Menu
Amazon Customer Service Phone, Email, Contacts

Amazon
reviews & complaints

www.amazon.com
www.amazon.com

Learn how the rating is calculated

4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Amazon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Amazon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Amazon reviews & complaints 2045

Filter reviews by rating
5
9932 reviews
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Amazon reviews & complaints

ComplaintsBoard
T
9:47 am EDT

Amazon Website Suggestion

Since I couldn't find a feedback link. This is where I will post it.

Issue: "I have grown so tired of having to research for American made or American friendly (EU, JPN, AUS, etc.) brands when selecting a product on the website. I find a product and don't know where the company is from or where it was made? So I have to look up the company name on a separate search and see where they are based."

I'll pay a little more for an American product, but what I think would help is to have a flag of the country it is from or where it was made on the page that shows the product details. No research, just click "Purchase Item" and BAM, I'm on my way. Thanks

Desired outcome: Have an identifier or a flag of the country a product is from or where it was made on the page so I can support American businesses first with my purchase and Communist countries that enslave their people last.

Read full review of Amazon
Hide full review
ComplaintsBoard
T
10:12 am EDT

Amazon Unauthorized charge

I found I have a charge on my bank card from Amazon marketplace and there is no transaction record to connect it to because I have made no such purchase. I've done a small amount of research before ending up here and the name BILL WAUS, comes up multiple times over with similar stories. This occured on June 22, 2022 for a grand total of $16.54 which had an impact on my account in a negative way.

Desired outcome: I'd like it the payment to be stopped outright, rather than ask for a refund. Amazon still lists it as pending therefore I cannot make a complaint on their end as it would appear. It's not clear to me

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
D
1:48 pm EDT

Amazon Amazon Helpdesk 📞1⃣8⃣5⃣8⃣2⃣6⃣4⃣4⃣2⃣9⃣0⃣ is really helpful.

I submitted an account cancellation request several days ago and have not received any confirmation. My account was compromised three times in the last 60 days. I have experienced no identidy theft issues of any kind with any other vendor, just Amazon. I want to avoid filing the two lawsuits I am preparing and will be filing them in K--g County while I am there next week . I have been trying to escalate for the past two days and all I get are the typical scripted responses from both humans and bots. After all i came across Amazon Helpdesk and resolved my pending cancellation request

Desired outcome: After much effort I was able to cancel my account with the help of Amazon Helpdesk.

Read full review of Amazon
Hide full review
ComplaintsBoard
G
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Refunds

Whilst temporarily living in Florida in January 2022, I placed four orders through Amazon.com which were delivered to a Florida address.

Upon return to the UK in March, having returned the all four items I requested a refund.

However after numerous communications which accumulated with the promise of a postal refund I am still awaiting this refund, three months later. Amazon have confirmed receipt of all four item.

They are now refusing to respond to my communications and I am not sure where to turn next.

Desired outcome: Full refund in eitner GBP or with an extra £10.00 added to cover the cost of my bank depositing the cheque.

Read full review of Amazon
Hide full review
ComplaintsBoard
S
2:24 pm EDT

Amazon Rude and disrespectful driver

The driver was rude and disrepectful and "eye balled"me with rudeness. I would like his supervisor to talk to him about how he talks to people he delivers to.

Desired outcome: A more polite driver.

Read full review of Amazon
Hide full review
ComplaintsBoard
W
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Youra online ordering process

I do not have a smart phone therefore I cannot TAP LINK> How am I spouse to place a order. I called CUSTOMER SERVICE AT LEAST TWICE TO NO AyVAIL.K aLL THEY WILL TELL ME IS THERE NOTHING THEY CAN Do.You have missed more than$100 worth or orders since you put the new procedure in place. I appears you do not want my business. Thanks alot.

Desired outcome: Give me the option of placing a order in some other fashion - such as your old system.If you cannot resolve this problem I will need a refund on my PRIME membership

Read full review of Amazon
Hide full review
ComplaintsBoard
N
12:01 pm EDT

Amazon Customer service

06/18 I called customer service to enquire as to the whereabouts of an item expected to arrive 3 days prior. The item was a given to a 3rd party delivery service who's tracking is only showing “on hold”. The rep I spoke with was as receptive as a machine telling me the item was due on the 20th. I asked to speak with a supervisor who proceeded to directly insult me. Soooo not impressed. This will not be the last Amazon hears of this situation!

Desired outcome: Information about where my package is!

Read full review of Amazon
Hide full review
ComplaintsBoard
X
7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Support line

I've called Amazon Customer Service Free Helpline at least 30x in the past 9-12 mos. I just called again today, Saturday, June 4th about the same issue... delivery trash being left by Amazon Deliveries. They have not beendelivering packages to the designated LEGAL address, which includes a unit number in our private community of 30 condo units. Amazon Deliveries drag in these large plastic square bags filled with packages, and dump them at the front gate, and leave. They expect the homeowners to come out and find their package. And the big, yellow Amazon plastic bags, are then left strewn about in our private community. One of the homeowners is left to clean them off the premises and take them out to the street. I have called Amazon Customer Service time and time again about this issue. They say it wont' happen again and they'll contact Logistics and let them know. Apparently, Amazon out sources their deliveries now. They are not in control of how the deliveries are made. Some other company now handles all deliveries, whom Amazon pays to make deliveries.

Belmont Villas is a quiet, respectful community of homeowners in Long Beach. We all work hard, do our jobs well, and take good care of our community area. We will not tolerate Amazon dumping their bright yellow, unsightly plastic bags their delivery people leave strewn about in our front area. Some homeowners need to sell their units, and the front foyer area is the first thing perspective buyers see when the come to view the home.

Last Monday, May 30th, 2022, I dragged FIVE Amazon's delivery trash bags out to the street!

Please contact Amazon and assist in getting this issue resolved. Amazon deliveries need to deliver to the legal address, NOT THE BUILDING. They need to remove their plastic delivery bags. Belmont Villas is not a trash dump.

Desired outcome: Need response

Read full review of Amazon
Hide full review
ComplaintsBoard
O
10:28 pm EDT

Amazon Jeff Bezos Owner, Andy Jessy CEO and the account specialist team

Well I don’t know what else to say but your making a big mistake I keep telling you that I am not linked to another accounts but its ok because I found a better company to buy from with better prices, I know being called a thief and a liar with being accused of something I never had done by someone that don't even know me but wants to make mistake and not living up to their mistake is nothing but a hypocrite, you my 34 years working within the government I never had to deal with a company like this in my life it's just not worth it anymore, I have send proof with my card info but when a company will not work with someone to clear up a mistake that was made by the company but blamed on the customer that only tells me that this company is ran [censored] backwards with leadership that has no idea how to run a company that stabs their customers in the back just for a buck. Unreal so please keep my account closed and think you for nothing but calling me a lair and a thief with accusing me of company violations/misuse that I never done, so please don't respond back just hand this email on your company website so all your employees can read this and see what kind of company they are working for and a owner that just don’t care, but just remember and keep this n mind word of mouth is more powerful then anything.

Desired outcome: pass it on to the world

Read full review of Amazon
Hide full review
ComplaintsBoard
E
7:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Complaint

For approximately 2 months now i've been having an un-resolved issue with amazon. Apparently there was some activity on my account that was not mine, i've called the customer service number multiple times, to get told an account specialist will get in touch with me. Then send me an email asking for information I do not have, but I cannot respond to the email. They are asking me to prove a credit car is mine, I keep telling them (vis customer service call) it is not mine, and i've never seen that card before so I cannot send them the information, i've asked to reset my password. I've been locked out of my account for months, and I am getting the run around from customer service, it is obvious that someone has hacked or got access to my account, yet they wont let me in the account and wont allow me to change thee password. I've been using amazon a long time, I have subscriptions, and amazon items I bought and cannot use a kindle an alexa, audible, prime, amazon music. And they wont help me.

Desired outcome: to have my account unlocked so I may change my password and have access, or be reimbursed for everything I paid for and cant use. They need to have better customer service,

Read full review of Amazon
Hide full review
ComplaintsBoard
C
8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Delivery of items

I have been having problems with the delivery of items lately. The last item I ordered and did not receive was on June 4th. I reported it to the seller and to amazon and was hoping to get a refund under the a to z warranty. However both amazon and the seller keeps telling me that the item was marked delivered. I tried to tell them that I never received the package to no avail. Amazon (not in direct terms) seems to be referring to me as being a thief i.e. receiving items and then requesting a refund.

I haven't a clue where the drivers deliver the items. I live in an apartment where there is a buzzer to inform me that a package has arrived but never got a call. When I checked the amazon site and it informed me that the package is delivered, I immediately went down and checked the lobby and outside of the building but did not find anything.. Informed both seller and amazon and their stance was that the package was delivered.

It hurts for a couple of days that I was accused of wrongdoing but I have agreed to take the loss even though I am on a fixed income and hope that

the problems with their delivery methods will be resolved and other customers do not have to go through the same thing as I did and not being refunded for items they did not receive

Desired outcome: It would help if Amazon will apologize for accusing me of wrongdoing and try to find out where drivers are leaving packages. It always seem to happen with third party sellers. Never had a problem with amazon drivers

Read full review of Amazon
Hide full review
ComplaintsBoard
R
2:15 pm EDT

Amazon Charge on my Debit Card

I was charged on June 13 2022. I didn't order anything on the 13th..Total charge was 146.51 from my bank account.. CRD PUR MDJ5ZQD42 5107/Amazon.com/bill

WA POINT OF SALE DEBIT this is the code for the charges I didn't authorize.

Desired outcome: Refund my money

Read full review of Amazon
Hide full review
ComplaintsBoard
J
1:44 pm EDT

Amazon Amazon prime-movies, programming concerns

Hello...I have been a "Prime" member off and on for years. I am also a mother on teens. And like many parents, we see our young people lead into sexual behaviors that many of us "don't approve or agree" which is homosexuality. Allot of parents like myself, years ago (I also have an older 30 year old) only had to worry about permiscuity with our teens. Now it's in every department where young kids shop or visit, at their school campus,, every store (and t.v.) young people (and adults) engaging in perversion like never before! Why? Because of big businesses who continue push this propaganda onto our young! Please stop if you care about our kids!

Desired outcome: Stop advertising "perverted" behaviors" like instead of "Take Pride" in being homosexual, try advertising this: Take pride in watching our "clean" programing created for kids!

Read full review of Amazon
Hide full review
ComplaintsBoard
C
2:58 pm EDT

Amazon amazon customer service

6/9/22

On 6/8/22 I attempted to purchase 3 gift cards @$25 each. I account was flagged. I called customer service they said my account was suspended. I had to have these e-cards that day so I was told to purchase them from another provider and I did. No amazon still has not refunded me for the gift cards that I never received. Also my order from 6/7/22 was suspended. I was still charged and no one can give me an answer as to what is happening with this order, will I be refunded? Is it cancelled? lastly I used 2 $10 gift cards on 6/7/22 which I put towards my order. No one can tell me if I will get my gift cards back if my order is cancelled by amazon. I have spoken to 7 different people and no one can tell me what is happening but that I need to wait for an email. I finally get an email and it tells me no information what so ever just to click on a link that take me to yet another customer service agent that still has no answers for me.

I was to be refunded for my 3 $25 gift cards

I f amazon went ahead and cancelled my order from 6/7/22 than I want to be refunded if the order is still able to be processed then leave it.

I my order from 6/7/22 is cancelled by amazon than I want my 2 $10 gift cards replaced.

Read full review of Amazon
Hide full review
ComplaintsBoard
R
3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon 54-100 floorjack

I ordered 2 floorjacks. According to the weight of the package, only 1 was even sent. I immediately call and I'm told a replacement is put in.

I realize after 2 days that I never received received confirmation email. I call AGAIN and find out a replacement was never even out in.

A replacement order was finally put in and it's supposedly being shipped in a week plus. Why it takes a week plus to even ship, don't ask.

I'm especially upset due to this being a replacement of 2 floorjacks I ordered 6 weeks about. They were extremely unsafe due to being made to support tons of weight but not being held together at all sp it could easily slip/shift. Again, this was literally plates, just sitting on metal, to hold a house.

I've ordered a decent but from them but I will NOT be ordering from Amazon ever again due to unsafe products, customer servicer that lies and taking about 2 months total to order 2 products.

Desired outcome: Nothing. Between neing lied to after being sent dangerous product and then waiting an additional 2 weeks for 2 items is the definition of "shame on me" if I order from.amazon again

Read full review of Amazon
Hide full review
ComplaintsBoard
D
12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Logistics deliveries

I've called Amazon Customer Service at least 30x in the past 9-12 mos. I just called again today, Saturday, June 4th about the same issue... delivery trash being left by Amazon Deliveries. They have not beendelivering packages to the designated LEGAL address, which includes a unit number in our private community of 30 condo units. Amazon Deliveries drag in these large plastic square bags filled with packages, and dump them at the front gate, and leave. They expect the homeowners to come out and find their package. And the big, yellow Amazon plastic bags, are then left strewn about in our private community. One of the homeowners is left to clean them off the premises and take them out to the street. I have called Amazon Customer Service time and time again about this issue. They say it wont' happen again and they'll contact Logistics and let them know. Apparently, Amazon out sources their deliveries now. They are not in control of how the deliveries are made. Some other company now handles all deliveries, whom Amazon pays to make deliveries.

Belmont Villas is a quiet, respectful community of homeowners in Long Beach. We all work hard, do our jobs well, and take good care of our community area. We will not tolerate Amazon dumping their bright yellow, unsightly plastic bags their delivery people leave strewn about in our front area. Some homeowners need to sell their units, and the front foyer area is the first thing perspective buyers see when the come to view the home.

Last Monday, May 30th, 2022, I dragged FIVE Amazon's delivery trash bags out to the street!

Please contact Amazon and assist in getting this issue resolved. Amazon deliveries need to deliver to the legal address, NOT THE BUILDING. They need to remove their plastic delivery bags. Belmont Villas is not a trash dump.

Thank you.

Desired outcome: Please contact Amazon and tell them to stop leaving their delivery trash at 1001 Belmont Avenue, Long Beach, CA. and deliver EACH package to their LEGAL address, which includes a UNIT #.

Read full review of Amazon
Hide full review
ComplaintsBoard
J
1:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Account specialist

I open my account last October 2021 after that I started having major problems with them closing and accusing me of violation/misuse of company policy I had ordered some stuff and got it in with full payment after that they send me an email

As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.

Account Specialist

Amazon.com

www.amazon.com

I emailed them over 1000 with the same information with proof of my account and payments but I get this message but on May 30,2022 they reinstted my account.

As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.

Account Specialist

Amazon.com

www.amazon.com

when I placed my first order after I paid for it and got it in I went to order something else they closed it again, I keep emailing them with the same information but they don't read the emails I get a email with a violtion/misuse of company policy but they will not work with me or help me figure out what is going on.

Desired outcome: reinstate my account

Read full review of Amazon
Update by jamedio3
Jun 04, 2022 1:38 am EDT

-----Original Message-----

From: no-reply@amazon.com

Sent: Monday, May 30, 2022 8:12 PM

To: nosaintsfan992@spectrum.net

Subject: Your Amazon.com account has been reinstated

Hello,

We have restored your access to this account. You can now sign in and place orders.

Thank you for your patience.

If you want to continue using Prime benefits, please re-subscribe.

Sincerely,

Account Specialist

Amazon.com

https://www.amazon.com

================

Hide full review
ComplaintsBoard
V
4:13 pm EDT

Amazon Delivery

I have an issue with Amazon delivery. I had a small delivery today June 3rd 2022. The delivery was a shirt which could have fit in the mail box but for some reason the driver thought it was a good idea to throw it over the fence. This is not the first time Amazon does this. No other delivery companies throw things over the fence. The picture Amazon took as proof of delivery is one of my dog with the package. My dog could have seen it as a toy and destroyed it. I no longer plan on ordering from Amazon. You just lost a loyal customer.

Desired outcome: Better delivery service

Read full review of Amazon
Hide full review
ComplaintsBoard
S
5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Fraud with credit card from hacked amazon account

Today I found out that my credit card is being used from the US. It seems like someone logged in, put in the 2 step verification to another phone number, and then bought stuff: 8 times and added up I'm speaking about almost 550 euros! In just three days. I wanted to contact Amazon but obviously I can not get access to my account. I made a new one with a new e-mailadres, and now I hope they can cancel the made delivery's and assure that I can have my money back the moment I have a new credit card. How is it possible for someone to get acces to my amazon account and turn on 2 step verification without me being noticed at my email of bij my phone number?

Desired outcome: I would like amazon to cancel the made delivery's by the fraud, to assure my I can have my money back the moment I have a new creditcard.

Read full review of Amazon
Hide full review
ComplaintsBoard
A
3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Delivery

Amazon delivery drivers have to be the worst. FedEx and Wal-Mart do a better job when it comes to following simple delivery instructions. When you call and complain to customer service they are dismissive, which is not good customer service at all. Tried of having to constantly having to call and complain because they can not put the items were I specifically told them to in my delivery notes.

Read full review of Amazon
View 0 more photos
Hide full review

Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Amazon customer service

Phone numbers

+1 (888) 280-3321 +1 (206) 266-2992 More phone numbers

Website

www.amazon.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Amazon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Amazon Customer Service. Initial Amazon complaints should be directed to their team directly. You can find contact details for Amazon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Amazon. Discuss the issues you have had with Amazon and work with their customer service team to find a resolution.