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Amazon complaints 2045

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E
5:31 pm EST

Amazon Driving in my yard

My number is 405.224.7921

C & R print shop

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1:52 pm EST

Amazon unauthorized charge

On January 14,2022 my Region's bankcard was charged $175.00 from AMAZON Mktp US*OH6U70R33.

I received a package from Amazon Addressed to Abramg Ardells using my home address.

I did not order it. I gave CSR all information but they could not receive email pictures and other documents from me. They told me there’s not direct email to fraud department nor could they transfer me.

This has been going on since January 2022.

What type of Fraud Department is unable to get calls transfer to them or receive documents. Also no direct email?

Desired outcome: I want the refund to my bank account.

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1:41 pm EST

Amazon delivery person complaint

i am the Security Officer/Fire Life Safety Director (FLSD) at 70W 36th street in Manhattan NY Today one of your delivery males was unvaccinated and was not allowed entrance to building due to NY State law. he then waited for someone to come out freight entrance and threw packages inside and left. The packages blocked freight exit ( A Fire Code Violation ) I n the future please only send vaccinated employees to this address. Thank You.

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10:46 am EST

Amazon Amazon Prime *3U6XK18P3 - AMZN.COM/billWA

Approximately two-(2) years ago purchase a amazon fire stick & tried to sign up for the above mentioned movie site. I was admitted but only after I signed up I was told that they don't broadcast to Trinidad & Tobago/the product isn't available for my region (Caribbean/West Indies). I have been tardy I discovering it but after review of my credit card statements, the site has been making monthly withdrawals of $13.09USD. I have never received this product, would like the withdrawals to cease & would like to get a refund of the monies falsely taken. How can I go about this without me having to cancel my credit card & make public report regarding your actions in this matter?

Desired outcome: Please stop the monthly withdrawals immediately & make a full refund on the monies taken to date (since I have never received this product).

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8:02 pm EST
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Amazon Driver

A driver dropped off a package from the front door and I noticed that he tried to open my car door; I am unsure if he almost fell and was trying to gain ground, but noticed that he looked into my car window and tried to open the driver's window; I was observing the activity from the front living room; The package is not even for me but I temporarily reside at the residence.

Desired outcome: I do not have any information concerning the individual at all; All that I know that he was a male driver that dropped off a package and was alarmed that he was looking in my vehicle.

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12:50 pm EST
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Amazon FUNMILY Eliptical Machine -- Substandard -- Cannot Use

FUNMILY Elliptical Machine, APP Elliptical Trainer Cross Trainer with 10 Levels of Magnetic Resistance, Enhanced LCD Monitor, Heart Rate Sensor, APP & 390 lbs Weight Capacity for Home Gym

I purchased this on 11/16/21 as an early Christmas Gift for my son who is 6'1, weighs 220 lbs and wears a size 13 shoe. It is advertised as being able to accommodate individuals up to 390 lbs. When assembled, it is flimsy and my son's foot was much larger than the foot pad. Additionally, it had an awkward motion that you could not get a rhythm with. I worked with Amazon for months to try and resolve this. Finally, they agreed that I could return the item, pay shipping costs up-front and they would refund me. When I went to UPS to mail the item -- the cost of shipping the unit to CHINA was $1500! I am not comfortable fronting $1500 to return this item. I asked for a local warehouse to ship the item to and was met with no response. Along the way I was told that I was covered by the A to Z guarantee and then later rec'd an email informing me that I was not covered by the A to Z guarantee.

Desired outcome: 1) Refund my money 2) Send a pre-paid shipping label 3) Obtain address for local warehouse.

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9:20 am EST
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Amazon Trespassing

I have called Amazon now 6 times & still no I luck. But some if your drivers are rude & they cannot drive the vans.The road I live on is overrated by your young drives that pay NO mind to the fact they are entering private property of which it is posted private property. They fly in here & they are all over the place. I’m going to have to result in putting a lock on the gate to prevent them from using my private driver. I’ve never been in a situation where I’ve had to deal with jAnd I’ve been told it would be fixed but it’s still not fixed.

Desired outcome: To do as you have stated Hulu would & follow through & STO coming in on my private property

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3:49 am EST
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Amazon PURCHASE AMZN Mktp US Amzn.com/bill WA

PURCHASE AMZN Mktp US Amzn.com/bill WA

in the amount of 163.00 + change for exactly what I don't know.

Desired outcome: PURCHASE AMZN Mktp US Amzn.com/bill WA...PAY BACK MY MONEY TAKEN FROM MY DEBIT CARD ACCOUNT!

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6:09 pm EST

Amazon Delivery driver.

Your delivery driver drove over my mulch bed and smashed my metal edging when delivering order # [protected]. I would like to register a complaint as it will cost me $100 to get it fixed.

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10:07 am EST
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Amazon Customer service regarding ancheer treadmill order #114-0009585-7420204

I received the treadmill on 1/22/22. It doesn't work. It has exposed wires which are not connected. I have contacted Amazon and the Seller. Amazon's representatives are difficult to understand as English is not their first language. The Seller is in China and takes 24 hours to respond to an email. I have been told by Amazon each time I've called them (4x now) to wait 24-48 hours for a response. I have not received one. The Seller has offered a small refund and to send me new wires. I am a 70 year old single woman who cannot rewire (nor would I attempt to) the treadmill. I am unable to repackage it and need it to be picked up and returned for a full refund. Although the Customer Service reps are polite on the phone, they are ineffective and have not resolved this return situation. They are difficult to understand and each time I've spoken to them, I cannot understand what they saying.

Desired outcome: I would like to be contacted by someone at Amazon, who speaks English fluently and clearly to get this problem resolved as soon as possible.

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9:01 am EST
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Amazon Impossible to request a refund for an itemn no longer available but paid for

Made a purchase... price was deducted from Bank Account as routinely done; Seller advised within 24h ours of purchase confirm that item was not available and would not be. Amazon website offers no support inquiry access to request a refund. Rejects a request for refund as item will not be delivers per seller. Error posting in reply sates that refunds can only be made after due date for arrival is missed. Amazon provides for access capability to secure a refund when a seller states immediately after order purchase is made, confirmed, and debited to paying account. They provide no access capability to ask for support in such matters. By design Amazon obfuscates legitimate buyers placing purchases in good faith. I'm out $94 dollars... and no support access provided to recover a timely refund other than sending seller an email. Amazon accepts no responsibility for sellers posting ads for products that do not exist.

Desired outcome: An immedaite refund of price paid for unavailable item

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8:15 pm EST
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Amazon Service

Hi. I opened a new account with Amazon and Amazon closed it after only a few days, saying it's associated with a closed account that was closed by my daughter. Apparently I'm not allowed to have my own account under Amazon's terms and conditions since my daughter closed hers, for poor customer service. My daughter doesn't share my email, doesn't live with me and we're not depended on each other so I'm not sure what one has to do with the other!

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5:48 pm EST
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Amazon Hit-and-run Amazon delivery driver

On 25 Jan 2022 an Amazon delivery driver attempted to turn around on our narrow dead end street in Lansing, Michigan where there was no driveway. Instead the driver backed up the vehicle over the curb, the right-of-way, the sidewalk and then crashed into our steel decorative fencing in our front yard. They did not stop and drove off, most likely with some pieces of our fence attached to the bumper. They were delivering to a neighbor next door, and while her ADT security camera couldn't catch the actual accident, she is letting the police have access to the ADT feeds for the time before and after it happened. It sounds as if Amazon either fights or ignores these claims unless there is video vidence. This time I'm hoping they are caught because the security feed will show that during the time period the ONLY VEHICLE with dual rear wheels to go on our street was the Amazon delivery vehicle. Have reported it to Amazon and the local police are pursuing a criminal complaint for the driver. The fence sections have not been made for a decade and when I needed one replacement section about six years ago it took me six months to find someone who had one for sale. Just the one section cost $100 and now we need at least twelve sections. Have been really not feeling the Amazon shopping bug for a year now and this will insure I take my business elsewhere.

Desired outcome: Money to replace with fence as similar to the one that was destroyed as possible. Driver needs to be fired.

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3:14 pm EST

Amazon Unauthorized Amazon Music Unlimited order

I have been a happy Amazon customer for over a decade.

I received an email today from Amazon saying I was getting a "free" month of Amazon Music Unlimited. I then got an alert on my phone that a transaction from Amazon had gone through on my credit card for $14.99 . I went to my account, looked up digital orders, and there it was: the UNAUTHORIZED charge for one month for Amazon Music Unlimited.

Going through their customer service automated phone call, I cancelled the order and got a refund.

Now that I don't trust them as much, I then removed ALL my saved payment methods from my account. I'll fill out the payment info when I order.

This was flat out illegal, and I wonder how many people would never know what that charge was for? It looks like any order, and it's only by searching one's digital orders to you find it.

Desired outcome: It will never happen to me again, but it sounds like a good class-action lawsuit.

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7:43 pm EST

Amazon Prime

I have never knowingly subscribed to Amazon Prime. I have actively refused previous offers of 'free' membership. In any circumstance of a clear attempt to ask me if I want to join Prime, my answer is was and always will be no. The only way this can have happened is 'tricky [censored]'.
Amazon is now charging me for Prime when I didn't ask for it. This is equivalent to extortion. If this is not resolved I will cease using Amazon altogether and will actively never spend a cent on anything Bezos related again. I will share my experience with others.

Desired outcome: Cancel my Prime and refund my credit card.

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12:13 pm EST
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Amazon Return of Phone

I returned a phone back to Amazon and Amazon refused to refund me. I dd return the items under camera glare and yet they refused to pay me back. Its over $300. I bought a phone that came with a car charger, I returned both the phone and the car charger but Amazon claimed they only saw the car charger. I requested for camera review which they refused to make available. i am pained that Amazon has refused to pay my money back yet the collected my item. This is fraud and I am looking for all ways to get my money back. It is unfair.

Desired outcome: My money back.

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3:47 pm EST
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Amazon Damage to Entrance Gate

I am President of Country Pointe, Miller Place, NY. On 12-30-21 an Amazon truck NY 35754NC struck our gate sensor causing $650.00 in Damages. I attempted to contact local route owners to no avail
I have plate, Witness and video og incident. I have contacted local authorities for further review,
I would like this taken care of

Thank you Charles Spinella Pres Country Pointe Miller Place, NY

email----- [protected]@aol.com Cell [protected]

Desired outcome: request repair

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6:55 pm EST
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Amazon delivery drivers

I have called 4 times to complain, with no call back, its a joke to amazon. two of your amazon delivery drivers have been using my personal driveway property to swap boxes between vans. i asked if they needed some help becuase they were in my driveway for quite awhile, and they made up a story that they were delivering a package, no package was delivered. i told them they were on my personal property, you are tresspassing. they didnt seem to care, i told them to get off my property which they did at their liesure. my main COMPLAINT is they are using my private driveway when not delivering a package. they mess the gravel up, make ruts, turning in and out, i rake once a month and put more gravel on. Im sick and tired of it, it pisses me off the driver lied to me to try and cover up. Next time they may be looking at the end of a shot gun in the dark! If they are not delivering stay off my property!
this incident origanlly happend 1/6/22. 5pm
i would add more pictures but site will only take a minimal amount.
Kayla

Desired outcome: a phone call from a supervisor, an apology, write up your 2 drivers, and what you feel is right to make it better and not happen again!

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10:08 am EST

Amazon Delivery Issue.

ORDER # [protected] was delivered yesterday to my home. We were not home and the driver dropped the package on my front porch, took a picture and left. The problem was this was an extremely light envelope and it was a very cold and windy day yesterday. For the next 20 min after the package was delivered the wind moved my package all around my porch before it picked up may package and sent it sailing off my front porch and down the street. When we got home that evening we had to walk the neighborhood to find my package...found it three doors down across the street in a neighbors yard/bushes. Might want to train your drivers that if they are leaving a very light package/envelope on a windy day, they might want to put part of the package under the door map to keep it from blowing away.

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6:06 am EST

Amazon About a package

I ordered some thing last year and I still have not got it, they have put my account on hole over it when I told them to remove it and keep the [censored]ing money m.. I sat on the phone yesterday for 12 and a half hours and in the end told me my account is on hold and they can do nothing.. So now I have no money and no package... Great... I will never buy [censored] from them ever again and I have went to the attorney gerald and ic3 fib crime unit and filed complaints and any one with this problem should do the same

Desired outcome: my money or my stuff

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About Amazon

Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.

Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.
How to file a complaint about Amazon?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Amazon Customer Service was posted on Apr 18, 2024. The latest complaint Prime was resolved on Apr 02, 2024. Amazon has an average consumer rating of 1 stars from 11980 reviews. Amazon has resolved 113 complaints.
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  1. Amazon contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
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    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
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    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
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    +1 (514) 209-0984
    +1 (514) 209-0984
    Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click up if you have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number
    Corporate And Digital Communications
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  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
Amazon Category
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