Amazon
reviews and complaints

Masks was delivered to the wrong address, This has happened several times on orders. My address is 1932 Savannah Place SE washington, dc. But many times the items has sent to 1934 Savannah Place SE washington, dc instead

I have contacted the Amazon phone number [protected] and all I get is the same robot response. The snow blower I Ordered was delivered today and had missing and wrong parts. I attempted to make contact with a live person in attempt to get my problem resolved. All I get was the same robot repeating the same response. I want to send the product back and get a full refund.
I am ready to stop doing business with Amazon.

I have had bad customer service lately with Amazon. It never used to be that way. Now there is nothing but rude people. I received an email asking me to approve or cancel an order that was late with no expected time to arrive. I tried to cancel the order, per the instructions, and it would not cancel. I contacted customer service and their response is below and they they disconnected me. This is not the first time but this is getting close to being the last time. Amazon used to have the best service now it's rude and unhelpful.

Trying to cancel this order since it's delayed and it's telling me to approve or cancel but it will not allow me to cancel. Order# [protected]
Anti-Wrinkle Night Cream with 2.5% Retinol and Hyaluronic Acid - Anti Aging Retinol Moisturizer Cream for Men & Women to Reduce Wrinkles & Dark Spots
9:49 AM
Yadnesh | Customer Service
You cannot cancel the order because the item has already shipped, There is only one option you can return the item when its get delivered.
Y9:50 AM
Why is it asking me to approve then?
9:51 AM
Yadnesh | Customer Service
The item will not get cancel.
Y9:51 AM
Again, why is it asking me to approve it?
9:51 AM
Yadnesh | Customer Service
Please let the order come, when it gets delivered please return the item.
Apart from this order, is there anything else I can assist you with?
Y9:53 AM
I still want to know why I have an email and a red flag on my account to approve the item. Are you not willing to look into it?
9:53 AM
Yadnesh has left. Thanks for contacting Amazon!

On 2021-12-26 I bought a 2020 Apple MacBook Air Laptop: Apple M1 Chip, 13" Retina Display, 8GB RAM, 256GB SSD Storage, Backlit Keyboard, FaceTime HD Camera, Touch ID; Space Grey from Amazon EU S.a.r.L. On 2022-01-02 I asked for a return. I got the following email in 2022-01-03 from [protected]@amazon.co.uk:

We've accepted your return request. Once we've received the item below, we'll issue your refund.

The refund will appear on your Visa within 5-7 working days after we've received the item.

Send by:
Tue, 1 Feb Return method:
LABELLESS _ ROYALMAIL _ Normal Dropoff _ Amazon UK
2020 Apple MacBook Air Laptop...
Estimated refund: £889.00*

The instructions in the website were:

All the items must be sent by 1 Feb, 2022.
Additional Instructions for mailing your parcel
Your QR code will be emailed to you which can be used at participating Post Office locations and Royal Mail Customer Service Points. To check your nearest applicable location, click here, enter your postcode and click on the Delivery/Post Offices tab. Select 'Print returns label' under 'Services' to get a list of applicable Post Offices and Delivery Service Points.
Ensure that there are no other tracking labels attached to your package. If you are shipping any non-hazardous items, completely remove or cover any hazardous materials markings.
Packaging should be sealed before dropping off at the Royal Mail Delivery Office, otherwise packaging charges may apply. You can find Royal Mail Delivery Office near you here
Securely pack and return your items to Amazon.
To ensure safe transportation, the battery must be returned inside the product.

Item Descriptions
Quantity
2020 Apple MacBook Air Laptop: Apple M1 Chip, 13" Retina Display, 8GB RAM, 256GB SSD Storage, Backlit Keyboard, FaceTime HD Camera, Touch ID; Space Grey
1

I took the laptop in a package to Swiss Cottage Royal Mail on the same day of 2022-01-03. On 2022-01-14 I got the following email from [protected]@amazon.co.uk:

We've received the item below and have issued your refund. Thank you for sending the item back. Your return is now complete.

2020 Apple MacBook Air Laptop...
Refund total: £889.00*
Refund will appear on your Visa in 5-7 business days.

On 2022-01-15 the refund appeared in my bank. On 2022-01-16 I got the following email from [protected]@amazon.co.uk:

We are writing to let you know that we received Universal Tumble Dryer Condenser Kit. instead of the original item, 020 Apple MacBook Air Laptop: Apple M1 Chip, 13 Retina Display, 8GB RAM, 256GB SSD Storage, Backlit Keyboard, FaceTime HD Camera, Touch ID; Space Gr, in your return of order #[protected] 020

We are discarding the wrong item that you sent. We will be happy to accept the return of the correct item at your earliest convenience.

Our Account Specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, please reply to this email.

I replied in the same day with:

I sent the MacBook. I've never even seen a Dryer Condenser Kit. What are the next steps in this?

They sent me another email on 2022-01-17 with:

Thank you for writing to us. We contacted you so that we could better understand the activity on your account.

Your comments and suggestions will help us improve and offer better service to our customers.

At this time we cannot issue a refund for the items you returned to Amazon.

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

If you have any order or account-related concerns, please contact our Customer Service team via the link below. Customer service will not be able to answer any other question about the refund on your order .

I returned a smart watch that I ordered from amazon spain because it doesn't match the description.

They send me that they received the carton empty without the watch, and actually I sent it with SEUR, and they are not refunding me, and also not responding to my complain, how this is my problem? if the carrier took the product, why it's my problem?

they respond with this: "We understand that this response may not be what you expected, but unfortunately, I cannot help you with the concession or give you different options than what other servers have informed you in accordance with our current policies."

Have you taken a close look at Amazon's business practices? I'm absolutely not an attorney, so I may have missed the fine print disclosing these two issues:

If you go with Amazon Prime Annual Membership for $119.00 for the year v/s paying $12.99 per month, just know YOU WILL NOT BE REFUNDED or pro rated money back if you decide to cancel it, even after only a few weeks in... They keep you on the hook until your membership comes up for renewal. I saw NOTHING in the attached email indicating this practice.

If you use the Amazon Chase Credit Card for your purchases, and return items - your money is not going back to your card balance. Instead, it goes towards an Amazon "Gift Card" that can NOT be used to pay off the Chase balance, or anything else outside of Amazon. I'm appalled at this business practice. It's like some thrift store that can't afford to refund your money so they only give you in store credit.
I feel bamboozled and I'd like to keep others from making my mistakes.

In gratitude for all you do,

Rashke Catlin

[protected]

After a delivery to Robyn Jeffords, 101 South Heatherstone, Sun Prairie, Wi today, we noticed an adjoining property had damage to their mailbox. The damaged mailbox has debris from a bumper or light surrounding it. Can you please check with your delivery person to see if he/she backed into the mailbox as they existed the common driveway.

Ron Betz
Weybridge Village Condominium Association
[protected]

Delivery By Intelcom Courrier Canada Inc.
Tracking ID: INTLCMC337765034. This package was left on a doorstep. I contacted Intelcom to lodge a complaint that the address for delivery is classified as downtown and not residential. They promised me a call back but I have not heard from them. I spoke to then Dec 28/21. This is the second shipment that has been stolen from the address..both Amazon shipments. I want to know what you can do for me. This was a Christmas gift.

just got package and 2 of 5 bottles were broken, salad dressings

This link will give you access to the folder that has pictures as well.

https://www.dropbox.com/sh/c1x68een05yy9pq/AAA2HYthYRQXGY7j_ZnDky3ra?dl=0

The driver exited the community thru the entry side causing damages to the entry gate; above is thelink to review the photos and video taken.

Please contact me ASAP
[protected]@evergreen-lm.com
Debra Zimmerman [protected]

I have had an account with Amazon since 2000. Some how it has messed up in the last four months and says my account can't be found. They had me reset my account over and over again. I now have something like 30 accounts under the same email. Yet, they can't help me because they don't have enough information to delete my account all together and start fresh. Customer Service is a waste of time and I spent hours trying to resolve my issues with several customer service representatives. Here's the kicker. They decided to charge my card that I have had on record since day for Amazon Prime. However, when I call them and gave them my information. They couldn't find the charge to my card and they told me to have my bank dispute the charge. Amazon used to have great customer service. Not anymore. Amazon needs to be shut down all together and they need to figure out how to run their eCommerce business again.

I purchased one gas on demand hot water heater. They doubled the order. On my credit card. A few months later the bank discontinued the card. Later both water heaters were found to be defective. Amazon sent 2 return labels and i returned them .they said they returned the funds. Impossible as the card was discontinued. Sent the card and bank statements. No reply. No money
.

In December I ordered a pair of Shimano 105 shift levers. A couple of weeks later I received a package from them. It was a disc brake caliper. Through Amazon I sent them a picture of the product they sent me. They said sorry they would fix it. A couple of weeks later I received another package, it was another disc brake caliper exactly the same product they had sent me previously. If they are that incompetent they should not be selling anything.
Thank you,
Chester

I would be giving zero(star) rating to Amazon India but that option was not available so gave rating as one star.I am sharing my worst experience about Amazon India, despite tall claims several issues are there about Amazon, It would be difficult to share all in this platform, as an aggrieved customer (Remember I am prime member of Amazon that comes with a price) but as far as customer service is concerned Amazon does not differentiate Amazon prime vs non prime membership. Today I contacted customer care about daya gift item that I had ordered to be gifted to my better half on her birthday but not only the Item did not get delivered on time, as I had had received a missed call and message from delivery (it reads like call me) but as I called it seems that message expired (in fraction of minutes) so I was compelled to call customer care as you understand it is not easy job to contact customer care personal and personthe person on other end also did not find any fault with delivery even though i explained the urgency the customer care personal was indifferent to my request ( I requested delivery after 5 pm as I am out for my work between 9 Am to 5PM) but customer care person Mr Chetan behaved in most indifferent manner and did not honour my request so I promise from to day onward not to rely on Amazon for shipping any product if that is to be delivered in timeline.

I used to love telling friends and family why I preferred shopping at amazon.com and why the top reason for me was it's customer service. I always found myself dealing with a representative who was pleasant, diligent and knowledgeable. I can not recall in over 13 years of being a prime customer ever having issues getting something resolved or having to deal with nonsense from an associate.. until now!
Suddenly there are rude and unprofessional associates that hang up the phone on you if you don't go along with whatever nonsense they try to put you through.
When a package is not delivered but is marked as though it was, and you reach out to customer service to address the issue, you'd find yourself now having to deal with a so called "specialist" department that handles such scenarios and they put you through hoops and a series of back and forth paperwork garbaged called "incident reports".
When I first encountered such a thing I thought it was strange and cumbersome and a bit annoying to have to take out more of my time to fill out a form for something I am not responsible for. I went along with it just to have that issue resolved. It was annoying to be told that I would now have to wait 24 hours for the "specialist" to contact me via email. I then received an email the next day with instructions to fill out an "Incident Report". The shipment contained 8 different orders in one box with one tracking number. I went through the painstaking process of gathering all of the information for 8 different orders, switching between apps on my phone to fill out a form in an email and get that over with. I sent the email. I then received a reply later that morning telling me the report can not be accepted because the answers have to be entered (under) each question. I then proceeded to do the process again now placing the answers after each question and not numbered per question as previously done. I send the email just to get another reply later that morning telling me the report can not be accepted because I have to submit one report per order. That makes it 8 reports for this case. At that moment I completely lost it and called them. I let them know I would not be filling out any more reports ever again and asked them to process my refund or deliver my purchase. I found some seriously rude associates in the process who would tell me that it can't be done without the reports (8 in this case) and would insist in not transferring my call to a supervisor. When I finally was able to speak to a supervisor in that department he insisted in having me fill out the reports and I let him have it! I told him that he should fill them out or have someone else in that department do it. They are not paying me for my time and effort to fill out those forms. I paid for products and expect them to be delivered to me. Not left in a "safe spot" nor marked delivered when in fact it has not. Deliver my purchase to me or refund my account immidiately!
In the end the refund was processed and I told him that I would never be filling out such reports.

Fast forward to a couple of weeks later and sure enough there's a package not delivered that was marked as delivered. I contacted customer service as soon as I noticed. I explained how the tracking details show the item being out for delivery in another island and extremely far from where I live. I was told a refund was issued. I went and placed another order for the item and hopefully it gets delivered this time. I then noticed the next day an email for the "incident report" for that item. I replied I won't fill that out. I contacted customer service again and that was the beginning of the longest and most disturbing situation I have ever experienced with any customer service department, let alone with Amazon. It completely changed the way I feel about the company. This process lasted over a day, multiple calls, lots of time on hold, and three associates from the "specialist" department hanging up on me over me refusing to fill out the incident report garbage.

I don't understand what it is that they think they are doing with this new way of dealing with customers but I seriously believe that whoever is coming up with this nonsense is doing heavy drugs! Crack must definitely be in the mix! What the hell do they think is going to happen if customers are somehow made responsible for the shortcomings of amazon's system, the carriers they use, and/or the circumstances that have nothing to do with the customer. There is an overwhelming amount of well documented cases of delivery personnel stealing packages and engaging in other disturbing practices. There is also a serious problem of theft when packages are left and then taken by package thieves. Why should I as a customer have to deal with having to put hours of my time and so much patience into trying to resolve an issue with my order over a package that was not delivered to me after I paid for it. My only care is my package being delivered (to me) and if not delivered than having the situation rectified promptly. If the carrier did not deliver the package, the customer is not to be made responsible for it. I paid for a product and it should be delivered. That's the deal!

As of now I'm telling anyone around me why buying on amazon is not what it used to be and the trouble that I have been put through. I am going to be minimizing my purchases as much as possible as soon as possible because I do not want to ever have to deal with their current customer service. I am looking for alternatives to my subscriptions and subscribe and save deliveries as well. It is not like I spend much at amazon and I'm just one customer, but I spend on average between one and two thousand dollars a month that I'm now looking to spend elsewhere and hopefully locally as to not have to deal with delivery problems.

Ordered on December 28th, Amazon shows that they left their facility on December 31st. They claim we won't receive the item until January 31st, 2022-more than a month later. Rude, clueless Filipina call center reps don't understand basic math, put you on hold for 30 minutes, or hang up on you. So spoke to Summer and Cindy, both equally worthless and misinformed. It doesn't take a month for a box to get from Concord, NC, USA, to St. Louis, MO, USA.

I ordered a Shop Hydraulic press through Amazon from a company called Tool Shack. I received only half the order, so I contacted Tool Shack from the phone number listed on Amazons Vendor contact page. Tool Shack assured me they would send the remainder of the order or a return label to send the partial order back. Tool Shack failed to do either, so I contacted Amazon to have them force their vender to do what they said they would. The message went to A to Z refund section of Amazon where they have denied the refund or force Tool Shack to send a return label so I can get a refund from Tool Shack. A to Z told me to return the item at my own expense ($600.00) shipping to Tool Shack to get the $222.27 refund. Amazon would not tell me if I would get the shipping refund back from either Amazon or Tool Shack. I have spent a lot of money with Amazon and they appear to nor care about their customers losing money as long as they make money through corrupt venders. I have since canceled my prime membership with Amazon and will make my online purchases from Ebay.

DATE OF INCIDENT: Package Sent to a wrong place on Dec 29 2021 (PHOTO to PROVE the place is NOT mine), then my account got closed on Jan 2nd 2022.

The drivers keep abandoning packages at a wrong place, which I can prove it was NOT delivered to me,
because the drivers uploaded a PHOTO they supposedly "delivered" which shows a completely a different place!

Naturally, I had to ask for refund for the items I never received, but they said I "violated" their rules, and closed my account!

I emailed ACCOUNT SPECIALIST who told me the account is now closed,
I have attached the photo and explained,
but they just keep sending me TEMPLATE COPY & PASTE emails which just repeat account is closed.

Even I sent them the PHOTOS OF EVIDENCE (with packages left at the wrong places) which the DRIVERS uploaded themselves on Amazon Site!

My floor is 6th floor, but as you can see in the photo, it says "Leasing #100", and that is NOT EVEN MY PLACE.

And my place's hallway is carpeted, that floor in the photo is TILE!

I looked for everywhere in my property, there was no package from Amazon for anyone.

Before my account got closed, this has been a recurring issue.
I have been calling LOGISTICS DEPT, and even MULTIPLE LOGISTICS SUPERVISORS CONFIRMED that some drivers went to DIFFERENT BUILDINGS numerous times.

How is THAT my fault that drivers left packages to wrong places?

(And the reps are seeing the same PHOTOS of EVIDENCE too, but ignoring that fact!)

Also, I have been BUYING, PAYING WAYYYY MORE than I have received the refund.

Please REFUND or RESHIP Order which I paid for, and never received.
And restore my account immediately.

Followed to the letter Amazon's book return via UPS Store. They even received automatically the book was received by UPS and thus gave me a refund as Amazon credit. Now three weeks later they charge me for the book since they state they never received it. Not my problem when I had it over to UPS with their return code. Anyone along the way or at Amazon could have stolen the book or not scan it in but I am assumed to be lying. Have spent tens of thousands at Amazon over the years but no more. Even sold on Amazon and was treated even worse as a seller. The only winner is Amazon not their customers. I am fine with them. Everything I have in order will be returned and I will stop buying Amazon including Prime. Apple is light years ahead in customer service and quality merchandise.

I have had several packages that are never delivered. Each time I have to get a refund and reorder the item. What happens to all that material, now valued at over $1, 000? Is it stolen? Is it returned to supplier? So the latest order was a two day order that is now over a week late and the Amazon system just says "sorry". It is order number [protected] tracking number TBA [protected]