Amazon
reviews and complaints

2 weeks later, and I wasn't even told to change my password. I can get into my account(2) just find. Really? There are myriad problems I have called them about, recently. First of all they mixed up my Amazon.Mx account with my American account. I anticipated a disaster in the making, I called, and the Customer Service rep hung up on me. Then I noticed my Amazon saved passwords had about 5 new entries, none of which were initiated by me. Then when I checked again - they appeared to be what I remembered. Then a gift certificate, that was sitting in my email account, was erroneously applied to the duplicate US account, that was NOT linked to Amazon Prime. I know that their Gift Certificate policy is not flexible. I have no problem with that. BUT,

I knew I was going to be in New York and wanted to purchase a few items that are unavailable in Mexico, or, if sent to Mexico are charged with an inordinate amount of taxes and shipping costs. I thought I would send the purchases to my hotel. When I called to see if Amazon Prime could be moved to the US account with my gift certificate... long story short the She Supervisor got super nasty, She said Can Not do it. And I said that's a bunch of ...not true. She actually then asked if there was anything else she could help me with. and ended the call. I decided to buy the items anyway, even if I couldn't use Amazon Prime - and it turned out that most of what I wanted included free shipping within the US. YAY! A day before I was leaving, and a day past the delivery date, I checked my email, only to find that all of the items in the email confirmation of the order and in the tracking email had disappeared. I think they hacked into my account? How else can they disappear items without a separate email correcting or explaining? When I tried calling again - all I asked was to cover the shipping and import duties - as I was back in Mexico and I would be happy to pay for my purchases., with the gift card. I just asked if they would take responsibility for their Psycho Customer Svc. Person (which claimed to be a supervisor). 2 phone calls later, I was told the orders were cancelled because they suspected fraud - New to me. I wasn't notified of that. The original email said they were cancelling the order and NOT returning the payment from the gift certificate (the latter was not true, The money was returned). After another call - I was informed the entire series of events was a fraud issue. Despite having to verify the account with the robot idiot who answers the call And again with the 'supervisor human who takes the call. Now I am waiting to hear back from the Fraud Department. In the meantimes I have sold off most of my Amazon stock. At A Loss. If this is not a formula for total abject failure, I don't know what is.

My interaction with Amazon Customer Service has been incredibly frustrating and unprofessional for over two months now. When I first called Customer Service to dispute charges on my credit card they seemed helpful and concerned and told me they would investigate and respond within 48 hours (via email). I am now of the opinion that agents are trained to say anything to resolve the issue in the shortest time possible.

2 months later and two lengthy chats with multiple agents and no resolution including three times being told I would receive an email confirming our discussions within 24 hours, no emails received. Conveniently, Amazon Customer Service is the only one with access to the discussion and apparently does not have access to previous chats and telephone conversations. Any commitment by the agents is null and void the second they end the conversation.

Needless to say, but I am out $74, my credit card is compromised and I expect the recurring charges to show up again next month.

I purchased on Amazon 2 Fender Liners for my vehicle. I paid $ 84.42 for this items from AMAZON. When package arrived instead, of Fenders Liners, I received 2 sets of fog lights bumpers. Total different items than I order. I request a return & refund from Amazon. Amazon who listed the item on their website don't provide return label for their items. BUEYRS has to pay for return label.

Customer service team is very poor! They do not respect customers, they transfer from CSA to CSA and do not help or assist customers. You request supervisor/manager, they state there is no one above them. They are rude & disrespectful. They hang up on you when you request supervisor/manager. 2/1/23, 2/2/23 and 2/3/23 are days that I have tried to resolve issues to no avail. There is nowhere to go, not provide any information. Need someone from Amazon that has some ability to resolve problems?

Amazon Support +1~858~666~0943 Free Help Desk is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to Amazon Helpdesk +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you.

My account name has been changed to Johnnie Wheeler. Don't know how this happened. Chatted with Amazon several times and got nowhere. Take this man off my account. As long as he stays in, my account will not shop with Amazon. Had to change my debit card. Also, Johnnie Wheeler has no payment record on the account.

Last month, my account had a debit from Amazon. I did not make a purchase. Called my bank and the money was put back in my account. Amazon has to change this immediately. They allowed this person to go into my account and now I want him off my account.

My husband and I ordered an electrical transfer switch for our rv. Before the return date was up we returned it for the reason our original one was continuing to work. I hadn’t received my refund so I went online to check the status. It said “pending”. When I still didn’t get it I went back online & the status was blank! I called customer service & was told it would take 3-5 days. On day 6, when I hadn’t received my $317. Refund I called again. This guy told me 5-7 days. It’s been well over the time to refund. I still do not have my money back. I have a receipt that I sent it back & that they received it! Do not order any big ticket items from amazon! They are liars & scammers.

Tracking is good from US and up to Langley BC once it is shipped to Sidney BC all 10 of my orders are returned without any effort to deliver them. I have had to cancel my prime membership and look to other ways to make orders.

There is no damage for 10 items, all from different places and the items are cloth.

Only Canada Post can deliver correctly so I will not make any orders from Amazon.ca that involves Amazon Sidney BC to deliver orders.

Amazon agents are hopeless to contact Sidney BC Warehouse to resolve the matter. They need new management at this warehouse and a phone for agents to call.

I returned a few items to Amazon.ca. I followed all the instructions. I requested to return and refund items from my orders list. I printed the return labels and dropped them off at Purolator. Purolator does not give receipts or any proof at all that you dropped off something but both Purolator and Amazon assured me it was fine.

A month later when I notice that the returned items still haven't been refunded and it still reads on my Amazon account that "Refund will be processed once items have been returned"...but I did return them...a month ago.

I call Amazon customer service the lady simple tells me I'm sorry I can not give you a refund without documented proof you dropped off the return. I explain to her again that I don't have anything because Purolator (the courier Amazon chose to use) does not provide any receipt, slip or documentation of any kind.

I ask to speak to a manager.. of course...no one wants to be out money for nothing and this is a couple hundred bucks. The manager says the same thing and then threatens that if I don't have another matter to discuss she will disconnect the call and she did.

I was flabbergasted. I looked up every phone number and email I could find. All the emails bounce back saying they are no longer in use and the phone numbers all lead back to the horrible customer service.

HELP

I purchased over 1200 songs in the past 10 years and after paying for them, I downloaded them to my 3 devices. Now when I don't have internet connection they won't play. The app obviously removed them and put them in the cloud. I want my money back or put the songs back on all 3 devices, and also reimburse me for internet that I only have limited use of.
I paid for that music and I own it. Give it back.
Or I will see you in court.
Also, while I am at it. Your kindles suck. The software will not allow me to make it easier to navigate thru it to find files. Also why can't I delete apps that I don't want?

My fire TV turns on all by its self at night. All garbage.
Wayne Jaynes 586.405.6792 [protected]@gmail.com

Amazon helpdesk.

Amazon Support +1~858~666~0943 Free Help Desk is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to Amazon Helpdesk +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

Package most likely stolen by Amazon driver and Amazon customer service lied about it.

During the local delivery the package mysteriously disappeared. I ordered a 3D printer be delivered to my sons place in Arizona. The order stated it would be there by Thursday 8pm and needed to be signed for. My son waited at his apartment several days, but the package was never delivered. After talking with Amazon support 3 times during the next 2 days they would just tell me there was a delay and they were sending a message to expedite the order and have it delivered the next day. I told them there was something wrong about the delivery but was only told there was a delay. I was finally contacted by a logistics person who was able to determine that the package was scanned in by the local delivery driver when it was loaded on the truck but somehow disappeared during delivery. She stated that it sounded like the driver had done something with it. She contacted the local delivery station during our call and they informed her that the package had still not been located at the warehouse but they would look for it later and didn’t have time right now. It wasn’t a small package, it weighed 30 lbs. I was grateful to finally speak to someone at Amazon that was honest and caring enough find out and tell me what really happened. When I called Amazon support after that, I was told that Amazon had cancelled my order.

Every time I talked to Amazon customer service they said it would be going out for delivery when really the package had disappeared and Amazon didn’t know where it was. They never offered to ship a replacement. They just kept repeating that I could get a refund if it didn't arrive by Sunday, which I didn't want. I wanted the printer delivered. It felt like most of customer service didn't care about that. They just wanted to say whatever to make it go away. A few of them were great and very helpful. But I had to keep asking customer support to find out where the package was and why it hadn't been delivered. So right now it feels safer to redo my order thru a different company.

In attempt to purchase a book on Amazon leaves no alternative except to file a credit application for Amazon card until card application is rejected. Only then can you choose another payment option. The end result is a hard credit inquiry, reducing my fico score 10 points and credit going from good to fair. Very unfair practice to get customers to apply for credit!

When I purchase gift cards, use part of them, and they have a balance left on them, Amazon won't let me use the balance (yes-it's all for the same account). Do they think they deserve the money without a product?

Gift cards have been utilized for DECADES LITERALLY DECADES and these stupid people can't figure out how to allow customers to use ALL THE MONEY THEY ALREADY PAID?

Maybe if there was a customer service phone number like most businesses, a person could call and receive help trouble shooting and PEOPLE WOULD BUY MORE FROM AMAZON. Perhaps people also wouldn't be frustrated with wasting more time searching for a solution only to find the help page broken with a picture of a dog on it. Amazon doesn't care if people complain, nor do they want to hear the complaint, so they make it difficult to FILE a complaint!

ADDITIONALLY Amazon doesn't allow a consumer to remove their credit card information from their account. Oddly, they know when your credit card expires without your disclosure.

I have filed a complaint with the BBB concerning the funds being returned for a printer I bought and returned on 1/13/23 and have not got my funds back. I purchase a printer from Amazon on 1/10/23 it was delivered on 1/13/23 I did not receive the delivery as I had purchased the wrong printer that I needed to work with my equipment. I have been on the phone every day asking for my refund so I can purchase the right printer for my business, as I can't operate without one. Amazon tells me it is still in transit eleven days after return, and I was told it could possibly be up to 30 days before I get a refund. This is unacceptable.

WARRING Amazon is taking extra money for return with UPS and FedEx. I got a 30 Pack 2 oz Fine Mist Mini Clear Spray Bottles with Pump Spray Cap but half the sprayer where bad so I returned and it came in no box just a clear bag but to return I had to spend money on a box and this has happened to most of my friends and now me. The UPS man said it's all on amazon and nothing to do with UPS. I don't do much with amazon but I wanted to see for myself if it's true and it is. So be prepared to spend 3.50 and up to send your item back on returns and Amazon says you don't need a box so they lied. Nintendo made a killing off cardboard on those poor kids (sad 108.99 for cardboard) and looks like Amazon took notice which of course they did because they where selling them.

My amazon gift cards that were placed into my amazon reserve fund was hacked out out in the month of Jan.r Prior to Christmas my family asked me what I would like for Christmas and I replied ,amazon ,gift card.. So for Chistmas I received approx $500 dollars worth and placed that much into my reserve account,whitch I believed at that time I already had abot $ 200 in it. . Apperantly they also hacked my Master card number from my amazon account. I Do beleive there is approx 79cents left in iit. I would like to have my lost funds I do restored.. Amazone security on my account . I found on my couputer where Items ordered from my account by unknown person was sent to a strange address.

I ordered a Lucid mattress, paid extra for scheduled delivery. The scheduled delivery was 01/19/2023 between 9-12pm. I waited around and wasted the day. No calls from AMAZON. They have the phone number for the delivery (it was required). They never contacted me. I finally got ahold of customer service who stated they actually did not have the item in stock even though online it said they did, AND they scheduled the delivery. They stated they could deliver it sometime later when they got it in stock. They never apologized for the wasted time, they never apologized for not calling. The customer service rep "Stephanie" who was a supervisor, stated "We don't call people". Stephanie also stated she was the highest point of contact for AMAZON (wow). They did not offer to credit the additional charges for the scheduled delivery. She actually said just cancel the order - Not great customer service. I find this a frequent event with AMAZON these days. If you buy something, buyer be warned you have a 30% chance it will show up when scheduled. AMAZON has gone down hill over the last couple of years. I recommend getting your items somewhere else.

I've rarely had issues with Amazon prior to this, but I have cancelled my prime membership and closing out my Amazon credit card account and I will NEVER use Amazon again. After realizing I needed a cable to connect to a conference at 10am the next morning, I purchased this item specifically because it had next morning delivery, even adding two other items I did not need to be above the $25 threshold for the 4am-8am delivery. I woke up at 6 because I didn't want the package sitting out front after sunrise only to find the item hadn't shipped yet. After waiting until 9am, only because the order had changed to 'preparing to ship' before I raced to Walmart and purchased the item. Later, the order delivery time changed to between 5pm & 10pm, so I used the Amazon assistant to cancel the order, but received a message saying that it might be too late to cancel. Shortly after I got an email saying it was too late to cancel. I then used the messaging system and after initially being told the same thing by 2 employees, I was put in touch with a supervisor who told me he contacted the warehouse to cancel order. A short time later I saw that the item now showed 'shipped' but still had delivery window of 5p to 10pm. This time I requested a call back, and after wasting approximately 45 minutes trying to explain that because it had not arrived in the promised timeframe, I was forced to purchase it already and since I had only purchased it because of early morning delivery, even adding items I did not need to be eligible, asking for order to be cancelled was not an unreasonable request. The two employees and 'supervisor' I spoke with were not helpful and even rude, telling me the item had shipped (but wouldn't arrive for another 5-9 hours), they could not cancel order. I know for a fact that they can contact drivers because of a previous missed delivery where they contacted driver to complete delivery the same night. But all attempts to cancel this order were denied, telling me I would either have to track the order and be out front when truck arrived to refuse delivery or waste my time to return item. The order was delivered at 7pm, I tried tracking, checking about every 5 minutes, but somehow after seeing 6 deliveries before mine, when I next checked back it showed delivered. I was not asking for anything outrageous, they failed to meet the promised delivery window, which is THE ONLY REASON I MADE PURCHASE, even adding two items for my dog in order to get order above $25, this shouldn't have been an issue. I'm finished with Amazon, if they fail to respect or appreciate their customers, I will take my business elsewhere.

Have been trying for almost 4 months to get $809.97 that was stolen from my account. Amazon has NOT done ANYTHING to resolve this issue. Have called numerous times, filled out numerous forms but NO ONE can give me a straight answer as to why it is taking SOOOO long to get an answer and my money. Amazon is getting so big that they are neglecting the safety of their customers. Have been a long time prime member and never has this experience before. Very disappointed in their lack of customer service. Horrible customer service. Can NEVER speak with someone from the fraud department, now I know why. Amazon better get their act together and start taking care of their customers. Horrible