didn't even give one a doll it was so freaky the maker should be sued. they are on my amazon prime aaa card you try and explain these babies to them I sure cant I got around 150.oo in them I could complain to my credit card and refuse payment I don't know how to solve this problem I have never had this come up but I am upset over it. I was a real merry Christmas for sure Debbie steele let me know what I can do plus the hair is falling out. 3525 auburn rd Huntington wv.25704

I purchased a CD Radio on the Amazon sight as a gift. I did not know there would be a monthly charge for this purchase. I am not going to constantly pay the $14.11 each month. Please remove me from this service. Come on guys by the time the year is up I'd have paid twice for this inexpensive purchase. I would like you to remove the $14.11 for each of the two months I have been billed. One, November's bill was paid in full and the December 2019 bill will b missing the $14.11 to Amazon. I am not in favor of fooling the public.

order # [protected]
I requested a return. The seller wants me to pay for the retur shipping. I sent an email to seller telling them that it was because of the functioning of the product that I was returning it, not because I decided I don't want it.
There was no mention in the ad of how rough the machine is on your feet and the pain that it can cause. So I told them that they should pay the return shipping.
They offer to return half off the cost and I can keep the item.
I don't think I want to spend $35.00 on something that will not get used.
I believe they need to either pay for return shipping or give me a 100% refund and then I can toss it.

Never received my order! Your system was supposed to call me, but never happened. The merchandise I ordered was is essential for my well-being, the only way to do work out.
My order is dated December 6, 2019, and it was supposed to arrive at my mailbox around the 18th. Later received message that it was going to be the 21st. I waited and waited but nothing happened. I ordered my stuff again, because I in need for this equipment, so please cancel the order mentioned here 9261290109526615715148 and give me a credit to my credit card used. I'm a cancer patient and the only exercise I can do is swimming and aquaerobics.

Driver pulled up in street, put package out driver window and hollered sir I have a package, so I have to stop what I'm doing to retrieve my package, how lazy can people be, shame what the world has come to, if that was my driver he would be fired, it's maybe a 50 foot walk, I will do my best to have no one in my family ever order from them again, pure b.s.

am completely dissatisfied with the handling of this order. I ordered multiple items for my daughter for christmas. The items were undeliverable and returned to sender. I did not receive the items nor the money. Now it is a week it shows delivered but back to the seller and my money or issue wont be resolved until Monday possibly. I was contacted and told the items were received the 22 then the 25 now im told i have it. I tracked the package to kentucky. I live in New York. I will be filing a formal complaint with the Attorney general office. I am a single parent on a fixed income and was left with no choice but to not have christmas. This is so unfair and no child should have to endure this type of treatment. I would like this resolved as soon as possible and i will never use your services again.

Re: Delivery on Friday, Dec 27, 2019 around 9:50 AM
Once again, your delivery driver set my package up as a display for anyone to see by standing my package up on the end of my porch. And he didn't knock on my door or ring my doorbell, so it could have sat out there until I happened to see it. It is no wonder that packages are stolen off of porches. Then, if it were stolen, I would be expected to prove it? Not fair.

I was given gift cards for Christmas to purchase a tablet. Instead of taking the cost from the cards when I ordered, my credit card was charged. When I called, the rep told me they couldn't reverse the charge BUT they would send me a new one using the gift cards and to return the other. The new one WASN'T processed. Called again. Nothing they can do. Reorder and return the original. I'm furious! I'll find something to use the gift card balance on, but I will not buy their Fire tablet and it will be my last purchase. I'll keep Amazon Prime because I have videos I've purchased from there but I will NOT use Amazon for anything else again.

Dear Amazon,

I sent you the below information and instead of acting on it you sent me the following reply:

Amazon
Thu 12/26/2019 10:11 AM
Hello,

We could not find a Seller Central account associated with this email address. For security reasons, we do not release account information to an email address other than the one registered to the account. Please write to us from the email address registered to your Seller Central account so that we may better assist you.

If you no longer use the email address registered to your account, please update your contact information in Seller Central so that we have the correct email address on file.

I am not a seller nor will I become one. Your buyer compliant resource hooks me up with a useless "BOT". I have informed you of a legitimate violation of Amazons rules. If you can not accept this complaint through this channel, then provide me with an email address to contact the correct department. I am not interested in any information about the seller, only that you look into the matter and act accordingly which would mean enforcing your own rules. I can provide pictures of the boxes and shipping labels I mentioned.

Regards,
Dave

From: red foreman
Sent: Thursday, December 26, 2019 10:09 AM
To: seller-performance@amazon.com
Subject: Seller violating policies.

Purchasing products from another online retailer and having that retailer ship directly to customers; or
Shipping orders with packing slips, invoices, external packaging, or other information indicating a seller name or contact information other than your own.

Dear Amazon,

Please reference order # [protected]. The seller Laxyyz Warehouse is violating the above rules for seller policies concerning drop shipping. I received my order in two boxes clearly marked Walmart with shipping labels displaying the return addresses of Walmart. There are other complaints of this practice by reviewers. These people are running a virtual store, taking orders and money for products held by other merchants and drop shipping them directly from the suppliers warehouse. In addition, though it doesn't seem to matter to Amazon, I find this practice deceitful. It gives Amazon a black eye. The seller is just rubbing Amazon's and the buyer's nose in it by violating the above policies.

Regards,

David J Cole
8315 Oxford Drive
Parma, Ohio 44129
[protected]
[protected]@hotmail.com

I was conned by Amazon. Taken as a complete fool. The website guaranteed that I would receive 1-day shipping for free on checkout if I became a Prime member, but upon checkout, that was not an option. COMPLETELY FAKE. BREACH OF CONTRACT. ANOTHER DAMN LIE. The date of delivery was different after the order than prior to the order.
If Amazon does not want this to be entered on all all search engines and consumer complaint blog sites, as well as submitted to FTC, USPS, BBB, you must find a way to change ORDER # [protected] to be delivered before New Years Day (Jan 1, 2020).

Hello my name is Tina Bowie i live in Indianapolis Indiana. On December 12, 2019 I ordered and paid for an Amazon fire tablet. The tablet was ordered to arrive at 2718 Barrington ave Indianpolis In on December 17, 2019. Not only did the Fire tablet did not come, When i spoke to other workers at the call center they gave me the run around on why i havent got my package. Calling back on December 19th, 2019 they told me my tablet was sent to a diffrent address. I have proof on where i ordered my tablet to and the address was two totally diffrent addresses. The workers was very rude and mean about the situtaion. I ordred a new tablet and it will be here on December 23, 2019 but that will not be accepted because i only ordered the tablet for a girl who doesnt have much family. I have to send the tablet to Dallas, Texas. So she wont be able to get the tablet in time for Christmas because its coming here so late. All because a mistake AMAZON C.S.R made! When i placed my order my correct address was right. Im still confused on how they sent my package to another address.

I buy online for the convenience of ups shipping. For the second time, I have received e-mails from ups stating I was not home for a signature. Two adults were home all day, in both instances. In fact, the last time I was out front moving wood for most of the day. When attempting to contact ups, a robot informs me the package has been handed off to snail mail, and that a note was left by ups instructing me what to do. No note, no ups truck, no delivery. Convenience?

I have been deducted about 10.00 from my gift card - please restitute this.
The events went like this:
1. I order 3 books - but the order form - did nekton allow me to redirect 2 as gifts to other addresses than my own.
2. So I canceled them.
3. I then ordered 1 of those 3 books for just myself.
The credit worked - but was 10.00 short of the total on the credit so I shovel have 10.00 left (about).
4. I then tried to order another book as a gift - but the card did not give me a 10.00 credit.
Please restitute this missing 10.00.
Haresh Kirpalani at:
[protected]@email.chop.edu

Today, I found my prime package tossed on the ground, behind my mailbox. It was in plain sight next to the sidewalk, and I'm amazed someone didn't steal it. It was NOT placed in the mailbox, and the delivery person was obviously too lazy to walk it to my porch and place it securely out of sight. This is UNACCEPTABLE and the delivery person/service should be reprimanded. I was fortunate to find it before a passer-by took it.

Package number is TBA462004317000. DDA2 CYCLE 1

Code beneath the bar code on the package reads:
Uv66fTM4H/1/w//second-nominated-day/1 of 1/0/815/XOV7

Below that is printed:
CLE3 KILN KILN DDA2 KAFW DDA2

The YELLOW shipping sticker reads, zone A-5.1B, cycle 2, 1BA4672004317000 driver aid 3584

The package contained a gift to me: Music CD by artist Vince Gill, "SOUVENIRS". Order ID is [protected], ordered December 14, 2019.

I ask that the delivery company receive this harsh complaint -- I am livid. I also went online for a "chat" with Amazon agent ANGSUMAN. He was absolutely no help, and I am even angrier with Prime Service.

Please verify that you have followed through with a severe complaint on my behalf. Margie King [protected]@att.net.

An amazon delivery driver in a brown sedan almost hit my son, dog, and I while driving very fast through an apartment complex in Apex NC on 12/18/2019 at approx 335P ET today. The driver was driving fast and went around speed bumps in the complex and as he swerved around the speed bump, he missed us by about 3-4 feet as we had to take a quick step back. I yelled at him but he actually sped up and drove out of the parking lot. The delivery area he was in was on Creek Glen Way, Apex, NC 27502. It was a male with black hair in a brown older sedan. Robert Mullen [protected]

I order this item on Nov 29 2019, is was on special and for a good price. Need to update my old 2 gen. fire stick so I could download new apps. I traded in my old fire stick and received a $5.00 credit plus a .99 gift certificate toward the purchase of the 4k fire stick. That the good part!
Now I've had three delays in receiving the 4k fire stick. I've sent in the old fire stick, so I can not view amazon prime tv.
I've been informed from amazon customer service that I might get it by Dec. 24, 2019. I've spend over 2 hours with amazon customer service and been told that they are out of stock on the 4k fire stick and been given a $10.00 coupon for my troubles. I asked for a upgrade on the fire stick or credit for a month of the amazon prime membership seeing that I'm unable to access my prime tv. While they have repeatedly said they we're sorry they did nothing. $10.00 to use on my next amazon purchase does not solve the problem of not have the 4k fire stick!
They also pointed out that I received a great price on the 4k fire stick numerous times.
My option were to cancel my order(I would lose the special price) or take the $10.00 and wait for the 4k fire stick to show up. In other word take it or leave it.
Not happy with the very poor level of customer service .
I'ld be willing to bet that there are a lot of angry customer waiting on their 4k fire sticks.