Amazon
reviews and complaints

ARGH! Customer service sucks! For some unknown reason my buyers account has been suspended. After over two decades of being a champion of Amazon I don't know what happened... I have probably less than five returns, wrote maybe three reviews and am a prime account user with Prime Video, audible, and music and my account was just suspended out of the blue. This weekend I contacted customer service at least six times and always get the same response "someone will e-mail within 24 hours". First of all it unacceptable that SOMEONE can't resole my issue right away (as most reliable online businesses can), and that NO ONE has contacted me within 24 hours (going on almost three days now). Presently no access to my shopping account, Prime Video and Audible... Am I expected to pay for this service I am not receiving? I am drafting a consumer complaint to the state AG now...

The request for return of the Power Color 6900xt card was through UPS pickup. They came as we were in the car leaving, so UPS waited, we hurried and grabbed the wrong 6900xt box/ new sealed/ and put it in the UPS box, sealed it and UPS driver put a label on it and quickly left. NOW it is in your hands, since June 6th Tracking #1ZY0827926856636531. The problem is we called the next day realizing the wrong Video Card was sent as the return and asked for it to be returned to us. The Customer Service person said they would return it to us as soon as they got it - Then send us the correct card for a full refund no restocking fee will be charged. - BUT it was never sent and we never got it. I called an was told, "Yes, Amazon is liable for the card, once received, so we will find it and return it to you, and if we don't find it we will refund what you paid." We have called many times to resolve this and finally got a nasty "read them the riot act" email, but all the other customer service experiences were supportive, understanding, and tried to help. That is why we buy "Amazon Sold and shipped on Amazon.com.

Now almost two months later, we get an email that says: — "Hello,

As I can check, you believe you returned wrong item instead of coreect item in your return of order #[protected].

We have disposed of this item and can't return it to you. Per Amazon's return policy, Amazon does not store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon. We're happy to accept the return of the correct item at your earliest convenience. We won't be able to process a refund until we receive the correct merchandise. The return window for PowerColor Red Devil AMD RadeonTM RX 6900 XT Gaming Graphics Card with 16GB GDDR6 Memory, Powered by AMD RDNATM 2, Raytracing, PCI Express 4.0, HDMI 2expires on June 09. You can still return the correct item after the return window, but you may be charged a restocking fee.

For more information, see our return policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

Thank you for understanding.

Best regards,

Saba — Help! I have the receipt for the card sent and that is what Amazon owes us for "disposed" card that was supposed to be returned to us.

Thank you,

Casey Reed / Emiliano Reed

I booked two Electric Scooter for Adults on Amazon.ca at the Prime day with the price of 642.94 CAD, and Amazon told me the "Your parcel may be lost

" , then I contact with the customer service, the customer service told me will refund and asked me to booked the third one, the price different will return to me when I received the order, I re-order the third one with the price of CDN$ 861.16. and Amazon refuse me refund the price different . they told me there are no option to refund this price different.

My son published an e-book through them, which started garnishing excellent reviews. Mine (admittedly but deservedly) was one of the first about a month ago. My birthday is this friday, my son ordered my gift from amazon, and they shut down any and all incoming reviews and removed mine because they assumed - without researching or asking - that I was receiving compensation for my review (surprise - none of the other reviewers have - they don't have birthdays now - or he doesn't know them). We have both tried to contact them repeatedly, and they will not respond. Even sent them a scan of my driver's license to verify my birthday. In the meantime, they will not accept anymore reviews for his wonderful book.

This is why your delivery packages never gets to the customer, there left unattended and discarded, the is what I've seen today 7/24/2022 at 4:15pm

I have prime and was told I would receive my order in two days now I keep getting told order will arrive in two more days over and over again. What is the purpose of buying prime with two day shopping and having your order keep getting delayed over and over again, They said I can’t track where my product is it just said tracking by Amazon but no info available. I Paid $139.00 plus tax for full year of prime and this is how they treat me. My last two orders had broken on arrival products in them.

I live in a 400+ room apartment building. I,m handicapped & confined to my apartment. I have been with Prime off & on for about 6 years. The problem I have is that the driver NEVER delivers to my door. I have to go on a elevator very painfully to get the packages. I order alot. They leave the packages on a park bench outside the building. I have complained soo many times I gave up. They say they will note the account but NOTHING gets done.It clearly indicates that DO NOT LEAVE THE PACKAGES ON THE PARK BENCH OUTSIDE THE PROPERTY OR IT COULD BE STOLEN. It has happened to me & I have picures to prove it. I guess the drivers just DON'T CARE.

My Thursday, July 21, 2022,. 11:40 AM, I was clearing some branches and yard debris from the tree lawn of my home. I was close to the road when a Amazon Prime Delivery Truck passed me coming within 2-3 feet of where I was working. There was no other traffic and the road was sufficiently wide enough to provide reasonable space.

The truck, Ohio license plate PQM-1912, stopped at my neighbor's house. As the driver delivered the package, I commented that you had driven too close to where I was. I was then greeted with a few choice words which included at least one four letter word. A couple of exchanges took place which were not pleasant followed.

I am really upset with your deliveries.

From time to time the item disappears on a way to me.

Looks like theft is involved in the process.

GET MY ITEM TODAY!

Stinking service!

I am submitting this complaint on behalf of my wife, as I always complain about bad policies or practices for her. My wife has Amazon Prime service and she just recently purchased a few items on Prime Day and one of those items was an Apple Watch which said it will be delivered by Monday but now it says it will not be delivered until the 28th of July. I feel she should get credit or something for their failure to deliver with the two day prime service promise. If Amazon is going to have a service that people pay for, then they should honor that service or provide remedy for their negligence and failure to meet the requirements for their own service. This has happened more than this one time. I tired of hearing that she is getting taken avenge of and/or ripped off.

More and more, I am lured into making a purchase with the promise that it will be delivered the next day, but then on the day it is to be delivered, the date suddenly changes. I don’t mind if a delivery takes two days as long as I know that it is going to take two days when I order it. I kinda feel conned when I am pressured to order something immediately for next day delivery and it doesn’t happen. I might understand when it is a third party involved, but if it is an Amazon warehouse product, it should be delivered when stated. I have always been very impressed with Amazon’s delivery accuracy and timeliness, but over the last few months, not so much. Just wondering what the increase in my Prime membership got me other than unreliable delivery.

Hello,

I purchased three of the Cloud Cam on August 18, 2018. All three still work just fine and I rely on them.

I understand that there will be no further support for this product at the end of 2022. No explanation, no apology for rendering these devices useless. And I do not wish to buy any more of this sort of thing from them, free one unit of Blink or not.

This is completely rude and inconsiderate. The cameras will effectively be destroyed by this arbitrary action.

Amazon Helpdesk 📞1⃣8⃣5⃣8⃣2⃣6⃣4⃣4⃣2⃣9⃣0⃣ is really helpful.

I submitted an account cancellation request several days ago and have not received any confirmation. My account was compromised three times in the last 60 days. I have experienced no identidy theft issues of any kind with any other vendor, just Amazon. I want to avoid filing the two lawsuits I am preparing and will be filing them in K--g County while I am there next week . I have been trying to escalate for the past two days and all I get are the typical scripted responses from both humans and bots. After all i came across Amazon Helpdesk and resolved my pending cancellation. Thanks to staff.

I returned a package and specifically informed them I wanted back credit on my credit card. Instead, the customer service gave me amazon credit. I called told them that is not what I wanted due to the interest rate. I found out I was charged a second time for the same returned item. They said it would be refunded but felt I needed to contract the credit card company. The credit card company refunded the amount but felt there was fraud. I was then told my amazon account would be restored within 48 hours. It has been 72 hours plus and the account is still locked. I contacted them again today, they informed me it would take longer than two weeks Pual was the representive. I can't tell you the amount, dates, etc., since I locked out of my account and rented college books that I have no access to, and they refused to refund me for books I do not have access to.

I sent in a older kindle for the trade in service. It worked fine, turned on and off, held a charge, etc...when Amazon received it they said it didn't power up or hold a charge and took money off my debit card with no notice or email saying that they were going to do it. Called customer service and the guy said he didn't see it on his end when I was looking at the order details when I was talking to him and basically said he couldn't help and that I wad lying when the money has already been taken off my debit card. Have no recourse and I wouldn't have sent in a trade in that didn't work in the first place but its ok for Amazon to call me a liar when they have no problem ripping me off. Can't even contact anyone to complain to. Just because I didn't fully charge it before I sent it doesn't mean it didn't work..Amazon did me wrong!

¹Today amazon driver backed in our driveway to turn around after delivering our package and spun gravel out of our driveway when leaving. NOT happy with that. Doug Moffit 500 25th street NW Massillon ohio. July6,2022

I dropped off at a parcel locker at rite aid. I put a label on it and placed it in the parcel locker myself. I had never been there before so I asked an associate at the counter and she pointed me to the back where the lockers were. I scanned the label, the locker popped open, I placed the package inside and closed the door but did not get an email confirmation like I have in the past when using hub lockers. They won’t refund me the money.

I open my bank account on the 23 of June 2022 and there was a charge of 139.00 for Amazon Prime. I cancelled membership and then called to make sure it was cancelled and I would be refunded my 139.00. The 24th of June another 139.00 was charged to my account now we are at a total of 278.00. I have called everyday since June 23 only to be told they refunded my account. I e-mailed my bank statement to cust. [protected]@amazon.com to show the amount was taken out twice. I still am not seeing my 278.00. I am very disappointed in their handling of this matter. I want and need that money back ASAP.

Margorie Roper

Tulsa OK

Dear Sir/Madam:

My name is Tony Bobet I resided at 1710 Seward Avenue, Bronx, New York City 10473. I am filling an complaint to Amazon.com/seller JLrs Treasure LLC. My main reason of this complaint is the seller is not going to give me the tracking number. I am very pissed off and Amazon.com is not doing they job.

Here is the following:

Name of the Jlrs Treasure LLc

Name the Items: Smith Corona SL 80 Electric SA

Price of the item: $136.25

Order number: [protected]

Date of order; June 28, 2022

I am a long time Amazon Prime customer. I recently deposited $950 to my gift card account using a debit card I purchased online. Amazon refused the deposit 3 times before finally allowing it. I purchased a number of items from Amazon over the following weeks leaving $600+ odd dollars as the balance. My last order was a box of screws which I received an email confirming the order. Then only minutes later a second email from Amazon said they had closed my account for suspicious activity saying someone had used my cell phone and password to make fraudulent transactions. When I tried to login to my account I was denied. I tried to change my password and was denied. The onscreen message said to contact customer service. Over the next 5 days I talked to Amazon customer service every day telling them exactly what had happened and that no one had access to my account or my phone but me. The only orders customer service acknowledged through my account were my own. Each time they said they would send the report to an account specialist who would contact me within 24 hours. No one ever contacted me. I talked to multiple supervisors who said they had no direct access to the account specialist department. Finally, on the 5th call I was told they would not reactivate my account. I had to create a new account in order to restore service. When I followed CS instructions and registered a new account my gift card balance was zero. I demanded to speak to a supervisor again who told me to respond to the original email explaining what happened and telling the account specialist department to refund or restore my gift card balance. She said they would respond within 24 hours. I did so and included the debit card account number I used to originally deposit the $950 to my gift card balance. The next day I received a new email identical to the first one saying they had cancelled my account for suspicious activity. No response at all to my request for the return of my $600+ balance. In fact my new, 2nd account is still active and I had to pay for a new prime membership. I ordered groceries which the order was confirmed by email and I'm waiting for it to arrive. Amazon has stolen my $600+ dollars and will not respond to my claim.