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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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C
6:04 am EST

Amazon Manufacturer default on my TV

My girlfriend purchased a TV from Best Buy and after 4 months the controller stopped working. I have purchased 2 separate controllers to try and get it to sync to my TV and nothing will work. Our TV is only 4 months old. Best Buy and the manufacturer will do nothing to resolve this matter and either fix the TV/remote pairing issue. Now the TV does not work at all. We have tried our best to work with these companies and they will to nothing to right their product defect.

Desired outcome: Fix the TV or send a technician to repair this issue.

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11:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Returned an item, never got a refund

My name is Greg Mayle and my account was under the email [protected]@yahoo.com. I purchased a Fire 7 Kids Tablet on 10/23/22. My order #[protected] and the total with a coupon I used was $95.39. It arrived on 10/26/22 defective. It would not hold a charge so I requested a return the same day. I choose the option to have it refunded to my amazon account as a gift card as soon as the item was received. I had full intentions of ordering another tablet. I was only offered the option for UPS to pick up the item. Day 1, 2 or 3 of waiting and no UPS ever arrived to get the package. After an intense phone conversation I was finally sent a return label several days later. I dropped the package off at UPS and received a tracking number (#1Z602V199090308295) on 10/31/22. The item was delivered back to Amazon on 11/2/22. I have made numerous calls to Amazon regarding this matter with no resolution. I was told they never received the package. I requested my account be deleted because I am beyond fed up with this situation. I was informed the return could still be processed back to my payment method even though I closed my amazon account. Now the Amazon customer service has quit helping me at all. They informed me that I needed to refuse payment at the bank. After speaking to the bank, I legally cannot do that since I did receive the item and have subsequently returned it. I am requesting a refund of $95.39. My acceptance email for the return said I would get a refund in 7 days. It's been more then 7 days and I never received my refund. I have attached the return acceptance email stating the return was approved and that I would get a refund along with the tracking receipt that proves Amazon received my return. Amazon customer service has quit helping me so I now have to seek help elsewhere. Could you please review this situation and help me? Thank you

Desired outcome: I would like a refund of $95.39. I don't care if that's by form of a mailed paper check or applied back to my original payment method.

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2:55 am EST
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Amazon How to contact amazon support?

1st. Contact Amazon .[protected]@+I(858)~842 ~ 9959 Free Help desk ,For Customer Relation team, Which is to help the users for querry related to account and purchase updates within Amazon for shopping tips.

2nd. Verify your account to get Support and Inform them you need help / guidance on purchase And "You Also Need Help On Additions Issue Related to Your Amazon Account".

This is the best way to get in touch with their Customer service team. And I am using this trick for a while now if i face any problem with My Account, orders and other Technical help i need.

This [protected]@Amazon support +I(858)~842 ~ 9959 Free Help desk. is for USA only

Hope this might help you All.

Desired outcome: Hope it works for all Amazon users

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6:07 pm EST

Amazon Driver

I live on a private rd firelane 6 Jordan ny . At apron 445pm a driver which refused to give his name was doing well over our 10 mph speed limit when confronted the Asian man refused to give his name his license plate number was 3304mb almost hit us walking he told us if we don’t like it maybe we schlock’s not order from Amazon anymore .I have spent thousands I have been on hold 20 min waiting for some one ..to speak with .

Desired outcome: Reprimand this driver I will continue further . He is gonna hit. Child or animal !! Amazon getting horrible !

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3:49 pm EST

Amazon Property Damage by Delivery Truck

Good Morning,

I hope this email finds you well.

We recently had an incident at our property where an Amazon driver hit our brick wall when they came to make deliveries. I have attached a copy of the truck and the license plate.

This happened on 9/20/22. I am late at getting this information to you because the person that took the pictures was on vacation.

We already had the wall repaired but are looking to be compensated for this repair. We are a Non Profit agency that provides housing for low income elderly individuals.

Please let me know who I should contact and how you are able to help me with this situation.

Your assistance if greatly appreciated!

Sincerely,

Sandy Saenz

Property Manager

Allentown B’nai B’rith Housing Corporation

1616 W. Liberty St.

Allentown, PA 18102

[protected]

[protected] (fax)

Desired outcome: I would like to be reimbursed for the repair of the damaged wall.

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6:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Amazon delivery driver

A small package was delivered perfectly to my front door on Nov 2, 2022, 1:40 PM - I received an email while I was at work (see below) but the driver's truck destroyed a stone wall at the edge of my driveway. I have neighbors who noticed the damage that afternoon & reported it to me. My car was the only other vehicle to come & go the entire day - no one else came onto the property. Looking at the photos I submitted the tire tracks are obvious, & my dog in 2 of the photos gives good scale reference to the size & weight of those stones. Inspection of the vehicle used delivering to my home that day would clearly show damage & verify my claim.

Hi J.,

Your package has been delivered!

How was your delivery?

It was great

Not so great

A photo of your delivery location

Track your package

Order info

1 item

Order #[protected]

Return or replace items in Your Orders.

Desired outcome: the wall needs to be rebuilt & repaired - I would like Amazon to pay for the work

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5:28 pm EST

Amazon Unauthorized charge to my bank card

This issue involves an order placed in August 2022. The item styrofoam bowls). The order has never come to me, I've spent a lot of time dealing with Amazon. I was told to dispose of the items if I received them. They have never been delivered to my address.

This situation was resolved weeks ago. I have NEVER received the item. I was told to dispose of the item if I ever received it. I NEVER RECEIVED IT. Today, an unauthorized charge of $10.00 was applied to my bank account (8713). You do not have the authority to mess with this account.

I have the flu and need to be in bed, rather than stressing out having to deal with incompetent AMAZON employees. A lot of competent applicants want jobs. Why hire the incompetent? I've already given a lot of my Christmas purchases to your competitors, and I anticipate that you'll be losing even more of my business soon.

Where is my email message telling me that my bank card has been refunded?

Desired outcome: My refund, first. Do not mess with this account unless I give my approval. Remove this employee.Get your act together. I dropped out of PRIME because of inferior service.

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Update by corrina,corrina
Nov 07, 2022 5:30 pm EST

This situation was resolved weeks ago. I have NEVER received the item. I was told to dispose of the item if I ever received it. I NEVER RECEIVED IT. Today, an unauthorized charge of $10.00 was applied to my bank account (8713). You do not have the authority to mess with this account.

I have the flu and need to be in bed, rather than stressing out having to deal with incompetent AMAZON employees. A lot of competent applicants want jobs. Why hire the incompetent? I've already given a lot of my Christmas purchases to your competitors, and I anticipate that you'll be losing even more of my business soon.

Where is my email message telling me that my bank card has been refunded?

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3:14 pm EDT

Amazon Products

I have an amazon prime account. I was promised 2 items if I paid 25 dollars or more to have my shipment delivered next day between 7am and 11am. It's now after 12pm and after a phone call with customer service amazon. They are apologizing for the inconvenience. Yet I have screen shots saying item will be delivered. They already have charged me and I still don't have my items

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11:02 am EDT

Amazon Amazon review privileges

In 2017 Amazon banned me from reviewing without reasons given, just that I violated the community guidelines.

Over the years i have written a number of emails to ask an explanation and reinstatement of this privilege, without ever getting an answer.

the reason it matters to me is that I use other people's reviews in my decision-making process and enjoy returning the favor by also writing reviews of my purchases

Now the email they give for this is not even valid anymore

I am kindly asking your help in this matter.

My name is Cornelis van Es

Amazon profile name Binkie van Es

amazon email [protected]@gmail.com

Desired outcome: reinstatement of reviewing privilege

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9:14 pm EDT

Amazon China Tera

On October 9th I ordered several Diamond Painting picture kits. I paid through PayPal.

Payment to:

CHINATERA LIMITED

[protected]@ecoolbuy.com

Transaction ID: 7UW37576GH2263333

Date: 9 October 2022

Payment Status:COMPLETED

I have heard nothing from them. Not even an email saying they received my order. I have not gotten a tracking number. The only proof I have is my receipt from PayPal.

Desired outcome: I would like to get a refund since they are not sending my order

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6:42 am EDT

Amazon Inability to use my visa gift card for purchases

OnNovember 1,2022 on my iphone through the Amazon mobile app. I was able to upload the specifics of the visa gift card to "wallet" then I placed my order. Later I got a notification from Amazon saying"payment revision needed"I contacted Amazon through their help portal and talked to somebody who told me" I must contact my bank about the card at issue' to which I stated 'do you know how a visa gift card works?

I made sure prior to using it that I specifically activated my 4 digit pin that turned it into a debit card.In between my Amazon order and talking to customer services I put gas in so therefore the $150 gift card changed to $110 My Amazon order was only $60 that was their second statement was ice rain there was a positive balance on there?

All I want is for Amazon to figure out a better way to variety the authenticity of cards unless it's a matter of not wanting other vendors to use their competing products on their platform.

Desired outcome: the opportunity to use my visa gift card on the Amazon website.The same way I'm able to use it everywhere else

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10:39 pm EDT

Amazon refund on my order

i returned items that i bought in septemeber and returned in september. i have proof of tracking and that it was delivered to amazon 9/7. on 10/28 i got notes that they are re charging my card since they never got the items back. i have been fightning with them for days and back and forth and they will not help me and will not give me my money back which is illegal.

Desired outcome: i would like you to help so i can get my DUE MONEY BACK. THEY HAVE THE ITEMS WHERE IS MY REFUND CREDIT TO MY CARD. THEY ARE ILLEGALLY HOLDING MY MONEY. CAN SOMEONE HELP AND REACH ME 914 727 0111 THANK YOU

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1:25 pm EDT
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Amazon Order date Aug 12, 2022 order # [protected] order total $20.59 (1 item)

In August I ordered some paint and some Still wool. When the driver got here she said there was paint all over and would I want to return it because it was all over her truck. I said yes so she took it back. Around September I checked and followed up on it and I thought I request a refund even though it showed it was still on its way in my records. Today I tried to get in contact with your customer service and Sunny told me that he couldn’t help me that it was past the date.

My question is then where is the product that was sent back because I never received it?. Also my records in back of Amazon in my history shows that it’s on its way and never got here. So my question is again why can’t I get my product delivered or refunded?

We do a lot of business with you and so I’m not really happy that this can’t be resolved even if it is after the period of refund even though it should’ve already been refunded when you received the product back. Please contact me and let me know what can be done about this?

This paint is not cheap and I was supposed to have my granddaughters dresser painted by now.

Desired outcome: Would like my order or a refund

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7:17 pm EDT

Amazon Amazon prime

I am writing due to a issue with Amazon regarding a monthly Amazon Prime charge which is being charged to my 82 year old mothers debit card ending in 2953. I have had Amazon Prime in the past which I canceled in May 2022, because I no longer need it, and all the years I had it it has rightly been charged to my bank account, but for some reason the 24th of each month it has been being charged like I said to my mothers bank account. She does not have her own amazon account but her card was on my account for times when I ordered things for her, and they were even removed right after I canceled Amazon Prime, and noticed they had charged my mothers account, and I was told by the Amazon Rep that that charge for May 2022 would be removed, but it never was.

I have spoke to a representative for Amazon 3x regarding this $16.19 that has been charged every month even though Amazon Prime has been canceled May or June this year and is going to a bank account that should never be charged! They cannot explain how this charge is occurring, last charge occurring on October 24th, yet it is and needs to be refunded to my mothers checking account, but yet they say they don't see any bank account being charged, so I can't seem to get to the bottom of it. I even have spoke to my bank and sent amazon a statement showing the charges.

So I need any help that can be provided with this issue!

My email address is [protected]@yahoo.com. I can call someone at Amazon that can help with this matter if need ed but they wouldn't be able to reach me because I am currently out of the country and my us phone is not working at this time, but If you can get a specific person I can speak to, and email it to me I will purchase international minutes and gladly call them! Patricia LaFave

Desired outcome: Refund of monthly charges that are being wrongly charged!

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9:41 pm EDT
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Amazon Delivery for prime member is not being honored by Amazon

Ordered items for my puppy training, they were suppose to come on 10/28/22 which I did not receive. Instead I get a message saying delivery was attempted. I know this was not attempted at all.

We have Amazon hubs at the apartment where I live. One other item was delivered but not the training pads I ordered.

We pay for this prime service every month only to be let down. This is a copy of the message I received attached.

Delivery attempted today at 5:27 PM

B08821VWMC B07CXJC82F

This is not the first time this has happened. I have spent thousands of dollars with Amazon. And this is not acceptable.,

Desired outcome: I would like to be compensated in some form for the inconvenience this has caused. I’m on the verge of contacting Bob Furthering Ferguson Attorney General for Washington state concerning this matter. This is a total breach of contract.

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12:11 pm EDT
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Amazon Hold on my account

I’m had an account for several years and spent sooo much money on that account. It was hacked and I had fraudulent charges. Amazon removed the charges, I cancelled the credit card and was issued a new card. Amazon put my account on hold. After 2 months and 10 calls to customer service there is still no resolution. They continue to tell me they will “elevate” it and to expect an email in 24-48 hours. Nothing ever happens. I subsequently opened a new account with the new credit card. They then blocked the new account because it was associated with the old account. I was requested to send identity and credit card verification data and it would be taken off hold. I did as requested. After another month and 10 calls to customer service there is still no communication or resolution. I be been told I cannot contact the fraud division directly, just sit and wait. This process is unacceptable!

Desired outcome: I’ve followed the process and submitted all required documents! Unblock my account!

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2:56 pm EDT
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Amazon Delivery drivers do not follow instructions

I have made numerous complaints with Amazon about drivers leaving my packages in an unsecure lobby. My address line states bring to my apartment. Everytime I speak with Amazon Customer Service they tell me it will never happen again.

LIARS! Amazon just delivered a package and included a photo of the delivery. It is clearly being left in the lobby.

Desired outcome: I want my packages delivered to my apartment door. I pay for delivery.

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12:29 am EDT

Amazon Lost order, refusal of return and closed account

Poor customer service on or about 10/22/2022 I placed an order for my 2 year old grand daughter who lives in National City, California. I checked the delivery time which stated 10 pm 10/24/2022. 3-4 outfits $88.27, an electric lil rider motorized motor cycle $64.16, I took out insurance for possible damage for $9.99. another cute outfit for only $18.89. The parents stated that they had not recieved the items so I checked for a picture, It looks as if the items were placed outside on a porch or patio.

Contacted Amazon made them aware of the problem they assured me that they would refund or replace to call back on 10/25/2022 the next day. I recieved an email that my account was closed because I was requesting a refund for a large amount of money (really) I will not recieve a refund or replacement. Therefore, I will file a complaint with the department of human rights for public accommodations.

Desired outcome: refund or replacement

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10:23 am EDT
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Amazon Amazon is allowing customers to steal from other customers with no investigation.

I have had multiple unauthorized charges to my credit card, the purchases are for amazon prime membership recurring. I have had to call my bank; file fraud & replace my card many times. I have completed Amazon online form they all keep sending me to many times, & I keep getting no fraud on your account email replies. Which each time you fill out the form it causes you to have to change your password. 2 supervisors found and confirmed the charges are not mine but do nothing but send me that same online form that gets me nowhere but an email stating "no fraud found on your amazon account" and a link to that same form and another password change, then I go back to the amazon chat and explaining 5 times again the problem. I have to contact Amazons chat to even get someone to call me after the reject emails each time as well. 4 recurring charges of $15.89 all on the 19th of each month, showing as manually keyed recurring amazon prime membership. They just keep asking if my family and both supervisors confirmed not my family as well as this credit card has been locked in a box for over a year with no balance nor charges to it all this time until these prime charges started to show up.

Desired outcome: why is there nothing done about the account that used my card unauthorized?

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3:55 am EDT

Amazon Account

I have contact Amazon on numerous occasions to either remove the hold or return the gift card balance I just reloaded right before the hold was put on my account and nothing has ever been done. I have spend hundreds of dollars over the past 3 years with Amazon and now you have taken it upon your selves to close my account without any reason. I want either my account unlock so I can spend the balance on my accout or my money back one and non of this 24 hour business either I have been told that numerous times also and there is no need to worry once I spend the balance on my account I will close the account myself because I will no longer shop with amazon and will advise anyone I know to do the same.

Desired outcome: Unlock account so I can spend the rest of my balance or return my money bak

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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