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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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J
12:38 pm EDT

Amazon charge for cancelled order

Order made by mistake on 8/9/15. Order cancelled 3 hrs. later. Received email on 8/9/15 confirming cancellation. On 8/10/15 Amazon charged my bank account for the cancelled order. Customer service first denied that the charge had been made. When that was proven false they said "no problem" you can have your money back in 10 days. When I objected they said tough, go tell the bank to fix it. When I asked why I should do all the work to get a refund for money that should never been taken they responded just call the bank right now. When I advised them that banks in the US weren't open at 7pm, they didn't know because they were in India. They then said they couldn't process a refund because they had never heard of Chase bank. Finally they said just wait and see maybe it will be refunded in the next 24 hrs. I am not optimistic Amazon gets to use my (fraudulently
obtained money while I wait for a refund.

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6:30 pm EDT

Amazon canceled order to due price

I purchased on Amazon.com monoprice speakers 8521 for $72.59. I checked out and my total was shown and a message thank you for your order. and a confirmation. I went to look today to see what items shipped and I couldn't find my order from Store123. I get this message :This is with reference to your Order ID [protected]. We regret to inform you that we are unable to fulfill your purchase order. There was a technical glitch at our end, and the item was listed at an incorrect price. We cannot process the order at the listed price. We sincerely apologize for the mishap, and hope you will allow us to serve you again in the future. Your refund will soon reflect in your bank statement.

When you make a purchase from stores123, you can rest assured you will receive products and services of the highest quality. For any other assistance or queries, please do call our Customer Care Executives at [protected] (Monday to Friday 8am to 5pm EST) The speakers are selling for more. This company pulled it after I ordered it because of the price error. After reading all the complaints this company is a scam. They are now saying oh we don't have the stock. These speakers were posted on many websites. Stay far away from this company. Not to trust worthy.

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Commenty
, US
Mar 08, 2016 5:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Very selfish and childish way of thinking.
What would you do by having this problem of inventory sold a t a crazy price due to a technical glitch?

ComplaintsBoard
M
3:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon amazon disabled accept an instant amazon.com gift card, on free amazon gift card user

under A-to-z Guarantee Protection was not sure what Category of Complaint to put amazon under, but anyway this has happen to my account from a message under amazon, not sure again if my account has been compromised or if this was done by an amazon worker, who doesn't like people buying off 3rd party sellers, or something like that. someone from amazon disabled this option below on my account, that I use only gift cards balance, since I am an college student, , I only been buying with free amazon gift cards from both Bing and coke rewards, and no credit cards on amazon, I also email security amazon and spoof amazon under this matter, since again I am not sure this person should been able to do what they did, a lot of the amazon people from message center, told me to use A to Z with 3rd party sellers, who I could not work stuff out with etc., , and then this person on amazon came along and just disabled the following option on my amazon account, this person who wrote, this did so without thinking of what I do next about it, I don't like that they don't even give you a real name amazon should require them too, what ever happen to amazon people always saying the consumers right over the sellers or something like all those message center people where posting in their scripts to my the buyer.
note I did really have had a few problems with orders from 3rd party's and this person sent this message than disabled my access to this option of Accept an Instant Amazon.com Gift Card, no where on amazon does it say they have the right to do with to my account, would it be best for me to close this account once, I get all my orders, or overwrite the account, from an new one, and disabled access to my old account that been compromised by this person who posted this in my messages on amazon. Or email amazon to close this account, then open a new free account with them to fix what this person has done to my account, I need some advise on this matter.

Your Amazon.com A-to-z Guarantee Claims - Please Read

[date and time is listed here]
((to better protect me from whoever is amazon Account Specialist, or if this was hacker who has disabled my account being able to get Accept an Instant Amazon.com Gift Card option for orders on my gift card balance. below is the warning / disabling message, again this person has made what I think of as a unauthorized change to my account))

Hello from Amazon.com.

After careful consideration of your account we found you have filed A-to-Z Guarantee Claims on a large number of Marketplace purchases. I'm very sorry you have encountered difficulty with so many orders.

I recently reviewed your Amazon.com Customer Account information and see you’ve required a reimbursement on your Amazon.com Marketplace orders. While in the normal course of business, the occasional problem order is inevitable, we have found a significant number of issues with your purchases. Due to the high percentage of claims filed, we will be unable to process future claims for orders placed with our third party sellers.

You can find additional details on qualifications for the A-to-z Guarantee by following this link:

http://www.amazon.com/exec/obidos/tg/browse/-/537868/

We work hard to ensure that our sellers are honest, reliable, and responsive, and hope you will continue to shop with us.

Thank you for choosing Amazon.com.

Best Regards,

Account Specialist,
Amazon.com

Accept an Instant Amazon.com Gift Card

You may be eligible to receive an instant Amazon.com Gift Card as an immediate resolution for certain claims. If you decide to select instant Amazon.com Gift Card, the amount will automatically be applied to your Amazon.com account as a gift card balance.

To accept the instant Amazon.com Gift Card on an eligible A-to-z Guarantee claim any time before the claim is resolved: 1. Go to Your Orders.
2. Locate your order in the list and click File/View Claim.
3. Click show more next to You are eligible for an instant Amazon.com Gift Card.
4. Click Yes, I want Amazon credit.

Note:
• Please keep the item for two weeks after submitting your claim and receiving your Gift Card. You'll be notified via e-mail within this time if a return is required.
• If you withdraw your claim after you receive the Amazon.com Gift Card, we will charge the payment method used on your original order.

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H
10:49 pm EDT

Amazon guarantee not honored

The Amazon.com A-To-Z Guarantee Is A Joke And Not Usable and does not give you any guarantee!
I have tried to use this Amazon.com A-to-Z guarantee on several ocassions and they denied my requests for reasons not stated in their denial.

(After appealing their denial they told me that they denied my guarantee because I did not contact the
seller within 14 days of receipt of the products).

This 14 day window is hidden in their description of their A-to-Z guarantee but is not obvious when you
purchase a product. The product descriptions never say that "You have only 14 days to complain about this product".

When you purchase products that are sealed in hard plastic bubble packaging you do not expect that you
have to open the packages Immediately (or within 14 days) to try out or test the products.

For example, you purchase a wireless USB 801.11n adaptor and because the price is right you order 3 of
them. When you receive them they are all nicely packaged in fancy hard plastic packages. Do you expect
that you will have to open each package and test each item? Of course not. You would expect that the
products you received were working and that you could use them several months or years after you
purchased them.

Now this is the problem and the deception about Amazon.com's A-to-Z Guarantee: They require you to open and test the products that they (or their third party sellers) sell within 14 days or they will not honor
their A-to-Z Guarantee!

This is really bad. Who expects to review or use all products within 14 days?

My advice at this point is to not purchase anything from Amazon.com that you cannot verify that is good
and working within 14 days of receipt. That is, do not purchase anything from Amazon.com unless you
intend to use it immediately.

(So much for buying stuff for future use - Forget it!)

hollidayp1 [protected]

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Maximalred
, US
Jul 23, 2015 3:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

under A-to-z Guarantee Protection was not sure what Category of Complaint to put amazon under, but anyway this has happen to my account from a message under amazon, not sure again if my account has been compromised or if this was done by an amazon worker, who doesn't like people buying off 3rd party sellers, or something like that. someone from amazon disabled this option below on my account, that I use only gift cards balance, since I am an college student, , I only been buying with free amazon gift cards from both Bing and coke rewards, and no credit cards on amazon, I also email security amazon and spoof amazon under this matter, since again I am not sure this person should been able to do what they did, a lot of the amazon people from message center, told me to use A to Z with 3rd party sellers, who I could not work stuff out with etc., , and then this person on amazon came along and just disabled the following option on my amazon account, this person who wrote, this did so without thinking of what I do next about it, I don't like that they don't even give you a real name amazon should require them too, what ever happen to amazon people always saying the consumers right over the sellers or something like all those message center people where posting in their scripts to my the buyer.
note I did really have had a few problems with orders from 3rd party's and this person sent this message than disabled my access to this option of Accept an Instant Amazon.com Gift Card, no where on amazon does it say they have the right to do with to my account, would it be best for me to close this account once, I get all my orders, or overwrite the account, from an new one, and disabled access to my old account that been compromised by this person who posted this in my messages on amazon. Or email amazon to close this account, then open a new free account with them to fix what this person has done to my account, I need some advise on this matter.

Your Amazon.com A-to-z Guarantee Claims - Please Read

[date and time is listed here] to better protect me from whoever is amazon Account Specialist, or if this was hacker who has disabled my account being able to get Accept an Instant Amazon.com Gift Card option for orders on my gift card balance. below is the warning / disabling message, again this person has made what I think of as a unauthorized change to my account

Hello from Amazon.com.

After careful consideration of your account we found you have filed A-to-Z Guarantee Claims on a large number of Marketplace purchases. I'm very sorry you have encountered difficulty with so many orders.

I recently reviewed your Amazon.com Customer Account information and see you’ve required a reimbursement on your Amazon.com Marketplace orders. While in the normal course of business, the occasional problem order is inevitable, we have found a significant number of issues with your purchases. Due to the high percentage of claims filed, we will be unable to process future claims for orders placed with our third party sellers.

You can find additional details on qualifications for the A-to-z Guarantee by following this link:

http://www.amazon.com/exec/obidos/tg/browse/-/537868/

We work hard to ensure that our sellers are honest, reliable, and responsive, and hope you will continue to shop with us.

Thank you for choosing Amazon.com.

Best Regards,

Account Specialist,
Amazon.com

Accept an Instant Amazon.com Gift Card

You may be eligible to receive an instant Amazon.com Gift Card as an immediate resolution for certain claims. If you decide to select instant Amazon.com Gift Card, the amount will automatically be applied to your Amazon.com account as a gift card balance.

To accept the instant Amazon.com Gift Card on an eligible A-to-z Guarantee claim any time before the claim is resolved: 1. Go to Your Orders.
2. Locate your order in the list and click File/View Claim.
3. Click show more next to You are eligible for an instant Amazon.com Gift Card.
4. Click Yes, I want Amazon credit.

Note:
• Please keep the item for two weeks after submitting your claim and receiving your Gift Card. You'll be notified via e-mail within this time if a return is required.
• If you withdraw your claim after you receive the Amazon.com Gift Card, we will charge the payment method used on your original order.

ComplaintsBoard
S
9:20 pm EDT

Amazon fraud

Attachments3:25 PM (5 hours ago)

to ecr

>
> I am a customer who bought a Microsoft surface tablet on December 25
> from Amazon website. I got the item in a
> different condition that did not look new and it looked damaged at
> some ends. I packed the item and returned it on January 5.
> I then waited for my refund which I never got.I was in touch with
> Amazon for three months but they did not help me. I was advised by my
> lawyer to file a claim.
> It was denied and I still have not gotten my refund.
> I am trying to use the money to pay for tuition and I would like to
> beg for the money to be returned to me.I know it would be special case
> but I believe that as a customer who has been loyal to Amazon I
> deserve to be given this consideration.
> I know that I made the right choice by buying my gadgets from Amazon.
> I got my phone, tablet and everything from Amazon.
> For all that I have been through, I would like to plead for whatever I can get.
> I have suffered a lot to my health because of this and I would like to
> be helped.
> I have gone through depression and stress because of this.
> I would like my money to be refunded.

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Karen123456
, US
Jul 02, 2015 5:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Amazon sent me a product which did not include everything as written in the description. They admitted this. A lame customer service guy made the decision to not give me any further help. It did not matter that I was an attorney who explained consumer practices to him and that this was unfair. Amazon is so big, they could care less! My advice is to have nothing to do with them. I would believe anything negative you have to say about them.

ComplaintsBoard
J
9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon royalty payments

Just giving a heads up here to anyone thinking of self publishing on Amazon Create Space. They are the most incompetent, inept and indifferent bunch of people I've ever encountered in my 35 years of publishing. I requested to have a royalty payment direct deposited into my bank account and provided all the required info. Instead, they mailed out a check to an address I no longer use. Then they told me the check was voided and that they would direct deposit the royalty. Guess what? After waiting a month, they mailed out another check. All this after I made the necessary changes to my account on the Create Space dashboard requesting for direct deposit only. When I requested employee names and ID numbers that I would need when lodging a formal complaint, I was told that they could not give me that info. Which is their way of saying: No one can be held accountable. PLEASE do not use Create Space.

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D
2:03 pm EDT

Amazon account suspended for no reason

On April 27, 2015 my account was suspended pending a review. I immediately appealed the decision and provided all information that was requested. I was informed that I would receive a response by April 28, 2015. The only response I got was this:

Hello,

To help us with our review of your account, we encourage you to send a friendly reminder to buyers requesting that they leave feedback on your account.

Please do not send more than one feedback request per order. To learn more about contacting buyers, search "Buyer-Seller Messaging Service" in Seller Central Help.

We will notify you by e-mail when our review of your account is complete.
We appreciate your patience and cooperation.

Regards,

Seller Performance Team
Amazon.com
https://www.amazon.com

The item has since been delivered to the buyer and Amazon continues to hold my funds. The buyer has obtained fruit from the transaction, but I am left to wait in purgatory.

I have called Amazon Seller Support and have been told that the Sellers Performance team only communicates via email.

Only information I am being told is that my funds can be held for 90 days and I need to wait for the seller performance team to complete their review.

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Maximalred
, US
Jul 23, 2015 3:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

under A-to-z Guarantee Protection was not sure what Category of Complaint to put amazon under, but anyway this has happen to my account from a message under amazon, not sure again if my account has been compromised or if this was done by an amazon worker, who doesn't like people buying off 3rd party sellers, or something like that. someone from amazon disabled this option below on my account, that I use only gift cards balance, since I am an college student, , I only been buying with free amazon gift cards from both Bing and coke rewards, and no credit cards on amazon, I also email security amazon and spoof amazon under this matter, since again I am not sure this person should been able to do what they did, a lot of the amazon people from message center, told me to use A to Z with 3rd party sellers, who I could not work stuff out with etc., , and then this person on amazon came along and just disabled the following option on my amazon account, this person who wrote, this did so without thinking of what I do next about it, I don't like that they don't even give you a real name amazon should require them too, what ever happen to amazon people always saying the consumers right over the sellers or something like all those message center people where posting in their scripts to my the buyer.
note I did really have had a few problems with orders from 3rd party's and this person sent this message than disabled my access to this option of Accept an Instant Amazon.com Gift Card, no where on amazon does it say they have the right to do with to my account, would it be best for me to close this account once, I get all my orders, or overwrite the account, from an new one, and disabled access to my old account that been compromised by this person who posted this in my messages on amazon. Or email amazon to close this account, then open a new free account with them to fix what this person has done to my account, I need some advise on this matter.

Your Amazon.com A-to-z Guarantee Claims - Please Read

[date and time is listed here] to better protect me from whoever is amazon Account Specialist, or if this was hacker who has disabled my account being able to get Accept an Instant Amazon.com Gift Card option for orders on my gift card balance. below is the warning / disabling message, again this person has made what I think of as a unauthorized change to my account

Hello from Amazon.com.

After careful consideration of your account we found you have filed A-to-Z Guarantee Claims on a large number of Marketplace purchases. I'm very sorry you have encountered difficulty with so many orders.

I recently reviewed your Amazon.com Customer Account information and see you’ve required a reimbursement on your Amazon.com Marketplace orders. While in the normal course of business, the occasional problem order is inevitable, we have found a significant number of issues with your purchases. Due to the high percentage of claims filed, we will be unable to process future claims for orders placed with our third party sellers.

You can find additional details on qualifications for the A-to-z Guarantee by following this link:

http://www.amazon.com/exec/obidos/tg/browse/-/537868/

We work hard to ensure that our sellers are honest, reliable, and responsive, and hope you will continue to shop with us.

Thank you for choosing Amazon.com.

Best Regards,

Account Specialist,
Amazon.com

Accept an Instant Amazon.com Gift Card

You may be eligible to receive an instant Amazon.com Gift Card as an immediate resolution for certain claims. If you decide to select instant Amazon.com Gift Card, the amount will automatically be applied to your Amazon.com account as a gift card balance.

To accept the instant Amazon.com Gift Card on an eligible A-to-z Guarantee claim any time before the claim is resolved: 1. Go to Your Orders.
2. Locate your order in the list and click File/View Claim.
3. Click show more next to You are eligible for an instant Amazon.com Gift Card.
4. Click Yes, I want Amazon credit.

Note:
• Please keep the item for two weeks after submitting your claim and receiving your Gift Card. You'll be notified via e-mail within this time if a return is required.
• If you withdraw your claim after you receive the Amazon.com Gift Card, we will charge the payment method used on your original order.

ComplaintsBoard
S
10:51 am EDT

Amazon warranty cheating

I purchased a Lenovo Laptop (Model B50-70) through amazon.in couple of days before and received the product on 24th Mar 2015. One year of warranty was offered at the time of purchasing. But when checked in the Lenovo site for warranty, i was shocked to know that the product is in use since March 2014 (means more than year) and the warranty left is around 282 days. not 365 days.

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Kym Lynch
, US
Jan 08, 2013 11:58 am EST

I need to get a refunded for the game i got it's the wrong one i need it for the gamecub not playstation 2 if you could help me out.

Thanks.

P
P
Pegram Import
Nashville, US
Nov 18, 2012 5:51 pm EST

Amazon suspends accounts for no apparent reason..it does not matter if you are selling a day or 10 yrs...AND they do not tell you WHY...This company needs to be investigated ASAP..look at all th complaints, , , every one is not wrong!

J
J
jan saathoff
San Antonio, US
Sep 01, 2011 5:26 am EDT

I ordered a book title it is on the receipt but they did not send me the book i ordered, and i have contacted them with no response, jan saathoff

S
S
sheila moses
palmetto bay, US
Aug 13, 2011 2:07 pm EDT

i check my master card bill and there was this unknown charge from amazon on it . please check this out and explain sheila moses 8341 sw 165 ter 30523503973f23d

E
E
Elaine Robertson
Wallyford, GB
Jun 03, 2011 11:31 am EDT

I would like you to stop taking money out of my account and the money you taking with out my consent I would like you to put it back into my account

L
L
Linda Creel
Bogalusa, US
Mar 07, 2011 5:47 pm EST

I purchased a book from Amazon .com and I keep being billed for 9.95 a month. The reference number on my bank statement is [protected] FL.

A
A
Atrack
Farmington Hills, US
Feb 11, 2011 12:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

AMZON has poor seller support even though they get over 28% of the sale. EBAY beats them hands down!

Atrack

H
H
HUGH s. WISOFF, md
,
Oct 15, 2008 10:10 pm EDT

SECOND TIME RECEIVED ZOHAN DVD WITHOUT ORDERING IT. FIRST RETURNED FOR CREDIT SEVERAL DAYS AGO. PLEASE SEND MAILING, LABEL, ETC. FOR RETURN & CREDIT.

C
C
Carol Shahan
,
Sep 21, 2008 1:21 pm EDT

These were ordered directly from Dr. Myles H. Bader. I was unable to get them from my usual book supplier (Books A Million). They took a very long time, months in fact. Anyhow I no longer need them and I would like my money back. They have never been taken out of the box they came in. To whom should I return them?

F
F
Fred Lockhart
,
Sep 12, 2008 5:23 pm EDT

I ordered a tandem bike from Amazon and they sent me two bicycles.I returned one bike but they charged me shipping on the bike I sent back.The order number is [protected]...I do not think I should have to pay this shipping charge for the return of the second bike

ComplaintsBoard
M
8:19 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amazon - item never delivered

Hi, I am Manoj Kumar from Noida, India. Amazon has really frustrated me with their bad customer care service. Here's the story: I ordered a Mamy Poko ORDER # [protected] item on 25th Feb, 2015. Amazon sent this ITEM via India Post Service courier. After few days a postman came to my house without the item and told me to go and collect it from...

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6:28 pm EST

Amazon order & customer service

Hello, so I got my tax refund an ordered 8 items from amazon, the payment went through an I got a confirmation number, then 48hrs later I get 8 separate emails from amazon telling my my account and orders are on hold! I was suppose to verify my billing and shipping address to be correct to match their records?
Sounds easy enough so I literally had to reply individually to each email, one for all 8 items I ordered, I didn't hear back from them so i went to log in my account an check on the shipping, my account login keeps saying my password or email entered is WRONG!
I tried 6 times then I tapped the (forgot password) option, they sent my email a link to choose a NEW PASSWORD, I went through this 7 TIMES an every time I try to login it says same thing!
Finally I chose the CHAT NOW... I'm online explaining my frustration and the customer rep tells me it will NEVER allow me to sign in to my own account until a team specialist takes CALLS ME to talk about my address, I asked how long this process takes?
He replies usually 24hrs, I waited 2 days an I chatted AGAIN an explained everything AGAIN only to be told they can't help me only the team specialist can, I said FINE!
What is their number I will call them since they can't get around to CALLING ME, He explains You CANT CALL THEM, 😡 at this point I'm getting really ticked off!
I told the (chat now) rep to CANCEL ALL 8 ITEMS I'm sick of waiting for a call that I don't know when it's coming, they won't give me a number to watch for an make sure i answer it!... No number for me to call! No Refund available no ITEMS BEING DELIVERED! And to beat it all I CANT EVEN LOGIN IN TO SEE MY ACCOUNT!
Worst customer care I've ever encountered in my life!
At this point still to date!...
They took my money
Refused to send the items
Refused to call me
Refused me to call them
Refused to let me in my own account
I'm just IN LIMBO?
So today I will be filing a fraud report on the charges to my banking, I refuse to be stolen from!... Also there's NO CORPORATE PHONE NUMBERS! 😡👎👎👎
🚫🚫🚫Amazon is a BUYER BEWARE! 🚫🚫🚫

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3:41 am EST

Amazon account locked for no reason

Hello, I have been a customer on Amazon for well over seven years. Then one day, out of the blue, Amazon suddenly wanted me to confirm the credit card details I had with them and used for many different purchases before. This was an official email from them even though it looked and sounded exactly like a phishing email. The only way they would correspond with me was by fax. No direct phone number was ever given to me. My account would be 'locked' (also known as 'account on hold'), until this information was given. Now, even though the account 'specialists' had been super quick to block my entire account (including all digital and kindle content), they were very slow at doing anything about it. In fact, they simply ignored me. Ocassionally they would send me an identical automated email signed from an account specialist. I personally do not believe that these 'specialists' even exist, it is probably all automated, which explains the extremely poor customer service on their part. They still have not responded to confirmation from myself and even ignored one from my bank. Even if you are a good long-time customer your account could still be hit like mine was. Would not recommend Amazon to anyone.

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12:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon horrible customer service

Amazon have put my account 'on hold' for absolutely no reason and refuse to unhold it.
"We didn't receive your fax", yes you did! I sent it to you five times! Awful customer service, the 'account specialist' cannot be reached by phone, only by 80's era fax machines, appalling service, they just do not care at all. No other website I have used has this appalling and unintuitive 'verification method'. Shoddy website. Accounts can be put 'on hold' for no reason at all and Amazon will then keep all of your gift card balance and any other balances all for themselves.

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1:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amazon amazon is cheating the customer

Hi Consumer,

Please be careful while doing online shopping with amazon since they are cheating the customer

The reason is that i have placed an order [protected]) on 11th Dec-14 and the amazon has shipped the product and has not delivered the product. Product was in chennai for delivery and finally amazon is telling that i item couldn't be delivered to you so you place the order newly

Now what happened know they have increased the price of the product by additional 1300 and telling that now place the order

They are doing well in the industry and cheating the customer

Regards

V Ramalingam

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11:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amazon Online shopping

Dear Consumer,

Amazon is not a trusted online shopping destination in india so nobody trust and take care while placing the order

The reason is i have placed an order No:[protected] on 11-dec-14, for this order they have shipped the product but not delivered to me, the reason that suddenly they have raised the price of product by additional 1300 and telling to place the order newly
====================================================================================================
Please look at the history of order [protected])

15 December 2014, 11:01 pm, Chennai IN Returning to seller
15 December 2014, 6:02 pm, Chennai IN Undeliverable
15 December 2014, 12:28 am, Chennai IN Package arrived at a courier facility
14 December 2014, 6:35 pm, St. Thomas Mount, Chennai Tamil Nadu IN Package has left the courier facility
14 December 2014, 6:23 pm, St. Thomas Mount, Chennai Tamil Nadu IN Package arrived at a courier facility
11 December 2014, 6:14 pm, Mewat Haryana IN Package has left the courier facility
11 December 2014, 10:49 am, Mewat Haryana IN Package arrived at a courier facility
11 December 2014, 4:50 am, --- Order details shared with the courier

===============================================================================================

If i speak to amazon customer care there was no proper response from them

I never experienced this kind of online cheating from any of the online shopping service provider (Ebay, snapdel and flipkart, )

Regards

V Ramalingam
[protected]

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pankaj kr singh
, IN
Nov 14, 2018 11:00 am EST
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Dear Sir,

I have already return amazon product before 15 days, but not return my money in my account.
Please check it status and return my money asap.

ORDER # [protected]

Regards,
Pankaj Kr Singh
Mob- [protected]

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Amazon bad work practices discrimination

I worked for one of the amazon fulfillment centers in phoenix arizona for two years. I personally witnessed associates spit in packages and send out orders they knew were broken. I saw one amazon associate hit a temp. With a electric pallet jack because he was high on marijuana. The temp. Was let go because he was limping around and he didnt want the other younger amazon employee to get in trouble. I reported it to a third party company to remain confidential but its been 8 months and the kid just received a minor promotion. Ive seen packers slam kindles on there work stations and thrown them into the boxes they're to be shipped in because they were tired of packing so many kindles. Ive seen people who load the trucks puke in trailers with coustomer orders in them because they were hung over. One amazon assosiate took a piss in a trailer. I saw a assoicate who was sikh tormented in his department to the point he broke down in the restroom and believe it or not he was called into hr and walked out for unstable or violent behaviour. One of the cleaning personnel made a personal choice to stop praying (She was muslim) and i know it was because people actually made comments and mock impression of muslim people as she did it. We make fun of your names and orders and sometimes delay your shipment because the order is funny and t has to make its rounds to someones friends at work. Your information is not confidential. I know it sounds bad but if you order lube and a dildo we know your name address and its always a laughing matter. I was approached by a new area manager and asked questions about the holocaust because as he approached my station i was packing a copy of the pianist. Im of syrian decent and have a full beard because hey i love this religious guy named jesus and like the look. I told him when he asked about what i thought about the holocaust (He didnt know im christian) that "its very upseting what happened back then and it sucks that there is still a lot of hate that seems misguided towards muslims for what the nazis did to the jews". I was callex into hr the next day and question about supposed ant - semitisim. I denied anti - semetic comments and told them that "arabic people like me are semites and i dont care if your a jew". I was fired three weeks later for missing two days of work back to back even though i called in to report my absence. The final reason i got was we just want to seperate you from the company. Arizona is a right to work state and my lawyer said they can do that it it will cost me everything i have and some to battle in court with them. So christmas is a few weeks away. I hope people hear this story and stop buying from this giant company. All the work practises i shared are true. Ask any former associate and i guarantee they have witnessed something unbelievable they never seen with any other company. Ok everyone marry christmas happy hanukkah and allah akbar.

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Amazon unpaid shipper

Unlike most other 3rd party storefronts and companies Amazon has not paid me. I have over a $200. 'balance' but despite the fact this means I have professionally and responsibly shipped the merchandise I have not been compensated. I can't really afford to ship to their customers anymore. Paypal, Ebay have seller fees, transaction fees but at least I get funded and not only that but prior to shipping...so I can do just that. If the customers' payment (ex: credit cards) were unverifiable or bad Amazon would already know this and block the sale originally. Also they might try to scramble and protect themselves in a speculative return, but this does not always happen w/the buyers and the sellers still are faithfully shipping. Many of us are Permitted and licensed. Its more of a dishonesty, 'scam' for a huge company to withhold paying its 'paying vendors', and I definitely feel taken for a ride. I'll probably call my own credit card company to get a resolution altho' this isn't very probable as my issue is with amazon marketplace. A lot of sellers offer nearly new various merchandise, books etc for as low as a penny and this astounds me especially living the fact their umbrella website people are not giving them a handful in exchange.

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Wendy Enright
Napa, US
Dec 10, 2014 8:07 pm EST
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I have not personally experienced this from Amazon, however I do not have an account. But, I have heard this from about 4 other people so this tells me to stay away from Amazon. Thank you for the info and I hope you get paid soon.

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Amazon Cheating ! Fraud! Refund not issued even after a month

Hello I am Sabarish Kumar

I wish to bring this to your kind notice that I had placed an order, WD Elements Portable 1TB USB 3.0 External Hard Drive (Black) (Order # -[protected]) on Amazon.in on Sept 29, 2014 and received the product on Oct 7, 2014. Unfortunately the product was not working so I placed return request on Oct 7, 2014 and the product was picked up from my end by Amazon.in on Oct 9, 2014. The refund amount (i.e, ) 3739 INR was to be credited to my account on or after Oct 9, 2014 but till today (Nov 07, 2014) the amount has not been credited. When I contacted Amazon.in on this issues several times after I initially checked the status of refund on Oct 14, 2014 they provided me with the NEFT Payment Transaction ID – [protected] and added that the refund was initiated on Oct 9, 2014 and also suggested me to check my bank statement. After I checked my bank statement, I contacted Amazon.in and informed that no money was credited and also provided a soft copy of my bank statement on their request.

Again a week later I asked them for the UTR number and they provided the same Payment Transaction ID saying it's the UTR number. Meanwhile I even asked them for proof of the refund initiation and they didn't provide me any, they have been beating around the bush. They have been sending the same email time and again, every time I contacted the costumer care. It's been more than a month now. Now they are disconnecting my call intentionally (either putting on hold or the Customer care associate saying "Thank you for contacting Amazon..." while I am still saying "Hold on hold on...".) Even after a word of warning from me they have uploaded the status of the refund as "refund issued". I have been taking to them for more than a month everyday. THEY ARE CHEATING CUSTOMERS. PLEASE TAKE SEVERE ACTION AGAINST AMAZON.

As the refund amount was not credited to my account till now and I request you to look on to this issue and to suggest me the right solution to resolve this issue.

Thank you.
------------------------------------------------------------------------------------------------------------------------------------------------------------------
Followings are emails and chat transcripts from Amazon.in

1 ---------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: I would like to know about the refund status of a recently returned item. When I checked the status it says "In transit" and also "Refund issued" whereas it seems no bucks returned to my account, if I'm right.
08:05 PM IST Amazon(Amazon): Thank you for contacting Amazon!my name is Deepak I'm sorry to know about this. I'll be glad to help you.
08:05 PM IST Sabarish Kumar N R: Could you please address my issue ASAP ?
08:06 PM IST Amazon(Amazon): Sure Sabarish Please allow me few time to check it for you.
08:06 PM IST Sabarish Kumar N R: Of course take your time
08:07 PM IST Amazon(Amazon): Thanks for waiting Sabarish As I have checked the details your refund was initiated on:Thursday 9 October 2014 5:03 PM and as per your mode of payments, It takes 7-9 business days for the cheque to be delivered to your given address.
08:08 PM IST Sabarish Kumar N R: What does Refund issue mean?
08:09 PM IST Amazon(Amazon): There is no any issue in your refund, Your refund is in process. 08:10 PM IST Sabarish Kumar N R: Thank you Deepak
08:10 PM IST Amazon(Amazon): You are most welcome Sabarish
2---------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: hello
09:40 AM IST Ahmed(Amazon): Hello, my name is Ahmed. I'll certainly try to help regarding your concern.
09:41 AM IST Sabarish Kumar N R: I would like to check my refund status
it's been over 10 days
09:41 AM IST Ahmed(Amazon): May I place you on hold for two minutes while I research this for you?
09:41 AM IST Sabarish Kumar N R: last time I contacted they told me it would take 10 days for refun
yup
09:42 AM IST Sabarish Kumar N R: and also do check if I'd requested for cash cheque or money transfer to my account, I forgot.
09:45 AM IST Ahmed(Amazon): Thanks for your patience Sabarish.

I've checked with your account and see that you refund was requested on 12 October 2013.
09:45 AM IST Sabarish Kumar N R: 2013, pardon
09:45 AM IST Ahmed(Amazon): oh sorry 2014.
09:46 AM IST Ahmed(Amazon): In this situation, as you haven't received the order yet, this issue is to be investigate by our billing department and they will contact you via an e-mail for the update and it will take 2 business days.
09:47 AM IST Sabarish Kumar N R: what does in transit mean, has the product reached you?
still two days?
09:48 AM IST Sabarish Kumar N R: I'm afraid this would be the last purchase with Amazon
09:49 AM IST Ahmed(Amazon): I'm really sorry for this Sabarish, please wait I'll escalate this with our billing department.
09:51 AM IST Sabarish Kumar N R: The sooner the better. Already I've stared developing second thoughts on Amazon.
09:52 AM IST Ahmed(Amazon): Sure Sabarish, I've forwarded your request to our Billing department.
09:52 AM IST Sabarish Kumar N R: Em, regarding the mode of refund, cash cheque or account transfer?
09:53 AM IST Ahmed(Amazon): Account Transfer.
09:53 AM IST Sabarish Kumar N R: Could you tell me which bank?
09:56 AM IST Ahmed(Amazon): We don't have the bank details but the account number ends with 0137.
09:57 AM IST Sabarish Kumar N R: thank you
09:57 AM IST Ahmed(Amazon): You're welcome. Is there anything else that I may help you with today?
09:57 AM IST Sabarish Kumar N R: Yes refund, make it ASAP
Thank you
09:57 AM IST Ahmed(Amazon): Sure Sabarish, I've already forwarded your request.

Thank you.
Amazon.in
3-----------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: Hello
06:04 PM IST Amazon(Amazon): Thank you for contacting amazon.Hello, my name is Amit.I'll be glad to help you.
Hi Sabarish.
06:05 PM IST Sabarish Kumar N R: Ya, I've a issue with refund
Amazon has confirmed that refund has been issued on Oct 12
but I don't seem to have received
06:06 PM IST Sabarish Kumar N R: I've enquired my bank about this too
They told the same
not refunded
06:06 PM IST Amazon(Amazon): May I place you on hold for 2 minutes, while I research on this?
06:08 PM IST Sabarish Kumar N R: I'd like you to cross-check my account number with this SUSPECTED CREDIT CARD REMOVED
06:09 PM IST Sabarish Kumar N R: The refund status says "In transit" and also "Refund issued on Oct 12"
06:10 PM IST Sabarish Kumar N R: In transit means the product en route to Amazon but not yet reached, if I'm right.
06:10 PM IST Amazon(Amazon): As I have checked that your refund was initiated from our side on Thursday 9 October 2014 5:03 PM.But till yet you did not received your refund.So I am contacting our billing team to solve this issue.They will contact you with in 24-48 hours and provide you all the information.
You need not to worry now.
Please wait for 24-48 hours.
06:11 PM IST Amazon(Amazon): I am positive that you should get your refund.
06:11 PM IST Sabarish Kumar N R: I've already receive a mail from Amazon but still
06:12 PM IST Sabarish Kumar N R: reference number for the refund is ".NFT-141013130XXXXXXXXXXXXXX."
is the reference no ends with xxxxxxx?
06:13 PM IST Amazon(Amazon): This time I am positive that you should get your refund .Our billing team will contact you and provide you all the information.
You need not to worry this time.
06:13 PM IST Sabarish Kumar N R: Regarding the account no
Is the card no the same as the above?
06:14 PM IST Amazon(Amazon): Yes your card number is correct.
06:15 PM IST Sabarish Kumar N R: that's a relief
06:15 PM IST Amazon(Amazon): You need not to worry this time.
Is there anything else I may help you with?
06:15 PM IST Sabarish Kumar N R: nope

Thank you.
Amazon.in

4-----------------------------
Hello,

I'm writing to follow up on our conversation about the order you placed was " WD Elements Portable 1TB USB 3.0 External Hard Drive (Black) " was refunded on 12 October 2014.

Please check in bank with this transaction ID [protected] is Rs.3, 739.00.

If you require any further assistance, you can contact us from the following link:

www.amazon.in/contactus

[protected]

I hope this helps. We look forward to seeing you again.

Warmest regards,
kushboo B

5------------------------
Hello,

I'm sorry to hear that you are unable to see the refund on your order #[protected].

I've thoroughly checked with my available resources and can confirm that we issued a refund to your bank account for Rs.3739.00 on 12 October 2014.

The reference number for the refund is ".NFT-141013130XXXXXXXXXXXXXX.". The reference number will be generated only after the refund is confirmed.

Since you are unable to locate the refund on your account, I request you to please contact your bank customer service with this reference number and ask them to check for the refund with it.

Also, I request you to please check your bank statement between 12 October 2014 to 20 October 2014.

In case, if they still don't see the refund with the provided reference number, please ask them immediately to file a charge dispute on this transaction. Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If bank still unable to locate the refund even after filing transaction dispute, please take transaction dispute number from bank and reply to this email.

Once again, I apologize for the inconvenience you have faced to locate the refund.

If you have any queries or concerns, please feel free and reply to this email, we will be more than glad to help you.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sumeeth

6------------------
Hello,

I understand your concern that you have not received the refund.

Let me assist you,

I have checked with my available resources and want to inform you that already a refund Rs.3739.00 has been credited to your bank account on Thursday 9 October 2014 5:03 PM.

I once again request you to check with the bank once again as we are clear and sure that we have refunded the full amount.

I would request you to provide us the scan copy of the transaction for this month.

Once you provide us the scan copy we will forward it to the billing team and your concern will be resolved.

I sincerely apologies for this additional step that might cause you inconvenience. I hope you'll understand that this will help us in assisting you more precisely.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sanjay A

7-------------------
Hello Sir,

Thank you for writing back to us with required information.

Rest assured, I've forwarded your information to our billing department for further research.

Our billing team will write back to you within 1-3 business days with more information.

If you don't receive the reply within 3 business days or if you have any other or further concerns, then please let us know by replying to this e-mail and we'll do everything we can to help.

You can also reach us by chat or phone from this link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

Thank you for your immense patience in this matter.

We hope to see you again soon.

Warmest regards,
Madhavi S

8------------------------
Hello,

Please accept our sincere apologies for the inconvenience you may have experienced,

I really apologize for this inconvenience, We certainly don't want our customer to face this kind of problems.

I would like to inform you the billing department is investigating your issue and I apologize for the delay.

I would like to request you to please wait for 24 more hours for the billing department to forward us the information and we shall inform you at the moment.

We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the concerned department so that you may never face this kind of problems in future again.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us, We will surely help you.

I hope this helps.

We look forward to seeing you soon.

Warmest regards,
Debojit D

9-----------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: hello
07:02 PM IST Amazon(Amazon): Hello, my name is Akshay. I will be happy to help you today.
07:03 PM IST Amazon(Amazon): Sabarish how may I assist you with my best.

07:04 PM IST Sabarish Kumar N R: The billing department should have contacted me today on incorrect refund issue but not yet they have contacted me
07:05 PM IST Amazon(Amazon): Sabarish the refund has to be of 3739rs.
right?
07:05 PM IST Sabarish Kumar N R: yup
07:05 PM IST Amazon(Amazon): Sabarish as I can check we have refunded the same amount.
07:08 PM IST Amazon(Amazon): Sabarish I have checked it in notes that you have not received the refund yet.
Sabarish are you there?
07:09 PM IST Sabarish Kumar N R: yes I am
I know I've not received the refund yet that's why I'm contacting you
07:10 PM IST Amazon(Amazon): Sabarish refund reference: .NFT-[protected]
07:10 PM IST Sabarish Kumar N R: is refund initiated again?
07:10 PM IST Amazon(Amazon): rIGHT.
sorry.
07:11 PM IST Amazon(Amazon): Right.
This refund request is being treated as a disbursement as there was a new CC or DD refund instrument specified on the request
Sunday 12 October 2014 3:04 AM (IST)
07:11 PM IST Sabarish Kumar N R: so when will it reach my acc?ount
07:11 PM IST Amazon(Amazon): Sabarish I really apologies for the inconvenience that you have not received any response yet..
07:12 PM IST Sabarish Kumar N R: yes initially I went for DD option but later changed it as account transfer
07:12 PM IST Amazon(Amazon): Sabarish refund has to be in your account yet.
07:12 PM IST Sabarish Kumar N R: so when will it reach my account?
07:13 PM IST Amazon(Amazon): It has to be reach in your account.
07:14 PM IST Amazon(Amazon): I don`t know the reason why it is not reached to your account.
Please accept my apologies for the inconvenience caused to you.
i am escalating this matter at higher level because it is not the way we process refund.
07:15 PM IST Amazon(Amazon): Your refund is in wait from a long time.
It will be done on urgent basis.
Sabarish It never happens like this.
The reason is not updated that why this happened.
07:16 PM IST Amazon(Amazon): Please accept my apologies Sabarish.
07:16 PM IST Sabarish Kumar N R: mmmm
07:16 PM IST Amazon(Amazon): I will personally follow up your case from now.
And will send you the updates as well.
07:16 PM IST Sabarish Kumar N R: so could you tell me still how many day do I've to entertain you exchanging messages
?
07:16 PM IST Amazon(Amazon): I am sure this will work for you.
07:17 PM IST Amazon(Amazon): Sabarish You have no need to follow up I will do it for you and I will try my best that it will be done by monday.
So we can gain your faith back which you have lost little.
07:17 PM IST Sabarish Kumar N R: ah still two more days
07:18 PM IST Amazon(Amazon): Sabarish tomorrow is sunday.
otherwise I will ask for tomorrow.
07:19 PM IST Sabarish Kumar N R: no chance for that because already I've lost faith in you and I'm ready with all the required papers to file a case against Amazon.in if I don't receive my refund in 4 days.
07:19 PM IST Amazon(Amazon): Sure Sabarish.
07:20 PM IST Amazon(Amazon): Sorry.
I took it wrong.
07:20 PM IST Sabarish Kumar N R: anyways I took it right
07:20 PM IST Amazon(Amazon): Sabarish It will be with you with in next 4 days.
07:20 PM IST Sabarish Kumar N R: thanks for updating me
07:20 PM IST Amazon(Amazon): I got it correct but i just got scared with the first few lines.
07:20 PM IST Sabarish Kumar N R: and stick to the 4 days
07:21 PM IST Sabarish Kumar N R: that's the deadline
07:21 PM IST Amazon(Amazon): Sure Sabarish.
07:21 PM IST Sabarish Kumar N R: bye
07:21 PM IST Amazon(Amazon): Sabarish I hope i answered to your query at your satisfaction level.
07:22 PM IST Amazon(Amazon): Sabarish I got nervous now because it`s the first experience with me that customer reacted in this manner.
i hope you can understand.
07:22 PM IST Sabarish Kumar N R: yes I do very well
07:22 PM IST Amazon(Amazon): Please accept my apology if i have done any mistake.
Thank you for your understanding.
07:23 PM IST Amazon(Amazon): Sabarish I hope i answered to your query at your satisfaction level.
07:23 PM IST Sabarish Kumar N R: Don't panic, if at all I file a case it would be against Amazon.in not personally on you
07:23 PM IST Amazon(Amazon): Thank you Sabarish.

Thank you.
Amazon.in
10------------------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: Hello. Refund not yet received.
05:07 PM IST Emmanuel(Amazon): Hello, my name is Emmanuel. I'll certainly try to help regarding your concern.
05:08 PM IST Sabarish Kumar N R: Today is the promised date.
05:08 PM IST Emmanuel(Amazon): I'm sorry to hear that Sabarish.
Could you please provide the order number
?
05:09 PM IST Sabarish Kumar N R: [protected]
05:10 PM IST Emmanuel(Amazon): Thank you for the order number./
Please wait while I check this for you.
05:13 PM IST Sabarish Kumar N R: Hello
05:14 PM IST Emmanuel(Amazon): Thank you for your patience Sabarish.
I'm sorry that it took little longer than expected.
05:15 PM IST Sabarish Kumar N R: 20+ days is not little longer
05:17 PM IST Emmanuel(Amazon): No Sabarish, I was talking about the wait time I took to check the information.
I'm really sorry that the refund has not been credited yet.
05:17 PM IST Sabarish Kumar N R: I'm talking about the refund wait
05:18 PM IST Emmanuel(Amazon): I will go ahead and contact our billing team asking them to process the refund right away and will inform them to confirm the same with you.
05:18 PM IST Sabarish Kumar N R: Fine I'll head to the consumer court right away
05:19 PM IST Sabarish Kumar N R: I've been waiting for the billing team to respond for a week
Enough is enough
05:21 PM IST Emmanuel(Amazon): I understand Sabarish, please accept our apologies for the inconvenience caused in this regard.
We certainly didn't expect this to happen.
05:21 PM IST Sabarish Kumar N R: Thanks for everything. Bye.
I can wait no longer.
05:21 PM IST Emmanuel(Amazon): Please be assured, I will send the request to the billing team on priority for you.
05:22 PM IST Emmanuel(Amazon): Please give us last chance to resolve this for you Sabarish.
05:22 PM IST Sabarish Kumar N R: Let's deal it officially thru the court
05:23 PM IST Sabarish Kumar N R: Already I gave more than enough time and details you wanted
05:25 PM IST Emmanuel(Amazon): Yes Sabarish, I understand that you've provided all the details which we greatly appreciate.
05:26 PM IST Emmanuel(Amazon): Please be assured, I will send the request to the billing team on high priority asking them to issue the refund today and will also ask them to confirm the same with you via email.
05:27 PM IST Emmanuel(Amazon): I understand Sabarish, this is has been very much delayed and please understand we certainly didn't expect this to happen and is a rare case.
05:27 PM IST Sabarish Kumar N R: Fine you gave me a word
Today
You have upto 9 pm
05:29 PM IST Emmanuel(Amazon): Thank you for your understanding and patience in this regard Sabarish.
As informed, I've successfully sent the request to the team asking them to process the refund today,
Here is the request which I've sent to them :

*** ISSUE THE REFUND TODAY **

Hello team,

Customer was promised that the refund will be received today and it has not yet been credited and is not at all happy with this, I request you all to check and process the refund at the earliest by today and update the customer with the same.

Thank you.
05:30 PM IST Sabarish Kumar N R: Hmmm
05:31 PM IST Sabarish Kumar N R: If you don't live up to your word then I'll.
05:32 PM IST Emmanuel(Amazon): I understand your frustration Sabarish, If i were you I'd have felt the same.
05:33 PM IST Sabarish Kumar N R: Here's my word if the refund is not issued by 9pm tonight a complaint will be filed tomorrow morning by 11
05:33 PM IST Emmanuel(Amazon): Please rest assured as the request has been sent to the team they will process the refund.
Okay Sabarish.
As the request has been sent to the team they will process the refund and also they will update you with the same.
05:34 PM IST Sabarish Kumar N R: Bye
Thank you
05:34 PM IST Emmanuel(Amazon): I'm really sorry for the inconvenience caused.
And thank you for your patience in this regard.
You're welcome Sabarish=.
Thank you for contacting Amazon. We hope to see you again. Have a great day.

Thank you.
Amazon.in
11-----------------------------
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: Please connect me to some higher decision making authority from the Billing department to fix my issue
07:31 PM IST Amazon(Amazon): Hello, my name is Pranay. I'll be glad to help you today.
Please let me know your concern, I'll be happy to do everything I can to help you.

07:31 PM IST Sabarish Kumar N R: I'm not interested in talking with no one other than an official from the billing dept
07:32 PM IST Sabarish Kumar N R: I already made a request on the same some 20 mins ago but I got disconnected
07:33 PM IST Amazon(Amazon): At this point of time, I request you to write an email to "[protected]@amazon.in" with your concern.
We'll forward your email to our billing department and you'll receive a response from our billing team within 24 hours.
07:34 PM IST Sabarish Kumar N R: For your information the deadline is today 9pm for the refund of this order [protected]
07:35 PM IST Sabarish Kumar N R: I'm not ready to explain things time and again to a random person evertime
07:36 PM IST Sabarish Kumar N R: I demand you to connect me to some higher decision making authority from the Billing department to fix my issue right on this chat
AND I AM SERIOUS!
07:37 PM IST Amazon(Amazon): I'm sorry, we do not have chat facility for our Billing team.
Please write a email and you'll receive a response within 24 hours maximum.

Thank you.
Amazon.in
12------------------
Hello, I'm sorry to hear that you are unable to see the refund on your order #[protected].

I've thoroughly checked with my available resources and can confirm that we issued a refund to your bank account for Rs.3, 739.00 on Sunday 12 October 2014 2:35 PM. Please understand that the refund was initiated on 9th October and processed on 12th October.

The reference number for the refund is already sent to you via email by our billing team. The reference number will be generated only after the refund is confirmed.

Since you are unable to locate the refund on your account, I request you to please contact your bank customer service with this reference number and ask them to check for the refund with it. Also, I request you to please check your bank statement between 9 October 2014 to 15 October 2014.

In case, if they still don't see the refund with the provided reference number, please ask them immediately to file a charge dispute on this transaction.

Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If bank still unable to locate the refund even after filing transaction dispute, please take transaction dispute number from bank and reply to this email.

Once again, I apologize for the inconvenience you have faced to locate the refund. If you have any queries or concerns, please feel free and reply to this email, we will be more than glad to help you. I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Vijaya K

13---------------- Hello

Hello,

I've forwarded your issue to our billing Customer Service team. You should hear back from them in the next 1-2 business days.

We look forward to seeing you again soon.

Warmest regards,

14----------------
Hello,

Thanks for writing back with the contact number.

I will forward this number to the billing team and make sure you will get a call from them.

In the meanwhile I would kindly request you to contact the bank agent clearly make them a note of "charge dispute" so that they will give you a reference number for this charge dispute of your refund.

You please write to us with that reference number so that we will proceed further and do needful to you with the refund.

If you need help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

We're available 24 hours a day, 7 days a week.

We look forward to seeing you again soon.

Warmest regards,
Nanda S

15--------------
Hello,

This mail is regarding your order #[protected].

This is to inform you that please contact with your bank with refund reference no. NFT-141013130XXXXXXXXXXXXXX and they will surely help you in this.

However If your bank is unable to locate the refund with the reference number NFT-141013130XXXXXXXXXXXXXX.

Please follow the below steps:

1. Contact the customer service of your bank.
2. File the transaction dispute as "refund never processed."
3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.
4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

We will escalate this matter to the appropriate team and make sure that you receive the refund at the earliest.

We look forward to seeing you again soon

Warmest regards,
Manish N

Amazon.in

16------------------
Hello,

This E-mail is regarding the refund of the order#[protected] for item "WD Elements Portable 1TB USB 3.0 External Hard Drive (Black)".

I would like to inform you that as you have not received the refund in your account till date, I request you to please dispute the charges with the bank. In case they are not able to help please provide us the copy of the bank statement along with the dispute transaction ID and we will assist you further.

We look forward to seeing you again soon.

Warmest regards,
Jasmeet S

Amazon.in

17----------------
Hello,

I understand that you want the full NEFT transaction ID. I'll surely help you about this.

So quickly resolve this concern, I have contented to our billing team and ask them to look into this matter and resolve this on high priority.

So, I requested to you please wait for another 2-3 business days and our billing team is write back to you with proper resolution.

And please be assure that you will get the refund for your order at the earliest.

We try our level best to provide convenient and stress free shopping to our customers but in this case we haven’t met the standard, please accept my sincere apologies for this.

Your patience and understanding is highly appreciated in this matter.

I hope this helps. We look forward to see you soon.

Warmest regards,
Prince B

18----------------
Greetings from Amazon.in

We wanted to let you know that we received your return for your order [protected] and our returns department is now processing it.

If a refund is due you will receive another email confirmation shortly.

Further information regarding refunds can be found on our help pages http://www.amazon.in/gp/help/customer/display.html?nodeId=201149850

Thank you for shopping at Amazon.in.

Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.
19------------------
I demand the SCREENSHOT of the page you use to get the NEFT ID and also the SCREENSHOT of the page which confirms that your transaction is refund initiated(as you have said). And also today is the third day and I have not received a mail from you. Sabarish Kumar
20---------------
Hello,

I am sorry to inform you that we are unable to send you the screen shot as per company policy. I apologize for the inconvenience.

To make things even better, I have checked and found that the amount of Rs.3, 739.00 has been issued to you on 12 October 2014 from our end and till now it would have been credited to your account.

I request you to please contact your bank customer care service for the status of refund, if till now you have not received the same.

Rest assure that your issue will be resolved at the earliest.

If you have any further query, please write back to us and we will resolve your issue at the earliest.

We look forward to seeing you again soon.

Warmest regards,
Salman K

21-----------------------
Hello,

As per our conversation, I've escalated this issue to our concern department and within 24-48 hrs. you will definitely get an email regarding the NFT details.

I hope this helps you.

Warmest regards,

22-----------------------
Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected] .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 9 October. The reference number for the refund is reference: .NFT-141013130XXXXXXXXXXXXXX.

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sonika

Amazon.in

23------------------
Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected] .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 12th October 2014. The reference number for the refund is reference: Payment Transaction ID [protected]

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Meghana

24---------------------
Hello Sabarish,

This Email is regarding the refund for your order of 'WD Elements Portable 1TB USB 3.0 External Hard Drive (Black)'.

I've checked and ca confirm that full refund was issued from our end for the above order. The reference number for the refund is NFT-141013130XXXXXXXXXXXXXX.

If you still not receive the refund, I kindly request you to please contact your issuing bank with this reference number for more information about your refund and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Fawaaz

25----------------
Hello,

I'm writing to follow up on our conversation about the refund for your order #[protected] .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 9 October. The reference number for the refund is reference: .NFT-141013130XXXXXXXXXXXXXX.

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Sonika

26--------------------
Dear Customer,

I am James from Amazon customer service, I am writing to follow up on our telephonic conversation regarding your order.

I am sorry for the delay and inconvenience caused regarding the refund for this order.

I have contact the billing team to send the U.T.R number at the earliest to you.

I will personally follow up on this order and will keep you posted.

I am going to be you single point of contact till the issue is resolved.

Its been a pleasure assisting you and thank you giving me an opportunity to serve you.

Warmest regards,
James

27-----------------------------
Hello,

I am sorry that you are unable to locate the refund yet for your order #[protected].

I understand that your bank is unable to locate the refund with the reference number #[protected].

Please follow the below steps:

1. Contact the customer service of your bank.
2. File the transaction dispute as "refund never processed."
3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.
4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

We will forward this matter to the appropriate team and make sure that you receive the refund at the earliest.

If you need help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

Were available 24 hours a day, 7 days a week.

We look forward to seeing you again soon

Warmest regards,
Nithya R

Amazon.in

28------------------------
Hello,

I'm Sai from Amazon leadership team and I'm writing this e-mail in reference to the order #[protected]. I have looked in to the issue which you are facing and as you requested we already gave you the UTR number.

In this case I request you to follow the below steps:

Please follow the below steps:

1. Contact the customer service of your bank.
2. File the transaction dispute as "refund never processed."
3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.
4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

Please kindly do the needful so that we could help you further.

We hope to see you again soon.

Warmest regards,
Sai

Amazon.in

29-------------------------
Hello,

I am very clear that I have not received any refund. I have contacted my bank thrice in person regarding this issue and they have made it clear that they are unable to help on this issue and they told me “Only Amazon.in could help you”. I am really upset on your costumer care, they have been disconnecting my call on purpose( I know it very well, it’s not technical fault. The last call was disconnected with the CC associate saying “Thank you for contacting Amazon….” while I was still speaking, literally.) If you are sure the refund has been issued then submit me a proof, CASH ACKNOWLEDGEMENT RECEIPT and also UTR NUMBER. The payment transaction ID that you have been giving me is the same as that of the UTR number provided by you. I am not illiterate to not to figure out the difference. DON’T FOOL ME OUT.

JUST GIVE ME “CASH ACKNOWLEDGEMENT RECIPT AND UTR NUMBER.”

If I receive another lengthy mail with no information I demanded and only dumb excuses, that’s it that would be the end of the episode. I know where to talk and what actions to take.

Your mail should be as simple as the following….

UTR number is ……(number)

Cash acknowledgement receipt (attached here)

no ### nothing. just two simple lines. understood?

Sent from Windows Mail
Sabarish Kumar

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robince
, IN
Dec 24, 2014 3:38 am EST

Ok heres the update of the same.

I got my money from amazon.
On my account setting on amazon Their was a option to add bank account for refund after adding that within 1 hour my money was transferred. I think this would help you guys too.

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robince
, IN
Dec 19, 2014 1:24 pm EST

AMAZON IS DOING SAME CHEAT WITH ME.

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Amazon False Promise

I have ordered piegon sterlizer back on 05.11.14 with Order [protected], as per amazon order was shipped on 06.11.14 and today i.e. 12.11.14 i received an email from amazon that parcel has been undelivered and returned back and that too no one from amazon / gati came in to drop the item and moreover i dint received the call from amazon that we are not able to locate your address.

I spoke at customer care but no positive reply, they were just saying we cant help you out in this.

How come amazon can give such a pathetic services. Really Really very much disappointed with amazon.

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Amazon Laptop battery not delivered in time

Im one of those people who are nicely cheated by amazon. I had ordered for 1435 dell laptop battery for 1675 Rs or so. But even after 7 days of time as quoted by amazon, they have not cared to deliver it on time. worst than this is the email sent to them has bounced back on me not one but twice. They have no contact numbers to track the order. they dont bother to put up their toll free number on their website. I dont know how people are still buying products from amazon like potatoes. This is my bad experience. if i dont get my product even by monday, then i will definitely go to consumer court and put up the cheating business of amazon in all my websites & social media

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Reviewer66364
,
Sep 03, 2015 11:11 pm EDT

while ordering they show 24 pieces but sent only12 pieces by kuber industries

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Verified customer This complaint was posted by a verified customer. Learn more

Amazon Harassment of Customer

Reference is mde to
Order ID [protected]:1 of Eveready HL51 40-LEDs Rechargeable Home Light (Maroon) which was
promised to bedelivered by friday the 26th September. The product was not dispatched till the 25th and when contacted
the seller replied bluntly that he is no more interested in selling the product.
I was forced to cancel the product and wasted my time pleading with the seller
My review was also deleted and when i contacted the customer service all i
got a reply was that investigation will be carried out by AMAZON and the results will not be disclosed.
Meanwhile the seller will continue fooling and cheating people as is my case. I doubt whether this mail will ever be reviewed
by AMAZON . All the customer executives of AMAZON has a typical answer that the matter will taken up with higher authorities
Without a copy of mail been sent to customer

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smitdshah
, IN
Nov 13, 2014 1:16 am EST

Stop using amazon. As they are not providing proper services.

I have ordered piegon sterlizer back on 05.11.14 with Order [protected], as per amazon order was shipped on 06.11.14 and today i.e. 12.11.14 i received an email fromm amazon that parcel has been undelivered and returned back and that too no one from amazon / gati came in to drop the item and moreover i dint recived the call from amazon that we are not able to locate your address.

I spoke at customercare but no positive reply, they were just saying we cant help you out in this. And Again today i called customer care service and after listening to me they are disconnecting my calls. This is a great move by amazon. Keep it up amazon.

How come amazon can give such a pathetic services. Really Really very much disappointed with amazon.

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Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

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