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Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Prime membership collecting double payments

On 9.1.22 I discovered that Amazon had been billing me for both Annual and Monthly membership/subscription fees since February of 2017 over-charging me nearly $1,000. After extensive discussion we failed to reach an agreement, but I noticed later that day, Amazon issued refunds for 7 or 8 months in 2022 of $111.54, leaving unpaid double charges $843.96.

How this happened (per conversation with Amazon representative):

On 9.1.22, I noticed the balance on my WSECU Visa ending in 0731 was considerably higher than normal, which is unusual since it is only used for stable recurring payments. Upon examination of this account, I found two billings on 9/1/22 from Amazon marked as Membership. One was for $150. and the other $11.

I have always paid for an annual subscription to avoid the excess amount charged for monthly payments. As I paged back, I was surprised to find among my Amazon charges that I had been paying $16.19 each month for membership; as this billing continued back on the same date each month into the previous year, I was alarmed and called Amazon for clarification. At first, after speaking with a supervisor, the representative offered several different rebates in such rapid speech that I had to interrupt to clarify whether they were going to rebate all double charges or not. After a couple more consultations with supervisors, I was informed that in 2017 (when I had an active annual membership), they offered me a free month, which I accepted. They said the offer, apparently intended for new subscribers, had a stipulation that if it wasn’t cancelled, the customer would continue to be billed, so beginning in February of 2017 they started charging me a monthly membership in addition to my annual membership. This fee was of course, buried within all my Amazon purchases. For the next five years, they continued to collect both annual and monthly membership fees for the same single account. Admitting that they had been double-billing me for one account for 5 years, they offered to make a refund.

Their first offer was to refund monthly premiums for 3 months. When I rejected that offer, after conferring with a supervisor, I was offered a refund for 2022 only. Again, I said that was not satisfactory, that I thought I should be refunded all double payments. The representative continued talking very fast mentioning various policies, charges and refunds. At this point, I was confused and asked them to please send something in writing itemizing all membership overcharges since February 2017 and all refunds. Amazon stated they could not issue a full refund without a Disputed Charge notice from my credit union. When I called WSECU, they stated that I was being deceived, because Amazon knows that banks/CU’s cannot dispute paid charges after 90 days (they did mail me a dispute form, which I am filling out).

On 9.2.22 I again checked this WSECU credit card account and found several additional refunds and charges posted separately to this account, apparently following our conversation on 9.1.22: 16.19 X 4 = $64.76, plus $14.03 X 3 - $42.09, and $4.70? for a total of $111.54.

To make things even more confusing, I was both refunded and charged another annual membership of $150.12.

I did not receive any explanation what these refunds were for nor why those particular amounts, however, checking my account, I note I was charged $16.19 for 5 months from April - August of 2022 and $14.03 for 3 months from January - March. It may be that Amazon's intent was to refund double payments in 2022, except they shorted one payment of $16.19.

They did not issue any refunds for for the additional 59 months of double billing from 2/17 - 12/21 amounting to $827.77. In total Amazon still owes me $843.96.

Desired outcome: Amazon refund me the additional $843.96 for the balance of all double payments collected for Prime membership from 2/23/2017-9/1/2022

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Gregg Motonaga
, US
Jul 28, 2023 2:10 am EDT
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Yes! This happened to me as well. How did you manage to even dialogue with Amazon. I have not been able to contact them. There is no phone number or email address. They owe me for double charging me an annual and monthly membership.

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7:50 am EDT
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Amazon cashback from order not received from Amazon India, inspite of 3/4 complaints. No one bothers

Placed order for 2 LEGO games for my grandson, dated 11 th august 22, vide order [protected], for 3398 INR , delivered on 16 th August 22.

As per terms i was to get a cashback for COD, by paying online by scanning.

Shockingly, even after writing 3/4 mails after getting promise of cashback by 25 th August 22, NOTHING WAS DONE ABOUT IT . Sorry to say that Amazon employees in INDIA don't bother about customers, as they are very ARROGANT.

Please help me in getting my cashback asap.

Thanks,

D MUKHERJEE

Desired outcome: cashback asap please

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12:33 pm EDT

Amazon Delivery

I cannot tell you how many times I have been home when Amazon has delivered, and I witness the delivery driver THROW my packages up onto my porch. My husband and I have both tried to speak to drivers on occasion to address the mishandling of our items, but they do not care. The responses we have received are “do you think it’s my job to personally walk up and place items by the door?” or “it’s too much bending” or my favourite “I don’t have time to be careful”. The flagrant mishandling of peoples items is beyond disgusting. There have been many many times I have received damaged items strictly because of the poor handling during delivery. Drivers should be expected to properly and professionally handle products, and themselves for that matter, at a bare minimum.

Desired outcome: Better training and accountability for drivers who are handling many different types of products, including those that are fragile. hopefully moving forward there will be better service.

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Complaining again
Folsom, US
Aug 30, 2022 1:11 pm EDT

Amazon, allows you to get notified via text or email of deliveries as they arrive. Go into your account and change your settings. In this location, you can set where you want your deliveries placed. Once delivered your notification, will come with, how was your delivery? Believe me, drivers have been fired based on your response. You can also call, I have complained that boxes were left in front of my garage door, instead of the front door out of laziness, and I ran over them with my car, Amazon gave me a credit for the inconvenience and reordered the items. Things changed after that with my deliveries.

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1:05 pm EDT
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Amazon amazon refuses to help me get gift card money from deceased spouse. In effect they have stolen $606 from me.

Starting Aug 8-10, I called amazon customer service to ask how to redeem gift card balance from my deceased husband's amazon account. They told me the amount is $606. They gave me an email address to use to send the death certificate. They told me the money would be transferred to my account, and that husband's account would be closed. BUT they, Amazon, closed the account without transferring the money. When I called to pursue the transfer I was told we can do nothing because the account was closed. But I did not ask them to close it. That was their doing. All I asked for was the $606 transferred to me, or somehow made usable to me. The representative repeated the same message about 30 times. "We have done all we can do. There is nothing more we can do." Of course, there is always a way, but they are simply unwilling.

After I pushed and pushed, they gave me the email of the CEO (now Andy Jassy who replaced Jeff Bezos) to write to ask for help. Ha. Fat chance he will answer. And, no, indeed he, nor a representative, has answered my email.

Bottom line in effect Amazon stole $606 from a grieving widow and family. How many thousands of dollars has Amazon accumulated this way...not having a department that can properly deal with deaths of account members. It is just awful to be treated this way.

Desired outcome: I want to receive the $606 that Amazon kept from my deceased husband's account. And I want them to train their staff to correctly deal with these situations.

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3:50 am EDT

Amazon Lazer beam

I ordered a lazer beam from America from amazon. Com they emailed me to say that it had been returned by them and I would receive my money back in 3 to 5 days this was in July I have complained to amazon and also the seller with no luck

Order no [protected] amazon

Seller comfort wheels

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7:37 pm EDT

Amazon Medical Alert System

Ordered medical alert system July 21, 2022. Received 2 days later. Unit had rechargeable betteries installed in system and they had corroded to system. Contacted Amazon and they said they had to talk to dealer but told refund would be deposited back to my account but never happened. i had numerous chats with customer service reps and was assured my refund was going to happen. on Friday August 19 Amazon texted me and said they were not going to refund my money because i had not responded to their emails which i found none in my box. They had previouly told my daughter in law they did not want the defective unit returned. Amazon farmed this purchase out to dealer, i didn't and I paid Amazon so I feel Amazon cannot cheat me out of my money. Anne Branch @ branchstables @ hotmail.com

Desired outcome: Full refund of 257.99 deposited to my account

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10:25 pm EDT

Amazon Google nest WiFi router

I ordered a 2 pack Google nest WiFi router which includes router and 1 point. I received 1 point in a box only. I called and spoke to someone the US, they other a replacement,I received the replacement with same single point, no router in box. I called back again spoke to same people out the US, got to talked with a supervisor, she has a hard time setting up another replacement but got it done, said she put a note in it explaining it should be 2 pack, again I received the 1 point. I called back and got the people out the US, now can't do a replacement and want give a refund. I have to wait 3 days for refund if accept. It was on sale when I order it, I use a gift card along with my card for the order so by time I get that money back, the sale might be over and I have to pay full price. I can't get to speak to no one here in the US to explain that I only keep getting partial order

Desired outcome: Fullfil my order

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1:23 pm EDT

Amazon SCAMMED BY AMAZON!! Amazon stole 2k and will not help!

I ordered a pergola for $2000 on the evening of 7/29/2022. On 7/30/2022 I received a notification from Amazon stating that my package had been delivered. This is a 10x20ft metal pergola that was obviously not possible to have delivered in less than 24 hrs. I checked all around my house and there were no packages in sight(this would be a pretty hard package to miss). I immediately called Amazon and told them what happened. They agreed that was not possible for it to be delivered within 24 hrs and informed me I needed to contact the seller since it was a 3rd party seller, and give them 24hrs to respond. I contacted the seller, got a response to days later saying they are preparing my order for shipment and will have a tracking number to me by the 9th. 9th comes and goes, no tracking #. I call again. Amazon contacts the seller and the seller tells Amazon they will have a tracking # to me by the 12th. 12th comes and goes, no tracking #.(I’ve attached photos of the messages) I open a claim to receive a refund and am told I need to give it 1 week to investigate. 2 days later I call to check on this as it is thousands of dollars I spent on this. The manager I speak with informs me that the claim was closed due to no response from the customer, though he could see that nothing had been sent to me. So he reopened the claim. 2 days later(Today) I call to check on it again and the manager I spoke with escalated the claim for me. 5 hours later I receive an email stating the Amazon A-Z claims dept has fully investigated this claim and have determined that the package was delivered in good condition and the right item was delivered, therefore they will not be able to issue a refund. I’m on the phone with Amazon as I type this. They are submitting a different way to escalation. My next step will be filing a police report. Amazon seems to be all over the place with this and always seem baffled yet unable to help. This is insane, does Amazon vet their sellers? This is 100% a scam and these sellers are fraudulent! PLEASE DO NOT BUY FROM THIS SELLER-UST MART! AMAZON, WHERE IS MY MONEY/PRODUCT? I think this is something worth going to the news outlets about.

Desired outcome: Receive the product with installation for compensation or get my money back ASAP!!

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1:14 pm EDT
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Amazon Deliverer caused property damage

A delivery person backed into my lawn, trenching it. Strange thing is there is tons of places to park and turn around, they chose the only place that it could happen to try and turn around. We’d like to be reimbursed for the damages and time to correct it please. We have a video of the person coming in and leaving and pics of the damage that occurred on 8/21/22 at 10:02 am. You apparently hired the USPS as you deliverer

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9:24 am EDT
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Amazon order No [protected] // Track No VR [protected] YP

I thought I was buying item from Amazon, turns out its Acexier via Amazon.

Email from Amazon 2 days ago says "if not received by 19Th claim refund"

Contacted Acexier last night they say "wait till 24Th" What does complaints advise? Almost bought Tecsun radio at same time but stopped short, just as well, as this might also involve 3Rd party.

Getting emails wanting me to rate experience, what am I supposed to say?

Even trying to find an email address is time consuming

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11:35 am EDT
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Amazon Blocked Account

Back at the end of May 2022 tried to login to my Amazon account on my phone and was taken to the screen to enter the password. Once I did that it sent an OTP to a phone number I have not used in probably 6 years that was apparently added to the two-factor authentication. Called the 800 number (multiple times) and wanted to resolve the matter, but hardly anyone understood what I was saying and had them transfer me to the U.S. call center. Apparently one or all of my answers to security questions were wrong. Gave up until today.

Called once early this morning and got no where. Then called an hour ago hoping for a better outcome, but it may have worsened. Had them transfer me to U.S. suprevisor and he verified my address and email. However, once we got to the security questions I was asked for items in my saved items (can't remember stuff like that from a over year ago) and then of course got dinged by that. Now I am being accused of creating a security breach for calling multiple times.

At the end of my rope trying to recover this account and tired of reps and account specialists telling me to create a new account. Terrible customer service! Need help to fix this problem.

Desired outcome: Would like an account specialist who is not accusatory to help me. Also, would like alternative ways of verifying my identity to unlock the account.

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3:39 am EDT

Amazon Amazon stole my amazon gift card balance by closing my Amazon account

I recently opened my amazon account and

installed money into my amazon gift card balance (just like using the bank service

and then

they closed my amazon account with gift card balance nearly $800

it is literally stealing all of my money in amazon

Can a large company bully their customer

Is this fair?

Where can I report this situation to anyone else?

Thanks!

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Update by Being Bullied By Amazon
Aug 15, 2022 5:53 am EDT

I recently open my amazon account and

I trust Amazon and

installed money into my amazon account which is Amazon gift card balance

Now Amazon is holding my account and trying to close my account

It somehow means they ?steal my amazon gift card balance which is above $700

I can't even think about that why a big company is doing such action

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3:27 pm EDT
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Amazon The order I got came today- but someone needs to talk to the driver

My Product of the bissel steam cleaner came today in a box that the product fits into no other box- The problem I have is when the box was brought in right as soon as he delivered it- The box REEKS of Marijuna- Possibly give the driver the time he needs in between deliverys so he can get out of his car/truck and smoke it and not have it penetrate though all the packages- No harm to the product but now instead of a box to store it in I will need to find something to store it in...

Desired outcome: Send me a storage container that the product fits in at no charge and talk to your driver

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2:07 pm EDT
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Amazon Canceling my orders and not refunding my money.

This has happen to me twice now. Im on ssi, so amazon is stealing from social security which is a federal offnse. Year and half ago I bought 200.00 worth of stuff on amazon. They cancle my order, never sending money back to my credit card. This month they did it again. I bought sever stuff, payment was taken out of my bank acvount, then they cancle my order, no money have gotten back to my bank acvount. I filled complaint with attonery general, amazon bought them off, that's another federal offnse. They have stolen all most 500.00 dollars from me.

Desired outcome: Refund all my stolen money.

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2:01 pm EDT

Amazon Game app called Township

This game app offers an in game purchase of a product called a "Golden Ticket" which I purchased. This product provides perks and rewards for 30 days. About 33hours ago I was abruptly blocked from using the Golden Ticket product that I purchased. I contacted the Township's customer support people through a messaging system they offer to inquire about what happened. Their response was that they were conducting a group test of some sort and that I was a member of that group.I recieved no other explanation of why I can't access a product that I had purchased. Or how long I will be denied access to that product. I feel that if a customer purchases a product that customer should expect to be able to use that product.This game app is a free download from your app store. I am receiving no satisfaction from Township's support and I was hoping that you could help me resolve my problem.

Desired outcome: Helping restore my access to a product that I have purchased with amazon coins.

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8:53 am EDT

Amazon 2 day shipping GIMMICK

They NEVER honor 2 day shipping and blame the carrier. Their response times for customer service between answering you are like 15-20 minutes. They tell you to ask for a refund, and when you do A WEEK AFTER ordering, they want those items that WERE NEVER DELIVERED BY THE CARRIER...MAILED BACK TO THEM. What am I supposed to do mail an EMPTY box or envelope back to them since I NEVER RECEIVED THE ITEMS?

Desired outcome: The last 2 months of Prime refunded and a refund on the items never received. Totals about $40 after taxes. Sent back to MY DEBIT CARD ON FILE, I DON'T WANT CREDIT, I WANT MY MONEY BACK. IT DIDN'T TAKE YOU A WEEK TO DRAFT IT.

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6:28 pm EDT
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Amazon Delivery

I was a Prime member for awhile. Amazon has my address on file, I have not moved in 15 years. The last four orders were delivered to the wrong address. (Notice I said was a prime member. I won’t pay that much for prime when they can’t get my address right after 15 years when they were doing so well up until then.) And yes Amazon was the delivery people not a third person delivery service.

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12:14 pm EDT
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Amazon Amazon does not refund money to the original payment method

I ordered a product for $162.22 from Amazon.

Then I returned the item. They issued the refund not to my original payment methid (AMEX), but to the gifcard balance without letting me know.

2 days later I made a rented a movie from Amazon prime video and it turned out that they used the gift card balance to pay for the movie.

I called Amazon today asking to refund the money to the original payment method. They said "since you used $3.99 for your the price video, it can't be transferred to the original payment method" I tired to explain to them that using gift card was not my choice. They basically said "We can't do anything about it. Have a great day! ".

I other words, Amazon is by default keeping our money in their possession and make us spend the refunded money on Amazon.

It's a scam!

Desired outcome: Refund and apologie

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10:53 pm EDT

Amazon https://www.amazon.com/dp/B00ASMYU3I?psc=1&ref=ppx_yo2ov_dt_b_product_details

I went to post the following review for https://www.amazon.com/dp/B00ASMYU3I?psc=1&ref=ppx_yo2ov_dt_b_product_details. Amazon, decided to censor my review and refused to post it. They say people only want to know about the product, and not the entire process...bull sh**. I want to know the entire experience and I am sure you would too.

Amazon says...

"What's not allowed:

Seller, order, or shipping feedback

We don't allow reviews or questions and answers that focus on:

Sellers and the customer service they provide

Ordering issues and returns

Shipping packaging

Product condition and damage

Shipping cost and speed

Why not? Community content is meant to help customers learn about the product itself, not someone's individual experience ordering it."

I have found that everything boils down to money or power. In this case, I believe, it was money.

They never shipped this battery in a protective shipping box. They shipped it only in its display box. Mind you, this battery has a lot of metal (lead) in it and its very heavy. Everything from Amazon that I have ever received, always comes in its own padded protective shipping medium. None of this damage would have happened if this battery was shipped correctly. This battery was left flopping around inside its box with virtually no protection. I have the pictures and have them available. The battery then sat on my counter top for a few weeks. I then noticed it had leaked a pool of acid off to its right. Unbeknownst to me, I now can see that this battery had internal damage, root cause unknown. I then promptly cleaned up the acid using water and a small amount of baking soda to neutralize the acid. At this point I was hoping that everything would be ok. I came back a few days later to find the counter top had sustained permanent damage. We will now have to replace a counter top costing hundreds of dollars. Looking back, I believe this was the following scenario...Company has a bad battery. Company wants to maximize profits so company sends out defective battery in its display packaging as company knows it is not adequate to protect battery, thus battery and display box will be damaged enough to blame the shipper and company can then file a claim and make its money. Meanwhile, customer gets taken advantage of as he/she is told they do not have to send it back but now might have to pay hazardous waste fees to dispose of it and may even sustain other expenses (in my case, a new counter top). The Shipper is out money...the Customer is out money...and the Company wins $$$! Again, this would have never happened if the battery was shipped in a protective padded shipping box.

Amazon has already seen this review prior to them refusing to list it. As of now, they have not reached out to right their wrong.

Desired outcome: They left me with a leaky battery, root cause was either it was leaky before it was shipped or became leaky as insufficient packaging damaged battery during shipment. This was not the shipping companies fault.

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6:50 pm EDT
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Amazon Amazon my money and won’t help

Ok let me start from the beginning this issue is recent it’s on going it happen in mid July 2022

My account was blocked so to suspicious activity which I don’t know what the heck I did wrong I just returned a few items I recently ordered for the reason I was unhappy with those items so when I found out my account was blocked I called in on July 23 2022 and spoke to a customer service member they told me that they sent a request to have my account reactivated and that I should be good to go so the next I tried to log back and it was all good I ended up returning a device that I had purchased it wasn’t working anymore and that item was worth $431 upon the return I requested my money to be transferred to my Amazon gift card balance instead of my original payment method the problem Is that the customer service rep forgot to mention that my account would only be open for 72hours so no my account is locked again and my money is stuck inside that account and customer service is refusing to help me they’re like useless no help at all I just want my money to be put back into my original payment method (debit card )

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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