Amazon
reviews and complaints

Your company should use the U.S. mail, Fedex or U.P.S. ! my packages have been delivered to other people and other people have received my packages .Some packages that were delivered to us had other's addresses on them and they did not remotely look like our address ! Who is running your delivery service?A complete idiot must be in charge ! You are wasting money using your own service, since for every screw up .it costs you double since you have to replace the item that was delivered to the wrong address!And someone received a FREE item ! MY suggestion will probably fall on deaf ears but at least I tried ! george mitchell Atlanta, Ga.

I ordered mylar bags with 1, 000 cc absorbents. The product arrived quickly but only had 100 cc absorbents that were fraudulently marked as 1, 000. I let them know and they took days to respond by saying they send out the proper product on Sept 3. I have been waiting. I just found out that they lied and sent out the product on sept 9th. There is a lack of concern by DC trade and I still do not have what I ordered and paid for over a MONTH ago.
I have been lied to and had fraud committed against me. Had I not known what 1, 000 CC looked like I would have ruined my food storage.
The fact I was told my order was on its way on Sept 3rd and it didnt get sent till Sept 9th is even more fraud.

I Need This Order. I paid for it and needed it 3 weeks ago. Where is it? Why was it not sent out on Sept 3rd like I was told. I have been waiting and I was lied to.

There is an extreme lack of concern by DC trade. My order should have been here over a week ago if they had handled the issue ASAP. They waited days to even respond.
Order ID: [protected]

I just wanted Amazon head office to know what issues I've been experiencing specially since I've ordered 52 items, have is still missing and who knows where they are and now requesting for refunds as the orders where placed on the 30th Aug and I gave instructions for the items to be delivered on the 6th Sep. But delivery companies didn't listen. Been running around from collection points to collect what can collect. One item got lost so waiting for the next delivery. Then I even went out of my way to inform everyone that I would be home on the 20th Sep to received the main orders that were missing - well most of those main orders still do not arrive. I've bought these items with my South Africa card and one can only image the exchange rate I pay plus some of these items are very very expensive. So Amazon, I'm done chasing and emailing and calling. I've sent my last email a few minutes ago. I've cancelled my prime subscription its so clear his will not work for me and await your urgent feedback. I'm at the point of just cancelling the balance of whats ordered, getting my money based on the exchange rate it was bought at, as I can no longer go on like this! There is a rug 180 euros that I'm waiting for. they came but failed to ring my apartment unit number to come down but other delivery companies have just come to my door and rang the other bell so what happens from here Amazon?

Lannie Arrington
10:59 AM (12 minutes ago)
to amazon-delivery+A2SDOH8PILFGUE

As I stated in my complaints, Logistics provided 2 different answer to why the item dates continued to change. You have damaged a relationship with Amazon with unnecessary lies that could have remedied by just telling the customer the truth. Therefore, I am closing my Amazon Store Card and once the Prime Membership come up for renewal will no longer use Amazon for anything. Your customer service is a NIGHTMARE..I DREAD TALKING TO ANY CUSTOMER SERVICE REPRESENTATIVE WHETHER IN CUSTOMER SERVICE OR LOGISTICS! There are quite a few qualified people Amazon could hire those position!

1. Due to the flooding in my area, they were not able to deliver my item on 09/16/19 and 09/20/19. That is ridiculous because it wasn't flooded in my area on 09/16/19...Lie...The delivery for 09/20 19, I was told the facility building collapsed...utter nonsense!

September 19, 2019

Amazon and synchrony bank;
To whom it concerns,

My husband and I For about a month now I have been in contact with Amazon and Synchrony bank trying to work with you to get a delinquent mark off my credit report which I feel should not have gone that far. I. Enrolled in amazon prime and with it came three months free HBO. When I I didn't realize the HBO would continue. In the process of trying dispute this I got late charges on my account and it ruined my credit score.
I have not been able to resolve this completely because I have Amazon people helping me and others telling me they can't make those decision and should not have sent me the email, or another person telling me it's not Amazon it's the bank. The bank who I contacted said it's Amazon and wrote a letter in our be half. This is all time consuming and frustrating.
I am trying to refinance my home and in order for me to this I need an email from someone in USA that has authority to write the email and request it to be removed from my credit. The difference for me with this mark off my report is $0 closing costs instead of 9, 000 and I need this ASAP since it's already been a month of pushing harder to get this done. It has been much longer since the initial call to get it removed.
I talked to Nicole and Cheton who did an email for me. If I need anything else to let them know. Today I was told I should have never got that email..?
I need immediate help with this so my husband I can move forward with the refinance.
The account is [protected]
2398 tullymore dr
Landis NC 28088
I need immediate help with this matter
Sincerely yours,
Tracy mello Craven and Richard Craven / my email [protected]@mail.com which you will see most of the correspondence with.
You should be able to look back and see all the chat messages and the emails

Hello,

Earlier this evening I was parked in one of two disabled parking spots in a strip mall in my city of Chandler, AZ. Next to me an Amazon delivery truck whipped into the disabled spot next to me. I was a bit surprised that a delivery person would be disabled, but since i am 62 and lived for quite a while, i have learned there are plenty of situations in life. The driver leapt out of the vehicle and galloped to one business to deliver something and then galloped past my vehicle to go into a different business. That happened to be the one I was going to get a package from. As the driver left the business, I calmly share with her that she was parked in a disabled spot and this was not a lawful thing to do. She had a very rude reply to me which quickly escalated into her yelling at me and accusing me of harassing her.

Not the reality of the situation. I have photos of the vehicle and can text them since i do not know how to put photos online. I am saddened that a person who drives for a living chooses to disrespect and ignore the basic laws while working and representing your company.

thank you,
Therese M. Atallah [protected]

Amazon locked me out of my account, then when I called to get back in, they kept me on hold for 30 minutes only to tell me that since the account hadn't been used in a year (due in part to getting repeatedly locked out) they couldn't reactivate it and I'd have to make a new one, so all the Kindle books I've paid money for are just lost and there's no way for me to get them back. Seriously? Amazon isn't capable of reactivating accounts? What a joke.

Took the survey and was offered a selection of products to chose from as a reward. I chose the CBD Oil and the Price was free for the product and all was required was $6.99 for shipping. When selecting product I was sent to their web site where after putting in required info for payment and selecting payment I was charged over $29.00 dollars for the product and free shipping. Amazon should make sure that the products they offer come from honest vendors.

Spent hrs. looking at mattresses, finally settled on a Nelaukoko 3" topper. All toppers had a $50 off Amazon reward card. Went t o purchase, put in info. and the fun began. Clicked on ARVS card and different final cost came up. Had to click in and out of the site because it would not accept my info. I accessed the help site no help. I tried again and got a form with a number of questions, I answerred them, on bottom it said I was approved and disappeared Went to the order form but the credit did not show up.
I did not click to order. I decided to go back to the Nelaukoko site to try again, The $50
off with the ARVS card was not offered anymore, No $50 ARVS on any mattresses That's my sad story. I do hope UUUUU understoodWas it me or the site? THANK YOU John zdebski, [protected]@sbcglobal.net

This might seem like a frivolous complaint; but I find myself saddened and very upset to hear Shubert's "Ave Maria" being used to promote a Prime Commercial...As a Catholic I as many others; find myself brought to tears; listening to the beautiful, heavenly music that accompanies that special prayer to honor ‘Our Lady' ; The Virgin Mary...
I watched your commercial numerous times and understand the connotation was made in humor, but
‘Ave Maria' or ‘Hail Mary' is one of the most sacred devotions of The Rosary to all Catholics...
Please reconsider using the music that illuminates this sacred prayer in your commercial...

Sincerely,
Lorraine Randall

I lost a package that was supposedly delivered yesterday. I did get a call at about the time of the delivery. There was no caller ID and I was eating dinner, so I did not answer. This was likely Amazon delivery. I soon got a text saying my order was left in a secure location. I searched all over the complex, messaged the maintenance manager, and even talked to an Amazon delivery guy that happened to be at the mailboxes today. He was very frustrated and asked me where the lockers were. I told them that we have no lockers. I asked him about my package and he said to call Amazon. I presume that Amazon uses cheap, part-time labor for deliveries. Even giving them a fob may not work. Amazon will not let you opt-out of using Amazon Logistics. I think that next time I will have them deliver to an Amazon locker (like those at Whole Foods). This is inconvenient but better than losing a package. I am very frustrated.

9/4/19 Delivery by UPS refused by Amazon Locker three times. Item returned to seller.
There are no options to get package, return must be completed and item re-ordered and re-shipped. Any Amazon Locker in the area would have worked, but no option to arrange such (any available) delivery. Wasted over a week!
Catalpa Locker, 7675 E Colfax Ave., Denver, CO 80220
UPS and Amazon need to improve shipping methods!

Dear Amazon:

I am frustrated with the current selections in the women's clothing department. Over the last year, I have returned most of the clothes I have ordered and realized they are all being manufactured in China. The clothes never look like the picture online. Upon receipt of my order for clothes, I find the fabric cheap, the colors brighter than shown and the size of everything from the arms, bust, and neck to hem are irregular. To add insult to injury, instead of ordering my customary 1x or 2x size and having them fit, I must order 4xxxx or 5xxxxx and they seldom fit.

This week, I returned yet another item and learned that I must pay for the return because it has been shipped from China. I am a prime member and can no longer get a timely shipment, free returns, or clothes that may I depend upon to fit me.

I'll no longer purchase clothes from Amazon. There are many other companies available where I may shop for clothes to fit me. I may pay more than the cheap prices you are now offering for your Chinese manufactured products, but I can rely on a decent fit.

I am so disappointed in your service, especially in the last year. And the products you are offering to women is abysmal.

Very sorry, very long term Amazon shopper

Please take off your advertising playing the most religious song the Ava Maria on TV. I was shocked and saddened you would use such a religious song. You are going to received lots of angry complaints I would remove it. I am a good customer of yours at Prime and was and am so angry..Catholic People are enraged I promise you. Please remove. Vicki M Ward, Newhall, Ca

I purchased an Alpha Phi flag from Amazon and it came in the mail with the completely wrong words on it, a completely different sorority name. I am extremely annoyed at this while I went back to check my order and it clearly said I ordered a flag that says "Alpha Phi". It's very hard for me to send return packages back because of my location. I want a full refund and a new flag sent to me.

There is a charge on my credit card in the amount of $13.38 for Amazon Prime. The Transaction Description says, "Amazon Prime Amzn.com/bill WA". This is the third time this charge has accured. I know nothing about this charge. To my knowledge I did not request this service and request the cancellation of this service. I only use Amazon occassionally and not on a regular basis. The removal of this charge would be appreciated. Thanks

Item I ordered was abruptly cancelled because their shipping box is damaged. I received email notice that they will be issuing full refund. I contacted customer service complaining that I really needed the item and wasn't fair that they didn't even give me an option or compensation. Rep (I believe she/he is from other country) said replacement will be ordered with no charge but they can't rush the shipment. I understood that they will replace my item for free (no charge). Turned out, they did charge me and now they accused me of lying. I talk to couple different people but they said they won't do anything about it for me. Terrible customer service and why can't Amazon hire someone other than foreign country to help customer? I've been prime member and loyal customer and this is how they treat me? Very angry and disappointed with Amazon!

At 8:30pm today, 8/27/19, I called the Amazon number 1.888.280.2073 to get help with my Amazon Prime account. I could not understand the customer service rep because he had an very strong accent. His name was Ispanelle, he said. I kept asking him to repeat it, because he was hard to understand. I asked to speak to a rep that I could understand better and he said there was no one else I could talk to. WHAT? That is really bad service and I'm going to consider not renewing again next year if I continue to have these experiences with Amazon.