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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
4:51 pm EDT
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Amazon unethical shipping bait and switch

Watch out!

Amazon changes your shipping costs in between when you view items and when you check out.

They add a dollar to the cost of each item without warning!

On a small order this amounts to a large percentage.

This is an unethical, sleazy business practice that should be illegal. I have sent a complaint to the federal trade commission. Hope they do something.

Punish amazon by not using their company.

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boogie12
, US
Feb 14, 2018 9:15 am EST

another bait and switch technique is advertising free 2 day shipping for prime members for an item but when you check out it is magically switched to regular ground shipping (5 days). this is blatant false advertising if not fraud of the commitments promised to prime members (breach of contract). i have experienced this several times. i am not so hard up that i cannot wait for a package but do not treat me like i have a lack of intelligence.

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I
8:51 am EDT

Amazon the shopkeeper did not replace the product

We Bought a xbox 360 on 11th July 2010 and the Shopkeeper gave 1 year Gaurantee on it.It Stopped Working on 16th of July 2010.We Contacted Microsoft on 16th of July 2010.They Said to take it back to the Shopkeeper.The ShopKeeper(Vikrant)Did not replace the Product instead kept Denying that anything can Happen to the XBOX so soon.We left it with Him on 17th of July.Since then it has been with Him.He Has Done Nothing to Replace the Product or Give our Money Back.Infact he keeps Delaying it.The Product has been with Him for 1 month and now he is saying that we will have to Pay the Cost once they can find out the Problem and repair it.Since it has not been our Fault Please Take Appropriate Action Against Him.

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Lea Abou Haidar
, US
Aug 13, 2018 12:46 pm EDT

I am trying to completely delete my 2 credit card information on my amazon account (Elizabeth Abou Diwan )as I won't be using my account currently, and am unable to do so. Also, I tried amazon prime 30-day free trial this July and want to deactivate it for this August before it automatically renews. Thank you!

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3:34 pm EDT

Amazon scam

I would like to say this: My Kindle is less than one month old (shipped 7/7/2010), and you have come out with a brand new and improved Kindle. Same price, better Kindle.

I am a 76 (on 8/6) year old retiree whose retirement account has been victimized by the banking industry. Now, I have the immense displeasure of having the owner of Amazon victimize me also. It took 2 gift cards and my savings to finally buy the Kindle, and what do I get? An old, out of date, no doubt discontinued version of the Kindle.

Words can not express my anger and disgust with you and your organization.

Would it have hurt your bottom line to advise me that if I waited a couple of weeks, I could get the new and improved Kindle? I doubt it. I am so fed up, that I am considering canceling my account with Amazon and never using this again. This is unconscionable. It almost borders on a scam.

So my feedback is this. Shame on you and whoever else is in charge there.

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Amazon is a Scam
Shelton, US
Jul 22, 2010 8:43 am EDT

Amazon is a Scam to buyers and to Sellers.

If you are a seller and are doing well -- they encourage your to ship your products to them. Then they will ban you with no warning and charge you to get your product back. Search the internet. Amazon is doing this to millions -- hurting the small business person that helps their site.

If you are a buyer from Amazon -- They will make it hard when you want to return something. Then they will tell you it will be weeks and you will receive a credit back on your account... but the credit does not happen. You then enter an argument to get your money. If you are extremely persistant then you might get a refund. They do this because a majority of people do not have time to argue.

SCAM -- Beware they took over !2, 000 worth of my product in less than 6 months. They said it was misplaced in the warehouse. Yep -- 2 years later it still has not shown up. But amazon themself are selling it. Hmmm I wonder how they supply their inventory

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7:07 am EDT

Amazon I will never to buy from amazon.com ever again

First thing I cant believe that a company like Amazon.com would hire people who cant speak English for telephone support for customer service. They also cant give information about packages they order. You are better to go to the direct merchants sight than to deal with Amazon.com . They are very Rude and can never give a direct answerer they are terrible If I was a consumer wanting to purchase anything I would not recommend Amazon.com you are much better off going to the direct store . I give Amazon a Failing grade for customer service F- I will Never to buy from Amazon.com ever again. I Write everyone possible to tell them why they should never use Amazon.com.

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andybotw
, US
Dec 29, 2010 9:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I know Amazon has some English speaking customer service as my sister-in-law just started doing phone support for them and she lives in upstate New York! Fail complaint is a fail.

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nothappy
oxon, GB
Oct 07, 2010 2:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a Amazon acount for 9 years and was a seller we grossed around £10, 000.00 a month on there. They kept freezing large sums of money claiming "suspicious activity?". they kept on doing it time and time again and when we complained about the service on the last e-mail, days later they sent us a rude e-mail stating they were shutting our account down and will never deal with us again, and to not contact them again as they will not re-open acount.

We had perfect feedback, Perfect credit rating(not that it matters) and excelent feedback.

Trading standards and the OFT are a complete waste of time showing absolute no interest to investigate

Amazon will continue time and time again to rip inocent people off in attempt to hold your money which is used to make large sums of interest and no one will ever stop this.

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3:06 pm EDT

Amazon bad customer service

I entered my information into amazon's checkout boxes and hit submit. I received the confirmation emails, and went back to check on my order to see when it'd be coming in the mail. To my surprise, my account wasn't on record (bear in mind I had just made a purchase over 1, 000$ and was slightly worried) I assumed they were holding my account to verify the purchases with my bank. 3 days past and I called customer service, I was told there were 2 reasons for putting my account on hold:

1.)incorrect or incomplete billing information

2.)waiting further authorization

I verified any information I could over the phone with the customer service, they contacted an account specialist with my problem and promised a response in 24 hours.

Well nearly 10 hours later I received an e-mail from the account specialist telling me to "at your earliest convenience, have your bank contact us directly to verify some information" which is exactly what I did, I contacted my bank, who was very confused because amazon never tried to run my info through the system, and never submitted an inquiry to my account. None the less, my bank contacted them through the provided fax number, only to get no response.

One day later, I tried calling customer service again, telling them I've given solutions to both possible problems and haven't seen a resolution, I also gave them a heads up about the account specialist being unreachable. they forwarded my problem to the account specialist again, lo and behold 3 hours later I got the exact same email...

The next business day I had my bank call customer service directly, my bank's inquiry was also forwarded to the account specialist and this time, even 6 days later, has received no response.

Well I was worried, I called customer service again and was forwarded to an account specialist. To this day have not been contacted about it.

I called customer service again 10 minutes later and asked for an alternative way to contact the account specialist, they forwarded my problem to the account specialist and told me they only way they knew to reach them was by fax.

I sent a fax, but they didn't answer, I redialed 5 times, and still got no answer from the receiving party... that's when I figured something was up.

I created a new account, and called customer service to cancel my first order. (believe it or not, this was done in less than an hour)

My second account had a different email address and everything. I put all the same items into my shopping cart (due to price changes over a couple days this added 100$ to the total) and I submitted my purchase. I went back. and my account was locked... again.

I called customer service a bit more livid this time. I demanded to speak with a supervisor, I was told their was no supervisors available, and then was hung up on. Yes, they hung up on me after telling me there were no supervisors...

This time, my bank was furious, I had no problems with my card #, address, email, phone, etc. and they wanted to know why everything I did was put on lock down. My bank called amazon customer service demanding action and to speak to a supervisor, they were told there was nobody higher than them and they couldn't access anything.Well in 5 hours I received an email, my account was closed, because it was related to another account that was closed... but they couldn't tell me what part of MY OWN INFO that was related, wouldn't you be furious if you moved somewhere, and your new address was on a blacklist you didn't know about and nobody could tell you anything about it, well that's what happened to me.

I called numerous times, my banker was so kind as to sympathize with me and let me use their address (the purchase was for school books and school supplies and were necessary and needed ASAP) I made a new account, my card, my bankers address, a brand spanking new email not associated with any other email address before. STILL GOT LOCKED, yes this account also got locked, I called customer service 11 times that day, I was laughed at, hung up on twice, got told their was nothing they could do, got forwarded to the "account specialist department" 11 times, RECEIVED NO RESPONSE from them AT ALL. my banker was furious, they were apalled that their address was blacklisted for no reason, and they were given no reason as to why their address was locked.

One call stands out above them all, I called and immediately asked to speak to a supervisor, they forwarded me to a supervisor, a lady (a nice term for the creature on the other side) she said her name in an inaudible manner and told me my account was locked and there was nothing I, she, nor anyone could do. I threatened legal action (they were compromising my credit card # and a federal employees home address) and she blew me off regardless. I told her I was going to stay on the line until the issue was resolved. She said "I'd advise you to buy your books elsewhere" I was taken back by this statement as asked "do you seriously work for the company or is this some prank number to call for customer service?" I was told to "watch what I say"... she said she would forward my problem to the account specialist department I stopped her there, I told her I didn't want any of my info reaching those idiots because I haven't gotten any service in return. she told me again to watch what I say. she put me on hold for 5 minutes, in the middle of my sentence, then returned and said "sir, are you seriously willing to stay on the line because I'm not going to do anything about it"

needless to say, I hung up.

My banker also called, talked to "jim" gave some info regarding the problem, he was pretty helpful, until 48 hours later we DID NOT receive any response, so she called and asked to speak to "jim, the team leader" and was told nobody by that name worked there. so there you go folks, your credit card info is in the hands of someone who won't even tell you their real name, but they have your card # and address and everything. and if there's ever a dispute, you'll never get anything solved because they will waffle around until you leave them alone. I did my business elsewhere, I had to spend an extra 100$ but the service was sweeter then honey. and definitely worth it.

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s.bm
, US
Feb 08, 2010 5:14 pm EST

I purchased couple of items for my baby from Amazon.com. I've been a customer for several years and I buy things from them on and off. The day after I bought the items I noticed that the price for both items had been reduced. I emailed Amazon and I was told that it is unfortunate but their prices keep changing and they cannot adjust their prices. Now this is something that every brick-and-mortar retailer does and also scores of other online retailers. I called Amazon and talked to a customer service rep who told me that they do not offer a lower price adjustment but because I have been a long time customer she would give me a $10 Amazon.com gift card. I even asked her if the GC expires and if I can buy items from other sellers from Amazon.com, etc. After 2 days when the GC did not show up in my account I again emailed Amazon and they again said the same thing "it is unfortunate etc. etc. and they cannot do anything". I called them up and after talking to several CSRs and their supervisors was essentially told they used to adjust prices if the price went down but stopped doing this since October 2008. This was never communicated to customers and is extremely difficult to even search and find on their site. One supervisor told me that their customer service departments is spread over several countries and it is almost impossible for them to track down or obtain records of phone discussions (though I'm sure they would do it if it was in their interest).
It was clear that even if the initial CSR had made a promise they were not a bit interested in fulfilling it and kept telling me that they will train/discipline the CSR (the only person who made an attempt to be helpful and make a customer happy). Almost everyone I spoke to had a somewhat different reason/story as to why my request should not be fulfilled. I eventually asked them to close my account and remove all my information from their mailing lists, etc.
I'm not angry at the CSR or their supervisor but rather dissapointed with their inadequate training in handling unsatisfied customers and their narrow vision. By not making a fairly minor adjustment and then going back on their promise, they not only lost a longtime customer but also gained a strong critic.

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O
1:10 pm EDT

Amazon late delivery

I ordered a book online from Amazon.co.uk and it's been 15 days! Can you believe it? I didn't go to Amazon.com just fro to get it faster and went to Amazon.co.uk but I regret it now!

If you order something from Mars, it would arrive by the 5th day at the latest. They can't even provide a tracking number and I don't even know where my order is.I'm totally dissatisfied with their service. Such a long wait time.

I will never ever order anything from Amazon.

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littlekris02
Lake Par, US
Jul 07, 2011 5:54 pm EDT

I know what you mean! I ordered something from them, due to the fact it was on a deal. It stated if I bought it in the next 19 minutes it would get here by Tuesday of this week. It's Thursday! I ordered it on Saturday! They will definitely not be giving them any more of my business.

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K
8:18 am EDT
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Amazon trying to get my address change

Amazon gave out my address to people that I try to order dvd 's and they return them.I realy did want those dvd. My Name is Also wrong I Try to contact them Ihad no luck. my name is Katherine Harm my address is 729 16th Street Port Huron Michigan 48060 Phone n0 is [protected] .I would like it very much if amazon would check into This.If They Can, not fix this wii cancle my account threw Amazon . I hope you can help me with this. Thank You. kATHERINE hARM

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Update by Katherine Harm
Jun 29, 2010 8:21 am EDT

THANK YOU

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12:29 pm EDT

Amazon bad service

I ordered a book online from Amazon.co.uk and it's been 15 days! Can you believe it?

If you order something from Mars, it would arrive by the 5th day at the latest. They can't even provide a tracking number and I don't even know where my order is.I'm totally dissatisfied with their service. Such a long wait time.

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7:14 pm EDT
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Amazon unethical bussiness practices

I've been a seller on amazon.com for 7+ years, selling books and CD's. However the last few years it's not really been worth continuing this line of sales. They charge $35.00/month for a pro-bussiness account. We called over 3 months ago, to close our account.
1st call: well you just can't delete it without notice, please put your account into vacation mode, so any sales that might be in process, etc don't get messed up, wait 2-3 weeks then cancel. Of course, another $35 to amazon.
2nd call "2nd month". are you sure you checked the right box to delete your sellers account? Please do it again. Of course, another $35 to amazon.
3rd call "3rd month", somehow no longer in vacation mode, wants us to wait again... UGH! no thanks; well ok here's what you need to do. go to your listing page, max 25 items, indivually select delete for every item on that page. hit go... now wait 15 minutes for inventory system to recognize the update. now go to 2nd page, and continue.. for 3000+ items...
my resonse: this is totally silly, why can't you just delete my account..
answer: we will sir, AFTER you delete all 3000+ items.
my resonse: that will take me all night
answer: well it took you a long time to enter them, it should take you a long time to delete them all.
I also told, until you spend whatever time is necessary, be it all day, or all day & all night and follow all our rules, indivually delete you 3000+ items, we will continue to charge your credit card $35.00 a month, and there is nothing you can do about it.

sent them several not so friendly emails about how unfriendly they were to anyone not wanting to continue doing bussiness with them, and I was somewhere around deleting item #125 of 3000+ and magically all my items were deleted. Of course this was after insisting to talk to a manager several times, and being told, none were available to talk to "he did say that its not that one wasn't available right now, it's that none are available for you to speak to, implying, no manager would ever call me back".

after this experience, not only will I never sell on amazon, I will also never place an order of any kind with them.

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YLB
Royersford, US
Jan 16, 2011 1:56 pm EST

I'm so sorry to hear that. I'm only a small-time garage-sale type seller with an average of 25 listings so I can't even imagine the problems of the professional merchants.

Amazon has gotten incredibly greedier through the years like Ebay. I think with Facebook, these 3 entities are hellbent on world domination.

The bottomline with Amazon is the almighty dollar. I expect them to keep huge cuts from the sellers' profits but I didn't expect them to STEAL money this way. Now, I'm even more convinced that they will STEAL money and SCREW the honest sellers and unsuspecting buyers six ways to Sunday.

I just put up a complaint on Amazon allowing sales of bootleg VHS videos of out-of-print movies. Amazon — amazon allows bootleg vhs video sales

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10:53 pm EDT
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Amazon Incorrect Product Description, will not admit/fix

The business seller, MMA One Stop Shop, sells MMA gear on marketplace sites such as Amazon and eBay. One of their items, a set of boxing workout DVDs, were listed as "Boxing Workout DVDs, 2", on Amazon. Underneath you could choose '1' or '2'. However, selecting either of these numbers does nothing except change a variable called 'size' on the page, which does nothing. No price change, no image change (the product images do not even match the product so you cannot compare). The product description then lists what each DVD contains.

The problem lies here that the title specifies 2 DVDs (DVD in the plural sense, and the actual number identifying 2), and there is no where on the page that suggests otherwise. So I order the set, cause I want to save an additional $7 then buying each one separate, and instead I get one DVD case, which I opened thinking there would be 2 inside. Nope. After contacting them quite a few times, they are unable to comprehend how poor their product description is of this item. After even notifying them of this problem in the first email and asking for just half the refund and return of the disc (as I would of never bought just one from them because they are charging more for one disc compared to other vendors), they will not help in any way, even after ADMITTING their product description was posted incorrectly. In one of their following emails after changing the page, they stated that 'they hire someone for posting the products' and do not admit it is their fault. I'm sorry, but in order for someone to post a product for you, you still need to give them all the information and then you have to review it, which means you are still responsible.

So after admitting it was wrong and then stating they didn't do it, this is one horrible company. They then changed the page, but fortunate for me I saved the web page in its original form, and am currently in a dispute with Amazon over it. Hopefully I win, but either way I want this story at least to be released out on the web in hopes it'll make someone aware of the type of ethics this business has.

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Simon from Australia
Sydney, AU
Mar 16, 2013 9:59 pm EDT

I made few orders from MMAONESTOPSHOP. The Everlast Boxing Gloves looked like they were used as a display product. The black color of the gloves became grey. The condition of leather is totally faded. Next. The Everlast Leather Boxing headgear. It is a mockery to send the product to the customer that has a manufactory fault. Yes, they told me I can replace it if I will send it for my own expenses. I would pay attention to other small items that cost less than 30 dollars. Generally I was very disappointed.
Delivery - the shop charges you as per DHL or Fed Ex but sends products by the cheapest post service. People, I must to say that 30-35 days delivery to Australia - it is just ridiculous! I am making purchases from the US every month and never had experience like that.
I purchased 7 different products from mmaonestopshop. And I will never ever buy again. I would recommend to avoid this seller.

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jeremyh
Manassas, US
Feb 12, 2012 10:11 pm EST

damn i just placed a prder and they are saying they didnt get it! 4 days ago i placed it, i even sent them from my bank statement the exact price as their website and it even says from "paypalmma"from pa, the date blablabla just like their site, and they say"thats not us"! i even printed the reciept up and taking it to my bank tomorrow to report fraud do not mess with these idiots.

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supernovadramaqueen
Hamilton, CA
Jan 04, 2012 4:49 am EST

yes they seem pretty shady.i purchased a kneebrace at the beginning of wrestling season and used ttheir sizing guidelines which were incorrect.admittadly this is not their fault but as it took so long for it to come i didnt want to wait to return it and then have them send the correct size back.so what they advised i do was mail the large back and when it arrived they would refund it.at the same time if I paid for another one in medium they would ship it out immidiately.i contacted them over a month later and they said they would not send the "replacement" until they recieved the original.so basically they tied pretending i did not pay them twice and have no knee brace to show for it.sketchy at best

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7:30 am EST
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Amazon email and password theft

Someone stole my Amazon user and password, and was able to change today both my password and email address on this site.

After this change done by a thief, Amazon sent to me an email saying that both information were changed ... and if that was not from my request, to reply to their email.

Replying to this email went into a mailbox that does not accept incoming mails !

Once contacted by phone, the company was only able to tell me that they were transferring my complaint to another department which would call me back within 24 hours !

I am still waiting for this call.

I had to call the credit cards companies that I thought could have been registered under this Amazon account, to cancel these cards.

The hacker had already used one of my credit cards on Amazon, and I am now receiving emails from Amazon saying that my "Transaction has failed" ... this is strange since my email address on Amazon was supposed to be changed by the thief.

My computer does not seem to have been hacked, no spyware nor virus found here ... thus I have the impression that Amazon was attacked and my account information was stolen there. Some real feedback from Amazon would clarify.

I will probably never use this website anymore.

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8:34 pm EST
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Amazon poor service

So here is what Amazon taught me as a seller.

1. Buy an expensive item from a seller on Amazon and set shipping as standard-- avoid tracking or any of that.

2. Receive your item and enjoy! Free gift!

3. When the date that the item was "due" to arrive, log on to Amazon.com.

4. Write a complaint because, "you did not 'receive' the item."

5. Enjoy your refund!

It does not matter if the seller has a receipt from the post office proving the shipment. Heck, the seller could have videos of him or her sending the item(s). The seller has to prove that you, the purchaser, actually received the item!

Enjoy your free gift and extra money! Give it to them sellers!

By the way, I am an honest person and I would not do this. However, this is the TRUTH about Amazon and their "policies."

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1:40 pm EST
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Amazon buyers at amazon beware!

Buyers at amazon beware! There are lots of other opportunities on the web to get the same product. It might be a little more, or not, but you will get what you order, and in a timely manner. Amazon is a one track business. Get you order/money, and forget about satisfying the customer. I order a text book over 3 weeks ago. Headed into 4th week of classes w/o the book. Amazon claims I have to wait another 2 weeks to file a complaint, and refuses to contact seller to verify whether shipped or not. I have tried to email the seller numerous times, w/ no response. Since the seller refuses to respond, it can be assumed she failed to ship. I can't cancel the order, or credit my acct. Until amazon contacts the seller in 2 weeks, and waits for a reply. Why won't amazon contact seller now. Save us all a lot of time. Meanwhile I have been charged for the book, now must write amazon's charge account why I won't pay (Why should I pay for something I did not get.) amazon claims the seller is their customer, too.in short, they won't take responsibility for bad service. I have to do all the work; contact credit card acct., contact amazon repeatedly to try to end this bad service. Do yourself a favor avoid buying on amazon!

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taco12
Kennewick, US
Jun 02, 2010 1:39 am EDT

Your complaint is with a seller on Amazon.com, not with Amazon.com itself. Shipping times through third parties are clearly posted in several locations (help pages, seller profile, etc) as is information on the Guarantee Claim. If the seller is claiming they sent it, and you are claiming you did not receive it, the only way to resolve it is for Amazon to investigate and obtain additional information. Bottom line is, all of the information is clearly posted before you order, so If you are running the risk of missing classes, order your books earlier or pay extra to go with a seller with expedited shipping.

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11:35 pm EST
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Amazon severe cyber-bullying

I had made a purchase at Amazon in August 09. When I received the package, I found it was broken. On 10 Sep 09, I sent an email to its customer service and the link to packaging service provided on the website. The latter has never replied my email. But customer service staff immediately promised to send me a replacement. I believed that this was quickly solved and went on making another purchase at Amazon subsequently.

The replacement had never arrived. On 25 Nov 09, I sent another email to customer service staff and they promised to send the replacement again and asked me to wait till 31 Dec 09. Again, the replacement had never arrived.

Having seen people from other fourm suggesting to write the complaint in the Amazon forum, I followed the advice as this worked for them and might work for me too.

After posting my complaints, I did immediately get contracted by Amazon staff. So as countless and abusive cyber-bullying by multi-role playing accounts.

To my surprise, these multi-role playing even disclosed some private conversation I had with Amazon staff which I have NEVER disclose in this forum. These accounts would post more than 60 abusive messages to me on a given day.

These accounts were not only doing this to me, but also other customers who made a complaint about Amazon in the forum. These multi-role playing accounts would belittle customers in different ways:
- asking customers to 'buy a brain from Amazon'
- accusing customers of making a fraudulent payment with their credit card
- calling customers names - e.g. dummy, complaint professional, crazy, smoking pot...

Here is a post I found from consumeraffairs.com which is related to the above cyber-bullying incident.

http://www.consumeraffairs.com/online/amazon_p2.html
Phillip of Houston, TX September 19, 2009
This may be frivolous, I won't know until I inquire. It concerns the discussion forum at Amazon, not the business end of things. One mysterious person has been creating many accounts in order to anonymously stalk, harass, insult and slander participants. He also steals identities (including real names) in order to impersonate them. Initially Amazon did little to nothing, and recently has been deleting post in which one complains about the harassment (with proof of the multiple accounts and identity theft). It is possible but not certain that the harassing poster is an amazon employee. In either case, can anything be done, legally and otherwise?

If you are a customer going to make a complaint about Amazon purchase in the Amazon forum, you will have to be prepared yourself for non-stop cyber-bullying.

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nothappy
oxon, GB
Oct 07, 2010 2:39 am EDT
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I had a Amazon acount for 9 years and was a seller we grossed around £10, 000.00 a month on there. They kept freezing large sums of money claiming "suspicious activity?". they kept on doing it time and time again and when we complained about the service on the last e-mail, days later they sent us a rude e-mail stating they were shutting our account down and will never deal with us again, and to not contact them again as they will not re-open acount.

We had perfect feedback, Perfect credit rating(not that it matters) and excelent feedback.

Trading standards and the OFT are a complete waste of time showing absolute no interest to investigate

Amazon will continue time and time again to rip inocent people off in attempt to hold your money which is used to make large sums of interest and no one will ever stop this.

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Amazon parts for truck did not fit as listed.

My opinion and review... I own a 2005 lincoln navigator, which this item is suppose to fit based on the check if it fits drop-down menues. Since this item was suppose to fit I ordered it, took my 2005 navigator to a professional (Local) hot rod shop and was told the bad news (This doesn't fit) after all the oem parts had been removed and new ones were attempted to be installed, and worst yet they (The hot rod shop) contacted gibson about the headers and were told that the (D) port heads my navigator has (They don't make headers for)? So, after $1050.22 in labor and new gaskets to replace my factory parts I found out I have to return this item and still paid for labor and parts for something I should never have been sold. I have currently been told by amazon.com (Through a complaint response to the better business bureau (Now) that they amazon.com will not pay the labor even though a representative from amazon.com initially said they would pay it... At this point I have had to contact other legal parties to investigate and spoke with gibson performance (Who amazon.com says built the listing for their website) even though amazon. Coms listing says "ships from and sold by amazon.com." gibson performance is looking into the matter but would not confirm "if" they will repay the labor? I would not have ordered the part if I knew it did not fit. Item discription and or "will this fit" should be updated to reflect what "will actually" fit "... To this day the (2005 lincoln navigator is still shown to fit for these headers)? And doesn't make any remarks specifically not fitting this application... Don't take a chance, go somewere else to make the purchase (Not online), somewhere that stands behind it's listed products and will make it right when they are wrong (Especially when they said they would make it right from the begining)... For a multi-billion dollar company $1050.22 may not be much, but for the average home in america this is not something you can just say"oh well!" I hope this is not a trend nation wide (Or) world wide? I have ordered with amazon.com in the past with great experiences, but this one takes the cake. I will re-think every purchase now and feel unsure about every purchase.

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Amazon multiple vendors for one order

Since Amazon is a selling agent for many third party vendors, it seems they like to “spread the wealth” at the cost of the customer. They obviously do not have the standard online policy of only charging your credit card when the item is shipped.

I placed an order with Amazon for a canon printer and 2 sets of additional Canon ink cartridges. The price for the printer was quite low. Amazon charged my credit card for all three items then placed the orders with three different vendors. The printer was placed with Adorama, who was out of stock. They told me they did not expect inventory for 4-5 weeks. This means Amazon, or Adorama, would have been using my money for this period. Meanwhile, one of the ink vendors had shipped. I cancelled the printer order and ultimately received a credit. I tried to cancel the second ink order but could not and it had not been shipped. Now I have plenty of Canon ink but no printer. Amazon customer service responded right away but the fact remains they chose to split the order and never checked inventory. Over a week later this is not fully resolved, but I am the one who has to do all the work even though the error was theirs. The first thing I did was file a complaint with the credit card company.

About 2 months ago I placed an order with Amazon for 2 different size kitchen knives from the same manufacturer. These are expensive knives. It was well stated this was not shipped by Amazon and there was no free shipping. With their “Spread The Wealth” policy, they gave the order to two different vendors which means I paid double shipping. Checking after the fact, each of the vendors had both sizes in stock.

In all the years I have bought from Amazon I have never run into this type of behavior.

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Amazon order cancellation

I ordered a Fisher Price Power Wheels Jeep from Amazon.com, supposedly IN STOCK according to their site, in late November, advertised for $205. I used a gift certificate for $50, so the total price of my purchase was $155. Amazon.com sends me an email within a week stating that the order will be cancelled due to problems with the supplier unless I reply to the message to confirm I still want the item. I still wanted the item and I did not mind to receive it after Christmas for that price, so I replied as instructed. Within a week I received another message stating that my order has been cancelled as the item is out of stock and it is unknown whether it can be obtained any longer. When I checked on my order history, the order was nowhere to be found. I emailed regarding this situation and the reply that I received was that I failed to reply to their first email (for which I have a confirmation).

I am not sure what the deal is with the "supplier", but I bought the Jeep directly from Fisher Price for twice the price (including $60 shipping) without any trouble. I believe the price of the Jeep at Amazon.com was some kind of "teaser."

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Amazon one - click: no free shipping!

Beware that enabling one - click ordering effectively disables "free shipping. " when you turn on "one - click ordering, " your only shipping choices are first - class and express. Even if you select "group items into as few shipments as possible, " you will still be charged for first - class shipping, even if the items you purchase say that they are eligible for free super - saver shipping. You cannot select super - saver shipping as a setting for one - click, so customers are effectively charged for the convenience of one - click ordering by paying for shipping that is usually given for free. Because this would seem to be a relatively easy problem to "fix" internally, it operates as a kind of hidden fee for one - click ordering - - one that has cost me personally a good deal of money over the past few years.

Turn off one - click ordering if you want the free shipping!

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Rohit_aa
, US
Nov 26, 2015 11:11 am EST

Thats a good Tip. I tried hard to enable Free shipping for one click checkout, but its nowhere available.
The only way to get free shipping is to disable one click checkout.

Thanks,
Rishi

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taco12
Kennewick, US
Jun 02, 2010 4:07 am EDT

It's simple. Not all orders qualify for Free Shipping, therefore you cannot select that as your default option. It is expected that you pay for shipping that is not free. Likewise, they cannot be expected to automatically apply free shipping to orders. The customers who need their packages in one or two days still have that option, regardless of whether the item qualifies for the much slower Free Shipping.

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Amazon bait & switch gold box deal

As I patiently sat with a timer in front of me for their gold box deal of the hour, I clicked on it when it flipped, had it in my shopping cart (you can tell by the "8" in the end of the price). I then proceeded to go through check out (in less than 30 seconds I might add because I was in Amazon's data based with a stored credit card). They sent the confirmation to my email. I didn't even take the time to print the order when it popped up before I hit pay because I felt time was of the essence. Little did I know how much that was true! Much to my surprise I found in my email the price $199.99 and no $100 gift card which was part of the "deal." I then called customer service and they were unsympathetic and useless. I had to argue for them to cancel my order.

I am NOT an idiot. I know what was in my cart and for it to take me ALL THE WAY THROUGH payment, take my money and then sub the item without the "deal" is the worst form of bait and switch. A less savvy buyer might not have known until the item arrived at their door with no gift card.

They did canceled the order, after I spoke with a supervisor, but the entire process left a bad taste in my mouth. This truly is Amazon.com's loss since my personal wish for Christmas this year was a Kindle. This would have linked me to Amazon where I would have spent hundreds on books through Amazon this year.

I am off to research which other brand of electronic reader is similar enough. I refuse to continue to do business with an unethical company and channel dollars into their pocket. In this marketplace, I do not understand this type of business behavior.

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Amazon suspended, reactivated, and now closed pro-merchant account

Greetings everyone,

As a company operating out to the state of Florida we have had the opportunity to deal with many eCommerce sites such as Amazon, eBay, OverStock, etc. In fact, we have sold with Amazon for about six months now. Over that time, Amazon has suspended our account twice. They reactivated our account after an initial 30 review while holding over $1000 of our funds. After the release naturally we became excited and relisted a lot of our products. Much to our dismay, after just 5 days of selling we received the dreaded suspension letter AGAIN and our account was put on hold, only this time with roughly $5000. As we did nothing wrong other than offer consumers products at GREAT prices, which usually ship the same day, Amazon said our volume of sales was not justified. What really gets us... is we had to go through all the same processes as previously (send us your suppliers, company information, websites, so forth and so on...), which we might add was sent when we went through this the first time in July that our account was suspended. We called several times and got the same BS story seller performance does not have anyone to talk to. Okay then, Amazon with their extensive operations worldwide does not have anyone in seller performance to talk to? Are you kidding me, well then put me on the phone with your automated server that sends out these emails and supposedly reviews our accounts. As Amazon has now held our funds twice “released once after 30 days” now it has been 30 days again and we just received this letter, “Hello from Amazon.com.

Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.

We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered.

The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.

Best regards,

Amazon Seller Performance Team”

Let us remind you now that they claim that they are now going to hold our money for an additional 90 days! Well, as a doctoral student and a driven business professional, I will not let this case go, even if they release our funds. Why? Well, simply someone has to do something to start the revolution =) Join our fight in a class action lawsuit---Seven Times Seven on Twitter

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Emma Bryant
, US
Jul 13, 2017 1:12 pm EDT

Amazon didn't bother to help me reinstate my account. Just suspended me outright with no explanation. Tried several of those appeal services, but none of them worked. Eventually Amazon closed my account permanently and held my funds for over 90 days. Still fighting to get them released even after the 90 day period was up. They don't realize the BS sellers go through that Amazon puts them through.

Amazon made up nearly 50%+ of my sales, but does Amazon care? Nope, they will suspend you and take your money with no logical explanation.

I had to use Auction Essistance here: www.auctionessistance.com to help me set up a new Amazon stealth account to start selling again. NOw I have to start from the ground up, but it is better than not selling at all.

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I M Duped
, US
Nov 27, 2011 2:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered a Peerless ST680P Tilt Wall Mount $116.99 on 11-15-2011 item showed several in stock and sold by Amazon LLC.. Contacted Amazon on 11/21/2011 to see why my item had not shipped. I was told it was because the item had free shipping and they would not delay my order, BUT would ship at their most cost effective way and I could expect DELIVERY between 11/2211 and 11/29/11. On 11/25/11 I got and email from Amazon saying DELIVERY would be 11/30/11. I emailed customer service to ask why the item was missing the promised delivery date. They responed with we are sorry for the delay and will credit $10 to your account for the your trouble. I responded that this was a bad experience and they could keep their $10. To date 11/26/11, my item still has not been shipped which means I won't get it by 11/30/11 either. All I can say is NEVER AGAIN! And buyer beware!

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rastamike
paris, US
Dec 04, 2011 4:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear reader of this email
This email is a attempt to gather people that have been messed over by Amazon. Had there funds held for 30 to 90 days. That keep you from restocking your goods to sell and fill orders.
Or if you have bout something that was broken or no good and never got a refund.

I have contacted a law firm from Clarksville.
That may take this case against Amazon if I gather enough people to take them on.
If you get enough people you can topple even the digest beast. I million strong and we can make things happen. It is time to fight these beast.

All them rip-off cons and scams. Steeling is a crime! and they are getting away with it!
Its time to make them pay!

Just email me and say count me in..
Rastamike227@yahoo.com
Please pass this email on.
Babylon will burn.

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Archangel Michael
, US
Jan 25, 2011 12:46 am EST

ASSET RECOVERY LIQUIDATORS, and AMAZON rip off consumers.

WARNING, do not order from these guys at Amazon.

They call themselves ASSET RECOVERY LIQUIDATORS on THE AMAZON WEBSITE.

They send you the wrong product, then try to make you pay to ship it back to them. If you ship it without a tracking number, they keep your money and the product and pretend they never got the return. AMAZON even emails the seller if you don't use a tracking number, which allows them to scam people easier. On top of that, if ASSET RECOVERY LIQUIDATORS send you product that costs less than what you pay, they do not return the difference. AMAZON SEES NOTHING WRONG WITH THIS PRACTICE and DOES NOT protect the consumers buying from this corrupt business. With this post, I'm trying to protect future consumers from getting ripped off and remember to always use a tracking number or these guys will definately rip you off too, with AMAZONS help.

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delling
Spring, US
Dec 18, 2010 5:17 pm EST

On Dec. 11th I placed an order with Amazon.com for a Christmas present. I was told by them that if I paid extra for shipping I could get 3 day shipping. I placed the order and paid double the shipping rate for 3 day shipping, and was given a tracking number on the order. Today is the 18th and I haven't received the order and when I enter the tracking number I get a message that there is no information available on the order. I have sent several e-mails to the seller and Amazon and they do not respond. There is no way to track the item. I have been cheated!

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Ollieseller
, GB
Feb 24, 2016 4:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

Check out this website. www.amazonappeal.com - they deal with account suspension.

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Ravi Pratap Choraria
, US
Oct 13, 2015 8:21 am EDT

The same happened to us in india and i think amazon is being a big scammer and using the amount withheld to do their business and generate interest revenue on the same.

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Tomasz Trochanowski
, US
Aug 08, 2015 4:13 pm EDT

Same with us:

Hello,

Please be assured that your account has been reviewed by Amazon staff, and we have determined that it will not be reopened. As previously stated, your Amazon.co.uk seller account has been closed, as it has come to our attention that this account is related to a previously blocked seller account.

The closure of an account is a permanent action. Any subsequent accounts that are opened will be closed as well. Thank you for your understanding with our decision. Any funds that were in your account at the time of closure are on temporary hold pending the resolution of your sales. Funds are generally held for 90 days and will be released minus any unresolved chargebacks or A-to-z claims filed against your account.

Please note that we will be unable to provide further information and that further correspondence on this matter will not be answered.

Sincerely,

Seller Performance Team
Amazon Payments
----------------------------

1. Funny enough Amazon is doing fulfilment for us and we received two negative feedback for non delivered item and one missing items out of 3
After my intervention they admit that they are taking the responsibility for the feedbacks and removed them. Unfortunately it does not reinstatge our account. We just can believe. Why are we blackmailed for a detailed plan of action. For what! ? Please help how to fight with their incompetence.

Tom

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Trevorb
snellville, US
Nov 23, 2011 5:31 am EST

e regret that your account has failed our review process. Your account has been closed and you are no longer eligible to sell on our site.

Just got the email today..

I literally started selling 45 minutes before suspending my account. $3500 worth of items sold that now they are holding for 90 days. Something should really be done about this. Ebay suspends me without warning after I have 4000+ positive feedback. then amazon after 45 minutes. Didnt even get to ship the things out and they said it was because I have a poor seller rating. I had no negative OR positive feedback yet.

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AMAZON.COM NEEDS TO GO AWAY
, BR
Aug 22, 2011 4:29 am EDT

I sold with Amazon back in 2009 after they held over 5, 000 of mine for over 60 days. But once I pulled their annual report and realized how much they were making on the investment of cash assets it was obvious to me that Amazon.com is NOT in the business of selling products. They're in the business of international investment WITH YOUR MONEY! That's where they make their real money and that's why no one will talk to you about it in any department and why you can't get your money back for months. I finally got my money back and quit and haven't looked back, nor will i EVER EVER EVER buy anything from this site again. How they continue to get away with it is simply a matter of ignorance on the part of new merchants that don't know how badly they can be burned, and well, the desperation of sellers to sell their stuff online. NOT WORTH IT. Leave them alone and tell anyone and everyone you can just how crooked this company is and maybe, just maybe, this giant will fall. Let's hope so.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

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